Customer Success Snack

During our CS Snack Event in Munich, we dived into cutting-edge strategies focusing on the intersection of technology, customer experience, and global collaboration, all while framing our discussions in a Start-Stop-Continue approach. We brought together a dynamic group of Customer Success professionals from diverse industries, each offering unique perspectives on how to scale success across borders. Our panelists included industry leaders such as Giorgia Pedenzini, Alev Oezulus, Sally Stoewe, Pia Voss, Mick Weijers, David Sterz, and Harry B., who shared their expertise on optimizing customer journeys, embracing automation, and driving meaningful engagement in a fast-evolving landscape. Read all about what to Start, Stop and Continue about: Efficiency & Prompt Engineering (AI) Customer Success Enablement GTM Alignment with Sales & Marketing Value-Based Communication & Stakeholder Management Client Change Management & Tooling Communities, Playbooks, & Automation Customer Marketing (Cases/Multi-Threading) Team Structure & Compensation We want to thank our partners: Personio, Gainsight, Customer Obsessing Consulting and ImpactPilot for making this event happen. Read all about it here: https://lnkd.in/dPZBRK_e

Last night in Amsterdam, we hosted an incredible group of 40 Customer Success and Sales Leaders for an engaging workshop and interactive roundtables. Guided by Jorien Licht-Geerts, the session focused on 'Building Relationships Up the Ladder' and gave us a lot to reflect on. We were inspired to see just how much common ground exists between CS and Sales, setting the stage for more joint workshops in the future. Discussing topics like trust and authority and how to work with different personalities. The collaborative energy and candid conversations left everyone motivated to tackle the rest of the year with renewed focus. Thanks Datadog for hosting.

Key Learnings from Berlin's CS Snack Event delves into the evolution of Customer Success (CS) strategies as companies transition from nimble startups to large-scale enterprises. Full article here: https://lnkd.in/egMxTguy Created with our hosts and moderators – Giulia Perini, Francisco Almendra Leitão, Katarina Markus Navinsek, Shannon (Rodenheiser) Jaritz, Maximilian Richter, Jacek Rolnik, Giovanni Serritelli, Steven Lewandowski, Lena Theres Zimmermann, Erik Roa and Andreas Tollschein for Customer Success Snack Insights from the Berlin CS Snack event highlight the following key points: Integrating AI in Daily Operations: Embracing AI tools can streamline CS processes, enhancing efficiency and allowing teams to focus more on building and nurturing customer relationships. Enhancing Customer Engagement: Implementing strategies such as standardizing customer success and proactively engaging with clients can lead to higher retention rates and increased customer loyalty. Scaling Through Digitalization: Leveraging digital tools enables consistent support across the customer base, facilitating scalability and ensuring each customer receives the attention they need. Adapting to Technological Changes: Staying abreast of rapid technological advancements is crucial for CS teams to meet evolving customer expectations and maintain a competitive edge. Fostering Collaborative Learning: Engaging in community events and discussions provides CS professionals with valuable insights and shared experiences, contributing to continuous improvement and innovation. These insights underscore the importance of adaptability, technological integration, and proactive customer engagement in scaling Customer Success from startup agility to enterprise-level operations. #customersuccessisyoursuccess

It was amazing to see the Maturity of Customer Success in Hamburg. I was happy to join a great session around team structure and compensation, where we did a deep dive into the pros and cons of the 4 most commonly used models. Compensation needs to drive behaviour and every company lifecycle has different priorities that must be aligned. Thank you for moderating Jonas Stock. Base + Bonus Base + Team-Bonus Commission-Style Pay Flat Salary I am super grateful to host another Customer Success Snack. You can find all the photos in the feedback survey! Thank you Gainsight, Customer Obsessing Consulting, ImpactPilot #customersuccessisyoursuccess

We are busy getting all the 2025 community events on the calendar together with the local teams. Anyone wants to join Antoinet Van Dalen, Aurélie Lemaire and Guillaume Harbottle? Next to that we are always looking for people to help lead the 13 local communities and host our events in: Stockholm 🇸🇪 Karolina Adamus 👩🏻💻 Malmo 🇸🇪 Harry B. Copenhagen 🇩🇰 Milosh Dunjic Dublin 🇮🇪 (open) Amsterdam 🇳🇱 Flavia Severin and Mick Weijers Ghent 🇧🇪 Stijn Smet 🐳 , Laurence de Klerk Wolters and Kristof Bonne Bucharest 🇷🇴 Irina Vatafu Paris 🇫🇷 Guillaume, Antoinet and Aurélie Madrid 🇪🇸 Rafael Escaño Marín and Jose Luis De Roa Calvo Munich 🇩🇪 David Sterz Hamburg 🇩🇪 (open) Berlin 🇩🇪 Giulia Perini and Francisco Almendra Leitão Zurich 🇨🇭 (open) Let us know so we can make the introductions to the local city leads, we have learned that it’s more fun in a team of 2 or 3🙌

