People today are constantly connected, presenting a tremendous opportunity for retailers to deliver the right products to them across devices anytime, anywhere. We recently announced the release of enhanced campaigns to  help advertisers reach customers in a multi-screen world.  Today we’re pleased to announce that Product Listing Ads are now eligible to appear on smartphones globally, extending the shopping experience already available on desktops and tablets. When a user enters a shopping-related search, a commercial format that displays products in a single unit may appear above organic search results. This ad unit is labeled as ‘Sponsored’ and displays rich product images, prices, retailers and more. This mobile shopping experience will be available in all markets currently serving Product Listing Ads.

Below are a couple of examples of what a shopper might see when searching for a product from their phone.

In the image on the left, a user searching for a plaid tie may see an ad unit displaying three options. He can click any of them to learn more and buy, or click ‘Shop on Google’ to continue browsing on Google Shopping, as shown in the image on the right. From there, the user can look at an even wider variety of options from different retailers. He can review and compare images, prices, reviews, shipping options and other information. Perhaps he’ll narrow his search down to plaid ties over $45, or filter to see just the selections available nearby. Finally, once the user has honed in on the perfect choice, he can easily complete his purchase on the retailer’s site.

Ensure your products are eligible to display in this new unit for smartphones

• If you’ve already upgraded your Product Listing Ads to enhanced campaigns and made appropriate bid adjustments, your products will automatically be eligible to display in the new unit for smartphones.

• If you haven’t yet upgraded your Product Listing Ads to enhanced campaigns, we recommend you upgrade to increase coverage of your products and easily manage bids across devices, locations, and time of day - all from a single campaign.

Learn more in our upcoming mobile shopping webinar

Google Shopping and Enhanced Campaigns

March 14, 2013 at 10 a.m PT (1 p.m. ET)

During this webinar, attendees will learn about how Google Shopping and Product Listing Ads work in concert with features that are part of enhanced campaigns. We will also discuss the latest Google Shopping user experience on smartphones and cover new multi-screen opportunities for retail advertisers.

Posted by: Erica Sievert, Product Marketing Manager, Google Shopping

Ads on smartphones are effective, but many of us have at some point clicked on an ad by accident, which ultimately is a bad experience for the user, the publisher, and the advertiser who pays for clicks that may not be valuable. Our team has been analyzing the types of ad formats where accidental clicks are more likely to occur due to ad layout and placement, and are constantly looking at ways that we can combat them. Today, we’re introducing confirmed clicks into all in-app image ad banners on smartphones, which reduces accidental clicks by prompting the user to confirm that they intended to click on the ad.

We find that most accidental clicks on in-app image ads happen at the outer edge of the ad unit, likely when you’re trying to click or scroll to nearby content. Now if you click on the outer border of the ad, we’ll prompt you to verify that you actually meant to click on the ad to learn more.

This builds on our previous efforts with confirmed clicks for text ad banners on smartphones, which we introduced a few years ago. In the text ad format, tapping on the blue arrow button takes you to the advertiser’s ad destination, whereas tapping anywhere else in the ad prompts you to confirm your click.

By expanding confirmed clicks to in-app image ad banners, we’re now making this improved user experience consistent across the vast majority of the ads that we serve in mobile apps. In our initial tests, we found that confirmed clicks notably improve mobile conversion rates, with a slight decrease in clickthrough rate as accidental clicks are avoided.

This is only the beginning. As devices continue to converge there will be new challenges in the fight against what many have called the ‘fat finger’ problem. But implementing confirmed clicks is an important step that we think will benefit users, advertisers, publishers, and the mobile ecosystem overall, and we’ll continue to look for ways to improve mobile ads for everyone.

Posted by Allen Huang, Product Manager, Mobile Display Ads

In this increasingly multi-screen world, it’s important for marketers to easily run ads that reach people on different devices. But with different specs and standards across platforms, this can currently be difficult, especially for marketers who’ve invested in engaging rich media ad units. Since Flash isn’t supported on many tablets, and building a new ad in HTML5 can be expensive and time-consuming, often marketers’ rich media ads aren’t able to run on tablets. To address this, we recently launched a new feature in AdWords that allows you to easily convert Flash ads to HTML5.

