Project Full

CHAPTER-1 INTRODUCTION
Welfare measures are quite essential in any modern organization. The minds of the employees are the biggest assets of an organization which can not be shown in the balance sheet. Employee is backbone of any industry; employee satisfaction is must important one. It helps to improve the efficiency of the employees to know about the effectives of the facilities provided by the company, and thus to improve the functions of various welfare measures implemented. Welfare includes anything that is done for the comfort and improvement of employees and is provided over and above the wages. Welfare helps in keeping the morale and motivation of the employees high so as to retain the employees for longer duration. The employees are capable of getting best output only when they were well satisfied with the facilities given by the organization. In the modern era, every organization is competition hard to retain the employee in order to get the best possible output. Nowadays the employees are having awareness about the welfare facilities. The government also implemented the several welfare acts. The labour unions also help the employees to get the welfare facilities. Every organization has to give the valuable benefits to their employees It is vary from one organization to another organization.
The present study conducts at Meenakshi Mission Hospital and Research Centre. The MMHRC also provided the various welfare benefits to their employees, and attractive benefits also provided to their employees. So the researcher has decided to find out the employees satisfaction level towards the welfare measures.
1.2 ORGANISATION PROFILE

Meenakshi Mission Hospital and Research Centre, Madurai is run by S.R.Trust (Sri Ram Trust), a Non-Profit public charitable Trust. This non-profit organization is registered under the Indian Trust Act on May 9th 1985.the founder president of S.R.Trust Dr.N.SethuRaman was inspired by his teacher, Thiru.Manickavasagam, who urged him not only to provide medical services but also to work for social enlistment. MMHRC fifteen years back was madurai surgical clinic a 60 bedded hospital in a rented building at Munichalai road, Madurai with two departments-urology and general surgery. Now MMHRC is a 500 bedded super specialty health care center providing services through it 46 medical departments. This multi specialty hospital and research centre was started on 20th April, 1990 by S.R.Trust. MMHRC is now a financially stable organization. Its infrastructure is good with advanced medical equipments, eminent doctors and needed resources for further growth and expansion. Today, Thiru.Manickavasagam would be proud of his student, for the S.R.Trust has grown into a strong institution involved in multifaceted activities in health and social development.
BOARD OF TRUSTEES
Dr.N.Sethuraman Dr.Mrs.Rajam sethuraman Er.s.Ramesh Dr.s.Gurusankar Mrs.Jayashrimahesh Mr.S.Parthasarathy Mr.S.Manavalan Mrs.N.Chinnammal Mr.P.Dhanapandi Founder President Executive Director Vice President Vice Chairman Trustee Trustee Trustee Trustee Trustee
Mr.A.Shanmugasundaram Mr.S.Ragunathan
Trustee Trustee
Mission
World class care with in every bodys reach
Vision
No man is too poor to afford first grade medical treatment.
Values
Care Compassion Commitment Charity Empathy Quality service
Quality service
MMHRC Madurai pursuit of excellence is committed to comply with applicable requirements for developing and providing World-Class health care at an affordable cost. We shall foster an environment in which every person in motivated to continually improve the efficiency and effectiveness in the management of health care services.
Organization chart
Board of Trustees
Founder of Chairman
Executive Director
Medical director
Director Administration
Academic Director
Nursing
Laborator service
Billing
Pharmacy
Nursing superindent Chief lab services Materials Finance
Internal audit Anostogtology Cardiology Cardiologic surgery Dental surgery Dermatology Ext audiology Gastro enterlogy General Medicine General Surgery Oncology Nephrology Neuro surgery Suclear medicine imaging HPD T&D
Obsterics & gynecology
Benefits and services provided in MMHRC

Employees of Mmhrc get various kinds if benefits and services from the Management. This acts as a great support to the hospitals Management to make its employees stay in the hospital itself. To avoid or reduce the different Management problems, the human potential development department has rendered its supporting hands to the hospitals Management. The establishment of suitable culture, workers, commitment, importance for the participation of works, better relationship style, planning continuously and effective implementation of change can surely support the Management in making the hospital serve better. Existing Welfare Facilities Apart from the statutory benefits the Management is providing a number of non-statutory benefits for the employees through the human potential development (HPD) department.
1.
Festival gift
Instead of bonus, this service organization gives gifts to the employees on the special occasions like Deepavali, Ramzan and Christmas. Eligibility criteria The employee should have completed one year of service in this Below Rs.3000/- one month salary. Above Rs.3000/- only Rs.3000/- to get eligible. organization.
2. Leave benefits
1. Casual leave: (CL) Eligible to avail for 12 days per year.
2.
Sick leave: (SL) Eligible to avail for 12 days per year
3. Earned leave: (EL) Eligible to avail for 12 days per year but this can be availed only after the completion of 240 days of service in a calendar year. 4. Maternity leaves: (LOP) Eligible to avail for 12 weeks (6 Weeks) of pre natal leave & 6 Weeks of post natal leave. Moreover the female employee applying for this leave should have competed one year of service in this organization. 5. Wedding day special leave This will not included in any category of leave viz, CL, EL, LOP, but considered as a special leave.
6. Children education allowance

This education allowance is given by the Management as a supporting amount for the education of the employee children. Applicability 1. The employee should have completed 2 years of service as on 30th June of every calendar year. 2. This includes the casuals employees in the house keeping and laundry departments. 3. The salary limit its not more then Rs .4000 per month
4. Maximum of Rs 3000/- per child, for not move than two children of the employee subject to the production of bills for reimbursement. 5. The amount is disbursed during lunch interval with free lunch to the spouse or accompanying children.
Following bills are covered for reimbursement Tuition fees Uniform (including stitching charges) Books, Note books, School bags. The reimbursement of the amount is based on the reduction of relevant fees receipts along with a requisition. If father is employed, the mother has to receive the above reimbursement amount and vice versa. Following expenses are not covered 1. 2. 3. 5. 6. Donation Private tuition fees Bus charges Tour Teacher / parent association fund and other expenses,
4. Shoe socks
7. Pen, Pencil, Rubber, Sketches, Pencil box, Geometry box water bag etc
4. T.N professional courses entrance examination tuition fees (M.B.B.S, B.E ,B.SC ,AGRI)
1. The staff should have compulsorily completed 2 years of service as on 30th June in the calendar year.
2. The staff those who are drawing Rs.4000/- or less are eligible for reimbursement amount is sanctioned of 100/- amount spent the reimbursement amount is sanctioned based on the production of relevant bills / fees benefit along with the requisition duly signed by personal manager. Subject to the scrutiny of the internal auditing department. If the bills produced by the employee are fount false at a later date / or while scrutiny / the amount 30 sanctioned would be automatically be forfeited apart from taking disciplinary actions against the employee and the punishment is imposed management deems fit.
5. Medical treatment benefit

MMHRC provides medical treatment benefits for its staffs, staffs dependents and students. Eligibility criteria a. The staff / students should have completed 3 months of service in this organization. Staff Consultation Treatment Investigation Room rent Free Free Free Staff dependent Free 50/-cocession 50/-concession 50/-concession Student of MMHRC Free 50/-concession 50/-concession Cubicle room only
Free
Dependents means 1. 2. 25 yrs. 3. 4. Brother unmarried & wholly dependent unto the age of 18years. Sister unmarried, unemployed wholly dependent unto the age of 25 year no concession for medicine and hood Father / mother /wife /husband. Children, unmarried, unemployed & wholly unto the age of
6. Inpatient Admission Facility

The employee of MMHRC also enjoy the inpatient admission benefits services 1. Special room: Doctors / managers and dependents (TV & Telephones. Etc) 2. Cubicle room: Middle level employees & their dependents 3. General room: House keepers laundry & casual employee and their dependents.
7. Free medicine worth Rs 500
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Medicine worth Rs 500 (maximum) is given to an eligible who is admitted as in patient in the hospital 3 time in the calendars year are given free medicine worth of rs 500 (maximum) in each time
8. Employee health check up benefit

STAFF ETP.Employees Drivers Students /Mess Staff CONCESSION 100 % 100 % 100 % DURATION Monthly once Half Yearly yearly
9. Mess Benefit
1. Member ship o Salary rs 3000 below Rs 600/- per month o Salary rs 3000 and above Rs 43/- per day o House keepers (casual) Rs 300/- per month 2. Non membership Break fast Rs 20 Lunch Rs 20 Dinner Rs 20 Only mess menu is allowed extra items will be charged as per the rate applicable 3. one rupee meal For security Guard plumber painter, welder, O.T. Assistants, Electrician, A/C plant technician, Helper & Casuals, gas plant technician, helper, house keeping staff 11
4. Free meal (lunch & dinner) 1. Casuals, house keepers, laundry employee and lift operators
MEENAKSHI NALA THITTAM WELFARE FACILITIES

