David Brady’s Post

You, a savvy CS leader, might join us if you’re facing a tough challenge that gut instinct alone can’t solve. We’ll show how we combined a proven model with AI insights to turn confusion into clarity—and give you practical steps to tackle your own complex problems with confidence. #customersuccess #ai #interesting

CS is lagging behind other teams in implementing AI. We're not getting the advantages of: 📌 Early signals of Churn 📌 Expansion Opportunities 📌 Insights from Trends & Analysis 📌 Productivity to decrease Team Burnout 📌 Automations so we can replace Admin work with Building Relationships But it can seem a little overwhelming to get started! That's why we have #AI month at CxXchange #SuccessHour! ✅ Come get practical, strategic, doable ways to use AI to create efficiencies, processes, and insights that have actually impacted CS programs. Come learn from others and exchange ideas. That’s what we’re all about! 📆 Dec 10, 4:30 PM PT / 7:30 PM ET: 𝐀𝐧 𝐄𝐚𝐬𝐲 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐭𝐨 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐞 𝐀𝐈 𝐢𝐧𝐭𝐨 𝐘𝐨𝐮𝐫 𝐂𝐒 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 Co-led by Mikayla LaRosa and Jan Young, learn how to strategically evaluate and implement AI in your CS program. Mikayla KNOWS what she's talking about - she has been implementing AI methodically in innovative ways over at Airtable and serves as their Sr. AI Programs Lead, Scaled CS. 𝐍𝐞𝐱𝐭 𝐔𝐩: 📆 Dec 17, 4:30 PM PT / 7:30 PM ET: 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞 𝐖𝐚𝐲𝐬 𝐭𝐨 𝐔𝐬𝐞 𝐂𝐡𝐚𝐭𝐆𝐏𝐓 𝐭𝐨 𝐄𝐦𝐩𝐨𝐰𝐞𝐫 𝐘𝐨𝐮𝐫 𝐂𝐒 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 Co-led by David Brady and JanYoungCX see how a 2-hour ChatGPT project transformed a team’s ability to deliver value and drive revenue. 🤯 Your mind will be BLOWN & you'll have some immediate takeaways that you can use! 𝐃𝐨𝐧'𝐭 𝐦𝐢𝐬𝐬 𝐨𝐮𝐭! 📚 CxXchange #BookClub 📆 Dec 9, 4:30 PM PT / 7:30 PM ET: We'll discuss Adam Grant’s 𝐓𝐞𝐝 𝐓𝐚𝐥𝐤, 𝐓𝐡𝐞 𝐒𝐮𝐫𝐩𝐫𝐢𝐬𝐢𝐧𝐠 𝐇𝐚𝐛𝐢𝐭𝐬 𝐨𝐟 𝐎𝐫𝐢𝐠𝐢𝐧𝐚𝐥 𝐓𝐡𝐢𝐧𝐤𝐞𝐫𝐬. 𝑫𝒊𝒅 𝒚𝒐𝒖 𝒎𝒊𝒔𝒔 𝒐𝒖𝒕? 📆 Dec 3, 𝐒𝐜𝐫𝐚𝐩𝐩𝐲 𝐖𝐚𝐲𝐬 𝐭𝐨 𝐔𝐬𝐞 𝐀𝐈 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐂𝐒 Co-led by Shawn Stiffler and Jan Young, shareed how to make an impact using free tools like YouTube, ChatGPT API, and Salesforce automation. ➿ Stay in the loop! 🔔 Follow me, JanYoungCX, StepUpXchange, & CxXchange #customersuccess #leadershipdevelopment #ai

𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐰𝐢𝐭𝐡 𝐖𝐞𝐥𝐥-𝐈𝐧𝐟𝐨𝐫𝐦𝐞𝐝 𝐏𝐫𝐨𝐦𝐩𝐭𝐬 🌟 In less than five days, ChatGPT amassed an incredible one million users. Gen AI adoption has skyrocketed, and crafting top-notch prompts is the secret to unleashing LLMs' full growth-driving potential. In a recent LinkedIn Live Session, GrowthSutra founder and CEO, Vishwendra Verma, shared invaluable insights on "How to Craft High-Quality Prompts for Exceptional Results in Generative AI?" #InformedPrompts #GenerativeAI #AIAdoption Watch the insightful session video byte. If you'd like to get real examples of how informed prompts propelled a SaaS company to develop a comprehensive #SalesStrategy, or learn more prompting approaches, watch the full replay of the session  "202X Vision: AI-powered Business Outcomes with Informed Prompts.” In this session our seasoned industry speakers Dennis Roman and Dean Nolley also shared important takeaways on: ✅ Proven techniques to vet and identify ideal enterprise accounts using AI, flipping the classic sales funnel on its head. #SalesEnablement ✅ Productivity-boosting strategies to supercharge your team using affordable AI tools like KnowledgeNet, SalesReach, and Pitch59. #ProductivityHacks #LeadGeneration But that's not all! We're gearing up for our next session focused on "2023 Vision: AI-Fueled Sales Intelligence or Intelligent Sales?" - a must-attend for SMB founders and #SalesLeaders. Register now to stay ahead of the curve. #CustomerExperience #AITools Click the link to watch the game-changing session byte, access the full replay, and register for the upcoming event: https://lnkd.in/gZ7UG5uK. Elevate your business with the power of well-informed prompts and AI-driven sales intelligence. The future belongs to the #InnovativeLeaders - be one of them! 🚀 #LLM #ChatGPT #SalesIntelligence #GrowthHacking #BusinessGrowth

❗An AI always hallucinates! ❗An AI is a f***ing bad computer, but a nearly perfect human! ❗An AI in business always needs a double-check with a human! 🎃 What do you think? It's Halloween, soon, so... Trick or treat? True or false? 🫣 Well... Talking in general - an AI indeed always hallucinates! If you ask ChatGPT, you always get the "most likely answer" to your question. Which does not always mean that this answer is fully correct... I think we all stumbled over some ChatGPT answers here and there that weren't as precise and correct as we liked to. Which usually is OK for private usage. But would I be happy as - let's say - an Insurance Company if my AI Agent would always give 95%-correct answers? 🚫 Think one step further and you want to build an AI-guided process with 5 steps. If every step would deliver a 5% failure quote, I could close my business faster that I spell "A-U-T-O-N-O-M-O-U-S-A-G-E-N-T". 💡 So what's the secret here? For Salesforce and #Agentforce the secret is called "ATLAS reasoning engine". It comes out-of-the-box with Agentforce, so every single Agent that you activate, edit or build from scratch within Agentforce has this reasoning deeply integrated automatically! You got curious and want to know more? ℹ️ Here's a short introduction of an interview with Clara Shih on #Agentforce: https://lnkd.in/ee3DC4W6 ℹ️ Here's the long version of the interview: https://bit.ly/4eEMgoI ℹ️ And here's one of several external blogposts about ATLAS if you want to dive deeper: https://lnkd.in/eXXQ6CGC 😎 So, if I were an Agent, I would choose an Aston Martin and my Martini shaken - not stirred! 🤖 If I were an Autonomous Agent, I would choose an Atlas Reasoning Engine and my Agent Builder with clicks - not code! What would you you choose? Your #BankerInTech

Unleash the Power of AI for Your Business 🚀 As an AI and automation consulting firm, we at CloudAutom8.AI are always fascinated by the origins and meanings behind names. Did you know the vibrant City of Portland, Oregon, owes its name to a coin toss? Yes, you heard it right! Back in 1845, its founders, Francis Pettygrove and Asa Lovejoy, decided its fate over a best two-out-of-three toss. Pettygrove, hailing from Portland, Maine, ultimately won, and hence, the city was named after his hometown instead of Boston, Massachusetts. This whimsical origin story reflects the spirit of chance and innovation, qualities that are deeply embedded in the culture of Portland today. Speaking of innovation, we believe that successful business automation must be deeply rooted in your unique processes and goals. That's why we leverage cutting-edge technologies like ChatGPT, Make.com, and Bubble.io to craft tailored AI solutions that streamline your operations and drive revenue growth. Our team of experts will work closely with you to: 🧰 Analyze your existing workflows and identify areas ripe for automation ⚡ Harness the power of Large Language Models (LLMs) and No-Code tools to build custom AI applications 📈 Optimize processes for maximum efficiency, scalability, and cost savings 💰 Generate new revenue streams through AI-powered products and services Don't let manual tasks and inefficiencies hold your business back. Embrace the future of AI-driven automation with CloudAutom8.AI. Drop a comment below or visit our website at www.cloudautom8.ai to learn more about how we can propel your business to new heights! #AI #Automation #NoCode #BusinessGrowth