Advertisers can now generate an HTML5 version of a Flash image ad with the click of a button, right within the Image Ad upload flow in AdWords. Because HTML5 ads can appear on browsers and devices that are incompatible with Flash, running an HTML5 version of an image ad alongside the Flash version in AdWords extends reach across devices. In this initial release, these converted HTML5 ads will show only on iPads, though we hope to extend support to additional tablet and mobile devices in the coming months.  

This new AdWords feature is part of our ongoing effort to make mobile rich media advertising easier. It’s the reason we’ve created products like Rich Media Designs for Mobile and continue to innovate around mobile ad serving solutions using the DoubleClick platform.  With the addition of this latest tool, it is now easy for advertisers targeting the Google Display Network with Flash ads to expand their ad's reach without using any creative resources.

To learn more about converting Flash ads to HTML5 in AdWords, visit our Help Center.

Posted by: Ashley Jiang, Product Manager, Display Ads

Mobile technology is making it easier than ever for people to research products and connect with businesses while they’re on the go. But we all know that sometimes it helps to speak to a real person before making a purchase decision. In fact, research shows that 52% of smartphone users have called a business after looking for local information on their mobile devices. Calls are key in helping consumers connect with businesses in the digital age, so incorporating a click-to-call strategy on mobile is crucial for any company that does business over the phone.

Companies big and small have put click-to-call functionality front and center in their mobile ads to reach customers on the go, and have seen impressive results. For instance, Comcast incorporated click-to-call ads into their mobile strategy, and now find mobile drives more than 10% of online sales. Esurance also reduced their cost per acquisition by 20-30% compared to other channels by using Google mobile ads with click-to-call. With more than 20 million calls made through Google click-to-call ads each month, it’s clear that mobile works when driving calls to businesses. In fact, our studies have shown that adding Call Extensions to mobile ad campaigns have improved advertisers’ average click-through rates by about 6-8%.

But as any business knows, getting customers to call is only half the battle. That’s why we’ve invested in features like Google call forwarding numbers, which show detailed reporting on calls generated from your ad campaign such as call start and end time, duration and caller area code. Having this valuable information can help advertisers understand how effective their ad campaigns are at driving calls as well as the quality of those calls. Advertisers using Google call forwarding numbers see calls last over six minutes on average.

We’re working hard to continually improve the click-to-call experience for advertisers and consumers. Here are a few of the things that our team has recently been hard at work on:

• Click-to-call button - We recently introduced a new click-to-call button for ads leveraging Call Extensions, which people can easily tap to call businesses. Early results indicate that this new design positively impacts advertiser click-through rates and call volume.
• Expanding availability of Google call forwarding numbers - We’re also focused on bringing Google call forwarding numbers to more advertisers so they can better measure the full value that mobile is driving through calls. Already available in US and UK, we recently expanded availability to Germany and plan to expand availability to additional countries in the coming months.
• Call Extensions for in-app ads - We also recently introduced Call Extensions for ads showing in apps on the Google Display Network. Now in addition to click-to-call ads across the mobile web, advertisers can also drive calls from ads in more than 300,000 mobile apps.

New click-to-call button

If you haven’t yet tried Call Extensions in your mobile campaigns, you can find instructions for enabling in our Help Center. We will also be hosting a webinar on December 5th focused on tracking call performance in your AdWords campaigns. To register for this webinar, click here.

Posted by Anurag Agrawal, Product Manager, Mobile Search Ads

This holiday season, make it easy for your customers to find, visit, and call your business with AdWords location targeting and location extensions. Location targeting shows your ads to customers in specific geographic areas you want to reach, while location extensions dynamically attach your business address and phone number to your ads. Today, we are announcing a few improvements to these two features and making them available in more countries to help your business “get local” for the holidays.

What’s new

1. Introducing airport targeting: A new way to reach travelers on the go
Whether people are checking a flight status or passing time before take-off, mobile and tablet devices have become indispensable for airport-goers. With the launch of airport targeting, businesses are now able to connect with potential customers on mobile, tablet or laptop devices in more than 350 airports around the world via AdWords.  