1. Natural calamity allowance Eligible or employee welfare hand contributors one year completion of service Affected by natural calamities The amount is given only up to Rs 2000/The damages are inspected and estimated by the civil & HPD Department.
2. Employee welfare loan

a. b. c. d. e. rules f. An employee can apply only after the completion of 6 month after the recovery of the previous loan if the she have got any loan paid by the hospital g. h. i. Applying for new loan is not allowed fill the previous loan The loan amount is sanctioned based on the salary The loan is also approved based on the bills proved and amount is recovered by the hospital For all employees One year completion of service Amount given up to Rs 10,000/- for all employees except Recovered in maximum of 10 installments Interest for the paid amount is calculated as per the hospital
casual labors (Rs 3000/- only )
FCFS basic
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3. Salary Advance Benefit

Eligible for all employees 50/- of the salary is given in advance Eligible only for 2 times in a calendar year
4. Marriage Increment Benefit

All muster roll employee Rs 200/- will be incremented Increment only those employees whose salary is below Rs 10,000/-
5. Child Increment Benefit

a. All muster roll employee b. Rs100/- will be incremented c. Incremented for those receiving salary below Rs10, 000/-
6. Graduate increment Benefit

o Only for staff getting below Rs1, 500/- per month o Increment given on the submission of original provisional convocation certificate
7. Washing Allowance
Only for security & nursing staffs Rs50/- per month
8. Teaching allowance
Only for nursing staff 13
Rs500/-per month
9. Regiscan allowance
a. Only for ward boys b. Rs500/- per month
10. Special allowance

The employee should have worked for minimum of 20 days Month
i. Operators theatre : CTS- ICO; Cath Lab IRCU a) b) staff nursing OT secretary(Rs 1000/-per month ) ANM nursing assistants (Rs800/-per month)
ii. ICU a) b) iii. 12 hours duty a) b) 11. Funeral Benefit i) Employee welfare fund contributes the amount Rs2000/ii) For general of a. Father b. Mother c. Son d. Daughter e. Wife husband 14 staff nurses (Rs500/-permonth) ANM, nursing assistants & trainees (Rs 400/-) staff nurses (Rs 600/- per month ) ANM nursing assistants (Rs500/-per month)
And for their dependents who are wholly dependent 12. Free Conveyance The management provides the hospital vehicles for staffs marriage staffs dependents marriage but only for 35 kms.
Salary Disbursement
- Last working day of the month - Month salary above Rs 5000/- is given by cheque - Month salary below Rs 5000/- is given by ATM Corporation bank
ACHIEVEMENTS
Well qualified and experienced surgeons of MMHRC have conducted 180000 surgeries successfully since its inception. MMHRC has provided the healing touch for 232000 patients Success rate in treating accident victims at MMHRC is 98.43 % The patient satisfaction index in MMHRC is 90% Training on Health Care Providers on new strains of disease is also imported by MMHRC. During the past 6-years 45000 health care providers were trained on STD/HIV/AIDS and numerous CME programs were organized. About 15000 PLWHAS were admitted for treatment for ols and with ART Till December 2004, 18000 cataract operations were conducted Maternal mortality rate is 0 %.
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The average period of Hospital stay for patients at MMHRC is only 5.13 days, which is less than WHO norms of 6 days.
REGOGNITION / AWARDS / ACCREDIATION

For its values and quality services MMHRC is recognized and acknowledged both nationally and internationally. Among several honors, MMHRC has been conferred with: Golden peacock national quality award in 1999. B.C.Roy award to Dr.N.Sethuraman, founder chairman in 1998 by the president of India. Vocational excellence award by rotary international. Certified as ISO 9001: 2000 by TUV West Germany. International Presentation. Two of the MMHRC publication Meenakshi Maruthuva Malar and MMJ are recognized and approved by UNESCO ISSN. quality circle award for Excellence Demo
Kindly transplantation approved by Director of Medical and Rural Health Services, Government of Tamilnadu. To admit and treat Medico Legal cases i.e. Accident / Suicide / Poison. Approved hospital for treating State / Central Government Employees and their dependent family members. Authorized Regional Blood Bank.
PUBLICATIONS
MMHRC publishes are the following monthly and occasional magazines. 1) Maruthuvamalar Widely circulated allopathic magazine published by MMHRC
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2) MMJ Medical Journal Published by Meenakshi IMA Branch for the allopathic doctors. 3) MMHRC News letter Carries information to public about the services, achievements and activities of the hospital. 4) Red Ribbon News Letter A publication of the STD / HIV / AIDS InfoTech centre for Red Ribbon Club members.
5) CONSORT News Letter Bulletin Consortium of service organization of Tamil Nadu, Supported by MMHRC.
6) Hemophilia News Letter News Letter of the Hemophilia club. 7) Kasakkum inippu Diabetic society MMHRC.
Maruthua Isai Tamil A compilation of Tamil Poetry-Propagating the messages such as Family Planning, Blood Donation, Prevention of Cancer, Hazards of Smoking etc Marudhu Pandiar Kummi 17
A compilation of Tamil folk songs narrating the life history of the earliest freedom fighter brothers of Tamil Nadu
Guide on Breast Cancer

Vidiyal Websites MMHRC has launched a website.www.meenakshimission.org.and a support AIDS.www.mmhrcaidsinfo.org. website on STD / HIV / Drug Addiction
ACADEMIC STATUS
As on educational institution it is affiliated with the following institutions.
Academics
Meenakshi Mission Hospital College, a division of Meenakshi Mission Hospital and Research Centre (MMHRC), is an established educational institution recognized by several reputed national and international universities. MMHRC offers the following courses
AFRCS
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The Royal College of Surgeons of Edinburgh has bestowed the recognition to MMHRC to train doctors seeking AFRCS Examinations Diplomat in National Board of Examination (DNB) MMHRC is recognized by the National Board of Examinations to conduct DNB courses in PG Courses Super Specialty PG Courses 1. General Medicine 1.Nephrology 2. Family Medicine 3. General Surgery 4. Obstetrics & Gynecology 5. Anesthesia 6. Orthopedics 7. Radiology 2.Urology 3.Surgical Gastroenterology
Doctoral Studies
Recognized by Madurai Kamaraj University and MGR Medical University for Ph.D. under the guidance of Dr. V.N. Rajasekaran, our Medical Director. The Medical Council of India has recognized MMHRC for Compulsory Rotator Resident Internship (C.R.R.I) and senior house surgeons for medical graduates.
Hospital Management Courses

MMHRC is an accredited institution affiliated to Madurai Kamaraj University to conduct the following Hospital Management courses. Prof. A.K. Siva Kumar, the Principal, is the Lead Faculty for these Management Courses.
M.B.A. Hospital Administration (New)
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Eligibility: Duration:

Graduates Two Years P.G. Diploma in Fundraising Management P.G. Diploma in Micro Credit Management P.G. Diploma in Medical Records Management P.G. Diploma in Total Quality Management in Hospitals
Distance Education Courses in Health Science

MMHRC is recognized as a Training Centre by the Directorate of Distance Education, Madurai Kamaraj University to offer the following Health Science Courses:

P.G. Diploma in Nutrition and Dietetics
P.G. Diploma in Biostatistics P.G. Diploma in Health Information Management P.G. Diploma in Medical Documentation Management P.G. Diploma in Radiography and Imaging Technology P.G. Diploma in Hospital Laboratory Technology
Eligibility: Science Graduates Duration: One Year
Hospital Job Oriented Courses

MMHRC offers the following UG Courses, under the Off Campus Programme of Mother Teresa Women's University, Kodaikanal:

B.Sc. Applied Biochemistry B.Sc. Applied Microbiology B.B.A. Hospital Administration A Pass in Plus Two (with minimum 50% Marks) Three Years 20
Eligibility: Duration :
Team Leader
Prof. A.K. Siva Kumar is the Principal, who leads the academic team of the fulltime courses affiliated to Madurai Kamaraj University and Mother Teresa Womens University. Prof. A.K. Siva Kumar, formally trained in Hospital Management, is a notable trainer cum management consultant. He served as visiting faculty / member of board of studies / examiner for 5 universities in India and Nepal besides a Honorary Advisor of Hospital Accreditation Programme, Department of Health, Ministry of Health, Government of Nepal and World Health Organization. At present he is a member to the Academic Council as well as Senate of Madurai Kamaraj University.
Para Medical Courses Para Medical Courses

