Marquis McCoy

https://lnkd.in/gxTMidVt. People are posting how proud they are that Centene moved up in the Fortune 500, but that only means there revenues are high relative to that of other companies. Acquisitions alone can do that. What I'm proud of is that it's a "Great Place to Work." 83% of employees say so versus a typical company's 57%. That means employees are engaged and the environment is high-trust. "High-trust cultures are shown in Great Place To Work research to outperform their competitors in recruitment and retention, productivity and innovation, and financial performance." - GPTW "Three of the dimensions are connected to the actions of leaders and building trust: credibility, respect, and fairness. The other two dimensions measure the workplace experience of employees in relation to their colleagues and the wider organization: pride and a sense of belonging."-GPTW

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"Ascension’s NPS now rivals top consumer brands like Disney and Delta Air Lines, reflecting our commitment to exceptional service." How do we do it? 🤔 👉 We are reimagining our consumer experience by embracing a comprehensive, proactive and innovative approach. 👉 By breaking free from traditional models of patient experience and adopting a modernized approach aligned with evolving expectations, we aim to transform our experience — powered by our exceptional people. 👉 Every interaction, across all touchpoints — human, physical and digital — is guided by a deep understanding of consumer behaviors, attitudes and needs. Take a look at our newly released Ascension Ministry in Action report to learn more about how we are reimaging the Consumer and Patient Experience, and our other innovative strategies. It's an exciting journey! 🚀 Ascension #patientexperience #consumerexperience #datadrivenexperiences #personalization

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🌟 Expanding Long-Term Services: A Vital Step for Proactive Care 🌟 As the Vice President of Information Technology for a nonprofit continuing care retirement community, #GivensCommunities ; I’m passionate about leveraging technology to drive meaningful change in how we care for older adults. This recent article from McKnight's reinforces a critical truth: ✴️ Expanding long-term services is no longer optional. it’s essential. ✴️    This study highlights the growing need for innovative approaches to meet the complex needs of older adults, especially in areas like enhanced home care, integrated health services, and proactive chronic disease management. Innovative approaches that empower individuals to age comfortably and independently in their homes and communities, free from pain and stress, for as long as possible. Technology plays a pivotal role in making these expansions feasible and effective, from telehealth solutions to predictive analytics that identify risks before they escalate. This article also points out the unfortunate challenges that face funding this technology. Medicare doesn't cover these services at all and programs like the CARE act offer very little funding to improve communication between health providers and family caregivers. At our communities, Residents, Team Members, and Leadership are committed to being part of this evolution, Finding funding to adopt these tools, and creating strategies that empower both residents and staff. By embracing proactive, tech-driven solutions, we can ensure that long-term services not only expand but also excel in delivering compassionate, personalized care. Collaboration is essential in the LPC industry to redefine what’s possible in senior living and healthcare. What steps are you taking to expand and enhance services in your organizations? I’d love to hear your thoughts! #LongTermCare #ProactiveHealth #HealthTechInnovation #leadingAGE #LeadingAgeCast https://lnkd.in/eRYM4BuC

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Health IT Leaders, let's unite! Leading can be isolating, but it doesn't have to be. Connect with a fellow leader, discuss challenges, offer support, and prioritize mental health. #Leadership #CIO #CISO Renee Fosberg Sarah Richardson #MentalHealthAwareness Bluebird Leaders

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Sanford Health is tackling rising health care costs head-on by paving the way for better health and savings by prioritizing quality initiatives and member outcomes. Their commitment has led to a 4.5 CMS star rating for #MedicareAdvantage plans and a 4-star HEDIS rating. Read our latest Affordability Report to learn more about how our members are delivering care for consumers ➡️ https://www.achp.report

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As policymakers consider changes to the Medicare Advantage (MA) program, it's essential to acknowledge the diversity of D-SNP and MA-PD plans. A one-size-fits-all approach may fail to address the unique needs of these plans and lead to unintended consequences for Medicare beneficiaries. Thoughtful and tailored policy decisions can help ensure that all beneficiaries receive the care and support they desire and deserve. Our new Association for Community Affiliated Plans (ACAP) report shares specific policy recommendations and options for consideration: https://bit.ly/4dHIpWj #MedicareAdvantage #DSNP 

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🌟 Sanford Health Empowers Leaders at All Levels 🌟 In our latest WhatWorks podcast, I had the honor of talking with Linda Kirchhevel from Sanford Health, a leading U.S.-based healthcare organization, about how she and her team have developed a mission-driven leadership framework that resonates with all 46,000 employees across their vast network. Linda shares how Sanford Health, in partnership with FranklinCovey, crafted the "Sanford Leader" model, emphasizing the integration of their core mission and values into everyday leadership practices. This initiative is not just about training courses; it's about creating meaningful connections and fostering a culture of collective growth and learning. At the center of all of this is Sanford’s belief that everybody is a leader. Key highlights include: - The impactful leadership development programs tailored for different leader levels, including a newly launched Senior Leader Academy. - The strategic focus on nurturing nursing leaders, recognizing their critical role in healthcare. - The use of cohort-based learning experiences to build strong, lasting relationships among leaders. Sanford Health's approach illustrates the power of aligning leadership development with organizational values to drive cultural transformation and operational excellence. The results speak for themselves: Employee Net Promoter Score increased by an incredible 13 percentage points. 🎧 Tune in to the podcast (in the comments) to explore how they're making leadership development a cornerstone of their success! How are you empowering leadership at all levels around your mission? #Leadership #LeadershipDevelopment #SystemicHR Josh Bersin Adam Merrill The Josh Bersin Company

