Angela Crawford, PhD

Angela Crawford, PhD

Walton, Kentucky, United States
14K followers 500+ connections

About

I'm Angela Crawford, CEO of Crawford Partners, LLC. With over 20 years of strategic…

Articles by Angela

  • Thinking of Changing Jobs? Wait Just a Minute.

    Thinking of Changing Jobs? Wait Just a Minute.

    At this place in my career, I really enjoy the phone calls and appointment requests I receive from former students…

    5 Comments
  • Divided or United. What Leaders Can Do.

    Divided or United. What Leaders Can Do.

    Since the COVID-19 pandemic began to change our lives earlier this year, we have learned that there are many things we…

  • The Journey Ahead

    The Journey Ahead

    This time next week many of our students will be preparing for graduation. Here is the parting advice I have shared…

    2 Comments
  • Emotional Abuse & Bullying at Work

    Emotional Abuse & Bullying at Work

    Although we often think about bullying happening between children in schools and emotional abuse occurring within…

    3 Comments
  • Unintended Consequences of Workplace Redesign

    Unintended Consequences of Workplace Redesign

    One conversation I always enjoy is listening to people tell me about what they like most and least at work. Yesterday…

  • Sometimes Our Children Need to Experience It to Learn

    Sometimes Our Children Need to Experience It to Learn

    I walked into my grocery store today and was disappointed to see that they had integrated all of the healthy food into…

  • Is It Time for a Retail Redesign?

    Is It Time for a Retail Redesign?

    A couple of weeks ago I was leaving on a trip to the American Marketing Association conference in Orlando, Florida…

  • 3 Things Employees Say That Might Mean Trouble

    3 Things Employees Say That Might Mean Trouble

    Listening is noted as a critical 21st century business skill, but many of us are not as good at it as we think. Some…

Contributions

Activity

Experience

  • Crawford Partners, LLC Graphic

    Crawford Partners, LLC

    Greater Cincinnati Area

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    Crestview Hills, KY

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    Cleveland/Akron, Ohio Area

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    Crestview Hills, KY

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    Cleveland/Akron, Ohio Area

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    Cincinnati

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Education

Licenses & Certifications

Volunteer Experience

  • Brighton Center Graphic

    Board Member

    Brighton Center

    Social Services

    I am an active board member supporting the organization’s mission for individuals and families.

  • Queen City Angels Graphic

    Ascent Member Investor

    Queen City Angels

    - Present 3 years 2 months

    Economic Empowerment

    I am supporting entrepreneurs and working to help others achieve their dreams.

  • Bluegrass Care Navigators Graphic

    Volunteer

    Bluegrass Care Navigators

    - 6 years 4 months

    Social Services

    I am a volunteer who visits patients and provides respite care for caretakers.

  • BETTER FUTURE FACILITATORS Graphic

    Marketing Advisor

    BETTER FUTURE FACILITATORS

    - 7 months

    Social Services

    I assist this organization in advising their marketing interns in fulfilling their mission to help empower people who are homeless so they can become social entrepreneurs.

Publications

  • Leaders SUCCEED together

    Available at Amazon.com

    Imagine waking up every day excited to go to work. Your organization is one where everyone feels trusted, respected, and valued. You’re an innovative company, you retain top talent, you have a competitive edge that can’t be replicated, and everyone’s relationships at home and work are healthy.

    This isn’t an idealized picture of what’s possible, it’s the reality for companies who understand that leadership is done best together.

    Leadership expert Angela Crawford, Ph.D., distills…

    Imagine waking up every day excited to go to work. Your organization is one where everyone feels trusted, respected, and valued. You’re an innovative company, you retain top talent, you have a competitive edge that can’t be replicated, and everyone’s relationships at home and work are healthy.

    This isn’t an idealized picture of what’s possible, it’s the reality for companies who understand that leadership is done best together.

    Leadership expert Angela Crawford, Ph.D., distills her decades of experience and research to introduce a practical and powerful system that promises to transform readers into influential and effective leaders.

    That system includes seven steps:
    Step 1: Self-awareness—The Leadership Mirror
    Step 2: Understanding—The Leadership Lens
    Step 3: Communication—The Leadership Bridge
    Step 4: Culture—The Leadership Soil
    Step 5: Expectations—The Leadership Compass
    Step 6: Engagement—The Leadership Spark
    Step 7: Development—The Leadership Growth Engine

    Whether you're looking to hone your own leadership skills or cultivate a new generation of leaders within your organization, this book offers a comprehensive and easy-to-follow approach to achieve success.

    Here's what you’ll discover inside:

    With real-world examples, actionable tips, and thought-provoking exercises, Crawford provides you with the tools to lead well and elevate others along the way. This isn’t just about becoming a leader—it’s about becoming a leader who makes a difference.

    We know leadership isn’t easy, but there’s hope. Because we also understand that the potential to become better leaders exists within each of us. Not perfect leaders—but better ones—and better is good enough to change our workplace . . . and our world.

    See publication
  • Frontline Employee Passion: A Multistudy Conceptualization and Scale Development

    Journal of Service Research

    Passion is a motivational force driving people toward success and satisfaction. Outside of entrepreneurship, though, research on how passion may be activated within a work role has been limited. As frontline employees (FLEs) are a vital link between organizations and their customers, measuring passion in the FLE context is particularly relevant. Anyone who has enjoyed memorable service knows, it is through passionate FLEs that service organizations may stand out from competitors. Through a…

    Passion is a motivational force driving people toward success and satisfaction. Outside of entrepreneurship, though, research on how passion may be activated within a work role has been limited. As frontline employees (FLEs) are a vital link between organizations and their customers, measuring passion in the FLE context is particularly relevant. Anyone who has enjoyed memorable service knows, it is through passionate FLEs that service organizations may stand out from competitors. Through a series of seven studies conducted across multiple countries, this research develops and validates a measure of FLE passion. FLE passion is the intense positive feelings and identity reinforcement resulting from solving problems and/or serving customers. The developed and validated measurement instrument is comprised of both serving and solving dimensions and includes evidence that FLEs negotiate their identities and activate positive affect during service encounters. Theory and results indicate that organizations may control certain antecedents to passion and that passion is related, yet distinct, from such things as employee engagement and organizational commitment. A potential research agenda is presented based upon applying the FLE passion construct across various service domains.

    Other authors
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  • Customer Contact Employee Passion: How Dyadic Interactions Between Frontline Employees and Customers Transcend the Digital Age

    American Marketing Association Conference

    Angela Crawford wrote a conference paper that was accepted and she presented at the American Marketing Association 2016 Winter Conference. In this paper she describes discovering frontline employee role passion and explains how some frontline employees use their interactions with customers to ignite passion for their work.

  • Words that Make Customer Contact Employees Tick

    Academy of Management 2014 Conference

    Angela Crawford coauthored a conference paper with Jagdip Singh on a grounded study of emotions and motivations that characterize highly engaged customer contact employees in service industries. We study the emotional and motivational constitution of customer contact employees to help service organizations locate, recruit and cultivate an intrinsically engaged human resource talent for their frontline employees.

    Other authors
    See publication

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