Joy Beke’s Post

A solid opportunity.

If you don't set the bar high in customer support, you'll watch the performance of your team suffer (and it won't be fun). When my friends at Boldr are building managed customer support teams, sometimes clients are surprised to see them recommend senior customer advocates in the mix. "Wait, isn't this for a Tier 1 team?" is the common objection. It doesn't matter what "tier" you're hiring for, you can find experienced and talented individuals who clearly excel in terms of their performance. You need high performers to set the bar high for your entire team. What does a top performer look like? Read the post below to find out. https://lnkd.in/eQNbZxqF

DVA is not associated with this job posting Senior Product Manager I - CX USA https://lnkd.in/g-cM7j5E Lead product and feature enhancements for Zip’s customer support experience Examine the customer journey for how customers get help from Zip and how our support agents resolve issues for customers Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip We are a product-led company which means product management is a key function in driving Zip forward. We use modern product management techniques in both discovery and delivery of new features and enhancements. Product Managers at Zip work very collaboratively with engineering and design partners, as well as stakeholders like the data team, compliance and risk. This Senior Product Manager position is focused on our customer support experience. It is aligned closely with our CX department and will focus on the internal tools and integrations that enable our customers to get help from Zip via online chat, voice, email or by helping themselves through our Help Center. About the role You will play a pivotal role in shaping the future of customer support at Zip You will be responsible for defining feature requirements, prioritizing projects, and partnering with engineering to get enhancements built. Interesting problems you’ll get to solve Define and drive product strategy for the Customer Experience (CX) department, ensuring alignment with company goals and customer needs. Partner with engineering, design, and other cross-functional teams to ensure successful product development and delivery that meets both customer service and internal customer needs. Dive deep into data to analyze experiment results, identify trends, and make data-driven decisions to improve product performance and outcomes for both external customers and internal teams. Serve as the primary product advocate for the Customer Service group, ensuring that their needs are prioritized and addressed in the product strategy. Collaborate with Customer Service, Operations, Engineering, and Product teams to identify top contact reasons and lead initiatives to reduce contact volume and increase customer satisfaction. #innovation #management #digitalmarketing #technology #creativity #futurism #startups #marketing #socialmedia #socialnetworking #motivation #personaldevelopment #jobinterviews #sustainability #personalbranding #education #productivity #travel #sales #socialentrepreneurship #fundraising #law #strategy #culture #fashion #business #networking #hiring #health #inspiration

#hotjob ALERT  Are you a #jobseeker who is #opentowork? Were you part of a recent #layoff, were #laidoff? Check out this new #jobposting with Monica Perez! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gtuMkJ-e #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

Hiring Welcome Desk Customer Success Role. ~30 hrs per week, growth potential, $14/hr DOE + Tips (~$3/hr) + $5K bonus + Free Membership + 25% Off Retail. Do you know someone who is dependable, competitive, and sincere? [Job description and application - https://lnkd.in/gGxyR6h9] 6-Week “Make Your Friends Jealous” Challenge. Unhappy with your fitness progress? This Challenge is FREE if you lose 12 lbs or gain 3 lbs of muscle in 6 Weeks. (Step 1) Request a time to visit. (Step 2) We’ll listen to your goals. (Step 3) If we’re aligned, you get a spot. [Request a time here - gonosotros.com/fitness]. Youth Climbing Team: 2 Spots Available. Is your child NOT confident? The #1 feedback from our Youth Climbing Team: “I’m loving this new confidence in my kid!” (Step 1) Sign up now. (Step 2) We’ll follow-up with details. (Step 3) Come to the next Team session, Mondays and Wednesdays from 6:30-8pm for ages 6-18. P.S. We can’t hold spots. First come first served. [Sign up here - gonosotros.com/shop/youth].