With airport targeting, you can offer relevant, last-minute travel and entertainment opportunities, promote your mobile application to airport travelers, amplify interest in your in-airport campaigns, build your brands with mobile display ads, and much more.  Plus, you can easily review the performance of these campaigns using geographic performance reports.  

2. Location extensions and sitelinks show together
Location extensions can now be shown alongside one-line sitelinks in text ads (on desktop and laptop computers) and will continue to show with two-line and three-line sitelinks. If you have a multi-channel business, consider using location extensions in addition to sitelinks to help you highlight specific areas of your business.    

3. Larger, more useful maps
Location extensions on desktop and laptop computers will now appear with a larger, more engaging map panel that will replace the current expandable map. When the location extension address is clicked, this new map panel appears to the right of the top search results.

Early testing suggests that users will click to see locations on a map more frequently than with our previous design.  

4. Better location matching for customers
Features such as postal code targeting in the U.S., have enabled us to show closer and more relevant locations to your customers from within your location extensions. At the same time, if you have a specialty or destination business such as a niche boutique or a ski resort, your location extensions can be shown to people who are located nearby, but who aren’t within your business’s postal code -- so you also can attract customers who are willing to travel longer distances to visit your business.

5. Online conversion reporting for Location Extensions
If you use AdWords conversion tracking, you probably want to know how location extensions affect your online conversion rates. Earlier this year, we included online conversion data within ad extensions reports to help you analyze the overall impact of location extensions on online conversions and measure your online conversions per location more effectively.

6. Geo-targeting and location extensions available in more countries
In addition to previously announced updates to location extensions and geo-targeting options in more countries, we’re excited to make location extensions available in Argentina, Bulgaria, Romania, Russia, UAE, and Vietnam.

We have also expanded geo-targeting options in the following countries: counties in the United Kingdom, departments in France, and cities in Argentina, Russia, and United Arab Emirates.

Here’s a full list of location targets available globally.

Get local
We hope these improvements will make it easier for you to highlight your local business information for customers, both during and after this busy holiday season. If you’re new to local ads, or would just like to learn more, check out our help center for step-by-step instructions on setting up location extensions and location targeting. And, you can always contact AdWords support.

Posted by Smita Hashim, Group Product Manager

People use their mobile devices to discover and engage with the world around them. Searching for local information is one of the most common activities on mobile - in the US, 94% of respondents said they had done so, and nearly every surveyed country reported numbers over 80%. With Google Maps, they make informed decisions about places to see, shops to visit, meals to eat, and more.

To enable advertisers to better connect with potential customers via mobile search, we have redesigned our local ad formats for Google Maps for Mobile.  These have produced measurable results - in initial tests, these redesigned formats increased click-through-rates by 100%. This visual redesign will be rolling out today to the newer versions of Android phones.  

The updated formats feature several key improvements:

• Important calls to action like “get directions” and “click to call” are now more prominent in the ad and clickable in more places.
• A new hyperlocal marker shows the user how close they are to an advertiser’s business location
• Clicking on the ad now takes the user to an advertiser’s website from within the app, making it simple to browse the site without losing context or access to maps app navigation.

Above: Current view of local ads in Google Maps for Mobile

Below:  Launching today, new feature improvements in local ads in Google Maps for Mobile

Ads in Google Maps for Mobile are one of many ways advertisers are delivering relevant local answers to people’s questions on mobile.  Likewise, a recent campaign from T-Mobile shows how search ads, combined with location extensions, enabled them to reach users close to their store locations across mobile search and maps.

T-Mobile understood that they needed to adjust their goals and tactics to cater to mobile user behavior.  On the difference in user behavior between desktop and mobile campaigns, Kari Nicholas, Media Director of T-Mobile USA explained, “Consumers searching on mobile devices tend to be further down the purchase funnel and have a more informed opinion about what they want, which presents an opportunity for us to influence their decision regarding where to buy while they’re on the go. That’s why we felt it was essential to provide a way for them to easily find our retail locations.” T-Mobile’s approach of using mobile location extensions drove over 160,000 click-throughs and a click-through-rate of 13%. To read more, download the full case study, here.