MMHRC is recognized by Indian Medical Association to conduct the following courses:

Diploma in Medical Lab Technology (DMLT) Diploma in X-ray Imaging Technology (DXIT) Diploma in Operation Theatre Technician (DOTT)
Eligibility: A Pass in Plus Two (with minimum 50% Marks) Duration : Two Years
Charity Activities
From our inception in 1990, we have been providing free and subsidized medical care for poor and needy patients. You can read about some of the charity programs we are providing. We are adding more content in this section and please visit this site on a frequent basis. We are able to support our poor patients because of the generous financial support of individuals like you. Free Meals Scheme
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The Meenakshi Mission Hospital and Research Centre (MMHRC) is providing free food to poor and cancer patients, and their attending family members since 1991. Camila Children Cancer Fund Every year more than 160,000 cases of childhood cancer are diagnosed and at least 90,000 children die of cancer. Save the Little Hearts Scheme One out of every 100 newborn children in India suffers from congenital disease, a defect also known as a hole in the heart. A significant number of the children with this defect are from economically poor families.
ISO 9001:2000 Quality Management Systems The guiding principles of ISO carries the dept through its activities with the laid down quality policy. Customer satisfaction and continual Improvement are given priority with ISO 9001:2000 set objectives. 115 departments are being audited once in 4 months. This department has taken the hospital towards successful completion of surveillance Audit for the period of 2005 - 2006. Feedback Solutions Feedbacks are important tool to measure our service rendered. It provides us with recognition, support & guidance for positive and negative perception. The ward
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secretaries administer a prescribed format when the patient is discharged after their stay at MMHRC. Quality Service Department analyzes and interprets customer satisfaction and amicably solves the customer complaints. Minimization of customer complaints and speedy remedial actions are the quality parameters set for this departments. Thank you Board The appreciation given by the patients are posted in a wall named Thank you wall which motivates our Meenakshi missionians and feel externally happy when their good work were expressed with a taken of thanks and photographs. Government Programmes and Camps MMHRC is fully conscious and committed to support and carryout Government Programmes like Blindness Control Society, Family planning, HIV / AIDS Control, Polio Eradication and womens development. Many Rural Health Services are organized through Womens SHGs. Cataract Operations & Family Planning surgeries are done Free of Cost. MMHRC is the only Hospital which treats the full-blown AIDS patients totally Free of Cost in a Special Mother Teresa Ward.
Public Programmes We make the public to gather in an auditorium or any common place and our Doctors will explain them how to prevent specific diseases and how to live happily with diseases. The public shows great interest in these programmes and thousands of public have been benefited. These Awareness programme are conducted at Schools and Colleges on Socio Medical issues like AIDS CONTROL. North East & Andaman Marketing
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Thousands of people from Calcutta and surrounding areas come to Tamil Nadu for the treatment of Major illnesses like Heart Diseases, Kidney problems and Neuro disorders and Ortho disabilities. We also conduct speciality camps at various locations in Calcutta at regular intervals. Speciality camps are being conducted at Andaman & Nicobar Islands and we maintain an Information Centre at Port Blair. Treatment for State & Central Government Employees Government Health Fund Scheme under which an elaborate list of diseases of various specialties is mentioned covers both State & Central Government Employees. MMHRC is recognized for the treatment of these patients and many people have been benefited out of the schemes. Mother Theresa Special Ward The service to HIV/AIDS, a most devastating disease in the world, started in the year 1998. With the assistance of Tamilnadu State AIDS Control Society (TANSACS), the team, guided under the eminent leaders Dr.V.N.Rajasekaran and Dr.S.Senthil Prabahar, provides excellent services to People Living with HIV/AIDS. Comprehensive service for PLWHAs involves medical care, counseling, home care, Nutritional training, hotline service, networking, recreation facilities, medication, referral services and integration with other NGOs.
Mother Theresa wards 10-bedded clinic provides free service on bed, drugs, treatment, food and around the clock nursing services. The team helps to treat on health care for PLWHAs, as their progresses and opportunistic infections recur. The unique feature of Mother Theresa Special Ward is the availability of higher specialty consultant care as and when needed. NGO Networking
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MMHRC coordinates with a nodal agency called CONSORT consortium of service organizations in Tamil Nadu, which is an umbrella organization for more than 360 grassroots NGOs to provide consultancy and capacity building services. Womens development program mahasemam MMHRC also coordinates with mahasemam which is a women development program initiating the activities and income generation program among 75,000 poor rural women spread in more then 1000 villages for women empowerment
Bankers of MMHRC ICICI, IDBI, SBI are the bankers of MMHRC voluntary org government departments, philanthropists and donors also have stood by its side for its on going effective services
A hospital with a human face

MMHRC being service org is rightly functioning with its mission. Vision and values in mind the values namely care, compassion, commitment, charity, and empathy and quality service are the mantras of each and every members of the Meenakshi family.
There exists good-co-operation among the employees the mgt has also framed the orgs pledge which are the four guiding principles of MMHRC employees the four guiding are as follows: 1. Start and complete the day with a smiling face 2. Behave enthusiastically throughout the day 3. Give and tale respect 4. Utilize our talents for the improvement of the hospital. 25
The entire Meenakshi family is dedicated towards their job MMHRC ha made its land mark is public services. Being a hospital run by trust it could offer free services to the poor and services at concession rates too. Every day food free-of-cost is given to about 100 poor patients, with generous donations from life long donors and philanthropists. Unlike other hospital MMHRC has no such visiting hours particular. That is, entry of visitors is not restricted except in the post.
Library
The MMHRC library provides doctors, trained, students, researches and the public with like rapture and in formation to learn. Update. And enhance their knowledge. The library is functioning from 9 a.m. to 9 p.m. on working days and 10 a.m. to 1 p.m on holidays the library has a collection of over 1800 volumes of medical books and references and over 1800 volumes of management and references including 138 volumes of books dealing specifically with hospital administration Sectional libraries functioning in the hospital
A library provides adequate source of informations on HIV/AIDS in the
5th floor of Mother Teresa Special Ward for People Living with HIV/AIDS.
An opening for the general public to gather informations about
STIs/HIV/AIDS known as APAC-InfoTech Centre near the bus terminus in front of MMHRC.
Quality policy
ISO 9001: 2000 quality management system Meenakshi mission hospital
and research centre, in pursuit of excellence, is committed to comply with applicable
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requirements for developing and providing world class health care at an affordable cost we shall foster an environment improve the efficiency and effectiveness in the mgt of health care serviced
Student Mess
A care team of qualified and experienced catering professional manages the hospitals catering service. It consists of two production supervisors, these service supervisors supported by 25 waiters.16 room service boys and two kitchen stewards. The hospital catering services provide a variety of Indian food three times a day.
1.3 Need of the study
1. Welfare helps in keeping the morale and motivation of the employees high so as to retain the employees for longer duration. The welfare measures need not be in monetary terms only but in any kind/forms.
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2. The study on welfare facilities is a process of determining the motivation to the employees due to the implementation of various welfare activities to them.
3.
To focus on the statutory and non statutory benefits extended to the employees of Meenakshi Mission Hospital and Research Centre.
4.
The researcher has selected this study on the welfare activities the feelings and motivation among the employees towards the implementation of the welfare activities also analyzed.
1.4 Objectives of the study

A. Primary objectives
To find out the level of satisfaction of employees on the various welfare measures provided by MMHRC to its employees.
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B. Secondary objectives 1. To study the existing welfare facilities provided by Meenakshi Mission Hospital and Research centre to its employees. 2. To understand the opinion of the workers about there improvement of present welfare facilities in Meenakshi Mission Hospital and Research centre. 3. To analyze the impact of the implementation of the Welfare measures. 4. To find out there are any special schemes available which would satisfy or motivate the employees of the company. 5. To give suggestion to improve the working conditions and welfare facilities.
1.5 Scope of the study

1. The scope of the study has been extended to all department of the organization to measure the level of employees satisfaction.
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2. The study is an Endeavour to cover the whole range of aspects
pertaining to the
employees under the various welfare measures benefits and services of Meenakshi Mission Hospital and Research Centre. 3. More over the workers personal opinion was also considered to give valuable suggestion to the management in order to enhance better performance. 4. This study is also to find out the satisfaction level of employees towards welfare measures.
1.6 RESEARCH METHODOLOGY