A killer experience is a defining moment for any customer. I love that Esha Joshi and Varun Puri over at Yoodli are investing in the success of their customers early. Does this #opportunity suit you? Maybe so if you: - Enjoy late night walks on the beach dreaming about all things customer delight - Get excited about building the earliest foundational processes and onboarding workflows for new customers to realize product time-to-value as quickly as possible - Love being BFFs with the very people that make it possible for you to exist in the first place: Customers. Everyone at the company is attached at the hip to customer experience... only this role gets the thrill of blazing the actual trail. As with any #startup job, #builders wanted. It's not easy to be the first in function. It requires you cut through high levels of ambiguity, operate without a map, and solve impossible puzzles missing lots of pieces. But wow, is it fun. #hiring #customersuccess Madrona

🚨 Excited to announce that I’m hiring a Director of Customer Success! 🚨 We’ve just unified the Sales/Onboarding and Success/Support teams and are now looking for a proven leader to take our Customer Experience Organization to the next level. This person will report directly to me and own the Support and Success portfolio. These teams are 1 Manager and 9 IC's and 1 Manager and 5 IC's respectively and growing plus BPO headcount. We view our CX team as a strategic priority and are investing with headcount and infrastructure to build a world class function. What you need to know about customer experience at Owner: 👷♀️ We sell to a blue collar, SMB buyer. Mom & pop restaurant owners want to shoot straight and need some hand holding when it comes to technology.  🌳 We’re a growth obsessed team. I’m looking for someone who invests in themselves relentlessly and does the same with their team.  💙 When we say we’re customer obsessed, we actually mean it. We solve problems with customer experience and customer value first. We also expect all leaders to spend significant time in front of customers.  🤝 Customers work with us on a month-to-month basis so we earn their business 12 times a year. This means that continually driving value and delivering a world class experience is critical for retention.  🤖 We lean into technology. I’m looking for someone that is a systems and data oriented thinker and is excited to leverage AI to drive customer and business outcomes.  ✍ We’re a fully remote company. Confidence working asynchronously and strong written communication are critical.  🏆 We hold a high bar. This is a performance culture and we expect effort and outcomes. There’s pressure in that but you also get to be part of a winning team.  💰 We pay competitively. If this sounds like the type of environment that you want to be a part of, shoot me a message, and apply below!

The Power of Active Listening in Customer Success and Product Management In today’s fast-paced business environment, active listening is more crucial than ever for both Customer Success Managers (CSMs) and Product Managers (PMs). Here’s why: 1. Enhances Customer Retention and Loyalty: Active listening helps CSMs understand customer needs and pain points, leading to tailored solutions that enhance satisfaction and loyalty. When customers feel heard, they are more likely to stay and advocate for your product. These needs and pain points can then be communicated to the Product Managers who implement these feedbacks. 2. Drives Product Innovation and Improvement: For PMs, active listening is key to gathering valuable feedback that shapes product development. By truly understanding customer experiences and expectations, PMs can prioritize features and improvements that resonate with the market. It is essential for CSMs and PMs as they both represent different aspects of the business (Customers and Business Growth respectively). 3. Reduces Churn and Increases Upsell Opportunities: CSMs who actively listen can identify potential issues before they escalate, reducing churn. Additionally, understanding customer goals allows for strategic upselling and cross-selling, driving revenue growth. 4. Fosters Stronger Team Collaboration: Active listening isn’t just for external interactions. Within teams, it promotes better communication and collaboration, ensuring that everyone is aligned and working towards common goals. 5. Builds Trust and Credibility: When customers and team members feel genuinely heard, it builds trust and credibility. This foundation is essential for long-term relationships and business success. As a dedicated professional with a strong background in customer service and Hospitality management and recent certifications in Customer Success, Project Management, and Product Management and Development, I am passionate about leveraging active listening to drive customer success and product excellence. Let’s connect and explore how we can collaborate to achieve outstanding results for your business! #CustomerSuccess #ProductManagement #ActiveListening #BusinessGrowth #CustomerRetention #ProductInnovation #Hiring #OpenToWork #HR