The Success League’s Post

Ever wondered how to predict whether your customers will stay loyal or drift away? As CEOs and business leaders, understanding the early warning indicators in our businesses isn't just helpful, IT IS ESSENTIAL. Many of us have used Net Promoter Score (NPS) to gauge customer enthusiasm. But, what else can we do to stay ahead? 🤔 Gainsight’s CEO Nick Mehta created the DEAR framework: ➜ 𝗗eployment ➜ 𝗘ngagement ➜ 𝗔doption ➜ 𝗥OI Focusing on the critical areas for Gainsight, they can help stay ahead of churn. So, I'm curious: What early warning indicators are you tracking to ensure customer success? Let me know in the comments below 👇🏼 #Leadership #BusinessGrowth #CustomerSuccess #CustomerRelationship #Retention #AIIntegration #TreeAndLeafPartners

Customer expectations are always evolving. Driven by new technologies, expanded information access, and rapid change, today’s customers demand more than ever from the brands they engage with. To stay ahead, go-to-market strategies must move beyond products and solutions, focusing on delivering the results customers expect. Our latest whitepaper explores this evolution of GTM—from product-centric value to problem-solving and now to results-driven strategies. Discover how to lead your teams through this shift and deliver the value your customers seek. #StrategyMadePersonal #Leadership #GTM #SalesTransformation

Ever feel like you’re spinning plates, trying to establish a customer success function from scratch? The pressure can be intense, especially when every interaction counts and customer expectations keep rising. Navigating this journey alone can feel overwhelming, but imagine having a roadmap tailored for success. The Building a Customer Success Team certification is designed to guide you through these challenges, transforming obstacles into opportunities. Learn how to lead strategically, foster a growth culture, and position your CS function as a game-changer for leadership and clients alike. It’s time to elevate your team and your career. Ready to pave the way for sustained success? https://lnkd.in/dM93YNFz #CustomerSuccess #Leadership #CSMCertified #GrowthMindset

Struggling to find ways to empower your resellers and customers while driving growth for your business? We've got you covered!   Join Katie Merrill, Stephanie Benzik, and me for "From Onboarding to Excellence: Accelerate Success with Smarter Training Strategies." In this interactive roundtable (no slides, promise!), we’ll share actionable strategies to:   ✅ Cut reseller time-to-market ✅ Fuel sales with effective training resources ✅ Deliver customer support that creates loyalty   📅 Wednesday, Dec 11, 2024 | 12:30 PM EST 🔗 https://lnkd.in/et2v-SzT   This is one conversation you won’t want to miss. We can’t wait to see you there! 😊   #webinar #growthstrategy #leadership #resellersuccess

Success in Professional Services is not just about hitting financial targets. It’s about making sure our customers succeed. Their success is our success. We must ensure our products meet the intended business need they were identified for. As leaders, we must prioritize their needs. Delivering exceptional value should be our constant goal. Listening, understanding, and solving problems effectively. Building lasting and meaningful relationships. Accelerating customer success via our product expertise. And ultimately, our success as well. #ProfessionalServices #CustomerSuccess #Leadership #Value

Customer expectations are always evolving. Driven by new technologies, expanded information access, and rapid change, today’s customers demand more than ever from the brands they engage with. To stay ahead, go-to-market strategies must move beyond products and solutions, focusing on delivering the results customers expect. Our latest whitepaper explores this evolution of GTM—from product-centric value to problem-solving and now to results-driven strategies. Discover how to lead your teams through this shift and deliver the value your customers seek. Download now: https://bit.ly/4gJEmvH #StrategyMadePersonal #Leadership #GTM #SalesTransformation

Here's the secret to #sales success...having a documented sales process outlined in a sales playbook! Outcomes Include:     ✓ Improved Sales Performance ✓ Consistent Sales Process ✓ Faster Onboarding ✓ Enhanced Understanding of Your Customer ✓ Better Communication ✓ Scalability ✓ Increased Win Rates   I happen to have created one and would love to show you how you can benefit from a custom sales playbook! Book a time for a demo and discussion! Link in comments.   #salesplaybook #salesprocess #leadership #salesmanagement    

Want to connect with different generations in today's market? 🙄❓ Join us to learn how generational dynamics shape business and marketing strategies. Discover the quirks of each generation and how to tailor your marketing efforts. Get tips on improving leadership, teamwork, and customer engagement across all ages. 💯 Stay ahead in the business game. Join us tomorrow at 12 PM for a fun and free webinar! 🆓 Sign up now and get ready to learn! https://lnkd.in/gfJrixJx #GenerationalDynamics #Leadership #LeadGeneration #BusinessGrowth #MarketingTips #webinars #webinarseries #2ndThursday #freshmarketingstrategy #adagency #creativeagency

Mark Ackers at MySalesCoach explores a simple coaching approach when it comes to managing your SDRs - Team Cool Coaching. 🙌 Gather your team and listen to recordings together, starting with your own calls. Let them learn from your examples. Make this a weekly session, only taking 90 minutes – just 4% of your time as a sales leader. If you can't spare that time, it's worth reevaluating your priorities. The data speaks for itself. 📊 Want more insights like this? Sign up for our newsletter for weekly insights, strategies, and stories from the forefront of SaaS sales. 🔽 📥 https://lnkd.in/eYTkrWMM #sales #leadership #salesteam #growth

Prioritising Customers for Better Experience Getting caught up in the operational details is easy in any business, but we must always keep sight of the end customer. Our teams are dedicated to providing customer-focused solutions that streamline processes and elevate the overall experience. What’s your approach to making your business more customer-focused? #CustomerExperience #BusinessSolutions #Leadership"