T-Mobile’s mobile search ads on Google.com and Google Maps for Mobile contain locally relevant information like a user’s distance from their closest location, and the ability to call and get directions to their closest store.

Mobile technology is enabling people to connect with businesses in new ways via smartphones and tablets. People use search and click to businesses’ websites, but they are also clicking to make phone calls, find directions to walk into local stores, and more. To take advantage of these new local search ads on Google Maps for Mobile, make sure you’ve done the following:

• Target the relevant campaigns to mobile devices
• Enable ads to show to search partners
• Finally, have location extensions enabled within AdWords to take advantage of all these new features - so be sure to enable them if you haven’t already!

We’re looking forward to further understanding mobile usage trends and helping businesses better connect with their customers on the go.

Posted by Jay Akkad, Product Manager, Mobile Ads

We recently launched improved app promotion text banners for Google Play and iTunes Store apps on the AdMob network. These banners will now contain information about the app being promoted, such as the price, app title, and the user rating that come directly from the Google Play or iTunes store.

Here’s a sample of what these ads will look like:


By providing more details in the ad unit, we empower users to make more informed decisions about what they’re getting, what they have to pay for it, and how other users like the app. More informed users drive improved conversion rates, thus providing better value for advertisers and app developers when they promote their mobile apps on the AdMob network.

Keep an eye out for more improvements to our ad formats, as well as look out for more ways to improve advertiser value and provide users with more information to make better decisions on mobile. We’re looking forward to continuing to helping app developers grow their businesses with AdMob.

Posted by: David Lewis, Software Engineer, Google Mobile Display Ads

Starwood Hotels & Resorts prides itself on delighting its guests wherever they are, and mobile has provided a tremendous opportunity to further Starwood hotel’s efforts, especially as travelers become more technically savvy across multiple platforms. Working with digital marketing agency Razorfish, Starwood Hotels & Resorts began running Google mobile search ads with click-to-call (CTC) and location extensions in November 2009, using a launch and iterate approach to achieve the best results. Through using mobile ads, Starwood Hotels & Resorts and Razorfish learned how guests are using ads to call as well as find directions to property locations.

“Implementing click-to-call and location extensions simultaneously boosted ROI and improved user experience,” says Amos Ductan, Senior Search Manager at Razorfish. “Mobile users are 20 times more likely to click on a map than desktop users and people who make a call are much more likely to convert. Ad extensions improved both conversions and customer experience.”

The combination of click-to-call and location ad extensions resulted in an increase in mobile paid search ROI, with CTC now driving a majority of Starwood hotel’s mobile search bookings. Additionally, Starwood hotel’s hyperlocal mobile search campaign resulted in:

• 20x increase in mobile paid search ROI
• Mobile booking growth of 20% month on month
• 200% increase in mobile traffic

To learn more about how Starwood maximized mobile, see here for the full case study.

Posted by Kevin Otsuka, Associate Product Marketing Manager

Online advertisers seek to effectively reach people across all devices and platforms. This means that regardless of whether your customer is on a computer, a mobile phone, or a tablet, we want to provide you with specific ways to reach them through targeted ad campaigns.  

AdWords advertisers already have access to a range of campaign targeting options. For our advertisers running mobile campaigns,we offer the ability to run separate mobile and desktop campaigns, the ability to target tablet devices, or target specific mobile phone carriers in your country (1).

Today we’re introducing two advanced targeting options that are now available in your AdWords campaign settings: WiFi targeting, and targeting by mobile operating system version.

WiFi Targeting
To reach users when you know they’ll have a high speed connection, you’ll now be able to target your campaigns to mobile users specifically on a WiFi connection.  If you’re currently targeting users on specific mobile carriers,  you can now target users on WiFi connections too, and expand your reach. This is also useful if your campaign or landing page has high bandwidth content, like videos that you’d like mobile users to access.

AdWords advertisers in these countries can now use WiFi targeting

To get maximum visibility for your ads we recommend targeting all available carriers and Wi-Fi traffic.