RESEARCH MEANING
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Research means a search for knowledge. Some times, it may refer to a scientific and systematic search for pertinent information on a specific topic. In fact, research is an art of scientific investigation. RESEARCH DEFINITION According to Websters dictionary research is A careful enquiry or principles delight investigation in order to ascertain something. RESEARCH DESIGN The research design followed in this study is descriptive research. The research was carried out with a descriptive study to observe and understand the various benefits and services that are provided to the employees and to analyze the satisfaction level of employees of MMHRC. SOURCES OF INFORMATION The research is used primary data and secondary data. Primary data The data sources used in this study primary data collected from Meenakshi Mission Hospital and Research Centre.
Secondary data Secondary data are the data that already exists which could be utilized accordingly. Secondary data for this study are collected through the organization library, broachers, and annual reports.
Data collection tool Primary data was collected using a well structured questionnaire. The questions mainly used were closed ended open ended, and multiple choice questions.
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SAMPLING PROCEDURE i. Sampling technique The researcher had adopted convenience sampling technique. ii. sample size The sample size chosen for the study was 120 respondents. iii. Sample area The sample covered in this study was employees of Meenakshi Mission Hospital and Research Centre. iv. Period of study This project study was conducted during the period of January May 2008.
TOOLS FOR ANALYSIS 1. Percentage analysis 2. Chi square test TOOLS FOR PRESENTATION During the analysis stage other statistical tools like tabulation were used to tabulate the data collected.
After tabulation were used 1) Column Diagram 2) Pyramid chart
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3) Pie chart 4) Cylinder chart COVERAGE OF INFORMATION The questions were framed on the following areas to collect the information. 1) Personal data 2) Satisfaction levels 3) Opinion factors 4) Suggestions to improve the welfare facilities.
1.7 Limitations of the study
1. The study has been limited to the sample size of 120 respondents.
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2. The sample may not represent the whole population accurately. 3. Due to their busy schedule they are not properly responded. 4. The study was conducted in only one organization.
CHAPTER-2
Review of Literature
Welfare definition
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Oxford Dictionary defines labour welfare as Efforts to make life worth living for workmen. According to N.M. JOSHI Welfare work Covers all the efforts which employers make for the benefit for their employers over the above the minimum standards of working conditions fixed by the factories act and over the and above the provisions of the social legislation providing against accident old age, unemployment and sickness. The welfare measures need not be in monetary terms only but in any kind/forms. Employee welfare includes monitoring of working conditions, creation of industrial harmony through infrastructure for health, industrial relations and insurance against disease, accident and unemployment for the workers and their families. Labor welfare entails all those activities of employer which are directed towards providing the employees with certain facilities and services in addition to wages or salaries.
Labor welfare has the following objectives

1. To provide better life and health to the workers 2. To make the workers happy and satisfied 3. To relieve workers from industrial fatigue and to improve intellectual, cultural and material conditions of living of the workers.
The basic features of labor welfare measures are as follows

1. Labor welfare includes various facilities, services and amenities provided to workers for improving their health, efficiency, economic betterment and social status.
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2. Welfare measures are in addition to regular wages and other economic benefits available to workers due to legal provisions and collective bargaining 3. Labor welfare schemes are flexible and ever-changing. New welfare measures are added to the existing ones from time to time. 4. Welfare measures may be introduced by the employers, government, employees or by any social or charitable agency. 5. The purpose of labor welfare is to bring about the development of the whole personality of the workers to make a better workforce.
The very logic behind providing welfare schemes is to create efficient, healthy, loyal and satisfied labor force for the organization. The purpose of providing such facilities is to make their work life better and also to raise their standard of living.
The important benefits of welfare measures can be summarized as follows
They provide better physical and mental health to workers and thus promote a healthy work environment Facilities like housing schemes, medical benefits, and education and recreation facilities for workers families help in raising their standards of living. This makes workers to pay more attention towards work and thus increases their productivity.
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Employers get stable labor force by providing welfare facilities. Workers take active interest in their jobs and work with a feeling of involvement and participation.
Employee welfare measures increase the productivity of organization and promote healthy industrial relations thereby maintaining industrial peace.
The social evils prevalent among the labors such as substance abuse, etc are reduced to a greater extent by the welfare policies.
Welfare measures are classified into two i) Statutory and ii) Non Statutory Welfare Measures. Statutory Welfare is essential for an organization these welfare measures are as follows: 1. Cleanliness 2. Ventilation 3. Drinking water supply 4. Proper lighting 5. latrine urinal facility 6. Washing facility 7. canteen Non Statutory Voluntary welfare Voluntary welfare measured is those, which are undertaken by employers for their employees such as educational transport, housing recreational facilities etc,
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Classification Welfare is also classified into two i) ii) intra-mural welfare facilities Extra mural welfare facilities
Intra-mural welfare facilities Amenities of services provided inside the company such as latrines and urinals washing and bathing facility, rest shelter and canteens supply of drinking water uniform and protective clothing arrangement for prevention of antique etc.
Extra mural welfare facilities Providing amenities of services out side the company for the general well being of the workers. For e.g. Housing facility, medical facility, recreation facility, Educational, Transport, Social insurance, measure (including pension, provident fund, and gratuity) workers co-operative including consumers co-operative stores, programmers for the welfare of women youth and children etc.
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Intramural and Extramural Welfare Activities
INTRAMURAL Drinking water Toilets Creches Washing and bathing facilities Rest shelters Uniforms protective clothing Recreation facilities Canteens Subsidised food Medical aid and
EXTRAMURAL Housing Education facilities Maternity benefits Transportation Sports facilities Leave travel Vocational training Holiday homes Co-operative stores Fair price shops Social insurance
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Employee welfare work may also be divided into two categories 1) Statutory welfare work, comprising the legal provisions in various pieces of Employee legislation. 2) Voluntary welfare work, which includes those activities which are undertaken by employers for their workers voluntarily.
CHAPTER-3
ANALYSIS AND INTERPRETATION
Introduction Analysis of data is the process of orderly breaking down parts and manipulating data to obtain answer for research objectives. The primary data collected is inaccurate from that is not ready for analysis; the researches must take some measures to bring the data to a form where it can be easily analyzed. The various steps include editing, coding and tabulation. That means modifying correcting and collecting data assigning the number or symbols, arranging similar data together. The analysis is carried using statistical tool like percentages. Percentage is a special kind of ratio. Percentage is used in making comparison between two or more series of data. Thus the analysis is totally based on frequency and percentage calculation.
40
Lastly the meaningful inference was extracted from the analysis. The collected data is illustrated using the charts and the table and the diagrams which may be made the user to move familiar with data analysis part follow inference. Percentage analysis Percentage refers to a special kind of ratio. Percentage is used to make comparison between two or more series of data. Percentages are used to describe relationships. Percentage of respondents = (no. of respondents/ total respondents)*100
EMPLOYEE PERSONAL DETAIL TABLES
Table No: 3.1

TABLE SHOWING CLASSIFICATION OF RESPONDENTS BASED ON GENDER S. No 1. 2. Gender Male Female Total Source: primary data Interpretation No of respondents 46 74 120 Percentage 38 62 100
41
The above table shows that the respondents sex wise analysis of survey data reveals that among 120 sample employees contacted, while a majority of 62% was Female employees, the remaining 38 % were male employees. Inference It is clear from the above table that a majority of the respondents 62 % are Female employees.
FIGURE NO: 3.1
42
Classification of respondents based on Gender
38%
62%
Male
Female
TABLE NO: 3.2
43
TABLE SHOWING THE CLASSIFICATION OF RESPONDENTS BASED ON DEPARTMENT.

