Steve Dungworth’s Post

𝐃𝐚𝐭𝐚: 𝐨𝐧𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐠𝐫𝐞𝐚𝐭𝐞𝐬𝐭 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐚𝐧𝐝 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 𝐟𝐚𝐜𝐢𝐧𝐠 𝐭𝐡𝐞 𝐒𝐨𝐜𝐢𝐚𝐥 𝐇𝐨𝐮𝐬𝐢𝐧𝐠 𝐬𝐞𝐜𝐭𝐨𝐫.... As a passionate advocate of the power of data, analytics and insight to have impact and drive positive change for both organisations and customers last years KIM report from the Housing Ombudsman on the issue was very welcome. This report from Service Insights Ltd makes for an interesting read - both the summary and the full report. "The research by Dr. Simon Williams at Service Insights Ltd and the final report shows this appetite but it also shows that organisations are at different places on the journey. Many are data-rich and insight poor; some of the data is isolated in silos.” "Poor data quality was detectable across all seven core housing management functions covered in our study. Across all levels of seniority and all sizes of organisation, there was a concerning consensus that poor quality data was directly leading to poor decision-making and impacting on service outcomes." “While the data challenge for many social housing providers is complex, those that are taking steps to solve the issue are seeing transformational results – improving efficiency and service for tenants, while gaining access to the insights that are so crucial to more effective decision making.” 👇

ADDRESSING DATA CHALLENGES IN SOCIAL HOUSING One of our clients – Service Insights Ltd – has conducted research that has been used by the Housing Executive magazine. Could data hold the key to delivering a better customer experience and higher-quality services? 5 key challenges: - Approaches to data quality are not fulfilling employee needs - Current applications of technology may be acting as barriers to delivering good service - The impacts of poor data quality are far-reaching - Poor data needs to be turned into good data, and good data into good practice - Social housing providers need to prepare for a new era of productivity So what are the solutions? Check the Housing Executive article to find out! https://lnkd.in/ewwYTsVG #research #data #housing #serviceinsights #housingexecutive #surveys #surveysoftware

Our third blog on data standards this time on social housing. This is one I have been relishing to get out, included in the blog is a link to our discovery report, this builds on the report we published in April on Scaling Standards in Local Government. The report flags some big numbers in terms of lost efficiencies due to a lack of standards. If you would like to get involved do follow the links. More to follow. #LocalGovernment, #LocalDigital, #DataStandards

These five reports highlight the data challenges in social housing. “Landlords need to have the right data at the right level of detail, so that they can get real insight into their performance and identify where they need to improve. A focus on insight and improvement is central to the way in which good landlords work across all their functions”. RSH #data #digital #socialhousing #governance

“Here is another great report on data challenges in social housing” - Click the link below #socialhousing #datachallenges #housingexecutive Housing Executive Magazine Service Insights Ltd BCN

Local Digital is planning to develop a set of data standards for social housing and to build a data community for the sector. https://lnkd.in/e3iDQGXm #socialhousing #localgovernment #datastandards

These are crucial documents for all social housing providers to digest and respond to this year. If we aren't confident in the accuracy or availability of the data we hold on our customers and assets, we can't get the level of insight needed to deliver great services. Creating time-consuming and inefficient workarounds to live with bad data is no longer an option. At Wythenshawe Community Housing Group we're tackling our 'data confidence gap' by: setting the direction for travel in our IT Strategy; creating more robust oversight for data risk through our Strategic Infomation Group; benchmarking and sharing best practice with our regional peers; mapping our processing landscape; building a data dictionary, reviewing our core records and setting data entry standards for our new 'single view' customer system; and upgrading our repairs system to book and manage jobs accurately. To paraphrase Churchill, that's not the end, not even the beginning of the end of the work to transform our data culture. But it does steer us away from reactive, tactical fixes for our challenges, and towards a proactive, risk-based approach to managing and governing data. #socialhousing #data #datarisk #dataquality

To anyone in my #socialhousing network - this is definitely a worthwhile piece to be thinking about. Data is the core of how we work and we make informed decisions based on reports and numbers. If we're all doing things differently it becomes difficult to collaborate and make real progressive change. If you have a spare few mins, I'd massively encourage those to complete this survey

Our forthcoming report on Data Standards in Social Housing... Housing Technology is conducting the UK’s most comprehensive survey of social housing providers’ views on data standards, in association with the UK Government’s Ministry of Housing, Communities & Local Government, HACT and Open Data Exchange. What do you think about data standards in social housing? Are they unnecessary or urgently needed? How could data standards help your internal and external operations, and what’s the role of IT suppliers to support data standards? We’d love to hear your views… details below.

What do you think about data standards in social housing? Are they unnecessary or urgently needed? How could data standards help your internal and external operations? We’d love to hear your views… We are conducting the UK’s most comprehensive survey of social housing providers’ views on data standards, in association with the UK Government’s Ministry of Housing, Communities & Local Government, HACT and Open Data Exchange. Our Data Standards in Housing 2025 survey (and subsequent report) covers: - Housing providers’ current understanding of data standards. - The advantages and disadvantages of internal, external and shared data standards. - Specific use-cases for data standards within housing providers’ operations. - Tools and resources for adopting data standards. - IT and business drivers and barriers to the adoption of data standards. - Data management, application integration and data standards. If you are a social housing provider I'd like to invite you to complete our short online survey. Link here: https://lnkd.in/eQEdhfCs In return we’ll send you an advance copy of our final Data Standards in Housing 2025 report in January 2025. #housingtechnology