Muzamil Mustafa’s Post

Let's explore the different types of refunds you may encounter when #shopping on TikTok. 1️⃣ Returnless Refund: Sometimes, the seller will issue your refund without asking you to send the item back. This often happens with custom-made products or items that cannot be resold due to specific reasons. 2️⃣ Partial Refund: In some cases, the seller agrees to refund only a portion of the total amount. Sellers must adhere to legal #requirements and ensure fairness in their partial refund policies. 3️⃣ Full Refund: You'll receive the #entire amount you paid for. A change of mind, sizing issues, product defects, or discrepancies between the product #listing and what you received are all reasons enough to apply for it. With these refund options in mind, you can shop on #TikTok Shop with confidence, knowing you can act in case anything doesn't go as planned. Happy shopping! 🎉💳 #TikTokShop #RefundOptions #HappyShopping

Great news for Tiktok shop sellers! You can now issue partial refunds to customers. Here's how it works: If you sent a £10 product to a customer who encountered an issue but is willing to keep the item, you can negotiate a partial refund. For instance, you can offer a £5 refund as compensation and let the customer keep the product, avoiding additional shipping costs. Previously, you had to refund the entire order amount. Even if a customer bought two items worth £10 each and wanted to return only one, a full refund of £20 was required. This change allows for more flexible and cost-effective solutions for both sellers and customers. #tiktok #tiktokupdate #tiktokexpert #tiktoknewupdate #tiktokshop #tiktokstore

Exciting News for TikTok Shop Sellers! We're thrilled to announce that starting July 16th, 2024, you'll be able to initiate partial refunds and negotiate with buyers directly from the Seller Center for refund requests! What is Partial Refund? This game-changing feature allows you to offer a partial refund to buyers for items that can't be returned, making the refund process more efficient and transparent. This additional resolution option not only improves the customer experience but can also lead to more sales! Stay ahead of the game and get ready to take your TikTok Shop experience to the next level! #TikTokShop #Ecommerce #Sellers #PartialRefund #CustomerExperience #SalesBoost

Program Updates Referral Fees Starting July 1, 2024, TikTok Shop will increase the referral fee on all qualified transactions to 8% per order*. To support you through this transition, TikTok Shop will increase the referral fee in increments. As such the referral fee will increase to 6% from April 1, 2024 to July 1, 2024 to help you align your approach accordingly. This transition period aims to ease the adjustment for all our valued sellers, ensuring a smoother integration into the updated fee structure. *The following categories will adjust their current referral fee beginning April 1, 2024: Referral fee for Electronics will be adjusted to 6% Referral fee for Pre-owned will be adjusted to 5% Referral fee for Collectibles will be adjusted to 6% All new sellers enrolled in promotional plans will continue on their respective plans until the conclusion of the promotional period. These changes are designed to allow us to better serve customers while ensuring that we continue to provide great value. #tiktokshop

𝐓𝐢𝐤𝐓𝐨𝐤 𝐒𝐡𝐨𝐩'𝐬 𝐔𝐩𝐝𝐚𝐭𝐞𝐬 𝐃𝐞𝐥𝐚𝐲𝐞𝐝 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐏𝐨𝐥𝐢𝐜𝐲: TikTok Shop updating Customer Order Cancellation, Return and Refund Guidelines for Sellers. From 15 March 2024, TikTok Shop will no longer automatically approve all "Delayed Delivery" return requests or automatically reimburse sellers. In some cases, such as "Fulfilled by Seller" TikTok shop will instead require seller's to review the request. Sellers will be notified of the refund request and must respond within 2 business days of submission of the refund request from the customer. If the seller fails to respond within this time, the refund will be automatically approved and the seller will bear the cost of the refund. #tiktokupdates #tiktoksellers #ibrahimtarique

Exciting news for TikTok Shop sellers! 📣 TikTok Shop is making it easier than ever to manage returns and order cancellations. 🔄 What's new? Customized rejection reasons to match your customer's concerns. Tailored options based on your product type. Evidence submission for select reasons to clarify your decisions. Benefits for sellers: Faster and easier return management. Reduced misunderstandings and disputes. Enhanced customer experience through clearer communication. Plus, we've updated cancellation reasons to ensure accuracy and consistency. Best practices for canceling orders: Choose the right reason every time. Keep your SFCR below 2.5% to avoid penalties. Thank you for partnering with TikTok Shop! Let's continue to provide the best possible shopping experience for our customers. #TikTokShop #SellerTips #Returns #Cancellations #Ecommerce #CustomerService #BusinessGrowth