Wow! Take Your Google Sheets to the Next Level with AI Innovation for Ultimate Productivity! Do you have a feeling that you perform the same routine operations in the Google Sheets too often? Do you your data analysis and content creation services are slow and would like to rev them up? So, meet ChatGPT and Zapier – this powerful combination will make the work truly effortless! What's the magic? Zapier: This automation platform, as you can see in the flowchart, connects your Google Sheets with the more advanced AI functionality of ChatGPT. Triggers: For every single new entry that appears on your spreadsheet, Zapier then sends it to ChatGPT for data processing to be done. Your Command: What you decide is – how to use this data in ChatGPT: respond to customers in person, write user-friendly descriptions for the products, translate the information, or maybe there are some other ways and options? Instant Results: The second part shows how ChatGPT performs its generation and produces the traditional text back to the embarked spreadsheet in a rather efficient way. Why should you care? Think of being able to type in question/answer format and have it generate responses that can be unique to hundreds of customer reviews. Or in a few keywords, generate appealing descriptions for every single product you sell on your virtual marketplace. This automation is not absolutely about reducing workload; it is much more about discovering one other degree of aesthetic and functionality within your spreadsheets. Ready to Dive In? To help you out, let me provide a step-by-step guide on how you can harness this switch and automate your life. Check it out here: [https://lnkd.in/gtjzU9g6]. Let’s change the way we interact with data, let’s start completing the revolution! This automation is very informative; I want to hear what you think and if you have any experience with them. #ChatGPT #GoogleSheets #Zapier #Automation #AI #Productivity #DataDriven #SmallBusinessSolutions #MarketingAutomation #LeadGenerationExpert #SalesOptimization #InfusionsoftSpecialist #BusinessRevenueGrowth #MarketingStrategy #ClientConversion #TechForBusiness #SalesTeamEfficiency

Wow! Take Your Google Sheets to the Next Level with AI Innovation for Ultimate Productivity! Do you have a feeling that you perform the same routine operations in the Google Sheets too often? Do you your data analysis and content creation services are slow and would like to rev them up? So, meet ChatGPT and Zapier – this powerful combination will make the work truly effortless! What's the magic? Zapier: This automation platform, as you can see in the flowchart, connects your Google Sheets with the more advanced AI functionality of ChatGPT. Triggers: For every single new entry that appears on your spreadsheet, Zapier then sends it to ChatGPT for data processing to be done. Your Command: What you decide is – how to use this data in ChatGPT: respond to customers in person, write user-friendly descriptions for the products, translate the information, or maybe there are some other ways and options? Instant Results: The second part shows how ChatGPT performs its generation and produces the traditional text back to the embarked spreadsheet in a rather efficient way. Why should you care? Think of being able to type in question/answer format and have it generate responses that can be unique to hundreds of customer reviews. Or in a few keywords, generate appealing descriptions for every single product you sell on your virtual marketplace. This automation is not absolutely about reducing workload; it is much more about discovering one other degree of aesthetic and functionality within your spreadsheets. Ready to Dive In? To help you out, let me provide a step-by-step guide on how you can harness this switch and automate your life. Check it out here: [https://lnkd.in/gtSSEPa2]. Let’s change the way we interact with data, let’s start completing the revolution! This automation is very informative; I want to hear what you think and if you have any experience with them. #ChatGPT #GoogleSheets #Zapier #Automation #AI #Productivity #DataDriven #SmallBusinessSolutions #MarketingAutomation #LeadGenerationExpert #SalesOptimization #InfusionsoftSpecialist #BusinessRevenueGrowth #MarketingStrategy #ClientConversion #TechForBusiness #SalesTeamEfficiency

