Khalid Turk MBA, PMP, CHCIO, CDH-E

Khalid Turk MBA, PMP, CHCIO, CDH-E Khalid Turk MBA, PMP, CHCIO, CDH-E is an influencer

Chief Healthcare Information Officer | Digital Transformation Leader | Champion for AI in Healthcare |

San Francisco Bay Area
8K followers 500+ connections

About

As a dynamic Healthcare IT Executive with over two decades of experience, I excel in leading digital transformation, fostering innovation, and achieving operational excellence within complex healthcare systems. My strategic leadership and profound understanding of the healthcare landscape position me to navigate its unique challenges and opportunities effectively.

In my current role as the Chief Healthcare Information Officer for the County of Santa Clara Health System, I lead a talented team of 260+ professionals, overseeing IT services that support three hospitals and more than 20 ambulatory and specialty clinics, including behavioral and public health departments. My leadership has been pivotal in driving initiatives that leverage AI and automation to enhance clinical efficiency and streamline administrative processes, ultimately allowing healthcare providers to dedicate more time to patient care.

I am passionate about bridging technology and healthcare, aligning comprehensive technology roadmaps with organizational goals to reduce technical debt and foster sustainable growth. My track record includes leading large-scale IT infrastructure upgrades and digital health transformations that position healthcare institutions for long-term success.

In addition to my executive role, I am the Founder and CEO of ExecPresenceOnline, where I mentor and coach leaders to elevate their personal and digital presence. This endeavor stems from my belief that impactful leadership extends beyond titles—it's about empowering others to showcase their true capabilities and rise in their careers.

As a recognized thought leader and author of "The Age of Inclusion: Leading Multigenerational Teams for Success," I frequently speak at industry conferences and share insights on leadership, digital transformation, and the future of technology. My credentials include an MBA, a Chief Digital Officer certification from UC Berkeley Haas, and executive education from Harvard Kennedy School, which equips me with the expertise to lead healthcare organizations in their next digital innovation and growth phases.

Services

Articles by Khalid Turk

Contributions

Activity

Experience

  • County of Santa Clara Graphic

    Chief Healthcare Info Tech Officer

    County of Santa Clara

    - Present 4 years 7 months

    San Jose, California, United States

    • Managing IT operations across three hospitals and over 20 clinics serving 14,000+ customers and managing both Behavioral and Public Health departments.
    • Leading a team of 260 professionals with a budget exceeding $150 million.
    • Leading the implementation of the Epic EHR Disaster Recovery (DR) system in the Epic Cloud.
    • Spearheaded over 100 COVID-19-related initiatives, including the deployment of a telehealth program, establishment of testing and vaccination sites, and management…

    • Managing IT operations across three hospitals and over 20 clinics serving 14,000+ customers and managing both Behavioral and Public Health departments.
    • Leading a team of 260 professionals with a budget exceeding $150 million.
    • Leading the implementation of the Epic EHR Disaster Recovery (DR) system in the Epic Cloud.
    • Spearheaded over 100 COVID-19-related initiatives, including the deployment of a telehealth program, establishment of testing and vaccination sites, and management of numerous system upgrades to ensure continuity of care.
    • Pioneered the technology team's efforts to achieve HIMSS EMRAM Stage 7 for all three hospitals, a status earned by only 8% of U.S. hospitals, optimizing the use of Electronic Medical Records to enhance care.
    • Oversaw the successful implementation of the Netsmart MyAvatar EHR within the Behavioral Health Services Department.
    • Contributed to IT budget optimization by reducing headcount, renegotiating contracts, and reducing waste by improving various processes.

  • County of Santa Clara Health System

    County of Santa Clara Health System

    6 years 11 months

    • County of Santa Clara Health System Graphic

      Project Portfolio Director (Consultant)

      County of Santa Clara Health System

      - 2 years 6 months

      San Jose, California, United States

      • Directed the IT expansion effort into newly acquired hospitals, including O'Connor Hospital (300 beds) and St. Louise Regional Hospital (94 beds).
      • Led a revenue recovery project resulting in the recovery of over $60 million for the Behavioral Health Services Department.
      • Managed a portfolio of IT projects, ensuring alignment with organizational goals and strategic initiatives.
      • Fostered collaboration across departments to streamline processes and enhance service…

      • Directed the IT expansion effort into newly acquired hospitals, including O'Connor Hospital (300 beds) and St. Louise Regional Hospital (94 beds).
      • Led a revenue recovery project resulting in the recovery of over $60 million for the Behavioral Health Services Department.
      • Managed a portfolio of IT projects, ensuring alignment with organizational goals and strategic initiatives.
      • Fostered collaboration across departments to streamline processes and enhance service delivery.
      • Led multiple programs to upgrade county-wide infrastructure from traditional servers to Hyperconverged Infrastructure (HCI).
      • Directed the upgrade of over 30,000 county-wide desktops to Windows 10 and Office 2016.
      • Managed the county-wide Disaster Recovery (DR) program, providing failover capability for critical systems including Epic EMR.