OS Version Targeting
You can already target mobile users by their operating system platform. For example, you can specify whether you would like to reach Android, iOS or WebOS devices with your ads. We’re now giving you even more granular targeting options if your application or service is only applicable to particular platform versions, such as “iOS version 4.0 and above”.


Take advantage of these new campaign targeting options in your Campaign Settings. Stay tuned to the Google Mobile Ads blog for updates on new ways target and reach your mobile customers!

(1)

Available in select countries: http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=86623

Posted by: Morgan Hallmon, Product Manager, Mobile Ads

Tablet devices went mainstream this year and people are using them - 65% of consumers who own tablets use them at least one hour per day. Consumers are embracing them as the third digital screen in their lives. Over the last few months, we've researched the ways people use their tablets on a daily basis and have recognized some emerging trends. Shopping, consuming media, gaming are all popular tablet activities according to our recent study. And, daily search trends suggest tablets are used more frequently in the evenings and at nights.

We’ve also looked at how consumers engage with ads on tablets. Our research shows that they have higher expectations of ads on tablets, believing they should be more interactive and touch screen friendly.

To help marketers reach these engaged consumers we are launched new tablet-specific ad formats. On the display side, today we are launching new Rich Media Designs for Mobile.  These new rich media templates will make it easy for advertisers to create rich media ads for tablets using existing assets (photos, logos, etc.) and then implement them across platforms (mobile, tablet and desktop).  Advertisers can use these templates in a number of ways, including to interact with a specific product, feature a collection of products or promote foot traffic to a specific store location.


For tablet search advertisers, we are launching Media Ads in beta this week. Media Ads take advantage of the large, interactive touchscreen by bringing video directly into an ad on the search results page.  Advertisers who want to engage consumers with video content can now use Media Ads to provide an immersive and engaging video watching experience. In addition to watching video game, TV or movie trailers, US consumers will also be able to view locally relevant movie showtimes right within the ad.

Tablet users can view movie, game, and TV trailers in a full screen overlay right from Google.com

These new tablet-specific ad formats build on the launch of new tablet-specific ad formats on AdMob and tablet-targeting in Adwords earlier this year.

While most advertisers do not need to create tablet-only campaigns today, they should start thinking about how they can engage their customers on Tablets in distinct ways and using made-for tablet formats, now and in 2012. Tablets are just getting started and we plan on continuing to invest in building tablet first consumer experiences and ad units.

Posted by: Karim Temsamani, VP of Mobile Ads

(Cross-posted on the Inside Adwords Blog)

There’s no debate that the world is going mobile. Mobile web searches have grown five times over the past two years. YouTube mobile now gets more than 400 million views a day, representing 13 percent of our total daily views.

For advertisers, this opens up more opportunities to reach customers. And in some cases, it can amplify existing campaigns. In a recent study conducted with Nielsen research, we found that promotions perform better together when displayed across multiple screens. In fact, brand recall jumps dramatically to 74 percent for people who saw ads across TV, PC, smartphone and tablets, up from 50 percent for those who just saw ads on TV.

Here are a few ways you can extend your mobile reach with YouTube:

YouTube’s Promoted Video ads on mobile
Do you use Promoted Video ads to reach viewers searching for relevant products and potential customers browsing videos on YouTube.com? You can also use Promoted Videos to reach viewers on the go. Promoted Videos are featured at the top of the video search results on m.youtube.com, YouTube’s mobile platform.

Advertisers pay only when the viewer chooses to watch the video, and all mobile and desktop view counts are summarized into one complete view count on your channel page. Mobile Promoted Video ads are auction-based campaigns that can be managed in your Google AdWords account. All Google AdWords campaigns are opted into “all devices” by default, but creating separate mobile campaigns help optimize your mobile campaigns and performance of your brand channel.

A Promoted Video ad on m.youtube.com  includes an ad thumbnail, title and channel name; similar to the organic video results.

Promoted Video ads have recently joined YouTube’s family of TrueView ad formats. Soon, your Promoted Video ads will become TrueView in-search ads and TrueView in-display ads. TrueView in-search ads show up in display ad units against search results on YouTube, whereas TrueView in-display ads show up in display ad units against suggested videos on YouTube and across website content on the Google Display Network. These TrueView video ads can be setup and managed in any Google AdWords for video account and purchased on a cost-per-view basis.