Want to draft a Go To Market Strategy in 30 minutes? 👉 Join my next FREE Webinar (Lighting Session) on Maven: https://lnkd.in/d9w2zZqW I’ll do it live with my battle-tested prompts and Notion AI template. Here’s what to expect from the session: ✅ Draft your GTM Strategy in 30 minutes + 15’ Q&A I’ll live execute my Notion AI / ChatGPT prompts step-by-step in 30 minutes. Then 15 minutes of Q&A. ✅ Step-by-step AI GTM system to market technology + software 1. Discover [Research + Positioning] 2. Define [Messaging] 3. Distribute [Go-to-market] ✅ 47 battle-tested prompts for Notion AI or ChatGPT Tested, iterated, and applied in my real-world clients, projects, and AI course I taught at Maven for 16 months (and growing). ✅ AI Prompts based on JTBD and The Chasm frameworks Rooted in my 16-year expertise in B2B SW. Improved from founders and marketing leaders of my AI course at Maven ✅ Avoid the blank page syndrome Start with tens of ideas (some better than others, of course!) for your product’s #GTMstrategy. 👉 Signup for free: https://lnkd.in/d9w2zZqW #GTM #productmarketing #productlaunch #strategy #gotomarketstrategy

In an era where time is a scarce resource, on point positioning and go-to-market strategy webinars are priceless. ⏰ I’ve used Predictable Innovation Strategy frameworks myself too in my current role at Collective Minds Radiology and has been a game changer. 🏋️ And since it’s free, I guess it’s also priceless 🙃 #gotomarket #strategy #b2b #saas #software

As an 𝐀𝐈-𝐟𝐢𝐫𝐬𝐭 𝐬𝐭𝐚𝐫𝐭𝐮𝐩, we attend many AI events and talk to other AI founders. Here are my learnings from the past 18 months since the time ChatGPT became a rage: 1) 𝐀𝐈 𝐚𝐬 𝐚 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫: People started using ChatGPT and found that it added a lot of value to their daily lives. They can write emails, articles, etc. Thus, they stick to it 2) 𝐀𝐈 𝐟𝐨𝐫 𝐩𝐫𝐨𝐬𝐮𝐦𝐞𝐫: Currently, we are at this stage. Businesses, especially the small ones (or small teams in large businesses) realize that there could be time and task efficiency in using AI - Companies like midjourney, invideo; Presentations.AI are solving very focused tasks for prosumers and they are super successful 3) 𝐀𝐈 𝐟𝐨𝐫 𝐬𝐦𝐚𝐥𝐥/𝐦𝐢𝐝 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬: Next in this line will be AI specifically for small businesses. To my understanding, there is a big opportunity here. Small businesses usually have very small tech teams and managing CRMS, ticketing software, telephony, website, warehousing, and then creating reports on these is a huge task. Think here about a GPT for small businesses where it can create all your IT infra by just text prompts and you are spared of huge implementation costs. This will be big and there is a huge opportunity here. It might disrupt the incumbents (Think Salesforce, Zendesk, etc) 4) 𝐀𝐈 𝐟𝐨𝐫 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬: Probably, the biggest and the slowest opportunity. Big enterprises are huge when it comes to IT systems not talking to each other and teams working in silos. There is enough intelligence in each system but it can't cross-breed - The impact is bad CX, lost business opportunities, and lack of coordination. With enterprises having huge budgets for AI, this is going to change; they will start getting actionable rather than just reports. What kind of actionable you may ask - Think of you putting in data and the AI can marry that available public data to predict your next market expansion. Or AI predicting your customer churn or your cost of customer service/customer and how to reduce it or change the pricing for that customer to improve margins. All this will be available as a clear action to be performed. So, AI is here to say and change our lives. We are super excited about this new wave and are building towards the goal of AI-driven intelligence for businesses. Tushar Jain ⚡Thiyagarajan Maruthavanan (Rajan)