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Ever thought your call center job is a career detour? Think again! 🚫📞 Myth Buster: Call center experience is limited to the call center itself! 🌟 The skills gained from call center experience, such as customer service, problem-solving, and communication, can open up a wide range of career opportunities beyond the call center. 💼 🧐 Let's bust the myth with some fact points: - 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲: Transferable skills can be applied to retail, hospitality, or healthcare roles. - 𝗦𝗮𝗹𝗲𝘀 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲: Communication and problem-solving skills are essential in building rapport and addressing customer concerns. - 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿: Organizational and time management skills can be applied to various industries. - 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: The ability to train and mentor translates into corporate training or HR roles. - 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Prioritization, multitasking, and problem-solving skills are valuable in managing projects. - 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Communication and negotiation skills can be applied to building relationships and closing deals. - 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Analytical skills developed in a call center apply to roles in data analysis or business intelligence. - 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Leadership and management skills can be utilized in various industries. - 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴: Problem-solving and analytical skills apply to analyzing business problems and developing solutions. - 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴: Skills in communication and problem-solving are key in understanding customer needs and developing marketing strategies. 💡 The myth is busted! Call center experience offers diverse career options beyond the call center itself. 🌐👩💼 What's your opinion? Share your thoughts below! 🗣️ #CallCenter #TransferableSkills #CustomerService #CommunicationSkills #ProblemSolving #CareerOpportunities #Retail #Hospitality #Healthcare #RapportBuilding #Training #M #ReachifyMe

Dear CX Professional, It's a tough life out there and more like a dog eat dog world when you are trying to look for a new job. I personally walk into any interview with confidence and certainty that I am by far the very best candidate for the position. Mind you this is not because I do not believe other candidates are not more qualified than I am, but simply because I know my job, i carry it with pride, providing services and making businesses thrive because of my kindness its a huge satisfaction for me. Another reason is because, before I apply for any job, I must know what they are into, this is because a Customer Experience Executive is more or less the business manager. Businesses don't know this, but when you employ a customer service representative, you are asking them to come and determine a huge part of the survival of your business, they determine to a large extent if your yesterdays customers will return after their last experience, the last impression your customer service gives your customers determine whether or not they will recommend your services to prospects. When you employ a customer service representative, you are recruiting the future of your business. Finally Dear CX, it's okay to not be appreciated, it's okay to be overlooked In a workplace. However, do your job and do it so well that when you are not there it's very obvious. Don't just do your job, love it as well else it's just WORK!. #Customersupport, #customerservice #customerExperience, #Jobhunt #jobseeker

🚫 Limited Career Growth and Stagnant Income I’ve been working in customer support for a while now, and it’s become clear that this role offers little to no growth, both in terms of career progression 📉 and income 💰. Despite putting in countless hours solving customer issues, handling escalations 🚨, and maintaining customer satisfaction 👍, there’s no meaningful advancement in terms of responsibility or position. The pay is stagnant 💤, with minimal raises, even after years of experience. The job feels repetitive 🔄 and there’s no opportunity to develop new skills 🛠️ or move into higher-paying positions. If you're looking for long-term growth 🌱 or financial advancement, this is not the role for you. Would not recommend this as a long-term career path 🚪 unless serious changes are made to the structure of this industry. Customer Support Customer Relationship Management (CRM) Customer Service Operations Customer Retention Customer Experience #customersupport #customerservice Business Relationship Management

When we help our clients build top-notch customer teams, we often get asked about our secret to success. While there are many components, one of the most crucial is hiring the right people! Hiring people with the right attitude ensures your team is motivated, adaptable, and resilient. Here's why: 💡 Self-Motivated: Employees who are naturally driven and flexible can quickly adjust to new challenges. 💡 Resilience and Endurance: A positive mindset helps navigate setbacks with determination. 💡 Human-Centric Approach: Empathy and understanding foster better customer relationships. Skills can always be taught, but the right attitude is irreplaceable. Prioritize attitude in hiring to shine in customer satisfaction! #hiring #workculture #customersatisfaction #growthmindset #aiera

