Harmonising GenAI and Emotional Intelligence in the workplace l Best Selling Author of 'The AI Mindset' l Customer and Employee Experience Enthusiast
'The AI Mindset' has launched 🚀 📗 To be ending 2024 having co-authored a book - now available to buy on Amazon - blows my mind 🤯 ! In 2021 I completed a Post Grad in 'Applied CX & Emotional Intelligence', my dissertation being on how AI can equip agents working in a contact centre, leading to higher levels of empathy, collaboration and overall better experiences for them and for the customer. Fast forward to 2024 and I was thrilled to be asked to write for this book and go back to researching the subject - this time through the lens of GenAI - and answering the question “Can GenAI cultivate and develop Emotional Intelligence within the workplace, leading to better business outcomes?” Sprinkled with writing around the importance of neuroinclusion - my chapter covers HOW leaders can use AI to help individuals with ADHD or autism flourish both as individuals and as part of a cohesive team - leading to more productive, efficient and faster deliverables. At a time when Emotional Intelligence is at an all time low, especially in GenZ and Millennials, business leaders MUST take action. And so, our book ‘The AI Mindset’ is available to buy NOW!! It gets better 😊. In order to make this book available to as many people as possible, it is only $0.99 on Amazon during book launch (this week). Here are the links to the Amazon country specific store: USA: https://lnkd.in/djKm8vUB UK: https://lnkd.in/dpAe_4dz Germany: https://lnkd.in/dcfzPfXm France: https://lnkd.in/dYfaVixt Spain: https://lnkd.in/dD9436ZS Italy: https://lnkd.in/d__6xTFj Netherlands: https://lnkd.in/dP8zdEiP Canada: https://lnkd.in/dajH997T Australia: https://lnkd.in/dBTMsVCY Mexico: https://lnkd.in/dW_Ud48D Brazil: https://lnkd.in/dPu347zv India: https://lnkd.in/dMUvw3Ep Japan: https://lnkd.in/dkJqTuga Of course, paperback and hardbacks are available…. A MASSIVE thanks to Erik Seversen this opportunity, what an incredible journey, I have learned so much. 🩷 Thanks to Richard Hua for taking me through the groundbreaking EPIC programme and allowing me to reference this in my chapter. ...and of course a heartfelt THANK YOU to Sandra Thompson for enlightening me on the subject Emotional Intelligence, almost four years ago! My family have you to blame for the constant behavioural analysis they face - study begins at home! 🫶 And not forgetting my super talented fellow authors - Nicolas Affolter, Sandali Amunugama, @Emily J. B., monika bishnoi, Dr. Fabian Bocek, Fabio Brand, Marbue Brown Nigel Cannings, Rodrigo Cantú Polo, Emelie Chandni Jutvik, Lucy Chen, Hermann Escher, Carl Jones, Kerry Kurcz, Rudy Martinez, Dr. Michael McClanahan, DBA, Toby Miller , MBA, Carolina Monge,Gloriana Monko, Christopher Narowski,Ira Aurora Paavola, Piero Pierucci, Marcin Połulich, Christina Rehmeier, Erik Seversen, @Dan S., Sakina Syed, Hans van den Berg and Gerben Vermeulen. #TheAIMindset #artificialintelligence #PeakPerformanceBooks #Leadership #Futurerelevance
Great work Kathryn 👏👏
AI for CX/CS: Strategy & Education - Self-Service: optimisation & growth - Critical Conversations: design & hosting - Chairing & Keynotes - CX: evolution & optimisation - Empathy Check Ups - Thought Leadership
4dIf you want to evolve your POV beyond the commonly accepted perspective that AI and humans need to coexist and collaborate, here is an excellent new entry point to expand your thinking and mental model of that relationship.