Celonis’ Post

If you ever wondered what the impact of CX transformation in your company can be, please check the link below. #ttecdigital #cxtransformation

Transforming Customer Experience with BPM In today’s competitive landscape, businesses thrive on delivering exceptional Customer Experiences (CX). But how do you consistently meet—and exceed—customer expectations? The answer lies in Business Process Management (BPM). Here’s how BPM elevates CX: 1. Streamlined Processes: BPM eliminates bottlenecks and automates repetitive tasks, ensuring smoother and faster customer interactions. 2. Personalized Experiences: By integrating data and workflows, BPM enables hyper-personalized customer journeys tailored to individual needs. 3. Consistency at Scale: BPM ensures standardized service delivery, whether for one customer or a million, fostering trust and satisfaction. 4. Proactive Issue Resolution: Advanced BPM tools use real-time monitoring to identify and resolve issues before customers even notice. 5. Empowered Employees: With clear workflows and less manual effort, teams focus on delivering value and building stronger relationships. The result? Happier customers, loyal brand advocates, and measurable business growth. BPM is not just a tool; it’s a strategic enabler of customer-centric transformation.

Going to the session "How CX and EX Integration can Boost Your Business Outcomes?" Then check out this article by Mila D'Antonio on No Jitter. https://lnkd.in/deT9Sk5p

Thrilled to share my latest whitepaper on CX Modernisation and Legacy Software Transformation—a topic I’ve come to know all too well over my career. Modernising software that’s been running for years can feel like a daunting challenge. I’ve seen firsthand how legacy systems, despite their reliability, can limit an application’s potential to embrace new technologies and meet the evolving expectations of today’s users. Simply put, it’s no longer enough to rely on what worked before. Legacy modernisation demands a more holistic approach, one that balances the need for stability with the push for innovation. Users today expect a more personalized, modern experience, and addressing those expectations means rethinking the very foundations of legacy software. This whitepaper lays out strategies for achieving that transformation—from clearing the technical debt that holds applications back to enhancing the customer journey in ways that resonate in our digital world. Curious about how modernising legacy systems can unlock new value streams and boost customer loyalty? Download the whitepaper and let’s talk about the challenges you’re facing in your modernisation journey. 🔗 Ready to boost revenue and customer loyalty? Download now: https://lnkd.in/ddpehtKr #CXModernisation #LegacyModernisation #CustomerExperience #ProductStrategy #DigitalTransformation #AI #ValueStreams #Whitepaper #Innovation

Zscaler's Kavitha Mariappan on Humanising Digital Change Zscaler EVP of Customer Experience Kavitha Mariappan explains the importance of keeping in the human element in the race for digital transformation https://lnkd.in/eF7YByNj

Starting is often the hardest part of a CX transformation. But there are other roadblocks to overcome. Some good insights on what we commonly see and how to overcome. https://lnkd.in/e3UKDA_q

Embracing Customer-Centricity: Our Commitment to Efficiency and Excellence In today’s fast-paced digital landscape, businesses face an ever-growing demand for agility and responsiveness. At Level Technologies, we believe that a customer-centric approach is not just a strategy—it’s a philosophy that drives everything we do. ❤️ The Heart of Our Mission: Understanding You Customer centricity means putting our clients at the forefront of our decisions. We strive to deeply understand your unique challenges, aspirations, and pain points. This empathy allows us to tailor solutions that not only meet your needs but exceed your expectations. By prioritizing your perspective, we create meaningful partnerships that cultivate growth and innovation. 🐝 Efficiency: More Than Just a Buzzword In our pursuit of customer-centricity, we are obsessed with building efficiencies that empower your business. But what does efficiency mean for us? It’s about streamlining processes, optimizing resources, and harnessing technology to minimize waste and maximize value. Our team works tirelessly to identify bottlenecks and implement solutions that drive performance and enhance your operational capabilities. 🔨 The Impact of Our Approach When we align our strategies with your goals, the results speak for themselves. Our clients have experienced: ✳ Reduced Operational Costs: By identifying inefficiencies and streamlining processes, we help you save time and resources. ✳ Enhanced Customer Experience: With a focus on your end-users, we craft solutions that elevate satisfaction and loyalty. ✳ Increased Agility: Our insights enable you to adapt quickly to market changes, keeping you ahead of the competition. 🤝 A Partnership for Success At Level Technologies, we see ourselves as an extension of your team. We are not just experts in technology; we are passionate about your success. We collaborate closely with you to understand your business landscape, ensuring that our solutions are not only effective but also sustainable. 🔭 Looking Ahead: Innovating Together As we look to the future, our commitment to customer centricity and efficiency will only grow stronger. We are dedicated to leveraging emerging technologies, data-driven insights, and best practices to continue delivering exceptional value to our clients. In an era where the customer experience reigns supreme, let us be your trusted partner in navigating the complexities of the digital age. Together, we can build a more efficient, innovative, and customer-focused future. Ready to embark on this journey? Let’s connect and explore how we can transform your business together!

Mastering Customer Experience: Top 10 Must-Haves for Success 1. Customer Journey Mapping: Mastery in mapping the customer journey to identify key touchpoints and pain points, optimizing the overall experience. 2. Research Mastery: Expertise in building effective surveys and collecting valuable feedback to deeply understand customer needs and expectations. 3. Insight Generation: Ability to transform data into impactful, storytelling-driven insights to inform strategic CX decisions. 4. Performance Measurement: Understanding leading and lagging metrics, and the underlying causes for performance, to drive continuous improvement. 5. Business Capability Mapping: Navigating complex internal dynamics to deliver customer value effectively. 6. Process Quality: identifying and eliminating bottlenecks, redundancies and pain points to continuously improve process quality. 7. Digital transformation: Leveraging technology to streamline operations, personalize interactions, and improve service delivery. 8. Change Management: Proficiency in managing and leading organizational change to implement new CX initiatives smoothly. 9. Cross-Functional Collaboration: Bringing together diverse teams to work collaboratively rather than competitively. 10. Financial Acumen: Ensuring CX initiatives contribute to the company’s bottom line and strategic objectives. Cultivating these multifaceted skills is essential for CX professionals aiming to deliver exceptional customer experience.

Legacy approaches are fading as industries realize quick fixes aren't enough. New disruptors, viral trends, and Web 3.0 technologies are shaking up CX norms, signaling that long-term strategy is key. In this evolving landscape, mastering customer experience management is a continuous journey, not a one-off play. Success now hinges on delivering the best value with minimal friction and high-quality outcomes!

Yes, Digital Transfromation Initiatives are a good thing. But they're far better and more impactful if they're part of a true CX Transformation. It's one of those "Yes, and..." things. As technology advances and customer expectations increase, you need to transform your digital capabilities, processes, toolsets, and operations. But by themselves, those enhancements are simply not enough. In today’s hyper-competitive, consumer-centric world, you need a comprehensive Customer Experience strategy to take your digital transformation – and your business – to the next level. The numbers don't lie. Read our complete point of view today on how Customer Experience Transformation is the key to lasting business success.