DVA is not associated with this job posting Customer Engagement Specialist, Government https://lnkd.in/gTiG-VPU What you’ll do Proactively engage with customers through calls, Zoom meetings, emails, and text messages to ensure they derive maximum value from brightwheel, leading to prolonged customer retention. Identify and advocate for the use of specific brightwheel features that align with individual customer needs, enhancing their overall experience and satisfaction. Regularly evaluate customer interaction with brightwheel to identify their level of engagement, pinpoint challenges, and facilitate swift resolution of any issues. #jobopportunity #jobsearch #jobs #job #hiring #jobseekers #jobvacancy #recruitment #nowhiring #jobsearching #jobinterview #jobopening #jobseeker #jobhunt #career #hiringnow #jobalert #recruiting #employment #jobshiring #careers #jobhunting #work #vacancy #jobvacancies #applynow #jobfair #jobopportunities #workfromhome #jobposting

𝐌𝐞𝐞𝐭 𝐁𝐚𝐲𝐨𝐧𝐥𝐞 𝐆𝐚𝐧𝐢𝐲𝐮 – 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐚𝐧𝐝 𝐒𝐚𝐥𝐞𝐬 𝐄𝐱𝐩𝐞𝐫𝐭 👩💼💼 I’m Bayonle, a dedicated Customer Service Specialist with a solid background in sales. My mission is simple: to make your customers happy and boost your business’s sales. I have years of experience helping companies like yours improve customer satisfaction, increase sales, and create lasting relationships with clients. What I Can Do for You: 1. Customer-Centric Solutions: I always put the customer first, listening to their needs and resolving issues with empathy and patience. A satisfied customer is a repeat customer. 2. Boosting Sales Through Service: My unique blend of customer service and sales experience means I can identify upsell and cross-sell opportunities during support interactions. Every conversation is an opportunity for growth. 3. Building Brand Loyalty: I believe in creating memorable customer experiences that lead to brand loyalty and recommendations. I’ll make sure your customers stay, and they’ll bring their friends too. 4. Multichannel Support: Whether it’s through social media, email, or direct messaging, I’ve got you covered. I’m skilled in platforms like Facebook, Instagram, WhatsApp, and more, ensuring your customers are taken care of wherever they are. 5. Professionalism & Positivity: No matter the situation, I remain calm, positive, and professional. Happy customers equal a thriving business. My Watchword: “Service First, Sales Follow.” I believe that exceptional service naturally leads to more sales. When customers feel heard and valued, they’ll not only return but also spread the word about your business. Send a direct message here or via [email protected] Let’s work together to keep your customers satisfied, happy, and spending more😊 #OpenToWork #JobSeeker #JobSearch #CareerOpportunities #NowHiring #Recruiters #CEO

DVA is not associated with this job posting Sales and Customer Service Enablement Manager https://lnkd.in/gfsumcKm What We're Looking For Previous experience in a similar role in the e-commerce space, preferably in a startup environment Detail-oriented with a propensity to identify vulnerabilities and potential points of failure Extremely reliable and able to work with minimal supervision Driven and motivated to overachieve and deliver exceptional performance Possesses unwavering integrity and dedication to the quality of results Able to work with different members of the organization at all levels Fluency in articulating thoughts and processes both verbal and written, especially for training purposes Customer-centric mindset Can handle uncertainty, unknowns, and fast-paced, high-stress environments Comfortable with voicing concerns, objective analysis, and creative ideas Active Listener, Attentive, Exceptional Communication & Comprehension Skills Fluent in English #innovation #management #digitalmarketing #technology #creativity #futurism #startups #marketing #socialmedia #socialnetworking #motivation #personaldevelopment #jobinterviews #sustainability #personalbranding #education #productivity #travel #sales #socialentrepreneurship #fundraising #law #strategy #culture #fashion #business #networking #hiring #health #inspiration