    • County of Santa Clara Health System Graphic

      Program Director (Consultant)

      County of Santa Clara Health System

      - 2 years 4 months

      San Jose, California, United States

      * Led the multi-million-dollar program to open the 168-bed Sobrato Pavilion, implementing over a dozen new IS systems for patient care, including Biomedical Devices, Telemetry Systems, Real-Time Location System, Nurse Call System, Patient Safety and Security Systems, Patient Entertainment Systems (Epic MyChart Bedside), and more. Also oversaw the deployment of over 1200 computers, printers, and peripherals, and migrated Epic EMR infrastructure to the new building.
      * Established a new…

      * Led the multi-million-dollar program to open the 168-bed Sobrato Pavilion, implementing over a dozen new IS systems for patient care, including Biomedical Devices, Telemetry Systems, Real-Time Location System, Nurse Call System, Patient Safety and Security Systems, Patient Entertainment Systems (Epic MyChart Bedside), and more. Also oversaw the deployment of over 1200 computers, printers, and peripherals, and migrated Epic EMR infrastructure to the new building.
      * Established a new department within Information Services, consolidating Epic EMR Technical Support, change management, Field Services, Help Desk, and Innovative Projects under the Enterprise Systems and Services Group.
      * Devised policies and procedures to enhance efficiency and customer satisfaction across multiple disciplines, including Epic Environment Management, Change Management, User Provisioning, and Application Security.
      * Managed the requirements, procurement, deployment, and testing of Epic end-user devices.
      * Directed special projects such as Epic on mobile devices, Patient Photo ID Capture, E-Signature, and Barcode Medication Administration.

    • County of Santa Clara Health System Graphic

      Program Manager (Consultant)

      County of Santa Clara Health System

      - 2 years 2 months

      San Jose, California, United States

      * Led the Epic EHR implementation, including Beaker (Lab) and Willow Ambulatory (Pharmacy) modules.
      * Collaborated closely with the CIO and CMIO to devise an IT strategic roadmap aligned with the Epic rollout; supported CMIO with strategic initiatives like enabling mobile computing for clinicians.
      * Contributed to defining the roadmap for phase 2 implementation and strategies for post-Epic optimization.
      * Managed the implementation of the HCLL blood bank system and Instrument Manager…

      * Led the Epic EHR implementation, including Beaker (Lab) and Willow Ambulatory (Pharmacy) modules.
      * Collaborated closely with the CIO and CMIO to devise an IT strategic roadmap aligned with the Epic rollout; supported CMIO with strategic initiatives like enabling mobile computing for clinicians.
      * Contributed to defining the roadmap for phase 2 implementation and strategies for post-Epic optimization.
      * Managed the implementation of the HCLL blood bank system and Instrument Manager (Data Innovations) as part of the Beaker rollout.
      * Resolved integration and workflow issues between HealthLink (Epic) and ancillary systems such as Lab and Radiology.
      * Acted as a liaison between business units, technical teams, and application teams.

  • Washington Hospital Healthcare System Graphic

    Epic Implementation Consultant/Program Manager

    Washington Hospital Healthcare System

    - 2 years 1 month

    Fremont, California, United States

    * Led and managed a complex, multi-team Epic project through the full implementation life-cycle.
    * Developed comprehensive IT processes including Governance, IT Portfolio Management, Project Management, and Systems Implementation life cycles.
    * Aligned IS investments with healthcare system strategies by implementing a disciplined, agile project request, scoring, and governance process.
    * Held direct responsibility for Interfaces, Security, Reporting, Testing, Quality, and Data…

    * Led and managed a complex, multi-team Epic project through the full implementation life-cycle.
    * Developed comprehensive IT processes including Governance, IT Portfolio Management, Project Management, and Systems Implementation life cycles.
    * Aligned IS investments with healthcare system strategies by implementing a disciplined, agile project request, scoring, and governance process.
    * Held direct responsibility for Interfaces, Security, Reporting, Testing, Quality, and Data Conversion teams; also managed Access and Ambulatory teams on an interim basis.
    * Oversaw project planning, resource management, deliverable development, timelines, issue resolution, and risk management.