S. No 1 2 3 4 5 6 7 8 9 10 11 12 13 Department Human Potential Development Resource & Development Communication Laboratory Library Physiotherapy Nursing Material Blood bank Radiation Radiology A /C Plant Power House TOTAL Source: primary data No of respondents 10 8 5 8 4 8 45 6 6 6 6 4 4 120 Percentage Of Respondents 8 7 4 7 3 7 38 5 5 5 5 3 3 100
3.2 Classification of respondents based on department:

Interpretation
44
The department wise classification of respondents revealed the following result, while 8 % of the respondents are Human Potential Development Department, 7 % Of the respondents from Resource & Development department, 4 % of the respondents from Communication department, 7 % of the respondents from Laboratory department, 3 % of the respondents from Library section, 7% of the respondents from Physiotherapy department, 38 % of the respondents from Nursing Department, 5 % of the respondents from Material Department, 5 % of the respondents from Blood bank Department, 5 % of the respondents from Radiation Department, 5 % of the respondents from Radiology Department, 3 % of the respondents from A /C Plant Department, 3 % of the respondents from Power House Department. These particulars are shown in the above table.
Inference It is clear that the large proportion 38 % of the respondents from Nursing Department.
FIGURE NO: 3.2
45
CHART SHOWING THE CLASSIFICATION OF RESPONDENTS BASED ON DEPARTMENT

PERCENTAG OF RESPONDENTS
40 35 30 25 20 15 10 5 0
8 7 4 7 3 7 5 5 5 5 3 3 38
TABLE SHOWING THE CLASSIFICATION OF RESPONDENTS BASED ON AGE GROUP 46
R& D NIC AT LA IO N BO RA TO RY LI B PH RA YS IO RY TH ER AO HY NU RS IN G MA TE RI BL AL OO D BA NK RA DI AT IO RA N DI OL OG A/ Y C PL PO AN WE T R HO US E
HP D
CO MM U
DEPARTMENT
TABLE NO: 3.3
S. No 1 2 3 4
Age group in years Below- 30 31 40 41 50 Above - 60 TOTAL
No of respondents 52 36 22 10 120
Percentage Of Respondents 44 30 18 8 100
Source: primary data
Interpretation The age wise analysis of respondents revealed the above result, while 44 % of the employees age was below 30 years of age, 30% of them were between 31-40 years of age, 18% of them were between 41-50 years of age, and the remaining 8% were above 60 years of age.
Inference It is clear that the age of the large proportion 44% of the respondents are below 30 years of age
FIGURE NO: 3.3
47
Classification of respondents based on Age Group
44 45
PERCENTAG OF RESPONDENTS
40 35 30 25 20 15 10 5 0
BELOW -30
30
18 8
31-40
41-50
above -50
Age group
Table No: 3.4
48
TABLE SHOWING CLASSIFICATION OF RESPONDENTS BASED ON MARITAL STATUS Source: primary data S : No Marital Status No Of Respondents Percentage Of Respondents 78 22 100
1. 2.
Married Unmarried Total
94 26 120
Interpretation Marital status wise analysis of employees reveals that of 120 employees, while 78% of employees were married, the remaining 22 % of employees were unmarried.
Inference The above table shows that most of the respondents 78% have got married.
49
FIGURE NO: 3.4
Classification of respondents based on Marital Status
22%
78%
MARRIED
UNMARRIED
50
TABLE NO: 3.5

TABLE SHOWING THE CLASSIFICATION OF RESPONDENTS BASED ON EXPERIENCE S.No 1 2 3 4 5 Experience of Respondents Below 3- Years 3 6 Years 6 9 Years 9 12 Years Above 12 - years Total Source: primary data Interpretation The above table shows that The work experience wise analysis of respondents revealed the following result, 35% of the employees have above 12 years of work experience, 24% of employees had 6 9 years of work experience, 18 % of employees had below- 3 years of work experience, 13 % of employees had 3- 6 years of work experience, remaining 10% of employees had 9 12 years of work experience. Inference It is clear that the large proportions 35% of the respondents are above -12 years of work experience. No Of Respondents 22 16 28 12 42 120 Percentage Of Respondents 18 13 24 10 35 100
51
FIGURE NO: 3.5
Classification of respondents Based on Experience
35 30
35
PERCENTAG OF RESPONDENT
25 20 15 10 5 0
24 18 13 10
BELOW3 YEARS
3-6 6-9 9 - 12 YEARS YEARS YEARS EXPERIENCE IN YEARS
ABOVE12
52
TABLE: 3.6
TABLE SHOWING THE CLASSIFICATION OF RESPONDENTS BASED ON MONTHLY INCOME S.No 1 2 3 4 Monthly Income of Respondents BELOW-2000 2000-5000 5000-10000 ABOVE-10000 Total Source: primary data Interpretation The above table shows that Employees salary wise analysis reveals the following results; while 60% of employees were getting salary Between Rs.2000- 5000, 33 % of employees were getting salary between Rs. 5000 10000, 5 % of employees were getting salary Above Rs.10000 ,and remaining 2 % were getting below Rs. 2000. Inference It is clear from the above table that large proportions 60% of the respondents receive monthly salary Between Rs.2000- 5000. No Of Respondents 2 72 40 6 120 Percentage Of Respondents 2 60 33 5 100
53
FIGURE NO: 3.6
Classification of respondents based on Monthly Income 60

60
PERCENTAGE OF RESPONDENTS
50
40
33
30
20
10
5 2
0
BELOW-2000 2000 - 5000 5000 - 10000 ABOVE - 10000
MONTHLY INCOME
54
TABLE NO: 3.7

TABLE SHOWING CLASSIFICATION OF RESPONDENTS BASED ON EDUCATIONAL QUALIFICATION Percentage Of Respondents 13 40 20 17 10 100
S.No 1 2 3 4 5
Education of Respondents Below -12 Diploma U.G P.G Professional Total
No Of Respondents 16 48 24 20 12 120
Source: primary data Interpretation The above table shows that the educational wise analysis of respondents revealed the following result; while 40 % of the respondents have Diploma qualification, 20% of the respondents have finished their Under Graduation, 17 % of respondents have Post Graduates Qualification, 13 % of the respondents educational status is below 12th standard, and the remaining 10 % of the respondents have Professional qualifications. Inference It is clear that the large proportion 40% of the respondents have Diploma qualification.
55
FIGURE NO: 3.7

Classification of respondents based on Educational Qualification 40
40
35 30 25 20 15 10 5 0
BELOW-12 DIPLOMA UG PG PROFESSIONAL
20 17 13 10
EDUCATIONAL QUALIFICATION
56
WELFARE MEASURES TABLES:
TABLE NO: 3.8

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING FREE ACCOMMADATION FACILITY S.No 1 2 3 4 5 Satisfaction Level of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 68 % -of the employees are satisfied with free accommodation facility, 22 % - of the employees are highly satisfied with free accommodation facility, 7 % - of the employees satisfaction level is moderate this facility, and remaining 3 % - of the employees are dissatisfied with free accommodation facility. Inference It is clear that the large proportions 68% of the respondents are satisfied with the free accommodation facility. No Of Respondents 26 82 8 4 0 120 Percentage Of Respondents 22 68 67 3 0 100
57
FIGURE NO: 3.8
The satisfaction level of respondents opinion regarding Free Accommodation Facility

70 68
60 50 40 30 20 10 0
Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied
22
7 3 0
Satisfaction Level
58
TABLE NO: 3.9

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING 50 % SALARY IN ADVANCE BENIFIT Satisfaction Level of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 70 % - of the employees are satisfied with 50 % salary advance benefit,, 20 % - of the employees are highly satisfied, 8 % - of the employees satisfaction level is Moderate, remaining 2 % -are dissatisfied with 50 % salary advance benefit. Inference It is clear that the large proportions 70 % of the respondents are satisfied on 50%Salary in Advance Benefit. Percentage Of Respondents 20 70 8 2 0 100
S.No 1 2 3 4 5
59
FIGURE NO: 3.9
The satisfaction level of respondents opinion regarding 50 % Salary in Advance Benefit 70 70
60 Percentage of Respondents 50
40 30 20 20 10 8 2 0
Highly Satisfied Satisfied Moderate Dissatisfied
0
Highly Dissatisfied
Satisfaction Level
60
TABLE NO: 3.10

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING FESTIVAL GIFT BENEFIT IN MMHRC S.No 1 2 3 4 5 Satisfaction Level of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 47 % - of the employees are satisfied with festival gift,32 % - of the employees are highly satisfied with festival gift,16 % - of the employees satisfaction level is Moderate with festival gift, remaining 5 % - of the employees are dissatisfied with festival gift. No Of Respondents 38 56 20 6 0 120 Percentage Of Respondents 32 47 16 5 0 100
Inference It is clear that the large proportions 47% of the respondents are satisfied with are satisfied with festival gift benefit.
61
FIGURE NO: 3.10
The satisfaction level of respondents opinion regarding Festival Gift Benefit

50 45 40 Percentage of Respondents 35 30 25 20 15 10 5 0
47
32
16
5 0
Satisfaction Level
62
TABLE NO: 3.11

