Tina Kennedy

“75% of brands could disappear and most customers wouldn’t care……” What’s going wrong with the UK services sector: https://lnkd.in/e-tEvtA5 . . #CustomerExperience #CustomerSatisfaction #BrandLoyalty, #BusinessStrategy #CustomerEngagement #ServiceExcellence, #ConsumerBehavior #BusinessInnovation #CX #CustomerLoyalty.

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So many senior leaders I talk to within digital face a common challenge - earning the right to move forwards. This includes getting ideas endorsed, aligning with stakeholders, and securing the necessary budget. Building evidence is crucial to earning the right to move forwards. A simple formula we rely on is: Human centricity + technical feasibility + business reality = Evidence. #Leadership #DigitalTransformation #BusinessStrategy #EvidenceBasedDecisionMaking

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https://lnkd.in/ernUsWqe - Join us at salesXchange where we pioneer digital excellence. Our consultancy delivers more than insight—it catalyses profound business transformation. Within days, you'll witness a radical shift in your business trajectory, driven by bespoke strategies that optimise every aspect of THE digital selling approach. This isn’t just improvement; it’s a complete reinvention designed to unlock new levels of success. If you're aiming to not only participate but lead in your market, it's time to act. Visit salesXchange and let us transform your approach with our unmatched digital selling strategies. Click the link up top! #B2BSales #SaaSMarketing #TechInnovation #SalesGrowth #DigitalSales #NewBusiness #SalesStrategy #TechLeaders #SaaSSuccess #BusinessDevelopment #RevenueGrowth #SaaSConsulting #LeadGeneration #BusinessTransformation #SalesExcellence #b2bnewbusiness #totaladdressablemarket #TAM #livestreaming #b2bprospecting

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https://lnkd.in/ernUsWqe - Join us at salesXchange where we pioneer digital excellence. Our consultancy delivers more than insight—it catalyses profound business transformation. Within days, you'll witness a radical shift in your business trajectory, driven by bespoke strategies that optimise every aspect of THE digital selling approach. This isn’t just improvement; it’s a complete reinvention designed to unlock new levels of success. If you're aiming to not only participate but lead in your market, it's time to act. Visit salesXchange and let us transform your approach with our unmatched digital selling strategies. Click the link up top! #B2BSales #SaaSMarketing #TechInnovation #SalesGrowth #DigitalSales #NewBusiness #SalesStrategy #TechLeaders #SaaSSuccess #BusinessDevelopment #RevenueGrowth #SaaSConsulting #LeadGeneration #BusinessTransformation #SalesExcellence #b2bnewbusiness #totaladdressablemarket #TAM #livestreaming #b2bprospecting

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➡️Next week David Smith and I are at Discovery Point, Dundee, to deliver our next Business Leader Group workshop. 💡The topic for the workshop is: 📱Working Smarter: How to succeed in an ever-changing landscape 🌍   👀 We will be taking a look at: ➡️Working smarter as leaders : How to improve your agility, efficiency and impact as a leader by building your second brain 🧠💪 ➡️We will also be looking at how change ready are you as a leader for 2025 and rethinking ambition, the latest emerging trends for attracting and retaining top talent 🧲 📌Would you like to join us? This peer group is for CEOs, Chief Executives or those working in senior leadership roles. Direct message David Smith or me to find out more. #leadership #peergroups #personaldevelopment

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My thoughts on the Team Management Profile, having used the profile for over twenty five years.

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Are you a CX superstar that would like to join us on an episode of our CXD podcast? As James Samperi put it, we love organisational mavericks, change makers and visionaries but also, being the geeks that we are, love to hear from people who have been knee deep in the delivery of great experiences and know what it takes to get them from design and strategy through to delivery. If you or someone in your network would like to join us on future episodes, reach out, we'd love to hear from you. #CXExperts #CXProfessionals #CXPodcast

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The impact of mentoring top performers goes way above the cost involved. Our Strengths Unleashed partner, Mark Cheshire, explains how investment in these people helps deliver the business benefit of more capable leaders in the future. #energisingleaders

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Have you done this month’s board report yet? Worth listening to this before you write your next one. #smegrowth #podcast #boardmeetings #boardreports

