Erica Schaffel

✅ Do your customers churn, but you aren't sure exactly why? ✅ Are you getting a lot of pushback about pricing or contract value? ✅ Does your team truly understand the return on investment your product delivers to your customers' businesses? 💥 Master Customer ROI & Retention with our CSM Value training series! This 5-class course is designed to help you or your team understand what your customers value most about your solution from a business perspective, and help you create a mutual success plan that clearly demonstrates the return on investment they are receiving from your offering. The next rotation of these live, expert-led, 60-minute weekly sessions run on Thursdays at 6am Pacific from October 10th - November 17th. Looking forward to seeing you in class! 👋 #CustomerSuccess #Leadership #OnlineTraining #CareerDevelopment #ROI

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New episode 🎙🔥 Tune in to episode GTM 123 of The GTM Podcast to get insight directly from Kim Peretti on: 🟢 The importance of building a customer-first culture from day 1 🟢 Strategies for aligning sales, marketing, and customer success teams 🟢 The role of data in understanding and driving customer health 🟢 How to implement an effective voice of the customer program 🟢 The misconception that customer success managers alone can solve churn 🟢 The impact of shared compensation goals on cross-functional collaboration + more Available wherever you get your podcasts, including the links in the comments👇

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You’ve heard it all: AI promises efficiency, growth, and magic solutions for SaaS sales. But is it really worth the hype? In this webinar, Ken Lundin from RevHeat Separates fact from fiction. Here’s what you’ll walk away with: ✅ Strategies to scale with AI—the right way. 🚫 Insights into common AI pitfalls (and how to avoid them). 📊 A clear blueprint for sustainable growth. No buzzwords. No fluff. Just actionable advice for SaaS founders, CEOs, and sales leaders who want to align AI with their long-term goals. 📅 Nov 21st, 2024 | 2pm CT 🔗  - https://lnkd.in/eHjNVeAH - Let’s make AI work for you, not against you!

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We get it...a product demo can seem overwhelming - they take time, and you're busy solving client issues.💡But if the solution is guaranteed to streamline operations, save time, and increase profitability - the time spent would be worth it right?? 👍 Take a quick peek at this 3-minute product power preview, and if you like what you see, take us up on a custom 30-minute demo. https://hubs.la/Q02FswXs0 #ManagedITServices #ManagedServices #MSP #SaaSSecurity #SaaSBackup #ProductDemo #SaaSAssure

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Selling a niche product? Your go-to-market strategy must focus on relevance and timing. 🌟Target districts with aligned priorities and pain points 🌟Use case studies to demonstrate success in similar schools 🌟Time your outreach to align with budget and planning cycles Niche products need laser-focused GTM strategies. #gotomarket #k12 #edtech #strategy #nicheproducts

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In the latest SaaS Stories episode, Sprout CEO and co-founder Patrick Gentry explains how balancing renewals with new sales drives customer success. By structuring commissions around renewals and adding incentives for upsells, Sprout prioritizes retention and growth. Check out the full episode here: https://hubs.li/Q02WpNFp0  #GreatEmployersUseSprout

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Here’s how Senior RevOps Managers use Outreach 👌🏼 Nicole Conley, Senior RevOps Manager at Outreach, uses Outreach to forecast and provide real-time information to the leadership team. In this video, she is sharing how she uses Commit here at Outreach for our very own forecasting. Nicole is looking at our forecast data from three different perspectives: 🎯 Total CARR ⬆️ New Logo and Expansion 📈 Renewal Forecasting Curious to find out more? Try it on your own using Outreach 💪🏼

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SaaS sales can be really hard, but it doesn't need to be 🥳 Quote-to-cash software helps make the entire final mile of your sales cycle better, faster, & stronger. (Especially when the QTC software is the easiest-to-use on the market — G2's words, not ours 😉) Learn more about the top 10 benefits of quote-to-cash software for SaaS startups in the link in the comments >>

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📊 Are you trying to figure out what key metrics you need to grow your business? Look no further, discover the metrics driving SaaS success! Watch our on-demand webinar, "Key SaaS Metrics to Grow Your Business," hosted by Wolter Rebergen, VP of RevOps. Learn how to optimize funding decisions, prioritize roadmap features, and focus on success drivers. Don't miss out: https://hubs.ly/Q02sd5980

