Arch

“You've saved people countless hours… With an Arch system, you have everything in one place, and every day you get your morning email and you see what statements came in, what capital calls came in, what K-1's came in, and what's missing - it's just extraordinarily liberating.” Many thanks to Gary D. Cohn for joining us in our brand new office space for Arch's first-ever family office client event! Fueled by a coffee cart and an abundance of new “New York City” Arch hats, Gary sat with our CEO Ryan Eisenman for a wide-ranging conversation detailing Gary's career path from a self-taught options trader to COO of Goldman Sachs to Chief Economic Advisor to the President. Follow Arch to stay up to date on future events!

Thanks, Menlo Ventures, for including us! We're thrilled with the strides we've made this year in leveraging generative A.I. "disrupt back-office processes for RIAs and investment funds." Shoutout to Numeric, Klarity, Orby AI, Rogo, Greenlite, NormAI and all the other fintech companies mentioned in the report. This is only the beginning.

Are you attending Schwab Impact? So is the Arch Team! We are excited to see everyone there. Stop by Booth 307 and say hello to our team to talk alternative investments, document collection, and K-1s!

Becca Zeltsman, Operations Associate at Arch, reflects on her journey into the world of startups: 💬 “It was clear from the onset Arch would be somewhere where I would learn and grow exponentially. The work Arch does goes far beyond workflow and efficiency tools for investors; it’s transforming the alternatives space.” 💬 Check out how Becca’s experience at Arch has shaped her early career and why she believes Arch is the perfect place for growth and impact. Want to join the team? We're hiring in all departments! https://lnkd.in/eMnWcXzD

Arch is excited to be named one of CB Insights Fintech 100 for 2024 alongside our friends Arta Finance, Farther, Gynger, Powder, Trust & Will, Vanilla, Wealth.com, and many more! Being recognized in the workflow automations category of the most promising global fintech companies is an honor for us, representing the latest step on our mission to simplify and transform private investing. And we’re just getting started. #Fintech100

At Arch, we really, really care about really (really) fast customer support. That’s why we’ve worked hard to get our client service response time to 33 seconds in Q3, a 25% improvement from last quarter (meaning if you send us a note inside Arch, you get a response from a REAL HUMAN in 33 seconds.) How this compares to others: - Booking an Uber in a busy city: 2–10 minutes - Waiting for a barista to make your coffee at Starbucks: 3–7 minutes - Getting a response from Facebook customer support chat: 10 minutes - Buying a flight on Delta: 2 minutes - 2 hours We’re also excited to add Leah Gilbert to our Support team. Leah joins Michael Schnitker and Nate Weldon to make every client’s experience with Arch as smooth as possible, so you can take back your time and focus on what matters most: your investments.

'We’re most proud of our organic client referral rate. More than half of our clients refer Arch to another potential client. To us, customer success is success at Arch.' Pulse 2.0 recently interviewed our CEO, Ryan Eisenman, for an inside look at how Arch is tackling the biggest pain points in private investing—like the endless hunt for K-1s and juggling multiple platforms to track performance. From a three-person startup to managing over $100 billion in investments, Ryan shares how Arch is reshaping the way LPs manage their portfolios. Check out the interview to hear more about the story behind Arch and what’s next. https://lnkd.in/g2-gchr6

You shouldn’t have to pour through PDFs to find the key data points on investment performance, portfolio company news, or other updates. As of today, with Arch Search, you can now quickly find insights, keywords, and pages across the entire Arch platform, even searching within all of your documents. From quarterly reports to investor letters, streamline how you access the information you need, whenever you need it. Available now on the Arch Portal.

Probably our favorite interview of all time Thank you, Stacy Havener, for the great questions and energy, we covered a lot of ground: - Personal: how my grandfather growing up in a coal mining town in Kentucky inspired me to start a business - Team: how Jason Trigg, Joel Stein, and I all met each other and decided to work together - Trajectory: what Arch is doing today, and where we’re going in the future (we’re just getting started...) - Pain points: what’s broken in the investment advisor and alternative investment spaces - Fun: why cookies (especially those shaped like K-1s) may be the best way to engage clients Look forward to sharing more soon! https://lnkd.in/eWeRxppr