Derek Pun’s Post

UPDATE: Due to unexpected health related circumstances, we have informed last week all participants that we will have to move our quarterly CS Leadership event to January 22nd 2025. We are still very happy to have Steven Lewandowski join us to discuss the benefits of Customer Success experience as a founder. Throughout the evening you will hear and learn more about how to resolve the dichotomy of transitioning into more commercial responsibility while keeping focus on the essence of CS. Anna Heinrichs will be leading the panel discussion with Steven Lewandowski and I and we are sure there will be some gems for all of you to copy and inspire change for you and your teams. What to Expect from the event: 💡 Best practise insights into how CS experience in your leadership team may impact your business and the challenges and benefits of such transition. 💡 Focussed Discussion: 2-3 groups of attendees will have hands-on discussions depending on seniority and will exchange actionable strategies with one another. You will gain valuable insights into how to successfully transition into higher leadership roles within your business 💡 Pre-Event Prep: We’ll be sharing key materials shortly before the event so you can come prepared with questions and ready to engage. 𝗖𝗦 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝗻 𝗕𝗲𝗿𝗹𝗶𝗻 𝗘𝘃𝗲𝗻𝘁 hosted by Growrly 📅 22nd January 2025 🕓 7.30 pm - 9.30pm 📍 Michelberger Hotel - Warschauer Str. 39-40, 10243 Berlin 🎫 Tickets https://lnkd.in/dDTVtB5q Steven Lewandowski, 🕹 Anjo Gaul, Anna Heinrichs and I can't wait to seeing you there!

Your company's values are a reflection of you. When I started my first company, I was all about finding the right values. I scoured Google and HubSpot thinking, "Yeah, those look good." But here's what I learned: Your company's values need to be an extension of yourself. To cultivate a strong culture, you've got to lead the charge. Your actions need to mirror those values day in and day out. Take the concept of unlimited paid time off, for instance. It's all the rage, but does it really work if you're stuck in a perpetual cycle of work guilt? For me, the key to effective time off is feeling guilt-free. If you need a break, take it, no strings attached. It's the same with any of our employees at Search Nurture. By embodying our values, we set the tone for the entire company. Remember, your actions speak louder than words. Lead by example and watch your company thrive. Agree? Disagree? Let me know in the comments. ⬇️ #CompanyValues #Leadership #Culture #LeadByExample #SearchNurture

🌟 Exciting Insights from Cvent CONNECT! 🌟 A huge shoutout to Principal Analyst Conrad Mills with Forrester and our VP of Marketing Mike Dietrich for hosting one of the most captivating sessions at the event. Here's a quick recap of the key takeaways: ✈️ Events are booming! Cvent Founder and CEO Reggie Aggarwal shared that business travel spend has now surpassed pre-pandemic levels. Additionally, Cvent has witnessed a remarkable 25% increase in RFP sourcing on its platform this year. It's a clear sign of the industry's resilience and recovery! 🤖 AI is everywhere! Cvent is making remarkable strides in AI with over 20 enhancements in development and a dedicated team of 200+ researchers. AI is no longer just a buzzword; it's now seamlessly integrated into every aspect, from personalized attendee experiences to predictive analytics and event promotion. The future is here! 💼 Cvent is on an acquisition spree! With its third acquisition since going private, Cvent is expanding its offerings. The latest addition, Reposite, brings an AI-powered event planning workspace to the table. Stay tuned for more exciting developments in the pipeline! 🌍 "Centrally owned, globally operated" events are gaining traction. At CONNECT, the advantages of a centralized approach to event planning, execution, and technology were emphasized. Cvent Essentials, a user-friendly solution for smaller field events, was also unveiled to meet the growing demand in this space. 🙌 Attendee experience is crucial! Personalization took center stage in the product roadmap. Cvent leverages attendee data and rules-based segmentation to deliver tailored experiences, including mobile app GUIs and chatbot recommendations. It's all about creating unforgettable and engaging experiences! Don't miss out on these incredible insights from Cvent CONNECT. The event industry is evolving, and Cvent is at the forefront with innovative solutions and a strong focus on attendee satisfaction. Let's connect and discuss how these trends can shape the future of events! #CventCONNECT #EventTech #AI #Personalization