  • Kettering Health Graphic

    Program Manager (Consultant)

    Kettering Health

    - 10 months

    Dayton, Ohio, United States

    * Led the conversion of the newly acquired Fort Hamilton Hospital to KHN’s Epic Suite of Products.
    * Conducted comprehensive data, systems, and workflow analysis.
    * Identified migration challenges and proposed optimal solutions.
    * Produced integration design, scope, planning, and implementation documents.
    * Led the process of identifying integration end-points and designing interfaces for each.
    * Devised data archival plans and collaborated with vendors on data conversion.
    *…

    * Led the conversion of the newly acquired Fort Hamilton Hospital to KHN’s Epic Suite of Products.
    * Conducted comprehensive data, systems, and workflow analysis.
    * Identified migration challenges and proposed optimal solutions.
    * Produced integration design, scope, planning, and implementation documents.
    * Led the process of identifying integration end-points and designing interfaces for each.
    * Devised data archival plans and collaborated with vendors on data conversion.
    * Produced, managed, and executed detailed integration and migration project plans.

  • Kaiser Permanente Graphic

    Consultant Specialist

    Kaiser Permanente

    - 5 years 10 months

    Oakland, California, United States

    • Managed IT projects and developed solutions to improve healthcare delivery.
    • Led the design, development, testing, and implementation of interoperability solutions for Kaiser Permanente Northern California.
    • Led and successfully delivered interoperability projects with Pathology, Call Center, and Document Management systems.
    • Led activities relating to interoperability project planning, requirements analysis, design, development, testing, implementation, and maintenance of Epic…

    • Managed IT projects and developed solutions to improve healthcare delivery.
    • Led the design, development, testing, and implementation of interoperability solutions for Kaiser Permanente Northern California.
    • Led and successfully delivered interoperability projects with Pathology, Call Center, and Document Management systems.
    • Led activities relating to interoperability project planning, requirements analysis, design, development, testing, implementation, and maintenance of Epic interfaces.

  • Senior Software Engineer

    Centum Inc

    - 5 years 9 months

    Walnut Creek, California, United States

    • Developed and maintained software solutions for various clients, including healthcare organizations.
    • Designed and developed a web-based pharmacy prescription authorization and refill system for Kaiser Permanente.
    • Supported Kaiser’s pharmacy system, PIMS.

Education

  • University of California, Berkeley, Haas School of Business Graphic

    University of California, Berkeley, Haas School of Business

    Certificate of Excellence in Digital Strategy Digital Transformation

    -

    Activities and Societies: Delivered capstone project on the topic of "Elevating Patient and Provider Experience with Generative AI"

    For experienced decision-makers, the Berkeley Chief Digital Officer (CDO) Program offers a comprehensive curriculum that emphasizes digital innovation and strategy, its tools and techniques, and strategic views of how organizations can handle, manage, analyze, and interpret data while keeping in mind technology architectures and the business landscape. Participants will develop advanced digital acumen, craft future business strategies, drive necessary digital change even through crises, and…

    For experienced decision-makers, the Berkeley Chief Digital Officer (CDO) Program offers a comprehensive curriculum that emphasizes digital innovation and strategy, its tools and techniques, and strategic views of how organizations can handle, manage, analyze, and interpret data while keeping in mind technology architectures and the business landscape. Participants will develop advanced digital acumen, craft future business strategies, drive necessary digital change even through crises, and learn how to identify and prioritize monetization opportunities and improve customer experience across all touchpoints. The program’s immersive, eleven-month learning journey includes three core modules and two electives. The core modules are delivered primarily through The Forum — Berkeley's state-of-the-art virtual platform that simulates an interactive classroom environment allowing you to engage in real-time with your faculty and peer group.

  • Harvard Kennedy School Graphic

    Harvard Kennedy School

    Josefowitz Fellowship Senior Executives in State and Local Government

    Activities and Societies: Awarded a certificate of completion for the Senior Executives in State and Local Government Program, 2022, John F. Kennedy School of Government at Harvard University, Executive Education.

