John Aves’ Post

“75% of brands could disappear and most customers wouldn’t care……” What’s going wrong with the UK services sector: https://lnkd.in/g3wdqf6h . . #CustomerExperience #CustomerSatisfaction #BrandLoyalty, #BusinessStrategy #CustomerEngagement #ServiceExcellence, #ConsumerBehavior #BusinessInnovation #CX #CustomerLoyalty.

“75% of brands could disappear and most customers wouldn’t care……” What’s going wrong with the UK services sector: https://lnkd.in/eHrSxut6 . . #CustomerExperience #CustomerSatisfaction #BrandLoyalty, #BusinessStrategy #CustomerEngagement #ServiceExcellence, #ConsumerBehavior #BusinessInnovation #CX #CustomerLoyalty.

“75% of brands could disappear and most customers wouldn’t care……” What’s going wrong with the UK services sector: https://lnkd.in/gDbHP78J . . #CustomerExperience #CustomerSatisfaction #BrandLoyalty, #BusinessStrategy #CustomerEngagement #ServiceExcellence, #ConsumerBehavior #BusinessInnovation #CX #CustomerLoyalty.

“75% of brands could disappear and most customers wouldn’t care……” What’s going wrong with the UK services sector: https://lnkd.in/dFYmETSS . . #CustomerExperience #CustomerSatisfaction #BrandLoyalty, #BusinessStrategy #CustomerEngagement #ServiceExcellence, #ConsumerBehavior #BusinessInnovation #CX #CustomerLoyalty.

Quality, trust, and a positive customer experience are key to brand love. 💯 But how do you achieve that? 🤔 #customercentric #brandstrategy Discover the 5 layers of an embodied brand experience: https://ow.ly/hYOF30sB6sL #CX #DesignBuildRun

Knowing what your customers want and expect from their experience with your business can be the difference between a thriving, growing business and going out of business. Find out how we can help - https://hubs.ly/Q02lPkgd0 #CustomerObsessed #CustomersMatter #CustomerJourney #CustomerExperience #CX #MysteryShopping #SecretShop #ShoppersView #CXconsulting

Public Service Announcement: NPS style questions might not always give you the insight you're looking for 💀 An oldie, but a good one... #fridayfun #nps #customerexperience #cxstrategy #cx #customerengagement #surveyresearch #insights

In the quest for customer loyalty, companies often hinge on Net Promoter Score (NPS) as the Holy Grail. But let’s disrupt this notion: is NPS truly the loyalty barometer we think it is? Consider the irony of asking customers to rate their likelihood of recommending an operating system. It’s the equivalent of asking if you’d chat about your favorite brand of flour at a party – unless you’re a chef or a baker, it’s hardly a showstopper topic. Here’s the truth – loyalty isn’t about scores. It’s about the stories customers tell about their experiences. It’s about the customer who goes out of their way to use your product, not because they scored you a 9 out of 10, but because your brand resonates with their very identity. Let’s shift our focus: • From numerical benchmarks to narrative brilliance. • From scored surveys to storied services. • From metrics that measure to experiences that matter. What if, instead of asking for a score, we asked, “Tell us a story about how our product fit into your life today?” Imagine the rich insights we’d unearth. #CustomerLoyalty #BeyondNPS #CXDisruption #StorytellingInCX #CustomerEngagement

Video 1 (less than 40 seconds): In-store experience is crucial for businesses! According to recent data, 84% of consumers believe that the experience a company offers is just as important as its products and services. This underscores the significance of creating memorable in-store interactions. Stay tuned for more valuable insights on enhancing the customer experience. #InStoreExperience #CustomerExperience #RetailInnovation #CX #RetailTrends #ConsumerInsights #ExperienceMatters #MemorableExperiences #RetailStrategy #BrandExperience @Nanovo

🧭 Find yourself feeling lost on a website? You're not alone! Learn how to reduce cognitive load and create a smoother shopping experience for your customers. Read the guide ➡️ https://bit.ly/4aVvWwN #tryzensglobal #lookup #globalbrandedcommerce #cx #cognitiveload