🐝 This morning marked the awesome moment to reflect and share incredible highlights from the past quarter with all our colleagues at the All Hands meeting. It was incredibly motivating and rewarding to see our ideas take shape and translate into tangible results. Reflecting on the first four months of 2024, I'm truly amazed by all that we've accomplished. It's been a period marked by growth, collaboration, and significant milestones. 🚀 One highlight has been our series of many Digital Leaders Afterwork events across Germany. This time, it even took us beyond our usual borders, venturing into the vibrant cities of Amsterdam and Barcelona 🏙.These gatherings provided invaluable opportunities to connect with new leaders, share insights, and foster new ideas. 💡 Last week's QBR was another crucial moment for this quarter. Bringing together the collective insights of our team, we delved deep into our strategies, challenges, and opportunities. Through animated discussions and brainstorming sessions, we shaped a unified vision and action plan to move ahead. 💬 As we continue on this journey, let's remain committed to collaboration, innovation, and excellence. Together, there's no limit to what we can achieve. Here's to the next chapter of success and growth! hashtag #Bee360 #Letsrock #AllHands

Supercharge Post Sales Success in Dublin. Join the collaborative learning event. Many teams make it a team breakfast and split attendance to attend all sessions and bring the knowledge back to their company. There will be moderated discussions based on role and specialisation. There will be plenty of time to meet people who experience the same challenges. Get your ticket to claim your spot! We have a very strong moderator team with industry leaders: Daphne Costa Lopes of HubSpot Seán Reid of Personio Seamus Hennessy of Qualtrics The topics we will discuss are: 🍫 Scaling CS through digitalisation 🍫 Retaining revenue in tougher times 🍫 Building a customer-centric business (Leadership only) 🍫 Building ROI for your customer as CSM 🍫 Strategic/enterprise account management (100k+ ARR) 🍫 Influencing organisational change as a CSM Doors open at 8:20 AM to 12:00 PM with breakfast provided. Last year the events had a 4,6 ⭐ out of 5 and we were dubbed the CSA "Customer Success Anonymous". The best place to learn and grow. Get your ticket here: https://lnkd.in/ejxRtRfv #customersuccessisyoursuccess

How to Position Business Leaders for Success Using LinkedIn: LinkedIn has emerged as a powerful platform for professionals to network, build relationships, and establish thought leadership in their respective industries. For business leaders, leveraging LinkedIn effectively can open doors […] The post How to Position Business Leaders for Success Using LinkedIn appeared first on Social Media Enthusiasts. https://bit.ly/3JLcfwI

How to Position Business Leaders for Success Using LinkedIn: LinkedIn has emerged as a powerful platform for professionals to network, build relationships, and establish thought leadership in their respective industries. For business leaders, leveraging LinkedIn effectively can open doors […] The post How to Position Business Leaders for Success Using LinkedIn appeared first on Social Media Enthusiasts. https://bit.ly/3JLcfwI

You know what really sets the tone for a team? The everyday interactions. When I took charge of the HubSpot vertical, I knew I didn’t just want results. I wanted a team where people felt seen and heard. Here’s my take on building that culture: 1/ Be honest We keep it transparent. Whether it's feedback or praise, we say it like it is. No beating around the bush. 2/ Empowerment over micromanagement I trust my team to do what they do best. We set clear goals, and I give them the space to hit those targets in their way. 3/ Small wins, big cheers We don’t wait for the massive milestones to be celebrated. A successful call, a clever solution, or even just helping a teammate out, are all reasons to cheer. 4/ Make feedback a habit We talk openly about what’s working and what’s not. It’s all about improving, not criticizing. 5/ Lead by example I don't just talk about commitment, I show it. If I’m asking my team to go the extra mile, I’m already there. This is how our team truly connects, it is not a formula. #team #leaders #hubspot #culture

The HubSpot Adoption Gap is real—and it’s holding your clients back from realising their full potential with HubSpot. In today’s post, we cover the most common pitfalls businesses face when trying to close the HubSpot Adoption Gap—and how you, as a HubSpot partner, can help them avoid these traps. From leadership buy-in to customisation, training, and data hygiene, we lay out the strategies that will transform your clients’ use of HubSpot. Read the full article here https://hubs.la/Q02QLcp00 #CustomerSuccess #HubSpotPartner #HubSpotAdoptionGap

The HubSpot Adoption Gap is real—and it’s holding your clients back from realising their full potential with HubSpot. In today’s post, we cover the most common pitfalls businesses face when trying to close the HubSpot Adoption Gap—and how you, as a HubSpot partner, can help them avoid these traps. From leadership buy-in to customisation, training, and data hygiene, we lay out the strategies that will transform your clients’ use of HubSpot. Read the full article here https://hubs.la/Q02QLfG80 #CustomerSuccess #HubSpotPartner #HubSpotAdoptionGap