TikTok Shop just gave high AOV brands a major boost! Interest-free credit card installments are now available for users on orders over $50. 🔥 We've seen a significant increase in brands with AOV >$100 succeeding on TikTok Shop recently. The new installment payment option is set to dramatically increase conversion rates for these brands. Here are five brands with AOV >$100 that achieved over $1M in GMV in the last 30 days. This level of success wasn't happening a few months ago. TikTok is pressing all the right buttons! Best of all, the credit card installment payment option comes at no cost or fees to brands. It's a no-brainer. P.S. Struggling with your TikTok Shop growth? DM me “TTS Boost”. #TikTokShop #Ecommerce #SocialCommerce #DigitalMarketing #SalesStrategy #RetailInnovation #TikTokForBusiness #OnlineShopping #MarketingTrends #BusinessGrowth

𝐀𝐫𝐞 𝐲𝐨𝐮 𝐜𝐮𝐫𝐫𝐞𝐧𝐭𝐥𝐲 𝐮𝐬𝐢𝐧𝐠 𝐅𝐁𝐓 (𝐅𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭 𝐛𝐲 𝐓𝐢𝐤𝐓𝐨𝐤) 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐔𝐒 𝐓𝐢𝐤𝐓𝐨𝐤 𝐒𝐡𝐨𝐩𝐬? We've seen a 2x increase in profit margins with FBT for the first 1,000 orders. Here’s why you should fulfill 100% of your TikTok orders through FBT: • No subsidy caps or lead time requirements for reimbursement from TikTok Shop • Sellers can save up to 40% per order with FBT • 𝐏𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐨𝐟𝐟𝐞𝐫: TikTok Shop covers the cost of 1,000 orders fully until 12/31/2024 • 𝐍𝐨 𝐯𝐢𝐨𝐥𝐚𝐭𝐢𝐨𝐧 𝐩𝐨𝐢𝐧𝐭𝐬 𝐟𝐨𝐫: → 𝐋𝐚𝐭𝐞 𝐝𝐢𝐬𝐩𝐚𝐭𝐜𝐡 → 𝐒𝐞𝐥𝐥𝐞𝐫-𝐟𝐚𝐮𝐥𝐭 𝐜𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧𝐬 → 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬-𝐫𝐞𝐥𝐚𝐭𝐞𝐝 𝐍𝐑𝐑 • Shoppers can combine products from multiple FBT shops to reach the $30 minimum for free shipping • Products shipped via FBT are eligible for a 3-day delivery badge 𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 4 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐨𝐟 𝐮𝐬𝐢𝐧𝐠 𝐅𝐁𝐓: →𝐋𝐨𝐰𝐞𝐫 𝐜𝐨𝐬𝐭𝐬 →𝐒𝐞𝐥𝐥𝐞𝐫 𝐩𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧 →𝐎𝐫𝐝𝐞𝐫 𝐫𝐞𝐢𝐦𝐛𝐮𝐫𝐬𝐞𝐦𝐞𝐧𝐭𝐬 →𝐀𝐧 𝐞𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐬𝐡𝐨𝐩𝐩𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 TikTok is set to be a game changer in the coming years. Brands and new start-ups not considering it are missing out on massive potential and growth. 👇 𝐃𝐫𝐨𝐩 𝐚 𝐜𝐨𝐦𝐦𝐞𝐧𝐭 𝐢𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚𝐧𝐲 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬! #tiktokshop #ttsus #tiktokshopusa

Alhamdulillah! Successful Recovery of a Suspended TikTok Shop Case We’re thrilled to share that our team has successfully resolved a TikTok Shop suspension due to non-compliant behavior. This journey was a great learning experience and highlights the importance of adhering to TikTok Shop's policies and requirements. Here are key takeaways for all sellers to ensure smooth operations: ✅ Authentic Identity Documents – Always ensure your ID and business documents are updated and verified. ✅ Invoices for Products – If you’re selling, keep at least one clear invoice ready to verify your product’s source. ✅ Brand Authorization Letter – For branded products, ensure you have proper authorization letters to avoid violations. ✅ Prep Center Information – If using a prep center, maintain detailed and accurate records. Comment "Appeal" We will share appeal Template insha'Allah #TikTokShop #Ecommerce #Compliance #BusinessGrowth #Success

TikTok Shop is making returns and cancellations a breeze! 💨 We've updated our system to offer: Customized rejection reasons to match customer concerns. Tailored options based on your product type. Evidence submission for clear explanations. Benefits for sellers: Faster and easier return management. Reduced misunderstandings and disputes. Enhanced customer experience through clearer communication. We've also refined cancellation reasons for accuracy and consistency. Best practices: Choose the right reason for cancellations. Keep your SFCR below 2.5% to avoid penalties. Let's continue to provide the best shopping experience on TikTok Shop! #TikTokShop #SellerTips #Returns #Cancellations #Ecommerce #CustomerService #BusinessGrowth