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING CHILDREN EDUCATION ALLOWANCE Satisfaction Level of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 55 % - of the employees are satisfied with children education allowance,32 % - of the employees are highly satisfied, 10 % - of the employees satisfaction level is Moderate with children education allowance, remaining 3 % - of the employees are dissatisfied with children education allowance. Inference It is clear that the large proportions 55% of the respondents are satisfied with the Children Education Allowance. Percentage Of Respondents 32 55 10 3 0 100
S.No 1 2 3 4 5
63
FIGURE NO: 3.11
The satisfaction level of respondents opinion regarding Children Education Allowance 60
55
50 Percentage of Respondents
40 32 30
20 10 10 3 0
Satisfaction Level
64
TABLE NO: 3.12

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING EMPLOYEE WELFARE LOAN Satisfaction Level of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 57 % -of the employees are satisfied with Employee Welfare Loan, 32 % - of the employees are highly satisfied with Employee Welfare Loan, 8 % - of the employees satisfaction level is moderate this facility, and remaining 3 % - of the employees are highly dissatisfied with Employee Welfare Loan. Inference It is clear that the large proportions 57% of the respondents are satisfied with the Employee Welfare Loan. Percentage Of Respondents 32 57 8 0 3 100
S.No 1 2 3 4 5
FIGURE NO: 3.12

65
The satisfaction level of respondents opinion regarding Employee Welfare Loan 60 57
50 Percentage of Respondents
40 32 30
20 8 10 0 0
Satisfaction Level
TABLE NO: 3.13
66
TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING THE MARRIAGE INCREMENT BENIFIT Satisfaction Level of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 53% -of the respondents are satisfied with the marriage increment benefit, 17 % - of the respondents satisfaction level is moderate,15 % of respondents are highly satisfied, 12 % of respondents are dissatisfied, and remaining 3 % - of the respondents are highly dissatisfied with Employees Marriage Increment Benefit. Percentage Of Respondents 15 53 17 12 3 100
S.No 1 2 3 4 5
Inference It is clear that the large proportions 53 % of the respondents are satisfied with the Marriage Increment Benefit.
FIGURE NO: 3.13
67
The satisfaction level of respondents opinion regarding the Marriage Increment Benefit
60
53
50
Percentage of Respondents
40
30
20
15
17 12
10
3
0
Satisfaction Level
TABLE NO: 3.14
68
TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING THE CHILD INCREMENT BENIFIT Satisfaction Level of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 53% -of the respondents are satisfied with the child increment benefit, 17 % of respondents are highly satisfied, 17 % - of the respondents satisfaction level is moderate, 10 % of respondents are dissatisfied, and remaining 3 % - of the respondents are highly dissatisfied with Employees Child Increment Benefit. Inference It is clear that the large proportions 53 % of the respondents are satisfied with the Child Increment Benefit. Percentage Of Respondents 17 53 17 10 3 100
S.No 1 2 3 4 5
FIGURE NO: 3.14
69
The satisfaction level of respondents opinion regarding the Child Increment Benefit
60
53
50
40
30
20
17
17 10
10
3
0
Satisfaction Level
TABLE NO: 3.15
70
TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING THE MARRIAGE DAY LEAVE S.No 1 2 3 4 5 Satisfaction Level of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 50 % -of the respondents are satisfied with the Marriage day leave in MMHRCs policy, 41 % of respondents are satisfied, 5 % of the respondents satisfaction level is moderate, 2 % of respondents are dissatisfied, and remaining 2 % - of the respondents are highly dissatisfied with Employees Marriage day leave Benefit. Inference It is clear that the large proportions 50 % of the employees are satisfied with the Marriage day leave in MMHRCs policy. No Of Respondents 50 60 6 2 2 120 Percentage Of Respondents 41 50 5 2 2 100
71
FIGURE NO: 3.15
The satisfaction level of respondents opinion regarding The Marriage Day Leave 50 41
Percentage of the respondents
50 45 40 35 30 25 20 15 10 5 0
5 2
fi e d Sa t is fie d M at er od e s Di fie d s Di sa t is fie d
Hi
ly gh
tis Sa
ti s sa g Hi
y hl
Satisfaction level
72
TABLE NO: 3.16

TABLE SHOWING THE KIND OF MESS BENEFITS THE RESPONDENTS USED IN THEIR ORGANISATION. S.No 1 2 3 4 5 Satisfaction Level of Respondents 1-Rupee Meals Rs.300 Monthly Rs.600 Monthly Rs.1300 Monthly Not Use Total Source: primary data Interpretation The above table shows that while 59 % -of the respondents were not use the mess benefits, because most of the respondents opinion is the price of the food is high.15 % of the respondents were used the 1-Rupee Meals, 13 % of the respondents were used Rs.300 Monthly & Rs.600 Monthly kind of mess Benefits. Inference It is clear that the large proportions 59 % of the respondents are not using the mess benefits. No Of Respondents 18 16 16 0 70 120 Percentage Of Respondents 15 13 13 0 59 100
73
FIGURE NO: 3.16
The kind of Mess Benefits the respondents used in their Organization

70
60
59
50
40
30
20
15
10
13
13
0
1-Rupee meals Rs.300 Monthly Rs.600 Monthly
0
Rs.1300 monthly Not use
Mess Benefits
74
TABLE NO: 3.17A

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING THE LEAVE BENEFITS S.No 1 2 3 4 5 Satisfaction Level Of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 55 % -of the respondents are satisfied with the Leave benefit, remaining 45 % of respondents are highly satisfied with Leave benefits. Inference It is clear that the large proportions 55 % of the respondents are satisfied with the Leave Benefit. No Of Respondents Percentage Of Respondents 45 55 0 0 0 100
54 66 0 0 0 120
75
FIGURE NO: 3.17A
The satisfaction level of respondents opinion regarding the Leave Benefits
60
55 45
50
40 30
20
10
0
0
0
d ie a ss Di fie d
Hi
ly gh
Sa
f tis
ie
d Sa ti s
fie
d M
t ra de o
e s Di
f is at s g Hi
ti s
y hl
Satisfaction level
76
TABLE NO: 3.17B

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING THE WASHING ALLOWANCE S.No 1 2 3 4 5 Satisfaction Level Of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 47 % of the respondents are satisfied with the Washing Allowance benefit, 27 % of respondents satisfaction level is moderate, 20 % of the respondents are highly satisfied, and remaining 6 % of respondents are dissatisfied with the washing allowance benefit. No Of Respondents Percentage Of Respondents 20 47 27 6 0 100
24 56 32 8 0 120
Inference It is clear that the large proportions 47 % of the respondents are satisfied with the Washing Allowance Benefit.
77
FIGURE NO: 3.17B
The satisfaction level of respondents opinion regarding the Washing Allowance
50 45
47
40 35 30 25 20 15 10 5 0
27 20
6 0
Di ss at is fie d fie d Sa tis fie d er at e is sa tis f ie y D d
Sa t is
Hi g
hl
M od
Satisfaction level
Hi g
hl
78
TABLE NO: 3.17C

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING THE NATURAL CALAMITY ALLOWANCE S.No 1 2 3 4 5 Satisfaction Level Of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 58% of the respondents are satisfied with the Natural Calamity Allowance benefit, 22 % of respondents are highly satisfied, 16% of the respondents satisfaction level is Moderate, and remaining 2% of the respondents are Dissatisfied & highly dissatisfied with the Natural Calamity Allowance Benefit. Inference It is clear that the large proportions 58 % of the respondents are satisfied with the Natural Calamity Allowance Benefit. No Of Respondents Percentage Of Respondents 22 58 16 2 2 100
26 70 20 2 2 120
79
FIGURE NO: 3.17C
The satisfaction level of respondents opinion regarding the Natural Calamity Allowance
70 60
58
50 40 30
22
20 10
16 2 2
ie
fie
is f
is
ra t
fie
Sa t
Sa t
sa t is
od e
H ig
hl y
Di s
Satisfaction level
Hi g
hl y
D is
sa t
is
fie
80
TABLE NO: 3.18

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING (100 % CONCESSION) FOR EMPLOYEES HEALTH CHECKUP AND (50 % CONCESSION) THEIR DEPENDENTS. S.No 1 2 3 5 6 Satisfaction Level Of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 52 % of the respondents are satisfied with the employees Health checkup benefit, 40 % of respondents are highly satisfied, 6 % of the respondents satisfaction level is moderate, and remaining 2 % of respondents are highly dissatisfied with the employees Health checkup benefit. No Of Respondents Percentage Of Respondents 40 52 6 0 2 100
48 62 8 0 2 120
Inference It is clear that the large proportions 52 % of the respondents are satisfied with the Employees Health checkup Benefit.
81
FIGURE NO: 3.18

