Bill Staikos
Ranked #15 CX Leader, globally (CX Magazine). LinkedIn Top Voice. I help companies drive revenue, reduce costs, and improve culture.
Washington DC-Baltimore Area
21K followers
500+ connections
About
I leverage over 20 years of expertise in CX & EX to develop CX strategy and execution plans to achieve real business outcomes, deliver a change management platform to make these outcomes sustainable, and activate leadership participation.
I have delivered results for every type of organization, from a single-founder business or a global enterprise. I have also worked across verticals such as technology, retail, healthcare, hospitality, and financial services.
I am also the founder and host of Be Customer Led, an award-winning podcast that explores the latest trends and best practices in CX, EX, and customer-led leadership and culture. The show has listeners in 115 countries. Subscribe and listen, as there is a ton of learning. The show is on YouTube and anywhere you access podcasts.
I am also the creator of 'Prediction Pridays', a weekly newsletter that predicts the experiences we will have in the 2030's and 2040's. You can subscribe here: https://predictionpridays.beehiiv.com/subscribe
Finally, I am writing two books. The first book is on how to operationalize CX & EX in your organization. The second book is on the future of experience and how advanced capabilities like AI will shape how we engage with brands every day; both will be published in 2025!
FYI: All opinions are my own.
Services
Articles by Bill
Contributions
Activity
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The Great Employee Experience Illusion: When Companies Excel at Everything Except Supporting Their Own People If you thought companies’ handling of…
The Great Employee Experience Illusion: When Companies Excel at Everything Except Supporting Their Own People If you thought companies’ handling of…
Liked by Bill Staikos
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In my life on Zoom, Teams, and the gl-gl-glitchy Meet, I’ve come to treasure in-person connection. At the CX Leaders Advance conference this year, I…
In my life on Zoom, Teams, and the gl-gl-glitchy Meet, I’ve come to treasure in-person connection. At the CX Leaders Advance conference this year, I…
Liked by Bill Staikos
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As we wrap up another incredible year, I want to take a moment to thank all of the fabulous Team Members across the Americas and around the world…
As we wrap up another incredible year, I want to take a moment to thank all of the fabulous Team Members across the Americas and around the world…
Liked by Bill Staikos
Experience
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Startup Mentor
76 Forward
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JPMorgan Chase & Co.
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Credit Suisse
Education
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NYU Stern School of Business
MBA Marketing, Statistics, and Strategy
Activities and Societies: Marketing Association, Management Consulting Association and Wine Club.
Attained degree while working full-time at Greenwich Associates.
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State University of New York at Oswego
Bachelor of Science (BS) Major: Bus. Admin.; Minor: Economics
Licenses & Certifications
Volunteer Experience
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Vice President, Board Of Trustees
Princeton Nursery School
- 4 years 1 month
Education
Princeton Nursery School was founded in 1929 and is an educational preschool and child care facility for families in need.
www.princetonnurseryschool.org
Skills
Honors & Awards
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American Express Diamond Award
American Express
Runner up in Commercial Card Innovation Competition. Developed a social media solution that focused on emailing all America Express Corporate Cardholders of a given company in a city where there was a specific natural disaster. So if you were in a city where there was an unfortunate occurrence, you could see who else from your company was in that city at the time so you can contact them and help each other. This would be a free, opt-in service for existing card members. Solution could also…
Runner up in Commercial Card Innovation Competition. Developed a social media solution that focused on emailing all America Express Corporate Cardholders of a given company in a city where there was a specific natural disaster. So if you were in a city where there was an unfortunate occurrence, you could see who else from your company was in that city at the time so you can contact them and help each other. This would be a free, opt-in service for existing card members. Solution could also be used to engage employees of a company to meet up for dinner, etc.
Languages
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Greek
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Organizations
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Princeton Nursery School
Member, Board of Trustees
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Collaborative Gain - Client Experience Council
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- Presentcgcouncils.com
Recommendations received
6 people have recommended Bill
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Can't stop, won't stop! parcelLab has earned 17 badges in G2’s Winter 2025 Reports! ❄️ 📦 From Package Tracking to Returns Management and Shipping…
Can't stop, won't stop! parcelLab has earned 17 badges in G2’s Winter 2025 Reports! ❄️ 📦 From Package Tracking to Returns Management and Shipping…
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I had an amazing time chatting with Michael Estep on Rob Markey's podcast. We dove deep into the exciting transformation happening in our Customer…
I had an amazing time chatting with Michael Estep on Rob Markey's podcast. We dove deep into the exciting transformation happening in our Customer…
Liked by Bill Staikos
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🌟 Day 8: What is a Customer Journey? 🌟 You can't pretend to work in CX without talking about the Customer Journey—but how does your organisation…
🌟 Day 8: What is a Customer Journey? 🌟 You can't pretend to work in CX without talking about the Customer Journey—but how does your organisation…
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