Mark Oldani

☎️Imagine Service Agent handling Genesys calls, chats, and WhatsApp messages directly from Salesforce 🎯For sales team, combining Genesys outbound dialers with Salesforce Campaigns maximizes efficiency and results 🤖Real-time transcription with Salesforce Einstein Next Best Action is now a reality. Imagine a customer expressing a need and Salesforce AI instantly providing a recommendation—right when it’s needed 👨‍💼Supervisors, forget about switching between Salesforce and Genesys to monitor agent activities. Now, you can manage everything through Salesforce Omni-Supervisor, streamlining your workflow 🚀Using workforce management capabilities from Genesys, you can leverage agent data to build schedules and forecast call center volumes accurately ⭐️Who knows what possibilities that Radarr (Genesys social media listening) could introduce in future? #salesforce #genesyscloud

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Can we afford to stick with CX practices of yesteryear? What your execs need to know to ⬆️ CX, ⬇️ costs, and ⬆️ growth: https://lnkd.in/gaBjzN7F #RevenueOperations #BusinessGrowth #EmployeeEngagement #CX ClearAction Continuum Customer Experience Online Training

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Did you know the average tenure of a Sales VP is just two years? Sales leaders navigate immense pressures, often prompting them to make swift exits—but it doesn’t have to be this way. Grab your free copy of "Why Sales Leaders Fail" to uncover the common pitfalls to avoid and set yourself up for long-term success in the leadership seat. 👉 Download here: https://hubs.la/Q02XV-k50 #SalesLeadership #LeadershipDevelopment

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Tough venue for a workshop, as you can see. In California helping commercial leaders turn 2025 growth priorities into actionable ‘sales plays’ - ready for training the salesforce. At Sales Kick-off, sellers won’t just be excited about 2025, they’ll be enabled. #strategytoexecution

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Is AI the key to higher contact center ROI? Maybe…but first you need the right foundation. TTEC Digital's Tiffany Moses Gschwendtner discusses 4 things organizations should do *before* bringing AI into the mix. Check it out here: https://ttecd.co/3V8zB5N

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In the latest Measure Success Podcast, Carl J. Cox talks with Jason Cutter, a sales expert who focuses on human-centered selling. Jason shares how sales success has shifted away from product knowledge and toward understanding human behavior. In a world dominated by AI and data, Jason emphasizes the importance of H2H (human-to-human) connections to build trust, reduce buyer risk, and ultimately, drive sales success. In this episode, you’ll learn how to: - Shift from product-based selling to human-first selling - Create trust in today’s high-tech, low-touch sales environment - Build a scalable sales team that understands people, not just products Don't miss this episode if you’re ready to transform your sales strategy! Tune in now and join the conversation. #SalesSuccess #HumanCenteredSelling #Leadership #ScalableSales #MeasureSuccessPodcast

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To overcome revenue growth challenges, digital enablement has emerged as a powerful catalyst, transforming how businesses operate and compete, especially in the fast-paced automated economy. Click below to learn about digital solutions to revenue growth challenges.

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 Learn more about how healthcare organizations can develop sustainable and optimal denial management processes. Follow RevSpring Healthcare for insight and perspective.

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"The game has changed. Whether we wanted it to change is irrelevant." Download our latest Sandler Advisor to uncover three critical areas where cutting-edge sales leaders are going to run into Moneyball Moments and much more. Read the full issue here: https://hubs.la/Q02BmyTs0

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"The game has changed. Whether we wanted it to change is irrelevant." Download our latest Sandler Advisor to uncover three critical areas where cutting-edge sales leaders are going to run into Moneyball Moments and much more. Read the full issue here: https://hubs.la/Q02H8cK30

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The right contact center solution can streamline #manufacturing operations by better connecting the workforce and, in turn, delivering a consistent #customerexperience. Here are six key factors for #manufacturers to consider when choosing the best #contactcenter solution. #CCaaS #CX https://bit.ly/3LONqkI

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The right contact center solution can streamline #manufacturing operations by better connecting the workforce and, in turn, delivering a consistent #customerexperience. Here are six key factors for #manufacturers to consider when choosing the best #contactcenter solution. #CCaaS #CX https://bit.ly/3LNOLbe

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The right contact center solution can streamline #manufacturing operations by better connecting the workforce and, in turn, delivering a consistent #customerexperience. Here are six key factors for #manufacturers to consider when choosing the best #contactcenter solution. #CCaaS #CX https://bit.ly/46RV2wx

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