The satisfaction level of respondents opinion regarding (100 % concession) for Employees Health Checkup and (50 % concession) their dependents.
60
52
Percentage of respondents
50
40
40
30
20
10
6 0 2
is fie
ie
fie
is f
ra t
sa t is
Sa t
Sa t
od e
Di s
Hi g
hl y
satisfaction level
Hi g
hl y
D is
sa t
is
fie
82
TABLE NO: 3.19

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING MEDICINE FACILITY (RS-500) FOR EMPLOYEES S.No 1 2 3 4 5 Satisfaction Level Of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 49 % -of the respondents are satisfied with the Medicine Facility (Rs-500) in MMHRCs policy, 38 % - of the respondents satisfaction level is moderate, 10 % of respondents are highly satisfied, and remaining 3 % - of the respondents are dissatisfied with Employees Medicine Facility (Rs-500) Benefit. Inference It is clear that the large proportions 49 % of the respondents are satisfied with the Medicine Facility (Rs-500) in MMHRCs policy. No Of Respondents Percentage Of Respondents 10 49 38 3 0 100
12 58 46 4 0 120
83
FIGURE NO: 3.19

The satisfaction level of respondents opinion regarding Medicine Facility (Rs-500) For Employees
60
50
49
40
38
30
20
10
10 3 0
d D is Hi g hl y sa t is fie
is fie
ie
is f
ra t
Sa t
Sa t
Hi g
hl y
satisfaction level
Di s
sa t is
od e
fie
84
TABLE NO: 3.20

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING SAFETY MEASURES S.No 1 2 3 4 5 Satisfaction Level Of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 62 % -of the respondents are satisfied with the Safety Measures Facility in MMHRC, 25 % - of the respondents are highly satisfied, and remaining 13 % of the respondents satisfaction level is moderate in safety measures. No Of Respondents 30 74 16 0 0 120 Percentage Of Respondents 25 62 13 0 0 100
Inference It is clear that the large proportions 62 % of the respondents are satisfied with the Safety Measures in MMHRCs policy.
85
FIGURE NO: 3.20
The satisfaction level of respondents opinion regarding Safety Measures

70
62
60
50
40
30
25 13
20
10
0
0
0
d
ie
is fie
fie
is f
ra t
sa t is
Sa t
Sa t
od e
Hi g
hl y
satisfaction level
Hi g
hl y
Di s
Di s
sa t
is
fie
86
TABLE NO: 3.21

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING LIBRARY FACILITIES IN THE ORGANIZATION S.No 1 2 3 4 5 Satisfaction Level Of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total Source: primary data Interpretation The above table shows that while 60 % of the respondents are satisfied with the Library Facility in MMHRC, 32 % - of the respondents are highly satisfied, 6 % of the respondents satisfaction level is moderate, and remaining 2 % of the respondents are dissatisfied with library facilities. No Of Respondents Percentage Of Respondents 32 60 6 2 0 100
38 72 8 2 0 120
Inference It is clear that the large proportions 60 % of the respondents are satisfied with the Library Facility in MMHRC.
87
FIGURE NO: 3.21
The satisfaction level of respondents opinion regarding Library Facilities In The Organization
70
60
60
50
40
32
30
20
10
6 2 0
is sa tis f ie D d
hl
Hi g
satisfaction level
Hi g
hl y
Di ss at is fie d
Sa tis fie d
fie d
Sa t is
od er at e
88
TABLE NO: 3.22

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING LATRINES, URINALS, AND BATHROOMS IN THE ORGANIZATION
S.No 1 2 3 4 5
Satisfaction Level Of Respondents Highly Satisfied Satisfied Moderate Dissatisfied Highly Dissatisfied Total
Percentage Of Respondents 27 63 7 0 3 100
Source: primary data Interpretation The above table shows that while 63 % of the respondents opinion felt the maintenance of Latrines, Urinals, and Bathrooms facilities is satisfied, 27 % - of the respondents are highly satisfied, 7 % of the respondents satisfaction level is moderate, and remaining 3 % of the respondents are highly dissatisfied. Inference It is clear that the large proportions 63 % of the respondents opinion felt the maintenance of Latrines, Urinals, and Bathrooms facilities is moderate.
89
FIGURE NO: 3.22
The satisfaction level of respondents opinion regarding maintenance of Latrines, Urinals, and Bathrooms in mmhrc
70
Percentage of the espondents
63
60 50 40 30 20 10 0
d d ie fie e d is f is ra t fie sa t is od e
27
7 0
fie sa t Di s is d
Sa t
Sa t
Hi g
hl y
Di s Hi g
Satisfaction Level
hl y
90
TABLE NO: 3.23

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING TRAINING PROVIDED BY THE ORGANIZATION
S.No 1 2 3 4 5
Source: primary data Interpretation The above table shows that while 65 % of the respondents are satisfied with the Training provided by the management, 23 % - of the respondents are highly satisfied, 6 % of the respondents satisfaction level is moderate, 3 % of the respondents are highly dissatisfied, and remaining 2 % of the respondents are dissatisfied with Training provided by the management. Inference It is clear that the large proportions 65 % of the respondents are satisfied with the Training provided by the management.
91
FIGURE NO: 3.23
The satisfaction level of respondents opinion Regarding Training provided by the organization 70 Percentage of the espondents 60 50 40 30 20 10 0
d er at e Sa tis fie d d Sa t is M od at i sf ie fie tis fie d
65
23
Di ss a
Hi gh
Satisfaction Level
Hi gh ly
Di ss
ly
92
TABLE NO: 3.24

TABLE SHOWING THE SATISFACTION LEVEL OF RESPONDENTS OPINION REGARDING PROCEDURE FOR GET THE WELFARE FACILITIES
S.No 1 2 3 4 5
Source: primary data Interpretation The above table shows that while 63 % of the respondents are satisfied with the Procedure for get the welfare facilities , 25 % - of the respondents are highly satisfied, 10 % of the respondents satisfaction level is moderate, and remaining 2 % of the respondents are highly dissatisfied with the Procedure for get the welfare facilities.
Inference It is clear that the large proportions 63 % of the respondents are satisfied with the Procedure for get the welfare facilities
93
FIGURE NO: 3.24
The satisfaction level of respondents opinion Regarding Procedure for Get Welfare Facilities 70 Percentage of the espondents 60 50 40 30 20 10 0
d Di ss at isf ie d ly d tis fie d fie er at e Sa tis M od at i sf ie
63
25
10 0
Sa
Hi gh
Satisfaction Level
Hi gh
Di ss
ly
94
TABLE NO: 3.25

TABLE SHOWING THE RESPONDENTS OPINION REGARDING THE WELFARE FACILITIES REALLY IMPROVE THEIR WORK EFFICIENCY.
S.No 1 2 3 4
Satisfaction Level Of Respondents

To A Great Extent To Some Extent To Little Extent
No Of Respondents 36 66 18 0 120
Percentage Of Respondents 30 55 15 0 100
Undecided Total
Source: primary data Interpretation The above table shows that while 55 % of the respondents felt that the welfare facilities really improve the work efficiency with some extent, 30 % of the respondents felt welfare facilities really improve the work efficiency with great extent, and remaining 15 % of the respondents felt welfare facilities really improve the work efficiency with little extent. Inference
It is clear that the large proportions 55 % of the respondents felt that the welfare facilities really improve the work efficiency with some extent.
95
FIGURE NO: 3.25
The respondents opinion regarding the welfare facilities really Improve Their Work Efficiency. 60 Percentage of the espondents 50 40 30 30 20 10 0 0
nd ex te nd nd ex te xt e id e un de c d
55
15
te
re a
So m
To
Satisfaction Level
To
lit tlt
96
TABLE NO: 3.26

TABLE SHOWING THE RESPONDENTS OPINION REGARDING THE WELFARE COMMITTEE AVAILABLE IN THEIR ORGANIZATION
S.No 1 2

Available Not Available
No Of Respondents 108 12 120
Percentage Of Respondents 90 10 100
Total
Source: primary data Interpretation
The above table shows that while 90 % of the respondents are aware the welfare committee available in our organization, remaining 10 % of the respondents arent aware the welfare committee available in our organization.
Inference
It is clear that the large proportions 90 % of the respondents are aware the welfare committee available in our organization
97
FIGURE NO: 3.26

