Peter Chalem’s Post

Elevate customer experience with strategic IT services! From seamless digital solutions to personalized interactions, IT plays a pivotal role. Let's explore how leveraging technology can transform CX in today's dynamic landscape. 💻✨ #ITServices #CustomerExperience #DigitalTransformation #Innovation

To drive investments in CX tools, technologies, automation, and strategies, customer experience leaders must demonstrate, with ample evidence, how CX solutions can contribute directly to a company’s worth, generate long-term value, and enhance organizational revenue and bottom-line metrics. Here are six powerful ways to demonstrate the long-term value of a CX solution: Learn More: https://zurl.co/uR6P #rSTARTechnologies #ITServices #ITServiceConsulting #SystemIntegrator #DigitalTransformation #BusinessSolutions #Manufacturing #CX #LongTermValue

CX Book Gems 7️⃣: Experience Rules! by Michael Hinshaw and Diane Magers 📘 Book Summary Experience Rules! introduces the ‘Experience Operating System (XOS),’ a comprehensive framework built to integrate experience-led success into every organizational facet. The XOS is presented as an innovative solution for companies seeking to pivot from traditional business models to one centered around the delivery of value through resonant interactions that keep human needs at the forefront. The book explains why transforming into an experience-led entity is not just important but imperative for scaling and succeeding in today's complex business landscape. With a human-centric focus, the eight interdependent keys of XOS, and an emphasis on organizational adaptability, Hinshaw and Magers offer a strategic approach to systematically managing customer experiences that align with business goals and build stronger customer relationships. 💎 3 CX Gems 1. Embrace a human-centric approach: Make the human element the heart of your business, ensuring every interaction is designed with the genuine desires and needs of people in mind. 2. Implement the 8 keys of XOS: Utilize the eight strategic keys that comprise the XOS to create and manage customer experiences that are systematic, consistent, and scalable. 3. Foster organizational adaptability: Develop your organization's ability to adapt and scale by leveraging XOS, ensuring consistent value creation for both the organization and its customers. Book summary: https://lnkd.in/ezqb7rNF #cx #customerexperience #cxgems #cxw #mcorpcx Graham Clark CCXP McorpCX

The CX innovation storm has already begun—are you in or out in your customer experience strategy? 🌟 Imagine a world where you have the answers to every customer inquiry, where each question is addressed quickly and accurately. → Picture routine tasks melting away, leaving your support teams at ease and your consumers delighted, leading to another glowing online review for your brand. → See operational productivity soar, enabling you to do more and better with the same resources while elevating service capability and quality to new heights. This is the transformation you can achieve through CX automation. Yet, amid this digital shift, crucial questions 🤔may remain: → What is the best approach? → How to build gameplay that is right for my business? → Which technology should be used first, and what to do next? → How should the strategy be implemented effectively? → How to make the best use of CX automation? → Will technology empower or replace human agents? Unpack these challenges and find your solutions 🏆 in the Ultimate Guide to CX Automation. 👉 Read more: https://hubs.ly/Q02PvVNT0 #CX #CXAutomation #DigitalCX #CustomerExperience

📢 We tackled the key steps to a Customer-Centric Operating Model (CCOM) in our recent article, but the journey doesn't end there. In part two, we're exploring the challenges of measuring CCOM success and how to avoid common pitfalls in implementation. Read part two to learn more! https://lnkd.in/dUG8n29S #CustomerCentricity #cx #CustomerExperience #FortePartners

How CIOs are improving the customer experience As CX has become more ingrained in business initiatives and viewed less as an afterthought, business leaders have devoted more attention to understanding how end users interact with tech. #cios #customerexperience

How CIOs are improving the customer experience As CX has become more ingrained in business initiatives and viewed less as an afterthought, business leaders have devoted more attention to understanding how end users interact with tech. #cios #customerexperience

To drive investments in CX tools, technologies, automation, and strategies, customer experience leaders must demonstrate, with ample evidence, how CX solutions can contribute directly to a company’s worth, generate long-term value, and enhance organizational revenue and bottom-line metrics. Here are six powerful ways to demonstrate the long-term value of a CX solution: Learn More: https://zurl.co/uR6P #rSTARTechnologies #ITServices #ITServiceConsulting #SystemIntegrator #DigitalTransformation #BusinessSolutions

At InMoment, we recognize the ever-evolving landscape of customer experience (CX) - a dynamic target shaped by rapid technological advancements and shifting market dynamics. Adapting your CX programme to meet these changing demands is crucial, driven by internal transformations, technological breakthroughs, and market trends. Our latest paper below, informed by extensive research and collaboration with industry leaders and our own clients, sheds light on key trends and challenges faced by organisations today. Gain practical insights to navigate complexities and transform challenges into growth opportunities 🚀 (https://lnkd.in/e64j6MWE)

In the latest "No Excuses: CX Leadership Chronicles" blog from Simon Leyland, he will guide you through the evolving landscape of customer experience (CX), addressing the common challenges contact centres face when moving away from legacy infrastructure. We’ll also introduce you to our CX Maturity Journey, a proven roadmap designed to help organisations transition from outdated, reactive systems to intelligent, AI-powered platforms capable of delivering proactive, personalised customer service. 🚀 Where is your contact centre today? Our CX Maturity Journey can show you the path to next-level customer experiences! Here’s how we break it down: 🔹 Stage 1: Laying the Foundation Streamline operations by integrating systems and reducing complexity. Set the stage for growth. 🔹 Stage 2: Building for Growth Automate key processes, leverage real-time reporting, and start scaling your contact centre. 🔹 Stage 3: Intelligent Automation Automate up to 80% of routine tasks and equip your agents with AI-driven insights for smarter decisions. 🔹 Stage 4: The Future of CX Fully automate and deliver personalised customer interactions at scale — future-proof your contact centre! Read Simon's blog in full and discover more💡 https://lnkd.in/ecF_kVb7 #CustomerExperience #CXLeadership #LeadershipChronicles #CXStrategy #NoExcusesCX #FutureOfCX