YouTube mobile in-stream ads
YouTube mobile in-stream ads are 15-second pre-roll ads that appear before the video begins to play. Similar to your desktop experience, mobile in-stream ads may show before videos produced by YouTube partners. In addition to the Android YouTube app, in-stream ads are also available to viewers accessing m.youtube.com from their iPhone.

You can optimize your mobile in-stream ads to reach specific audiences, locations and content. In-stream ads are priced on CPM and can be arranged via ad reservation through your Google sales representative.

Animal Planet used mobile in-stream ads to promote the new season of River Monsters.

YouTube mobile roadblocks
YouTube Mobile roadblocks give brands 100% share of voice on the YouTube home, browse and search pages on m.youtube.com. According to recent Nielsen data, these roadblocks add 17 percent incremental impressions for advertisers.

adidas used mobile roadblocks to complement their homepage masthead ad. Using multiple mobile tactics in addition to roadblocks, channel views jumped 26x over the span of their “adidas is all in” brand campaign.

Mobile brand channels extend your online presence
Many advertisers use banners, background images and gadgets to customize their YouTube brand channels. Extend your brand presence to mobile users by creating a customized mobile brand channel. Accessed through m.youtube.com, mobile channels offer the same high level of customization, including the use of gadgets. You can drive traffic to your YouTube mobile brand channel by running ads on the AdMob network or on m.youtube.com.

YouTube’s AdBlitz brand channel features custom-designed elements which engage our growing mobile audience.

For more information about YouTube mobile ads, connect with your Google sales representative or visit www.youtube.com/advertise/mobile.html.

Posted by Nicky Crane, Product Manager

At IAB MiXX in New York, I got to demo some of the amazing things that are possible with HTML5 mobile rich media creative, like our recent Uncover Your World campaign.

Today, we’re making HTML5 banners available to all advertisers and agencies, providing marketers with a richer canvas on which to create beautiful ad experiences on mobile.  In addition to animations, HTML5 banners enable marketers use mobile device capabilities like tilt and shake to enrich their creatives.  These banners will run on all our ad unit sizes for both tablets and smartphones in iOS and Android mobile apps in the AdMob network, and will offer new opportunities for marketers to drive engagement and improved performance on mobile.

What’s possible with HTML5 banners? Inspired by IAB MiXX’s host city, New York, we created a sample ad to show some of the things marketers will be able to do with this new format.  In the ad, the New York skyline appears layer by layer, and then, as the user tilts the tablet, the skyline moves, creating the illusion that the user is peering around the buildings. Click here from your tablet to see the ad.



Mobile display advertising is skyrocketing and we’re dedicated to fostering this ecosystem and helping it continue to grow.  In addition to new creative tools like HTML5 banners, we’re also working hard to make mobile display ads more efficient.  Today, beta advertisers can serve rich media ads from Doubleclick into AdMob apps, a feature that has seen exciting initial results. We are also working closely with the IAB to create the industry's first standards for mobile rich media ads, which will make easier to run rich media ads across multiple ad networks.

We look forward to seeing what all those creative minds come up with!

Posted by: Clay Bavor, Product Management Director, Mobile Ads

Incorporating social recommendations into display advertising will make ads more relevant for users and impactful for advertisers. Today the Google+ project is expanding to the Google Display Network.  

The +1 button will start to roll out on AdSense for Mobile Content publishers for both text and image ads by early October.

The +1 button will appear on the left side of the ad and recommendations will appear for several seconds, then  

fade out.

Advertisers interested in learning more about the +1 button can view today’s announcement or the AdWords help center for more details.

In the next several weeks, we will share the details of how developers can incorporate +1 ads into their mobile applications.  Mobile web publishers who prefer not to show the +1 button can opt out starting today by signing in to your account at google.com/adsense.

We’re excited with the broad consumer engagement with the +1 button throughout the web.  Find out more about the latest developments to the Google+ project here.

Posted by Neha Pattan, Software Engineer, Mobile Ads