Senior Analyst - Change | Product | SQL | Python | Tableau | Power BI |Ex- Network Engineer at Openreach
Crafting a Seamless Customer Experience for Blinkit 🚀 Enhancing Delivery and Product Accessibility for Blinkit 🚀 As a product enthusiast, I recently delved into solving a critical challenge faced by delivery platforms like Blinkit, especially in catering to Tier-1 and Tier-2 cities in India. The focus? Addressing delivery delays and the lack of regional products that customers value. Problem Statement 👉 Customers want faster deliveries and access to regional products. The challenge lies in optimizing logistics while maintaining a diverse product catalog tailored to regional tastes. Proposed Solutions 💡 AI-Driven Delivery Optimization Leveraging AI to create smarter, more efficient delivery routes to minimize delays. 💡 Expanding Regional Offerings Partnering with local vendors to bring culturally relevant products to the forefront. 💡 User Engagement Enhancements Introducing personalized feedback loops, gamified rewards, and a streamlined user interface for better customer satisfaction. 💡 Robust Audits & Quality Checks Regular vendor audits to maintain product quality and consistency. Metrics That Matter 📊 Improved Delivery Time (Avg. mins) 📊 Higher Regional Product Coverage (%) 📊 Increased Customer Satisfaction Score (CSAT) Project Roadmap I've designed a comprehensive roadmap covering five phases: 1️⃣ Research & Planning 2️⃣ Pilot Testing 3️⃣ Iteration & Feedback 4️⃣ Full Rollout 5️⃣ Scaling & Optimization Every phase is meticulously planned to ensure seamless execution and long-term scalability. This exercise reinforced my passion for design thinking, product execution, and solving real-world challenges. It also underlines the importance of listening to user feedback and continuously iterating on solutions. 💬 I’d love to hear your thoughts on how delivery platforms can further improve customer experiences! What features would you love to see? #ProductManagement #CustomerExperience #DeliveryOptimization #DesignThinking #IndianMarket #Blinkit