DVA is not associated with this job post. Customer Success Director, Global https://lnkd.in/gZMhfjjv What you’ll be doing Global Leadership: Lead a high-performing global CS team, fostering a culture of excellence and client engagement. Recruit, mentor, and empower Team Leads and CSMs. Customer Strategy: Use market research expertise to drive customer satisfaction, retention, and loyalty, ensuring clients maximise Appinio’s platform. Data Optimisation: Leverage NRR and other success metrics to improve customer journeys, processes, and lifetime value. Revenue & Retention: Own global KPIs, driving plans to enhance retention and revenue growth. Cross-Functional Alignment: Collaborate with Sales, Product, and Marketing to ensure seamless customer experiences worldwide. Problem-Solving: Proactively address client challenges, championing tools and strategies to boost satisfaction... #jobalert #recruiting #employment #jobshiring #careers

#Hiring Our Client in the Financial Services sector is recruiting for a Customer Experience Management role (3-Month Contract; must be willing to resume immediately) Job Overview: As a #Customer Experience Specialist reporting directly to the Lead Customer Experience, you will play a vital role in ensuring the highest level of customer satisfaction through the management of VOC (Voice of Customer), Mystery Shopping, Issue Resolution, and Process Optimization. Your key responsibilities include conducting surveys, implementing mystery shopping evaluations, resolving customer issues, and optimizing processes to enhance overall customer experience. Responsibilities: VOC Management: 1. Conduct daily and quarterly surveys for both internal and external customers, ensuring accurate and timely data collection. 2. Achieve an information retrieval rate of 80% for engaged shareholders providing the required information. 5. Increase the participation rate of shareholders completing surveys on the CRM platform by 6%, fostering a more comprehensive feedback collection process. Mystery Shopping: 1. Conduct bi-monthly mystery shopping evaluations to assess and enhance the quality of service delivery. 2. Ensure a Quality Score of 80% or above in assessing process compliance during mystery shopping evaluations. 3. Analyze mystery shopping results to identify areas for improvement and implement corrective measures. Issue Resolution: 1. Respond promptly and effectively to customer issues raised through various channels, ensuring timely resolution. 2. Collaborate with cross-functional teams to address root causes of recurring issues and implement preventive measures. 3. Maintain detailed records of customer issues and resolutions for continuous improvement purposes. Process Optimization: 1. Evaluate existing processes to identify inefficiencies and areas for improvement. 2. Implement process optimization initiatives to enhance overall efficiency and customer satisfaction. 3. Collaborate with internal teams to streamline workflows and improve the end-to-end customer experience. 4. Monitor and report on the effectiveness of implemented process optimizations. Key Performance Indicators (KPIs): 1. Achieve a quarterly Mystery Shopping Quality Score of 80%. 2. Attain an information retrieval rate of 80% for engaged shareholders. 3. Increase shareholder survey participation rate by 6%. 4. Timely resolution of customer issues based on defined service level agreements. Qualifications: • Bachelor's degree in business, marketing, or a related field. • Proven experience in VOC management, mystery shopping, issue resolution, and process optimization. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Proficient in using CRM systems and other relevant tools. To Apply: Send CVs to [email protected] #jobs #Customerengagement #contractjob #vacancy #financialsector

DVA is not associated with this job post. Customer Support Specialist https://lnkd.in/g-ynqiCF Who You Are and What You’ll Do Provide the best, personalized support to customers, responding to and resolving issues promptly and appropriately. Exhibit exceptional soft skills with a customer-centric approach, effectively resonating with customers and demonstrating a high-touch, personalized interaction. Skilled in identifying and articulating problems, understanding their impact on users, and collaborating with internal teams to solve them and improve our product. Gather insights from customer inquiries to identify trends and use them to work with leadership to improve customer support, customer satisfaction processes, and the product. Proactive in sharing feedback and suboptimal customer experiences with peers, leadership, and other internal teams, driven by a genuine desire to make a positive impact. Exhibits patience and understanding in dealing with various situations, customers, and stakeholders. Takes immense pride in work, assuming full ownership of tasks and proactively addressing core problems to prevent future issues. Efficiently maintain and update our ticketing system to ensure accurate and streamlined tracking of customer inquiries and issue resolutions... #jobseeker #jobsearch #jobs #job #jobseekers #hiring #jobsearching #recruitment #jobhunt #career #jobvacancy #jobinterview #employment #loker #nowhiring #jobboard #jobopportunity #recruiting #jobopening #resume #jobshiring #careers #work #interview #hiringnow #jobfair #recruiter #jobhunting #vacancy #jobseeking