ArvatoConnect

🎁 ArvatoConnect Wrapped 2024 🎁 As the year draws to a close, we’re taking a moment to reflect on the incredible milestones and achievements we’ve created together. From innovation to collaboration, here’s our year in review. A huge thank you to our amazing team, partners, and clients. #YearInReview #Innovation #Collaboration #SocialImpact

Our leadership team has shared their predictions for the key trends shaping the year ahead - and the future looks exciting 😎 From the ongoing evolution of AI to game-changing advancements in talent acquisition, sustainability, and customer experience, 2025 promises to be a year of transformation and opportunity. 💡 Highlights include: - Embracing AI to enhance efficiency while keeping human connection at the core - Leveraging data and automation to personalise CX and foster innovation - Redefining HR with smarter tools, inclusive practices, and forward-thinking strategies - Driving sustainability to meet the expectations of customers and employees alike. Swipe through our carousel to see what Debra, James, Sally, and Nathian predict for the future of our industry - and how ArvatoConnect is ready to lead the way. #CX #Innovation #Sustainability

A huge thank you to the amazing companies who donated prizes for our Swansea site’s Christmas raffle - your generosity helped us raise an incredible £338 for two fantastic charities, Mind and Alzheimer's Society. With your support, we’re able to contribute to the invaluable work these organisations do, supporting mental health and those living with dementia. It’s inspiring to see how businesses can come together to make a real difference in our communities 💙 A massive shoutout to everyone who bought raffle tickets, too - your kindness will go a long way this festive season 🎅 Thank you to: 💙 Mobilise Cloud 💙 Sumillion Limited 💙 Swansea.com 💙 THE WEST WALES CHAMBER OF COMMERCE 💙 Neath Sports Centre 💙 DR. ORGANIC GROUP LTD 💙 The Sun Lounge #Charity #Christmas #Wales

We’re proud to share that our Swansea team has donated 30 presents to the Mr X Appeal 2024, helping to bring smiles to children across south Wales this Christmas🌟 The Mr X Christmas Appeal gathers gifts for over 5,000 disadvantaged children, making the festive season a little brighter for families in need. It’s a wonderful community initiative, and we’re thrilled to play a small part in supporting such an impactful cause. A huge thank you to our team in Swansea and Rhiannon Marks (pictured) for organising, as well as embodying the spirit of giving and showing what the festive season is truly about. #ExperienceMakers #Charity #MrXAppeal

Spotlight on our Connection Experts: Meet Gill Lewis 🌟 Our team is full of incredible individuals who go above and beyond to make every customer experience meaningful. One such standout is Gill Lewis, a Senior Customer Service Advisor whose dedication, empathy, and problem-solving skills embody what it means to truly connect with customers. From navigating complex challenges to building lasting relationships, Gill’s story shows the impact a personal touch can make. Her advice for those looking to excel in customer experience? Start with positivity, listen with empathy, and always aim to make a lasting impact. Check out Gill’s full Q&A on our blog to learn more about what makes her a true Connection Expert: https://lnkd.in/ed6KySFM 👏 Join us in celebrating Gill’s incredible work in creating better outcomes for our customers every day. #CustomerExperience #CXExperts #ConnectionExperts

If you missed it last week, our latest edition of The Connection newsletter is here - and it’s packed with everything we achieved this year! 2024 has been a year of resilience, adaptability, and progress. From securing key contracts to launching innovative solutions, we’ve shown the strength of teamwork and determination. Take a look back at the highlights, including: ✨ Major milestones like new partnerships and awards 💡 Innovations shaping the future of customer service and experience 👏 Celebrating our people and their incredible contributions 🌍 Progress in our social impact and sustainability goals. Click below to read more and see how we’re laying the foundation for an even stronger 2025 👇 #YearInReview #Innovation #Collaboration

The certifications just keep on coming... and we’re thrilled to announce that we’ve been recertified for another year across three key standards through BSI:  ✅ ISO 9001 - Demonstrating our commitment to quality management ✅ ISO 10002 - Ensuring excellence in customer complaints handling ✅ British Standards Customer Service Kitemark 8477 - Setting the gold standard for customer service delivery.  These certifications reflect our dedication to delivering the best possible outcomes for our clients and their customers, day in and day out.  A huge thank you to everyone at ArvatoConnect who played a part in achieving this - your hard work and expertise make this possible! 🎉  #CustomerService #QualityManagement #ISOStandards

We've had an exciting November at ArvatoConnect, and we’re thrilled to share our highlights with you. From major awards to partnerships and insightful talks, it’s been a month full of growth and success. 🚀 We extended our partnership with Dudley Council for another 3 years!   🏆 Proud to be Highly Commended at the European Contact Centre & Customer Service Awards (ECCCSA) and The UK Contact Centre Forum Awards Programme, alongside our client Vivobarefoot!   💬 Our team had a blast at the Engage Customer Summit of CX, sharing cutting-edge insights on empathy, innovation, and customer loyalty 🔒 Plus, we passed the National Cyber Security Centre Cyber Essentials assessment in Swansea. Read all the details in our latest newsletter and stay tuned for more as we gear up for the final stretch of 2024. #WeAreArvatoConnect #CXInnovation #PartnershipSuccess #DigitalTransformation

We’re super proud to share that last night at the European Contact Centre & Customer Service Awards (ECCCSA), we received 'Highly Commended' in the category of Greatest Environment, Social, and Governance (ESG) Impact 🌍 We're constantly and consistently driving meaningful change - whether it’s through reducing our carbon footprint, creating inclusive solutions, or delivering positive social impact for our clients and communities. To receive recognition like this, alongside so many fantastic examples of ESG strategies at the awards, is truly amazing.  A huge thank you to our sensational team for their dedication to social impact, and to the ECCCSAs for celebrating the incredible strides being made across our industry.  #ECCCSAs #ESGImpact #Sustainability #SocialImpact

Don’t forget to visit us at stand 14 if you’re attending the Engage Customer Summit of CX today 👋 And join us in the King’s Vault at 3.20pm for our talk on empathy as a driver of customer loyalty and growth 📈 #Engage24 #SummitOfCX #EmpathyInAction