    Senior Executives in State and Local Government provides a balance of traditional and hands-on learning experiences to help seasoned public officials better address the concerns of their constituents and communities. This three-week executive program for senior executives in local government will enable you to:
    - Challenge assumptions about how to exercise leadership in the public sector.
    - Develop new conceptual frameworks for addressing policy issues.
    - Examine innovative…

    Senior Executives in State and Local Government provides a balance of traditional and hands-on learning experiences to help seasoned public officials better address the concerns of their constituents and communities. This three-week executive program for senior executives in local government will enable you to:
    - Challenge assumptions about how to exercise leadership in the public sector.
    - Develop new conceptual frameworks for addressing policy issues.
    - Examine innovative partnerships and new models of collaborative governance.
    - Explore the relationship between citizens and their government.
    - Understand the behavioral dimensions of decision-making.
    - Exchange ideas with experienced faculty and a diverse group of colleagues.

  • The College of Healthcare Information Management Executives

    Healthcare CIO Bootcamp Healthcare Technology and Leadership

    -

    The Healthcare CIO Boot Camp™ is an intensive three and one-half day education program taught by a faculty of healthcare CIO thought leaders. Combining presentations, small group discussions, case studies and interactive problem solving, participants learn the real-world skills necessary to become a successful healthcare CIO.

  • Harvard Medical School Graphic

    Harvard Medical School

    Certificate Leading Digital Transformation in Healthcare

    -

  • Stanford University Graphic

    Stanford University

    Certificate Organizational Leadership

    -

  • Cornell University Graphic

    Cornell University

    Executive Leadership Executive Leadership

    -

    This online executive leadership training program consisted of six courses. The program gave me the opportunity to gain crucial experience using effective leadership tools while building the skills one needs to successfully lead one's team. This program provides in-depth instructions in managing strategic change; negotiating; cultivating creativity and innovation; and making critical, time-sensitive organizational decisions. Two core courses in coaching skills underpin this certificate and…

    This online executive leadership training program consisted of six courses. The program gave me the opportunity to gain crucial experience using effective leadership tools while building the skills one needs to successfully lead one's team. This program provides in-depth instructions in managing strategic change; negotiating; cultivating creativity and innovation; and making critical, time-sensitive organizational decisions. Two core courses in coaching skills underpin this certificate and bring one's executive leadership development full circle. This certificate consists of the following courses:

    1. Managing Strategic Change
    2. Tactics and Skills for Negotiating
    3. The Coaching Mindset for Engaging and Developing Others
    4. The Coaching Process for Engaging and Developing Others
    5. Executive Decision Making
    6. Leading Through Creativity

  • University of California, Berkeley Graphic

    University of California, Berkeley

    Certificate Java Programming

    -

  • University of California, Berkeley Graphic

    University of California, Berkeley

    Certificate Software Project Management

    -

  • Institute of Business Management Graphic
  • Quaid-e-Azam University, Islamabad Graphic

    Quaid-e-Azam University, Islamabad

    Graduate Diploma Computer Science

Licenses & Certifications

Volunteer Experience

  • Harvard Business Review Graphic

    Advisory Council Member

    Harvard Business Review

    - Present 5 months

    Science and Technology

    A member of the Harvard Business Review Advisory Council, an opt-in research community of business professionals.

  • Bluebird Leaders Graphic

    Member

    Bluebird Leaders

    - Present 1 year

    Education

    I am a member of Bluebird Leaders, a 501(C)(3) nonprofit that provides all women working in Healthcare and Information Technology with the education, training and networking they need to spread their wings and fly high in their careers.

Publications

  • Age of Inclusion

    Amazon

    The Age of Inclusion: Leading Multigenerational Teams for Success” is a practical guide to effective intergenerational leadership. It explores each generation’s unique qualities, offering strategies for better communication and collaboration. Learn the importance of empathy, adaptability, and cultural competence in creating inclusive work environments and how this impacts organizations and future work trends. This book also helps in building stronger personal connections across generations…

    The Age of Inclusion: Leading Multigenerational Teams for Success” is a practical guide to effective intergenerational leadership. It explores each generation’s unique qualities, offering strategies for better communication and collaboration. Learn the importance of empathy, adaptability, and cultural competence in creating inclusive work environments and how this impacts organizations and future work trends. This book also helps in building stronger personal connections across generations. Embrace intergenerational leadership to unleash team potential, strengthen organizations, and create a more inclusive future.