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I often ask leaders how they expect to achieve their strategy. They often don't have a systematic way of translating missions and goals into prioritisable work that people understand. It was great to hear Rhiannon Gaskell, Paul Hughes, and Scott Rogers from Culture Amp discuss how they share a living Product Roadmap that reflects their plans to achieve their mission. #agileaus24

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🌟How has your network helped spark new ideas? 🌟 This week has been about connecting with new people and reigniting relationships with familiar faces. From The Crafty Jar in Stourbridge, hosted by Talbots Law, to Five Alive Networking at Stourbridge Golf Club (thanks to Kevin Cox), and finally, Non League Networking at Stourbridge FC (brilliantly hosted by Emma Cromarty MCIPD), it’s been a whirlwind of energy, ideas, and inspiration. What stood out to me in every conversation was how collaboration fuels success and how curiosity drives us to keep learning and growing. It was great to reconnect with familiar faces like Lisa Tighe, ★Ian Preston★, Paul Lawrence, Nicola Harrop, Sophie Murcott, Andy Jones, Carl Morgan, David Hadley, Jo Mason, Richard Powell, Ismaeel (Ishy) Dillon, Marie Jenkins, Michael Skirving, Jaki Lewis-Thompson, Neil Shakespeare, Tony Seaton, and Chris Livesley—while also expanding my network with new connections who will no doubt inspire future opportunities. I’m constantly reminded of how much we gain by surrounding ourselves with like-minded individuals, sharing ideas, and staying open to new perspectives. After all, collaboration sparks innovation, and connection builds the foundation for long-term growth. 🚀 What has your network inspired in you this week? Have a brilliant weekend! 👋I'm Dave 🔥Igniting curiosity to help you build a better business   #thebusinessexplorer 👈 Follow this hashtag to see more of my content #fridayflashback #Collaboration #Networking #Curiosity #Connections #Inspiration

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True leadership shines brightest when values are woven into every stage of strategy and concept development. Here's how value-driven leadership accelerates progress and drives impactful outcomes: 1️⃣ Accelerated Decision-Making: Value-driven leaders prioritise swift yet thoughtful decision-making. By aligning decisions with core values, they streamline processes, enabling agility and responsiveness in dynamic environments. 2️⃣ Tailored Strategic Objectives: Leaders with strong values embed customised strategic objectives. They assess opportunities through the lens of integrity, sustainability, and social responsibility, ensuring alignment with organizational values. 3️⃣ Improved Governance: Value-driven leadership enhances governance practices. Leaders establish robust frameworks that uphold ethical standards, compliance, and accountability, fostering trust among stakeholders. 4️⃣ Risk Mitigation: Leaders mitigate risks proactively. By integrating values into risk assessment and management, they anticipate challenges, make informed choices, and safeguard the organization's reputation and sustainability. Value-driven leadership isn't just a concept; it's a catalyst for positive change.  Upholding values in strategy development, decision-making, and governance, can create a lasting impact grounded in integrity and purpose. 💡  #StrategicObjectives #EthicalGovernance #RiskMitigation

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When strategic decisions are guided by core values alignment it becomes a meaningful and powerful path to lasting outcomes = Value

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Agile Manchester took my 'Task Switch Challenge' this week Takeaway: we are all mostly struggling with task switching, even in teams, yet we're effectively living with it despite running various continuous improvement initiatives and having coaching support. Have you optimised your management and structure to set your teams up to own and operate their products? Or are your management and teams wrestling with each other, and not achieving a coherent workflow and quality outcomes? #agilemanc #productwaysofworking #digitaltransformation

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https://lnkd.in/eGfYw5Yk Investors in People can help organisations look at their offerings by undertaking the We invest in Wellbeing standard  Their NEW We invest in wellbeing standard focuses on a proactive and engaging approach to enhance the health and #wellbeing of your people. Experience more engagement, productivity and motivation within your team, while gaining the insight that will benefit your organisation and maintain a high-functioning wellbeing culture.If you would like more information about how we can improve your approach to wellbeing, please visit the new We invest in wellbeing page on our website below.https://lnkd.in/eV-kaZj2 

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