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Today! Discover the playbooks and strategies that distinguish the best leaders in CS with Peter Armaly, principal at Valuize, and ChurnZero. We'll dig into Peter’s new book, Mastering Customer Success, to uncover which plays the top leaders are running, and why they make such a difference. Join us at 2:00 PM EST: https://lnkd.in/eKfwKZJv #customersuccess #strategy #leadership

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🚨 Tomorrow! 🚨 Do you have a #RevOps knowledge transfer game plan? Trust us: you don't want to wait until an employee leaves to realize that you don't have a plan in place. 😬 Join our webinar with RevGenius to learn how to set your team up for success: https://lnkd.in/dUp-B6_r

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In the #Sales compensation planning process, alignment is everything. But who exactly should you involve and keep in the loop? On best practices, Leo Rocha at CHG Healthcare shared there's no real one-size-fits-all answer, rather it's about overall alignment and buy-in both up and downstream. Conversations up and down the chain are smoother when you: 1️⃣ Work closely with your executive leadership team who'll sponsor your efforts throughout the process. It's never too early for you to set expectations on comp plan progress and timelines with this group, so there's no surprises down the line. 2️⃣ Keep field sales informed of the context around their plan and what the business is trying to achieve. The more sellers understand the overarching strategy, early, the more they'll feel like respected partners invited to contribute constructively as the plan gets developed and beyond. Who are must-have members you involve in your planning process? For more tips, check out this summary of our expert panel on sales comp plan design best practices: https://frma.ai/3YY6rZm

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 🎉THE KLIENT INCEPTION SERIES – SEASON 2 is Here! Customer Success equals Project Success 📅August 28th, 2024 | ⏰11:00 am EST | 💻 Zoom Webinar Discover the five projects that drive success and revenue for Salesforce SI Partners. In this episode, you'll learn: ✅ The five essential project types every Salesforce SI Partner needs ✅ How to structure projects to organize tasks and deliver results on time ✅ Best practices for creating effective statements of work ✅ Strategies to ensure each project contributes to your bottom line Special Guest: Katie Bluth, CEO of Saasinct Solutions Katie will join our Klient experts to share insider tips, real-world examples, and lessons learned. She’ll help you apply these strategies to your own business for greater success. Register now and gain valuable insights: 🔗 Learn more and sign up here: https://lnkd.in/ejNrSE6y #Klient #KlientInception #Salesforce #ProjectManagement #Webinar #PSA

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Frustrated with a clunky SaaS product? Before you give up, consider the power of constructive feedback. Your insights could be the roadmap for improvement that transforms the product for everyone. Learn how to craft feedback that gets results. From being specific and actionable to offering solutions, discover the steps to turn your frustrations into positive change. Ready to make your voice heard? Check out our latest guide on giving effective customer feedback: https://lnkd.in/d5qsxy35 #tone #CustomerFeedback #SaaS #ProductImprovement #UserExperience #CustomerSuccess #FeedbackStrategy #SaaSProducts #BusinessGrowth

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RevOps teams are agile and results-driven, working tirelessly to drive performance. When RevOps and Enablement teams align, they create a powerful synergy. This collaboration boosts revenue through better training, coaching and onboarding programs, ultimately improving ramp-up time, win rates and seller productivity. By working together, these teams increase measurement accuracy and predictability, driving productivity gains that any RevOps and Enablement leader can’t afford to miss. The potential revenue benefits are too significant to overlook. Aligning these teams goes beyond tech stack consolidation. Companies dedicated to equipping, training and coaching their sales reps see a +14-point higher win rate. Learn more about enabling the revenue engine: https://lnkd.in/gSEkqKvJ Via Haley Katsman from Highspot #RevOps #SalesEnablement #RevenueGrowth #SalesTraining #SalesSuccess

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Webinar alert: Get the GTM Cheat Code on Dec 5th 💰 Join Authors Justin Gray and Josh Wagner as they reveal the playbook for GTM success in 2025. Hosted by PartnerStack's CMO, Tyler Calder, watch as we learn the proven strategies behind partnerships that will outperform inbound and outbound efforts in the new year and find out how you can get in on it. https://bit.ly/3AS89SB

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