    See publication
  • The Age of Inclusion: Leading Multigenerational Teams for Success

    Amazon

    The Age of Inclusion: Leading Multigenerational Teams for Success” is a practical guide to effective intergenerational leadership. It explores each generation’s unique qualities, offering strategies for better communication and collaboration. Learn the importance of empathy, adaptability, and cultural competence in creating inclusive work environments and how this impacts organizations and future work trends. This book also helps in building stronger personal connections across generations…

    The Age of Inclusion: Leading Multigenerational Teams for Success” is a practical guide to effective intergenerational leadership. It explores each generation’s unique qualities, offering strategies for better communication and collaboration. Learn the importance of empathy, adaptability, and cultural competence in creating inclusive work environments and how this impacts organizations and future work trends. This book also helps in building stronger personal connections across generations. Embrace intergenerational leadership to unleash team potential, strengthen organizations, and create a more inclusive future.

    See publication

Projects

  • Social Media and Magazine Appearances

    -

    As a leader in healthcare information technology, I’ve had the privilege of sharing my insights and experiences across various platforms. I was featured in the CIO Podcast, where I discussed digital transformation in healthcare. Additionally, I participated in a Townhall session on This Week Health, exploring the dynamics between public and private care and strategies for building adaptable teams. My perspectives on leadership in healthcare IT were highlighted in an exclusive interview with The…

    As a leader in healthcare information technology, I’ve had the privilege of sharing my insights and experiences across various platforms. I was featured in the CIO Podcast, where I discussed digital transformation in healthcare. Additionally, I participated in a Townhall session on This Week Health, exploring the dynamics between public and private care and strategies for building adaptable teams. My perspectives on leadership in healthcare IT were highlighted in an exclusive interview with The Entrepreneur Times.

    CIO Look showcased my human-centric approach to innovation in their feature article. I also contributed to LifeSciences Magazine, discussing transformative healthcare solutions and strategies for advancing patient care. Furthermore, I was honored to be recognized as an Emerging Leader by Marquis Who’s Who.

    My commitment to inclusive leadership is reflected in my book, The Age of Inclusion: Leading Multigenerational Teams for Success. I’m currently working on my next book, Be the Leader You Would Follow, which focuses on empowering women to lead, inspire, and influence, set for release in 2025. Additionally, I was featured in the Harvard Kennedy School Alumni Newsletter, highlighting my contributions to public health and healthcare IT innovation.

    These opportunities have allowed me to engage with diverse audiences, share actionable insights, and contribute to the ongoing conversation on the future of healthcare and leadership.

Honors & Awards

  • EDTalks - Embracing Diversity

    EDTalks

    Interview on EDTalk Podcast

  • Forecasting the Future of Healthcare and Technology

    Hyro

    Forecasting the Future of Healthcare and Technology

  • The Tech Visionary Shaping Tomorrow’s Healthcare

    CIOLook Magazine

    The Tech Visionary Shaping Tomorrow’s Healthcare: Khalid Turk’s Human-Centric Approach to Innovation

  • Interview at CHIME Fall Forum

    -

  • Khalid Turk: A Visionary CIO Transforming Healthcare through Technology

    Life Sciences Magazine

    Khalid Turk: A Visionary CIO Transforming Healthcare through Technology

  • Speaker: Digital Front Door

    Hyro.com

    For the first time ever, we’re teaming up with some of the leading tech experts in healthcare to bring you proven strategies, playbooks and success stories from the front lines of virtual patient access and engagement.

    7 hours, 30 speakers, 16 sessions, and one opportunity to take part in the only virtual summit dedicated to the Digital Front Door.

  • Member CIO Governing Vody

    Evanta - A Gartner Company

    San Francisco CIO Governing Body
    A regional Governing Body leads the San Francisco CIO community, shaping the topics and agendas for your local programs and ensuring that all content is driven by CIOs, for CIOs.

  • CIO Podcast - Episode 56: Digital Transformation with Khalid Turk

    Healthcare IT Today

    CIO Podcast - Episode 56: Digital Transformation with Khalid Turk

  • CxO Conference Chair

    Global CxO Institute

    CISO Institute: Palo Alto

    Location: Stanford University Faculty Club
    Date: Thursday, June 20th 2024
    Time: 8:00 - 5:30 PST

  • Khalid Turk on Generational Diversity

    NTT

Languages

  • English

    Native or bilingual proficiency

  • Urdu

    Native or bilingual proficiency

  • Sindhi

    Native or bilingual proficiency

  • Punjabi

    Professional working proficiency

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