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Dr Jaime Bland DNP, RN-BC leading a great session at the Iowa Healthcare Collaborative Annual Event on Clinical and Claims Data. Some key takeaways: - one person one record: critical for coordination of care - data sharing improves quality measurement and patient safety - an enterprise master person index is critical to matching the right records for the right individual and making that information available to clinicians and care providers

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Clinical data is flowing more freely to health plans, but vital financial data is not getting to providers. U.S. provider organizations need to understand how information asymmetry will impact them and what to do about it. Here is my latest. https://lnkd.in/gZ-jnTJB #informationasymmetry #interoperability #valuebasedcare #healthtechmagazine

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Customizing your change management approach is crucial for success. On our Knowledge Center, OCM expert Lily Farris highlights ways to tailor your strategy to engage stakeholders and ensure a smooth transition. Read the article here: https://gag.gl/fh1rdl You'll learn about our methodology 📋 and the critical ingredients for a successful change management strategy 🔀. #Change #ChangeManagement #OCM

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🌟 Empathy, Collaboration, and Bold Leadership: Transforming Teams for Success 🌟 I've been reading a bit about change management and leading change in my Indiana University Indianapolis Physician MBA courses this quarter. In reflection, leadership is more than guiding—it’s about creating environments where empathy, collaboration, and bold change spark transformation. When we lead with both head and heart, we unleash the full potential of our teams to innovate, adapt, and thrive. Inspired by Mimi Nicklin - Empathy Advocate, Chief Empathy Officer, bestselling author, and empathy advocate, we see how powerful empathetic leadership can be. There is compelling data that underscores the impact of fostering empathy and belonging in the workplace: ✨ 23% higher profits ✨ 17% greater effectiveness ✨ 48% deeper engagement But the true value of empathy goes beyond numbers—it’s about building belonging, where individuals feel seen, valued, and understood. Belonging drives energy, trust, and creativity, creating cultures where teams show up as their whole selves. Empathy, however, is just the beginning. Great leaders embrace collaboration as the engine of progress. By breaking silos, encouraging diverse voices, and fostering trust, collaboration sparks ideas that would never exist in isolation. To truly lead, we must also champion bold change—navigating resistance, inspiring alignment, and staying focused on shared goals. Change leadership requires agility, vision, and a relentless drive to improve. When we bring empathy, collaboration, and change leadership together, we create organizations that thrive, even in uncertainty. This synergy not only delivers results but fosters environments where people feel empowered to grow and contribute. Let’s lead boldly and listen deeply. Let’s create cultures where connection, innovation, and transformation are the norm. Because when people thrive, organizations soar. Thank you, Mimi Nicklin, for reminding us that empathy transforms workplaces into spaces of possibility. And thank you to my tireless Physician MBA teams who are working hard to improve and implement the leading change work. #KelleyPhysicianMBA #EmpathyInLeadership #CollaborationInAction #ChangeLeadership #InspiringTeams #Belonging #Innovation #ThriveTogether #LeadWithHeart #EmpathyEverywhere

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More on our Workday ERP partnership

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Today I want to talk about "Little Build, BIG Wins". So often we focus on the complex and sexy projects and implementations and overlook the small enhancements that when deployed, have the power to impact not only our end-users and patients, but as demonstrated in the example below, our entire Commonwealth of Virginia! Improving Immunization Record Accuracy for Newborns in Virginia 💉 At Sentara Health, we're always looking for ways to enhance healthcare processes and improve outcomes for the communities we serve. Recently, we identified a challenge that because, as standard practice, newborns are assigned generic names (e.g., "Girl Mom’s Name") in their health record, it creates an issue with matching vaccination data to the state’s immunization registry—especially for Hepatitis B vaccines. Here’s how we solved it: We introduced a new system that holds Hep B vaccine records for 30 days to ensure that the baby’s legal name is added to the chart before sending it to the Virginia Department of Health (VDH). A filter was put in place to block any vaccine records with incomplete names, and failed records are automatically retried once the legal name is updated. This change, implemented on May 14, 2024, has already had a significant impact—by September 30, 2024, over 4,600 vaccinations have been sent to VDH with the correct information, helping to streamline immunization tracking and reduce manual reconciliation. What this means for the community: ✅ VDH can now build accurate, comprehensive immunization records for each child. ✅ This solution reduces errors and manual effort, leading to more efficient vaccine tracking. ✅ Healthcare providers benefit from better data integrity, improving care for our youngest patients. We're proud to be part of the solution and are excited that VDH has shared this improvement with health systems across Virginia. Together, we’re helping create a stronger, more connected healthcare ecosystem for all. Thank you to Anissa Jones, Audra Wilkins and teams for taking on this "Sentara" issue, and finding a way to help our entire state improve health every day!! Sarah Richardson Dawn Whitney Rebecca Woods, MHA, SHIMSS, PM Centers for Disease Control and Prevention Virginia Department of Health Sentara Health Plans Joseph Evans, MD, FACP Amy Rosa Tim Skeen Bluebird Leaders This Week Health #HealthTech #Immunization #PublicHealth #Innovation #HealthcareSolutions #PatientCare #Virginia

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Revenue cycle is a critical part of the patient journey for the provider. It's not just about spend, but about the top-line health of the hospital and performance management.

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