CS is lagging behind other teams in implementing AI. We're not getting the advantages of: 📌 Early signals of Churn 📌 Expansion Opportunities 📌 Insights from Trends & Analysis 📌 Productivity to decrease Team Burnout 📌 Automations so we can replace Admin work with Building Relationships But it can seem a little overwhelming to get started! That's why we have #AI month at CxXchange #SuccessHour! ✅ Come get practical, strategic, doable ways to use AI to create efficiencies, processes, and insights that have actually impacted CS programs. Come learn from others and exchange ideas. That’s what we’re all about! 📆 Dec 10, 4:30 PM PT / 7:30 PM ET: 𝐀𝐧 𝐄𝐚𝐬𝐲 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐭𝐨 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐞 𝐀𝐈 𝐢𝐧𝐭𝐨 𝐘𝐨𝐮𝐫 𝐂𝐒 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 Co-led by Mikayla LaRosa and Jan Young, learn how to strategically evaluate and implement AI in your CS program. Mikayla KNOWS what she's talking about - she has been implementing AI methodically in innovative ways over at Airtable and serves as their Sr. AI Programs Lead, Scaled CS. 𝐍𝐞𝐱𝐭 𝐔𝐩: 📆 Dec 17, 4:30 PM PT / 7:30 PM ET: 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞 𝐖𝐚𝐲𝐬 𝐭𝐨 𝐔𝐬𝐞 𝐂𝐡𝐚𝐭𝐆𝐏𝐓 𝐭𝐨 𝐄𝐦𝐩𝐨𝐰𝐞𝐫 𝐘𝐨𝐮𝐫 𝐂𝐒 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 Co-led by David Brady and JanYoungCX see how a 2-hour ChatGPT project transformed a team’s ability to deliver value and drive revenue. 🤯 Your mind will be BLOWN & you'll have some immediate takeaways that you can use! 𝐃𝐨𝐧'𝐭 𝐦𝐢𝐬𝐬 𝐨𝐮𝐭! 📚 CxXchange #BookClub 📆 Dec 9, 4:30 PM PT / 7:30 PM ET: We'll discuss Adam Grant’s 𝐓𝐞𝐝 𝐓𝐚𝐥𝐤, 𝐓𝐡𝐞 𝐒𝐮𝐫𝐩𝐫𝐢𝐬𝐢𝐧𝐠 𝐇𝐚𝐛𝐢𝐭𝐬 𝐨𝐟 𝐎𝐫𝐢𝐠𝐢𝐧𝐚𝐥 𝐓𝐡𝐢𝐧𝐤𝐞𝐫𝐬. 𝑫𝒊𝒅 𝒚𝒐𝒖 𝒎𝒊𝒔𝒔 𝒐𝒖𝒕? 📆 Dec 3, 𝐒𝐜𝐫𝐚𝐩𝐩𝐲 𝐖𝐚𝐲𝐬 𝐭𝐨 𝐔𝐬𝐞 𝐀𝐈 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐂𝐒 Co-led by Shawn Stiffler and Jan Young, shareed how to make an impact using free tools like YouTube, ChatGPT API, and Salesforce automation. ➿ Stay in the loop! 🔔 Follow me, JanYoungCX, StepUpXchange, & CxXchange #customersuccess #leadershipdevelopment #ai
Looking forward to the convo Jan Young, MBA, CSPO, CSM!
Nice, Jan Young, MBA, CSPO, CSM ! Looking forward to tomorrow's session first and then David Brady's next. David is great at those prompts!
Looking forward to tomorrow's session on how AI can help scale CS teams.
💡 This is such an important conversation! Embracing AI in CS is no longer optional—it's the key to unlocking deeper insights and driving more meaningful customer outcomes. Excited to see these practical frameworks in action! 🚀
Jan Young, MBA, CSPO, CSM it was a great time with tons of great questions! I’m looking forward to tomorrow’s session with Mikayla LaRosa!
Totally agree!
Breaking #AI down to find EASY ways to get BIG IMPACT!
It's time to start adopting #AI to get the power of it. There's no reason to avoid it. It is within all of our grasp to use it! lu.ma/cxxchange.com
Crazy that only 40% of CS teams have adopted #AI. Do they know how EASY it is to get started? If you're part of the 60%, you should JOIN US! lu.ma/cxxchange
Putting the C-S in C-Suite! | 2X Top 25 CS Influencer | Top 100 Female B2B SaaS Pipeline Pioneers | 3X Top 50 & 100 CS Influencer | Top 50 Women Leaders in CS | Customer-Led Growth Advisor | Investor
1wCredit for this graphic goes to TSIA who did a report on AI & CS. Let's change this number together!