Indi Young

How well-versed are you when it comes to avoiding leading questions in UX research? Check out this article from the folks at Maze. https://lnkd.in/eiMvGbaS

16

2 Comments

Wow, it is nice to see some of the impact the course I authored with Designlab is having on teams both big and small. Emilyann Gachko thank you for sharing this case study and how it was received by the team at The Home Depot :) If you are interested in increasing your design skills through #usability and #accessibility check out the course. #ux #design #hcd https://lnkd.in/gEdC3NBV

11

A reminder that if you'd like a free PDF download of the first edition of Conversational Design, you can get that right here: https://lnkd.in/gXEYJW6v

63

Episode 235 of The World of UX is now available! Unrealistic expectations abound in today's UX landscape. In this episode, Darren covers a few of the more commonly occurring, such as the need for level-headedness among entry-level UXers, being ghosted after applying for a job, thinking every job posting actually reflects an "opportunity," and more. Ready to have your bubbles burst? Check out this session! https://lnkd.in/gj8yTfgu

11

3 Comments

At Akendi, we developed our own high-level principles to guide our process of designing intuitive and user-friendly experiences. But how did we create them? We categorized hundreds of fundamental design guidelines through card sort research that enabled us to create overarching principles that are not limited to a specific industry but shape user-centred design across industries. These principles keep our focus on what matters most: helping users achieve their goals effortlessly. They're practical tools that guide our design process and create functional and delightful experiences. Download your free copy of Akend's 7 Design Principles (https://lnkd.in/e8gsEQyX) #UX #Heuristics #DesignThinking #Usability #UserExperience #DesignPrinciples

15

Today's accessibility pro-tip is somewhat of a repeat: Buying an audit? Always ask for a sample deliverable. If the vendor won't provide you with a sample, walk away. If they do provide you with a sample, take a careful look through it and then ask yourself, “Can I take the information in this deliverable and directly use it to make improvements to the product they audited?” https://lnkd.in/e366Gq95

41

1 Comment

#FridayFindings from #UserResearch: #insurance #policyholders will not memorize or even remember significant details of their policy, however, they expect #quickaccess to and #digestibledetails of their policy in moments of need. #uxresearch #uxfinding #researchinsight #userinformeddesign #design #designandresearch #insurancecustomers #insurancepolicies #customerinsight #customerbehavior

2

"UX is the Business." Some great thoughts by Troy Parke about his lens on UX and connecting it to the bottom line. This is an interesting read in a time when UX must show business value. https://lnkd.in/g5ec5qUS

8

🙏 Feedback request: Principles of Healthcare Experience Design I'm drafting some design principles for healthcare user experience design which I will publish at Design with Care, and I would love your feedback as I work on them. Are they useful? What resonates with you? What's missing? If you have a few minutes, take a look at the Google Doc here: https://lnkd.in/g9vRYxUQ You can comment directly on the Google Doc or reply to this post. To give you a preview of what you'll find in the Doc, here's the description of the first principle, "Promote Well-Being": 🧘 Promote Well-Being "Design to enhance the physical, emotional, and mental well-being of individuals." "Well-being is central to healthcare design. It’s not just about improving physical health but also addressing the emotional and mental well-being of individuals. When designing for healthcare, it’s crucial to create experiences that make users feel supported, informed, and in control of their health journey. This means reducing friction, improving access to relevant information, and making tasks less stressful for both healthcare professionals and individuals. Well-being also includes factors such as a sense of accomplishment for professionals and patients’ confidence in managing their health." Thank you! — Interested in healthcare UX? Join the community at Design with Care: https://designwith.care #healthcareux #designprinciples #ux #uxdesign

87

24 Comments

In a recent article, Ken Sigel describes that the role of a #UX / #CX designer "[...] is to define the problem (correctly) and design solutions that address that problem in an effective and desirable way. [...] The designer must figure out how AI can be used to solve 𝐫𝐞𝐚𝐥 𝐮𝐬𝐞𝐫 𝐧𝐞𝐞𝐝𝐬 (or not when AI isn’t the right solution). [...] AI seems to be most effective when it’s 𝐧𝐨𝐭 𝐧𝐨𝐭𝐢𝐜𝐞𝐝, when it can’t be seen but the results it powers are desired." Do you agree with him? I do, 💯❗️Any products that needs a #AI label as a selling point is probably not solving a real customer need. #AI #AIforBusiness #PassionforAI #JobsToBeDone #Innovation

