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💡 Fragmented data and inefficiency slowing you down? It’s time for a CRM that works in harmony with your ERP! Join SugarCRM's upcoming webinar on Oct 29th to learn how Sugar can revolutionize the way you sell and manage customer relationships. Let’s grow smarter, faster—together. 🗓 Save your spot: https://sgrcrm.co/4h9a6KW #CRM #CX #DigitalTransformation

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What will the relationship between humans and digital agents look like? #Salesforce CEO Marc Benioff says they'll "drive customer success together." For a closer look at #Agentforce and how autonomous AI agents can bolster service teams, read more on CIO Dive.

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Though most service organizations are investing in AI, 76% of executives struggle to scale it effectively, largely because of disconnected systems and siloed data. Today, #Salesforce announces Unified Knowledge, a new solution that integrates organizational knowledge resources from disparate third-party systems into #Salesforce, helping service agents be more efficient and resolve customer cases faster. See how Unified Knowledge uses AI to decrease resolution time and lower service costs at the same time:

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In the rapidly evolving landscape of marketing, the role of the Chief Marketing Officer (CMO) is undergoing a significant transformation. This webinar uncovers critical insights from the recent EY report, "How Growth Leaders Approach Marketing," and explores how AI-driven tools, like Pega's Customer Decision Hub, are reshaping marketing strategies and decision-making processes. Register today! https://pe.ga/3Y22fHq

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🌟 Unlocking the Future of Managed Services with IBM's Hybrid Cloud Managed Services (HCM)🌟 IBM's HCM Portfolio is set to revolutionize IT managed services with the power of Generative AI (Gen AI). Our long-term strategic customers can now leverage Gen AI-enabled assistants to transform their IT infrastructure and applications management, ensuring unparalleled support and efficiency. 🔧 24/7 AI Assistance for Incident Management 🔧 With Gen AI, our L1, L2, and L3 engineers have intelligent assistants available round-the-clock to: Rapidly Diagnose Issues: Instant analysis and resolution suggestions. Automate Routine Tasks: Streamline repetitive tasks, freeing up engineers for high-value activities. Enhance Decision-Making: Data-driven insights for quick resolutions. Continuous Learning: Improve accuracy and efficiency over time. 📈 Ensuring SLA Compliance 📈 Gen AI's proactive monitoring and optimized response times ensure we meet stringent Service Level Agreements (SLAs), guaranteeing uptime and reliability for our customers' operations. 🌐 Benefits of AI Assisted Managed Servcies 🌐 Integrated AI Solutions: Enhance operational efficiency and service delivery. Scalable Support: Meet growing business demands with AI-driven insights. Customizable AI Assistance: Tailor AI assistants to your specific needs. 👨‍💻 Happy Customers = Support Excellence 👩‍💻 Gen AI empowers our engineers to focus on strategic initiatives, ensuring our customers receive the highest level of service. Together, we are building a resilient, efficient, and innovative service delivery model. The future of IT infrastructure and application management is bright with Gen AI and IBM's HCM Portfolio, positioning our strategic customers to lead the way in this transformative journey. https://lnkd.in/dqxc2EhC #GenerativeAI #ITServices #ManagedServices #AIinIT #SLAManagement #InnovationInTech #FutureOfWork #TechTransformation #HybridCloud #IBMHCM

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AgentForce leverages advanced AI and automation to streamline workflows, enhance customer interactions, and drive sales performance. With its intuitive interface and robust features, it empowers sales teams to work more efficiently and effectively, ultimately boosting productivity and revenue. #salesforce #crm #ai

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#ServiceNow’s Q3 report highlights an impressive surge in demand for #AI-driven solutions, particularly #AIagents 🦾🤖 ServiceNow CFO Gina Mastantuono noted that #customerservice is an especially fertile ground for #GenAI. Their platform is now focused on embedding AI agents that can streamline workflows, boost efficiency, and elevate customer interactions. In a world where companies are under increasing pressure to enhance #customerexperience and operational agility, ServiceNow’s AI-centric approach signals a clear path forward, adapt with AI or risk being left behind 🚀🚀 #NowAssist #NowPlatform #LLM #ML #RAG

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What would a combined portfolio of #Salesforce and #Informatica look like for customers or consultants architecting solutions? Sometimes, one's mind doesn't stop processing a particular topic. So I wrote... to share and to get your perspectives.

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🚀 New Video on the Appian Community YouTube Channel 🚀 Check out Amy's quick overview of three main types of AI offered by Appian: - AI skills to automate common content processing and generative AI tasks - Generative AI features that empower business users to work smarter - Generative developer-focused AI tools to boost productivity This quick-start guide breaks down the basics, so you can identify which AI features to integrate into your new or existing Appian apps. If you find this video helpful, drop a comment, share your ideas for future content, and don’t forget to like, share, and subscribe for more! #AppianDeveloper #AppianAI #GenerativeAI Watch here: https://lnkd.in/dDrFSMN4

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Exciting News! Read AI is now integrated with Salesforce! 🎉 This powerful new feature has been one of the most requested integrations. Now you can seamlessly sync your meeting data directly into your CRM - meeting summaries, action items, meeting topics and more can live in your native SFDC records. Check out our latest blog post to learn more about how this integration can transform your workflow #Salesforce #AINotetaking #Sales #ClientSuccess

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New research reveals that #tech leaders have a strong appetite for open AI ecosystems. More than half of those already using #AI believe open ecosystems, where AI seamlessly integrates with various systems and platforms, will be the industry standard within two years. An open ecosystem would foster collaboration, promote innovation, and ultimately unlock the full potential of AI. Dive deeper into the findings https://lnkd.in/ezQw4NDu

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Industries AI helps organizations across Salesforce's 15 industry clouds deploy ready-to-use AI to help automate time-consuming tasks. To help customers get started with Industries AI, Salesforce also launched the Industries AI Toolkit, featuring more than 100 AI capabilities and dedicated libraries with resources and use cases for every industry cloud. Learn more:

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The next wave of #AI is upon us. Here is a demo of these autonomous agents augmenting your workforce and freeing up time and human capital to drive competitive advantage. Are you ready?

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Adding another powerful piece of evidence to its claim as the world’s pre-eminent provider of enterprise applications, SAP has overtaken Salesforce in market cap — $253.2 billion to $248.1 billion — as Christian Klein’s company is growing twice as fast as Marc Benioff’s here at the dawn of the #GenAI Revolution. Of course, #marketcaps rise and fall and one’s superiority over another can be fleeting. But over time, market caps are a high-value manifestation of the public’s confidence — or lack thereof — in a company’s growth potential and its future prospects. Read the full story in first comment #SAPCloudERP #ERP #BusinessAI #SaaS

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Industries AI helps organizations across Salesforce's 15 industry clouds deploy ready-to-use AI to help automate time-consuming tasks. To help customers get started with Industries AI, Salesforce also launched the Industries AI Toolkit, featuring more than 100 AI capabilities and dedicated libraries with resources and use cases for every industry cloud. Learn more:

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