Breaking the Mold: Fresh Perspectives on Customer Success from Ghent As competition intensifies and customer choices expand, the importance of Customer Success cannot be overstated. However, many companies still cling to outdated strategies that fail to resonate with their audience. These conventional methods can lead to missed opportunities. It’s high time to tap unconventional Customer Success leads that break the mold, enabling businesses to connect with their customers in meaningful ways. In our recent CS Snack Event in Ghent, we delved into in-depth discussions on the factors that are crucial for driving customer success. Participants explored various themes, including effective communication strategies, the importance of personalized customer experiences, and the different strategies that are being implemented, and can be implemented. We were joined by CSM professionals all over Ghent, including moderators – Pieter Boon, Julie Dispersyn, Femke Saelens, Kristof Bonne, Stijn Smet 🐳 and Ine Bastiaenssen, to share their expertise and contribute to this article. https://lnkd.in/enqZWYCT

Look at this terrific crowd! Many thanks to the amazing Antoinet Van Dalen who hosted the Paris CS snack edition and of course, all the amazing moderators and attendees Can't wait for the next edition

Join us for an insightful session on "Building Relationships Up the Ladder: Working with Leadership, CEOs, and VCs" with Jorien, who will share key soft skills to elevate your influence and impact at the executive level. Learn how to cultivate and strengthen relationships with key stakeholders in leadership teams and boards, unlocking opportunities for collaboration and support. We will be working side by side with Sales Leaders to unite. 🚀 What You’ll Learn: Why building relationships with senior leaders and VCs is essential for career growth and success. How to enhance your influence through empathy, active listening, and strategic communication. Real-world examples of successful executive relationship-building from industry experts.  🚀Interactive Sessions: Work in teams and individually to develop personalized strategies for building and maintaining strong, meaningful relationships with executives in your organization. Get ready to boost your influence and create impact at the highest levels! We have only 20 spots available this edition so confirm your spot today. https://lnkd.in/eF7eDM7D #customersuccessisyoursuccess

It was fantastic to see the "aha" moments when CS leaders truly understood how Impact Drivers can create measurable value for customers and their businesses. The session was full of practical ideas, with attendees bringing great questions and real examples from their teams, making it an insightful, collaborative experience. Wednesday, we at Customer Success Snack hosted an engaging workshop on driving and quantifying Customer Success impact, with 30 Customer Success leaders joining us to explore the power of Impact Drivers. A big thank you to everyone who joined and contributed to the conversation. We can’t wait to see how these takeaways will be applied to make a real difference in the field. Special thanks to our host Contentoo - Quality Content at Scale and Fauve Smeets as well as our facilitator Pieter Boon as well as to Joram Schuurman for sharing his hands-on experience with Impact Drivers at Altura! Can’t wait for he next one on December 11 where we have Jorien Licht-Geerts leading a session on: Building Relationships up the ladder, work with LT, CEO and VCs https://lnkd.in/e599rNTw

Beyond One-Size-Fits-All: Customizing Customer Success Management Strategies with Insights from Our Bucharest CS Snack Breakfast Navigating the intricate landscape of Customer Success Management (CSM) requires a nuanced approach that considers the unique dynamics of each organization. Business size, industry, and growth stage all play pivotal roles in shaping customer needs and expectations. By recognising these factors and tailoring their strategies accordingly, organisations can foster deeper customer relationships, drive long-term loyalty, and achieve sustainable business success. It’s equally important to understand that there are certain factors in play, and knowing which truly works for your business is a journey of trials and errors, and strategic application. In our recent CS Snack event in Bucharest, we elaborated on the different business sizes – Startups, SMB and Enterprise, and what strategies best complement each stage. We also used the Start-Stop-Continue framework to simplify the learning process. We assembled a varied group of Customer Success Management professionals, along with moderators – Mick Weijers, Valentin Dobrota, Irina Vatafu, Delia Visan, EMBA and Cristina Moise (Rotari) to make this article insightful and comprehensive. We also want to thank Mirro.io and Custify for partnering with us on this event. #customersuccessisyoursuccess