Marketing and Society

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By:

S. Jawad Ali Kazmi


Afsah Imtiaz
Agenda
 Major social criticisms of marketing.

 Defining Consumerism and Environmentalism &

how they affect marketing strategies.

 Principles of Socially Responsible Marketing.

 Role of Ethics in Marketing.


Social Criticisms of Marketing

Social Criticisms of
Marketing

Marketing’s Impact Marketing’s Impact Marketing’s Impact


on Individual on Society as a on Other
Consumers Whole Businesses
Marketing’s Impact on Individual
Consumers
 High Prices
 High costs of distribution
 High advertising and promotion costs
 Excessive markups

 Deceptive Practices
 Pricing
 Promotion
 Packaging
Marketing’s Impact on Individual
Consumers

 High-Pressure Selling

 Shoddy or Unsafe Products

 Planned Obsolescence

 Poor Service to Disadvantaged Consumers


Marketing’s Impact on Society as a
Whole

 False Wants and Too Much Materialism

 Too Few Social Goods

 Cultural Pollution

 Too Much Political Power


Marketing’s Impact on Other
Businesses

 Acquisitions of Competitors

 Marketing Practices

 Creating Barriers to Entry


Citizen & Public Actions to Regulate
Marketing
Public Actions to
Regulate Marketing

Consumerism Environmentalism

Citizen & Public


Actions to Regulate
Marketing
Consumerism
 Traditional Seller’s Rights

 Traditional Buyer’s Rights

 Additional Rights Proposed by Consumer

Advocates

 Each proposed right has led to more

specific proposals by consumerists


Environmentalism
 Environmental Sustainability

 Pollution prevention

 Product stewardship

 New environmental technology

 Sustainability vision
Public Actions to Regulate
Marketing
Major legal issues affect every area of marketing
management, including:

 Selling and advertising decisions


 Channel decisions
 Product decisions
 Packaging decisions
 Price decisions
 Competitive reaction decisions
Business Actions Toward Socially
Responsible Marketing
Enlightened Marketing
 Consumer-Oriented Marketing

 Innovative Marketing

 Value Marketing

 Sense-of-Mission Marketing

 Societal Marketing

 Societal Classification of Products


Consumer-Oriented &
Innovative Marketing
 Consumer-Oriented Marketing
Companies view and organize their marketing activities
from the consumer’s point of view.

 Innovative Marketing
Companies seek real product and marketing
improvements.
Value &
Sense of Mission Marketing
 Value Marketing
Companies make marketing decisions by considering
consumers’ wants, the company’s requirements, consumer’s
long-run interests, and society’s long-run interests.

 Sense of Mission Marketing


Companies define their mission in broad social terms rather
than in narrow product terms.
Societal Marketing
 Societal Marketing
Companies make marketing decisions by considering
consumer’s wants, the company’s requirements, consumer’s
long-run interests, and society’s long-run interests.

 Societal Classification of Products


 Deficient products
 Pleasing products
 Salutary products
 Desirable products
Marketing Ethics
 Corporate Marketing Ethics Policies

 Guiding Principle in Policy Determination

 Free market and legal system

 Individual companies and managers

 International Ethical Policies are a Special Challenge


QUESTIONS???

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