About
I'm Angela Crawford, CEO of Crawford Partners, LLC. With over 20 years of strategic…
Articles by Angela
Contributions
Activity
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This was the day in July that I decided I was going to remodel our stage for virtual content. Way too much fun had by all including the VIP! My mom!…
This was the day in July that I decided I was going to remodel our stage for virtual content. Way too much fun had by all including the VIP! My mom!…
Liked by Angela Crawford, PhD
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Join Aon and industry thought leaders for a crucial discussion on the future of supply chain management! Topics include staffing shortages…
Join Aon and industry thought leaders for a crucial discussion on the future of supply chain management! Topics include staffing shortages…
Liked by Angela Crawford, PhD
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Drink up It’s Friday, and the weekend is calling—a chance to pause, reset, and focus on what truly matters. As we wrap up a busy week, let’s…
Drink up It’s Friday, and the weekend is calling—a chance to pause, reset, and focus on what truly matters. As we wrap up a busy week, let’s…
Liked by Angela Crawford, PhD
Experience
Education
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Weatherhead School of Management at Case Western Reserve University
Activities and Societies: Beta Gamma Sigma Honor Society
My research focuses on workplace motivation and igniting passion within employees.
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Licenses & Certifications
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Everything DiSC® Certification
Wiley Workplace Learning
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Strengths Based Coaching Certificate
Positive Psychology
Issued
Volunteer Experience
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Board Member
Brighton Center
Social Services
I am an active board member supporting the organization’s mission for individuals and families.
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Ascent Member Investor
Queen City Angels
- Present 3 years 2 months
Economic Empowerment
I am supporting entrepreneurs and working to help others achieve their dreams.
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Volunteer
Bluegrass Care Navigators
- 6 years 4 months
Social Services
I am a volunteer who visits patients and provides respite care for caretakers.
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Marketing Advisor
BETTER FUTURE FACILITATORS
- 7 months
Social Services
I assist this organization in advising their marketing interns in fulfilling their mission to help empower people who are homeless so they can become social entrepreneurs.
Publications
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Leaders SUCCEED together
Available at Amazon.com
Imagine waking up every day excited to go to work. Your organization is one where everyone feels trusted, respected, and valued. You’re an innovative company, you retain top talent, you have a competitive edge that can’t be replicated, and everyone’s relationships at home and work are healthy.
This isn’t an idealized picture of what’s possible, it’s the reality for companies who understand that leadership is done best together.
Leadership expert Angela Crawford, Ph.D., distills…Imagine waking up every day excited to go to work. Your organization is one where everyone feels trusted, respected, and valued. You’re an innovative company, you retain top talent, you have a competitive edge that can’t be replicated, and everyone’s relationships at home and work are healthy.
This isn’t an idealized picture of what’s possible, it’s the reality for companies who understand that leadership is done best together.
Leadership expert Angela Crawford, Ph.D., distills her decades of experience and research to introduce a practical and powerful system that promises to transform readers into influential and effective leaders.
That system includes seven steps:
Step 1: Self-awareness—The Leadership Mirror
Step 2: Understanding—The Leadership Lens
Step 3: Communication—The Leadership Bridge
Step 4: Culture—The Leadership Soil
Step 5: Expectations—The Leadership Compass
Step 6: Engagement—The Leadership Spark
Step 7: Development—The Leadership Growth Engine
Whether you're looking to hone your own leadership skills or cultivate a new generation of leaders within your organization, this book offers a comprehensive and easy-to-follow approach to achieve success.
Here's what you’ll discover inside:
With real-world examples, actionable tips, and thought-provoking exercises, Crawford provides you with the tools to lead well and elevate others along the way. This isn’t just about becoming a leader—it’s about becoming a leader who makes a difference.
We know leadership isn’t easy, but there’s hope. Because we also understand that the potential to become better leaders exists within each of us. Not perfect leaders—but better ones—and better is good enough to change our workplace . . . and our world. -
Frontline Employee Passion: A Multistudy Conceptualization and Scale Development
Journal of Service Research
Passion is a motivational force driving people toward success and satisfaction. Outside of entrepreneurship, though, research on how passion may be activated within a work role has been limited. As frontline employees (FLEs) are a vital link between organizations and their customers, measuring passion in the FLE context is particularly relevant. Anyone who has enjoyed memorable service knows, it is through passionate FLEs that service organizations may stand out from competitors. Through a…
Passion is a motivational force driving people toward success and satisfaction. Outside of entrepreneurship, though, research on how passion may be activated within a work role has been limited. As frontline employees (FLEs) are a vital link between organizations and their customers, measuring passion in the FLE context is particularly relevant. Anyone who has enjoyed memorable service knows, it is through passionate FLEs that service organizations may stand out from competitors. Through a series of seven studies conducted across multiple countries, this research develops and validates a measure of FLE passion. FLE passion is the intense positive feelings and identity reinforcement resulting from solving problems and/or serving customers. The developed and validated measurement instrument is comprised of both serving and solving dimensions and includes evidence that FLEs negotiate their identities and activate positive affect during service encounters. Theory and results indicate that organizations may control certain antecedents to passion and that passion is related, yet distinct, from such things as employee engagement and organizational commitment. A potential research agenda is presented based upon applying the FLE passion construct across various service domains.
Other authorsSee publication -
Customer Contact Employee Passion: How Dyadic Interactions Between Frontline Employees and Customers Transcend the Digital Age
American Marketing Association Conference
Angela Crawford wrote a conference paper that was accepted and she presented at the American Marketing Association 2016 Winter Conference. In this paper she describes discovering frontline employee role passion and explains how some frontline employees use their interactions with customers to ignite passion for their work.
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Words that Make Customer Contact Employees Tick
Academy of Management 2014 Conference
Angela Crawford coauthored a conference paper with Jagdip Singh on a grounded study of emotions and motivations that characterize highly engaged customer contact employees in service industries. We study the emotional and motivational constitution of customer contact employees to help service organizations locate, recruit and cultivate an intrinsically engaged human resource talent for their frontline employees.
Other authorsSee publication
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