The Success League

🎉 Big News: CSM Certification Training Now On-Demand! 🎉 We’re excited to announce that The Success League's Full CSM Certification is now available in a convenient, digital format! Start the new year with career growth—anytime, anywhere! 🎁 Special Holiday Offer 🎁 As our gift to you (or your team), enjoy 30% off our digital programs through January 3, 2025! Use code ONDEMAND at checkout. Want a collaborative experience with expert instructors and peers? We’re still offering our popular live, instructor-led CSM programs—so you have the best of both worlds. #CustomerSuccess #Leadership #CSMCertification #CareerDevelopment #OnDemandLearning

Product-led onboarding is no longer optional—it’s essential. In Allison Tiscornia's blog, she argues that empowering users with intuitive, self-service tools, businesses can achieve faster Time-to-Value (TTV), improve scalability, and reduce costs—all while boosting customer satisfaction. Collaboration between Product and Customer Success teams is critical to success here, aligning on shared KPIs to deliver seamless experiences. Let’s rethink onboarding—are you ready to lead the way? 💡 #CustomerSuccess #Leadership #ProductManagement #SaaS #Onboarding

🎉 Exciting News for Customer Success Professionals! 🎉 Struggling to fit career development into your packed schedule? We've got you covered! Our CSM Essentials Training Series is now available in a digital, on-demand format. 🎯 Learn at your own pace, on your own time, and take your Customer Success Management skills to the next level! Courses Included in CSM Essentials: 🚚 Delivering the Customer Experience 🤝 Kicking off the Relationship 📊 Conducting Strategic Business Reviews 🤒 Managing Customer Health & Risk ⚖️ Balancing the Workload COMING SOON: More on-demand training, including CSM Communication and CSM Value, launching next week! 🚀 Ready to invest in your growth? Learn more here: https://lnkd.in/gBSE2xwD #CustomerSuccess #CSMTraining #CareerDevelopment #OnDemandLearning

🎙️ Join the latest episode of our Innovations in Leadership podcast as host Kristen Hayer discusses transforming customer education with Casey Trujillo, Senior VP, Strategic Partnerships, and 🗺️ Todd Kirk, AVP, Software Vendor Advisory, both at BrainStorm Inc. Discover how BrainStorm helps organizations implement consistent training practices, using change management principles to drive software adoption and organizational change. Learn how this approach prevents customers from improvising their educational processes, which can negatively impact their success. 🎧 Tune in here: https://lnkd.in/gq8GqDVY #CustomerSuccess #Leadership #InnovationsInLeadership #Podcast #Microlearning

🌟 Kickstart Your Customer Success Team’s Year with Impact! 🌟 As the year winds down, it’s time to gear up for success! Russell Bourne's latest blog post is a comprehensive guide to hosting an impactful annual team kickoff. From crafting a compelling vision to facilitating functional breakouts, Russell details practical steps to inspire and align your team for the year ahead. #CustomerSuccess #Leadership #AnnualPlanning #TeamKickoff

🌟 Exciting News from The Success League! 🌟 We're thrilled to announce that CSM Essentials, our most popular Customer Success training course, is now available on-demand! 🎉 Now you can learn the fundamentals of Customer Success on your own schedule with our convenient digital program. Led by our Founder & CEO, Kristen Hayer, these on-demand classes will give you expert guidance and provide tools and techniques that you can apply immediately. Ready to elevate your career? Learn more and sign up via link below. ⬇️ 🔜 Coming Soon: Digital versions of CSM Communication, CSM Value, and CSM Selling are on their way—stay tuned! #CustomerSuccess #Leadership #Training #CSM #ProfessionalDevelopment

Don't miss out on tomorrow's CS Insider webinar that will change the way your team looks at upsells + renewals! This hands-on session filled with actionable takeaways and ready-to-implement tools features guest speakers Kristen Hayer and Kati Hajjar and will be hosted by Pallavi Gadepalli and Jon Johnson. When: Tuesday, December 3, 2025 at 8am Pacific / 11am Eastern Register via link in comments below👇 #CustomerSuccess #Leadership #Webinar #UpsellStrategy #Renewals

Looking to make positive career changes before the end of the year? We’ve got you covered. Right now, all our Customer Success Manager (CSM) Training Programs that start in November are 💥 25% OFF! 💥 Whether you’re just starting your CSM journey or looking to refine your expertise, our industry-leading courses are designed to help you stand out and drive success: Full CSM Certification Program CSM Essentials CSM Communication CSM Value Invest in your future now and let us help you build the skills that will set you apart. This kind of sale doesn’t come around often—grab it before it’s gone! ✅ Use code CSMNOV25 at checkout Start the year strong with the tools to succeed. Let’s make 2025 your year to shine! 🌟 Offer expires December 1, 2024. #CareerDevelopment #CustomerSuccess #CSMTraining #ProfessionalGrowth

Transform the way your team approaches renewals! 🦋 Join speakers Kristen Hayer and Kati Hajjar and in a free panel discussion by CS Insider that will help you elevate your approach to renewals with proven strategies, expert insights, and AI-powered tools. Don't miss this hands-on session filled with actionable takeaways and ready-to-implement tools, hosted by Jon Johnson and Pallavi Gadepalli. When: December 3 at 11am ET / 8am PT Reserve your seat today -- space is limited. #CustomerSuccess #Leadership #Webinar #Renewals #UpsellStrategy

🗣️ Psst - Don't miss out on our 25% Off CSM Training programs sale this month! It's rare that we offer such a great deal so grab it while you can! Now is the perfect time to commit to upleveling your CSM skills. ✅ 📦 Full CSM Certification Program 🔑 CSM Essentials 🤳 CSM Communication 💰 CSM Value Enter code 'CSMNOV25' at checkout to receive your discount. *offer good through December 1, 2024. #CustomerSuccess #Leadership #ProfessionalDevelopment