Lauren Wood’s Post

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CX Consultant, Facilitator, Executive Coach | Host of top-ranking podcast Experts of Experience

The one essential skill AI can never replace: EQ Danilo Pozo, MBA, VP US Commercial - CX at Cisco, joined me on Experts of Experience to explore the power of empathy and humanity in business. While AI accelerates our learning, growth, and decision-making like never before, we must not lose sight of what lies at the heart of relationship-building - emotional intelligence. We uncovered: 🔹 How fostering meaningful connections is crucial for business success 🔹 Proven strategies to deliver value and inspire unwavering loyalty 🔹 The transformative power of leading with humanity and creating space for authenticity This episode truly made my heard sing. Give it a listen and let us know what you think in the comments below! 👇 *** ♻️ Repost if you found this post insightful 🤝 Follow me, Lauren Wood for more tips on CX, leadership, and human connection in the age of AI

Stephen Shedletzky

Author of Speak-Up Culture 🗣️🆙 | Empowering Leaders to Cultivate Trusting, Purpose-Driven Workplaces | Keynote Speaker, Leadership Facilitator, & Coach | Formerly with Simon Sinek, EY, Suncor

1mo

Right. On. 👏

yes!! AI can’t replace the human touch – EQ is everything when it comes to building connections 🙌

Radonja Spalevic

Junior Associate in Small Business Banking | Building Strong Client Relationships | Specializing in Credit Analysis, Portfolio Management, and Business Development for Entrepreneurs

1mo

Don’t be so sure🤨

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