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DVA is not associated with this job post. Customer Success Manager, Worldwide https://lnkd.in/evcR6XV4 What you’ll be doing Serve as the primary point of contact and advisor for a portfolio of up to 20 customers, building and maintaining strong relationships through ongoing support and regular check-ins (e.g. QBRs) Understand customers ’ business challenges and help them resolve those using systematic market and consumer research/ provide strategic guidance on how to leverage consumer insights to meet those Prepare and conduct client workshops and training to educate customers on means of modern market research and empower them to leverage the potential of insights Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio. #jobs #job #jobsearch #hiring #recruitment #career #work #employment #careers #nowhiring #jobseekers #recruiting #business #jobsearching #jobseeker #jobvacancy #jobopportunity #jobhunt #resume #jobopening #hr #jobinterview #hiringnow #vacancy #jobshiring #motivation #education #staffing #interview

DVA is not associated with this job post. Customer Success Director, Global https://lnkd.in/gZMhfjjv What you’ll be doing Global Leadership: Lead a high-performing global CS team, fostering a culture of excellence and client engagement. Recruit, mentor, and empower Team Leads and CSMs. Customer Strategy: Use market research expertise to drive customer satisfaction, retention, and loyalty, ensuring clients maximise Appinio’s platform. Data Optimisation: Leverage NRR and other success metrics to improve customer journeys, processes, and lifetime value. Revenue & Retention: Own global KPIs, driving plans to enhance retention and revenue growth. Cross-Functional Alignment: Collaborate with Sales, Product, and Marketing to ensure seamless customer experiences worldwide. Problem-Solving: Proactively address client challenges, championing tools and strategies to boost satisfaction... #jobalert #recruiting #employment #jobshiring #careers

DVA is not associated with this job posting Senior Product Manager I - CX USA https://lnkd.in/g-cM7j5E Lead product and feature enhancements for Zip’s customer support experience Examine the customer journey for how customers get help from Zip and how our support agents resolve issues for customers Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip We are a product-led company which means product management is a key function in driving Zip forward. We use modern product management techniques in both discovery and delivery of new features and enhancements. Product Managers at Zip work very collaboratively with engineering and design partners, as well as stakeholders like the data team, compliance and risk. This Senior Product Manager position is focused on our customer support experience. It is aligned closely with our CX department and will focus on the internal tools and integrations that enable our customers to get help from Zip via online chat, voice, email or by helping themselves through our Help Center. About the role You will play a pivotal role in shaping the future of customer support at Zip You will be responsible for defining feature requirements, prioritizing projects, and partnering with engineering to get enhancements built. Interesting problems you’ll get to solve Define and drive product strategy for the Customer Experience (CX) department, ensuring alignment with company goals and customer needs. Partner with engineering, design, and other cross-functional teams to ensure successful product development and delivery that meets both customer service and internal customer needs. Dive deep into data to analyze experiment results, identify trends, and make data-driven decisions to improve product performance and outcomes for both external customers and internal teams. Serve as the primary product advocate for the Customer Service group, ensuring that their needs are prioritized and addressed in the product strategy. Collaborate with Customer Service, Operations, Engineering, and Product teams to identify top contact reasons and lead initiatives to reduce contact volume and increase customer satisfaction. #innovation #management #digitalmarketing #technology #creativity #futurism #startups #marketing #socialmedia #socialnetworking #motivation #personaldevelopment #jobinterviews #sustainability #personalbranding #education #productivity #travel #sales #socialentrepreneurship #fundraising #law #strategy #culture #fashion #business #networking #hiring #health #inspiration

If I could wish for one thing in customer service, it’d be transformative feedback systems. ~ ~ ~ In 2025, I’d love to see customer service evolve with better feedback systems. The ones that do more than collect data. These systems should empower customers to feel truly heard and drive real-time improvements. Imagine a world where customer feedback isn’t just stored but acted upon immediately, creating trust and delivering exceptional experiences. It’s a vision I’m passionate about, and I believe it can be achieved through a mix of personalization, empathy, and actionable insights. As someone who loves helping others and solving problems, I’m eager to be part of this change in a remote customer service role. Are you hiring? Let’s connect, I’d love to bring my skills and enthusiasm to your team. #CustomerService #RemoteWork #CustomerExperience #FeedbackMatters #Personalization #CustomerSatisfaction #JobSearch #CustomerSuccess #Hiring

[HIRING] Goodera and I am keenly looking for individuals who can fit the bill for our Customer Sucess team. If you’re someone who fits the requirements below - don’t hesitate to connect and drop me a line. I’d be happy to chat with you. Requirements: 1) Honest with clients but laughs at all my lame jokes (The assumption is you’ve spoken to clients for more than a year at least) 2) Follows through on the smallest thing promised but still finds time to eat meals on time (The fancy phrase is bias for action) 3) Understands the nuances of working with cross functional teams and practices meditation (the second part is preferable and if you get this joke, extra points for you) We want to close these positions within 2 weeks. (And we pay really well too!) PS - You get to work with really smart folks like Vishesh Gera Sriram Shankar on a daily basis. cc :Megha Goel Avni Tyagi

DVA is not associated with this job posting CUSTOMER EXPERIENCE ASSOCIATE https://lnkd.in/gZsuhyh8 PRIMARY RESPONSIBILITIES (INCLUDING, BUT NOT LIMITED TO): Manage large amounts of incoming calls, emails, and texts. Demonstrate comfort and confidence handling customer and supplier concerns quickly and respectfully. Manage time and multi-task effectively; be productive and work efficiently with other team members. Diagnose and resolve technical problems with customers and suppliers. Go the extra mile to engage customers. Answer beer, wine, and spirits questions. #innovation #management #digitalmarketing #technology #creativity #futurism #startups #marketing #socialmedia #socialnetworking #motivation #personaldevelopment #jobinterviews #sustainability #personalbranding #education #productivity #travel #sales #socialentrepreneurship #fundraising #law #strategy #culture #fashion #business #networking #hiring #health #inspiration

Great entry into the world of finance!

DVA is not associated with this job posting Technical Account Manager - USA https://lnkd.in/gSS-QQNQ What you'll do Account Management: - Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. - Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value. Technical Advisory: - Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. - Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager. Customer Data Analysis: - Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. - Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. Collaboration and Feedback: - Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. - Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features. CRM Tracking: - Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management. #career #job #jobs #jobsearch #education #business #success #hiring #careergoals #work #motivation #recruitment #love #employment #careers #careerdevelopment #resume #college #goals #job #training #careeradvice #interview #nowhiring #careercoach #entrepreneur #leadership #jobseekers #virtualassistant

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