1

For an organization committed to the practice of user experience design, the Interaction Design Foundation doesn’t seem to value their own ideology. I’ve been a member for years and recently served as a local leader (of which I resigned a year ago and they have yet to remove me from the role). I’m finding their billing processes to be on the verge of questionable UX practices: ·     My membership increased 31% with no notification before billing. I was told that a single notification had been sent a year ago buried in an email with a subject line of “We have updated our Terms of Use, Privacy Policy, and Pricing Structure.” Do they not realize that subject lines such as this are white noise in people’s inboxes and begs to be deleted without reading? ·     To prevent the upcoming charge, the user must contact the main office and have them remove the store payment details. There is no ability for the user to do this themselves. ·     There is also no option to opt out of recurring charges. This is akin the dark practice of subscription services that lure users with trial period in hopes the user will forget to cancel before the period expires.   ·     The user can cancel their membership. However, the user loses access to all materials, content, and account details even though the user has prepaid for the upcoming year. This entices the user to delay cancelling only to encounter the same pain points the following year. ·     User is sent an invoice AFTER the charge has been applied. No notification of upcoming billings. ·     When asked to refund the membership charge, the admin basically responded with “The reason we’re unable to offer a refund guarantee on the renewal of memberships is that we already have a money-back guarantee after sign-up . . . we’d have to charge higher prices if we offered unlimited refunds and that’s why we make our policies crystal-clear, doing everything in our power to ensure members understand our fair terms.” This statement basically has the overtone of: It’s not that our communication and user experience is insufficient, it’s the user’s fault. IDF needs to reassess their membership and billing practices if they want to maintain any integrity in the field. As a hiring manager, I do not look at organizational memberships as having any influence in hiring decisions.  My advice for those wanting to increase their knowledge and break into design, rather than pay a yearly $264 membership fee, there are many free resources, podcasts, and articles that will help you achieve the same results. Image Credits: Bryce Durbin / TechCrunch

6

Check out the newest draft of the WCAG 3.0 Guidelines. It is currently in the exploratory phase and the final version will probably be ready sometime between 2026-2028. These new guidelines are meant to apply broadly to devices like wearables and mobile devices, which weren't part of the scope of WCAG 2.0. Content that meets WCAG 2.2 A and AA standards should meet the minimum requirements for WCAG 3.0. The rating system itself is changing too as WCAG 3.0 will use bronze, silver, and gold categories. #accessibility https://lnkd.in/dzQFBmzu

9

1 Comment

🚀 Are Companies Cheating UX Maturity with Design Systems? In a recent blog post (https://lnkd.in/etYdAjDW), I shared how some companies attempt to fast-track their design maturity by adopting a design system before determining the best designs to use in the system. The result is a false sense of UX sophistication followed by surprise, and the system doesn't meet expectations. In a recent conversation, a startup was eager to purchase an out-of-the-box design system but still needed to define their product market fit, audience, or user flows. It's like handing over the keys to a Lamborghini to a first-time driver—exciting but potentially disastrous. Imagine trying to build a spaceship without a blueprint—you might end up with a shiny but ultimately useless rocket ship. A well-defined UX process ensures you have the right tools for your specific product needs suited to your brand. How is your organization focusing on the tools or cultivating a culture? If you need guidance on integrating a design system or getting your organization ready for one, feel free to reach out to @Akendi. We're here to help you navigate the journey to design maturity effectively. 🌟 #DesignSystems #UXMaturity #ProductDesign #DesignCulture #Startup #Akendi #UXDesign

2

With enough #compute, one could imagine a cloud-hosted UX research platforms like @UserTesting building specialized analytical models. But it's likely out of reach for most small UX research teams, and certainly for any #independent UXResearcher. https://lttr.ai/AR3uS #UXResearch #UXDesign #uxresearch #HundredThousandPounds #UXR #Freelance #LargeLanguageModel

1

UX Design for Specialized Domains is something we at Boston UX know a lot about. Check out this great article from my co-worker Dorothy Shamonsky!

13

Artificial Intelligence is about to make mincemeat of the current practice of Information Architecture and completely change how we look at technology. However, Information Architects and other UX disciplines remain essential in bringing balance to the Force. As Ombudsmen of Innovation, it is our job to reconcile the needs of humanity and the capabilities and costs of AI and help ensure AI is used to empower and elevate humanity, not to enslave it to its basest instincts. Fortunately, we can take inspiration by standing on the shoulders of giants: https://lnkd.in/gSpf7ebE #UXforAI #UX #Patents #AI

21

1 Comment

Diversity in design isn't just a buzzword—it's a business imperative. 🌈 As a hiring manager, I've seen firsthand how diverse teams boost creativity, product quality, and profitability. I believe in building teams that reflect our users and bring fresh perspectives to every project. How do you ensure fairness during the hiring process when you have to look at portfolios? Here is my perspective on the challenges of inclusive hiring. #DiversityInDesign #InclusiveHiring #TeamBuilding

31

3 Comments

Humanity-centered design: once you see it, you can’t unsee it. In his book *Design for a Better World* and accompanying IxDF course, Don Norman challenges us to shift from user-centered to humanity-centered design. This mindset asks us to go beyond addressing immediate needs and consider the broader implications of our work. Designers must think this way even when solving for a singular problem—our solutions should account for their impact on users, communities, the environment, and the planet. By seeking diverse perspectives within affected communities and minimizing harm in every way possible, we can create designs that not only meet needs but do so responsibly. This approach, in my view, enhances both the value and accountability of the design thinking process. #humanitycentereddesign #designforabetterworld IxDF - The Interaction Design Foundation

14

1 Comment