Arch’s Post

Who else is tired of waiting forever on customer support? Most customer support reps take 2-7 hours to respond. Sounds absurd, right? Believe it or not, if you reply in just 1 hour, you're in the top 15% of support teams. 😲 That's still a long time to wait. Seems like support teams are always swimming in tickets 'cause they don't have the right tools to get to the heart of the problem quickly. They're still limited to chat or phone calls to get context into user issues. Here's where tools like Fullview enter the chat. Our goal is to give agents a faster way to get context, guide customers on-screen, and slash that time-to-resolution in half.

Apptrove Customer Support: Where Problems Surrender and Success Prevails! At Apptrove, customer support is more than just answering questions—it's about building relationships and delivering solutions. Here’s how we put customers first: Proactive Communication: We anticipate needs and provide clarity before issues arise. Quick Resolutions: We value your time with quick, effective solutions to minimize downtime. Personalized Assistance: Every customer is unique, and we tailor our help to fit individual needs. Continuous Improvement: We listen, learn, and refine our approach to serve you better. Customer support isn’t a department; it’s our promise of excellence. Let's create experiences that build trust and make a difference. ✨ #CustomerSupport #CustomerExperience #Apptrove #AppSuccess #AppMarketing #MobileMarketing #AppGrowth

#Day4 of The Personal Touch: Building Loyalty Through Tech Support Day 4: Going the Extra Mile in Customer Support Great customer support doesn’t end when the issue is resolved—it’s about going above and beyond to create a memorable experience. Whether it’s following up with the customer after a few days or providing additional tips and resources, those extra efforts can turn a satisfied customer into a loyal one. 💪 The little things make a big difference. A quick follow-up message shows that you care about their long-term success, not just the immediate fix. This builds trust and reinforces that you’re always there for them. 🌈 🔑 Pro Tip: It’s not just about meeting expectations—exceeding them is what truly sets you apart. #CustomerSupport #ExceedExpectations #TechSupport #CustomerCare

"🌟 Customer Support: The Heart of Every Business! 🌟 Great customer support isn’t just about solving problems—it’s about creating memorable experiences that build trust and loyalty. Whether it’s answering queries, resolving issues, or simply being a friendly voice, exceptional support makes all the difference. 💬✨ Tag your favorite customer support heroes or share your tips for delivering top-notch service below! 👇💛 #CustomerSupport #CustomerExperience #Teamwork"

At HelloData, we get a lot of compliments on our customer support, and one of the things I personally hear often is “Thanks for the quick reply!” In most industries (besides maybe government and cable TV providers) people expect prompt customer service. But in PropTech, it seems like people expect to pay separately for customer support, and for every request to go into a black hole with no reply for days. From a sales perspective, if we’re negotiating a 6-figure contract and I don’t reply to your question within an hour or two, I’m not doing my job. For customer service, if we don’t reply to your request in 1-2 mins, we’re not providing the level of service we’d expect if we were the ones reaching out. I want HelloData to raise the bar for customer support in PropTech. Our support reps know the industry and the product exceptionally well, and if they don’t know the answer, Nico, Tim and I regularly jump in to help. Because of this, we can see and address any recurring issues immediately. That wouldn’t be possible if we weren’t willing to experience any customer frustrations firsthand. We’re analyzing deals with our clients and seeing how they use our product to do it. That insight is extremely valuable! You might say it’s not scalable for the CEO to jump into live support chats… But it’s a lot less scalable to keep leadership so far removed from the front lines that they lose sight of what clients want.

Ever been stuck on hold for what feels like forever? 😩 Yeah, me too. It happened to me last week— I called customer support for something super urgent. 10 minutes later… still listening to that same terrible hold music. Frustration doesn’t even begin to describe it. And I’m pretty sure that experience wasn’t doing any favors for my opinion of the company. Here’s the thing— businesses don’t realize how much damage poor customer support can do to their brand. And yet, most of them don’t know how to fix it. That’s where Dialaxy comes in. It’s not just another phone system— it’s the game-changer businesses are using to streamline support, cut wait times, and keep customers HAPPY. With Dialaxy, you can automate your call flows, connect globally, and never miss a call again. And the best part? It takes just a few clicks to set up. I’ve seen businesses boost their customer satisfaction almost overnight. So, let me ask you: What’s the most frustrating experience you’ve had with customer support? Drop your story in the comments, I’d love to hear it! 👇 And if you're ready to finally give your customers the support they deserve, you know where to find me. 🚀

Check out my first blog post 🎉 Dobrina Laleva and I talked about the value of Customer Success in the Earth observation industry and the launch of our new premium support offering at UP42

We take customer support seriously! 1️⃣ We have real humans (awesome ones, actually 😄) who answer the phone! 2️⃣ We work hard to understand and solve your problems! 3️⃣ If we don't have the answer, your case will be seen by our team of developers within one business day! *Please note, some cases take longer than a business day to resolve but we make a habit out of quickly turning around tickets and getting you solutions fast! 👏Thank you to our top-notch support team for a successful August assisting our customers! 👉1,295 solved tickets 👉22 min. average ticket first-response time 👉95% Overall Ticket Satisfaction Score Thanks for letting us continue to serve you! 🌴 #oasissalessoftware #customersupport #allinonesoftware

Reflecting on Customer Service: Lessons from TeamViewer and Twilio In the ever-evolving business world, the way we handle customer service often says more about us than our products or profits. Recently, I had experiences with TeamViewer and Twilio that have me reflecting on how crucial good customer service really is. TeamViewer, with its auto-renewal policy, has been getting a lot of negative feedback. Their strict stance on refunds for forgotten renewals has led to scores of 1-star reviews. While their terms are clear, it’s a reminder that rigid policies can backfire and impact customer satisfaction. On the flip side, Twilio showed me a different approach. When I canceled a service, they quickly and automatically refunded the unused portion of my billing period without any hassle. This gesture, though simple, speaks volumes about their commitment to customer care. It’s these kinds of experiences that build lasting loyalty and trust. As I think about how to apply these lessons to my own business, it becomes clear that customer service isn’t just a nice-to-have—it’s essential. In a market full of choices, how we treat our customers can make all the difference in maintaining long-term relationships and a positive reputation. It’s not just about immediate profits; it’s about building trust and loyalty for the long haul.  #CustomerService #BusinessLessons #CustomerExperience