The respondents opinion regarding the Welfare Committee Available in their Organization
10%
90%
Available Not Available
98
TABLE NO: 3.27

TABLE SHOWING THE RESPONDENTS LIKE TO SUGGEST ANY OTHER WELFARE MEASURES.
S.No 1 2

Suggest Not Suggest
No Of Respondents 40 80 120
Percentage Of Respondents 33 67 100
Total
Source: primary data Interpretation
The above table shows that while 67 % of the respondents arent suggest to other welfare facilities, and remaining 33 % of the respondents suggest want to in improve the welfare facilities Like improve the mess benefits (5-Rupee meals ), increase the allowances & salary level. Inference It is clear that the large proportions 67% of the respondents arent suggested to other welfare facilities.
99
FIGURE NO: 3.27

The respondents like to Suggest any Other Welfare Measures.
33%
67%
Suggest Not Suggest
100
CHAPTER-4 Chi-square test: 4.1

Table showing age group and respondents opinion regarding satisfaction level of training provided by the management The age group wise classification of the respondents and their Satisfaction Level of Training is given in Table. In order to find out relationship between the age group of respondents and their Satisfaction Level of Training, Chi- square test is applied. Satisfaction Level of Training Age Group
Highly satisfied Satisfied Moderate Dissatisfie d Highly dissatisfie d
Total
Below 30 31 - 40 41 - 50 Above-50 Total
8 8 8 4 28
38 24 12 4 78
4 4 0 0 8
2 0 0 0 2
0 0 2 2 4
52 36 22 10 120
Ho: There is no relationship between age and satisfaction level of training provided by
the management H1: There is relationship between age and satisfaction level of training provided by the management
The formula for chi- square (),
= = (O-E) / E
O= observed value E= expected value E=RE*CE/GE
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Observed value ( O) 8 8 8 4 38 24 12 4 4 4 0 0 2 0 0 0 0 0 2 2
Expect value (E ) (28*52/120) 12.13 (28*36/120) 8.4 (28*22/120) 5.13 (28*10/120) 2.33 (78*52/120) 33.8 (78*36/120) 23.4 (78*22/120) 14.3 (78*10/120) 6.5 (8*52/120) 3.46 (8*36/120) 2.4 (8*22/120) 1.46 (8*10/120) 0.66 (2*52/120) 0.86 (2*36/120) 0.6 (2*22/120) 0.36 (2*10/120) 0.17 (4*52/120) 1.72 (4*36/120) 1.2 (4*22/120) 0.74 (4*10/120) 0.34
(OE) -4.12 -0.4 2.86 1.66 4.2 0.6 -2.3 -2.5 0.54 1.6 -1.46 -0.66 1.14 -0.6 -0.36 -0.17 -1.72 -1.2 1.26 1.66
( O E ) 16.974 0.16 8.176 2.756 17.64 0.36 5.28 6.24 0.28 2.56 2.128 0.432 1.296 0.36 0.12 0.024 2.956 1.44 1.587 2.756 Total
(O E ) E
1.4 0.018 1.59 1.176 0.52 0.014 0.368 0.96 0.08 1.07 1.46 0.66 1.51 0.6 0.334 0.166 1.72 1.2 2.144 8.104 25.094
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Calculated value
is
= = = = =
25.094 (r-1) * (c-1) (5-1) * (4-1) 4*3 12
Degree of freedom
Degree of freedom Table value
= 12 @ 5% level of significance is 0.05
= 21.026
Inference
The calculated value of chi-square is 25.094 is greater than the table value. Therefore the null hypothesis is not accepted. Hence it is concluded there is significance relationship between the age and the satisfaction level of training.
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Chi-square test: 4.2

Table showing the experience and respondents opinion regarding improve their work efficiency towards welfare measures. The experience wise classification of the respondents and improve their work efficiency towards the welfare measures. In order to find out relationship between the experience of respondents and their improving work efficiency level, Chi- square test is applied. Satisfaction level of work efficiency Experience
To a great extend To some extend To little extend undecided
Total
Below 3 3-6 6-9 9 12 Above - 12 Total
4 2 4 2 18 30
14 12 20 10 20 76
4 2 4 0 4 14
0 0 0 0 0 0
22 16 28 12 42 120
Ho:
H1:
There is no relationship between experience and improve their work efficiency towards the welfare measures There is relationship between experience and improve their work efficiency towards the welfare measures
= = (O-E) / E
O= observed value E= expected value E= RE* CE / GE
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Observed value ( O) 4 2 4 2 18 14 12 20 10 20 4 2 4 0 4
Expect value (E ) (30*22/120) 5.5 (30*16/120) 4 (30*28/120) 7 (30*12/120) 3 (30*42/120) 10.50 (76*22/120) 13.94 (76*16/120) 10.12 (76*28/120) 17.74 (76*12/120) 7.6 (76*42/120) 26.6 (14*22/120) 5.56 (14*16/120) 1.86 (14*28/120) 3.26 (14*12/120) 1.4 (14*42/120) 4.9
(OE) -1.5 -2 -3 -1 7.5 0.06 1.88 2.26 2.4 -6.6 1.44 0.14 0.74 -104 -0.9
( O E ) 2.25 4 5.06 1 56.25 0.0036 3.53 5.10 5.76 43.56 2.07 0.016 0.544 1.96 0.8 Total
(O E ) E
0.406 1 1.284 0.334 5.356 0.0001 0.348 0.288 0.758 1.636 0.808 0.008 0.166 1.40 0.162 13.954
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Calculated value
is
= = = = =
13.954 (r-1) * (c-1) (5-1) * (4-1) 4*3 12
Degree of freedom
= 21.026
Inference
The calculated value of chi-square is 13.954 is less than the table value. Therefore the null hypothesis is accepted. Hence it is concluded there is no significance relationship between experience and improve their work efficiency towards the welfare measures.
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Chi-square test: 4.3

Table showing the classification of gender and satisfaction level of procedure for get welfare facilities The respondents gender wise classification and their opinion regarding procedure for get welfare facilities. In order to find out relationship between the gender of respondents and their opinion regarding procedure for get welfare facilities, Chisquare test is applied.
procedure for get welfare facilities

Gender
Highly satisfied Satisfied Moderate Dissatisfied Highly dissatisfied
Total
Male Female Total
8 22 30
30 46 76
8 4 12
0 0 0
0 2 2
46 74 120
Ho: There is no relationship between gender and procedure for get welfare facilities
H1: There is relationship between experience and improve their work efficiency towards the welfare measures
= = (O-E) / E
O= observed value E= expected value E= RE* CE / GE
107
Observed value ( O) 8 22 30 46 8 4 0 0 0 2
Expect value (E ) (30*48/120) 11.50 (30*74/120) 18.50 (76*46/120) 29.14 (76*74/120) 46.86 (12*46/120) 4.6 (12*74/120) 7.4 0 0 (2*46/120) 0.76 (2*74/120) 1.22 TOTAL
(OE) -3.50 3.50 0.86 0.86 3.4 3.4 0 0 -0.76 -0.78
( O E ) 12.25 12.25 0.73 0.73 11.56 11.56 0 0 0.01 0.02
(O E ) E
1.064 0.66 0.024 0.014 2.512 1.562 0 0 0.736 0.49 7.062
Calculated value
is
= = = = =
7.062 (r-1) * (c-1) (2-1) * (5-1) 1*4 4
Degree of freedom
= 9.488
Inference
The calculated value of chi-square is 7.062 is less than the table value. Therefore the null hypothesis is accepted. Hence it is concluded there is no significance relationship between gender and procedure for get welfare facilities.
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CHAPTER-5 FINDINGS, SUGGESTIONS & CONCLUSION

5.1 Findings 1. Majority of the respondents 62% are Female employees. 1. The large proportion 43% of the respondents is below 30 years of age 2. Majority of the respondents 78% have got married. 3. Majority 35% of the employees are above -12 years of work experience. 4. Large proportions 60% of the respondents receive monthly salary Between Rs.2000- 5000. 5. The large proportions 40% of the respondents have Diploma qualification. 6. Majority 68% of the respondents are satisfied with the free accommodation facility. 7. Majority 70% of the respondents are satisfied on 50% Salary in Advance Benefit. 8. Majority 68% of the respondents are satisfied with the free accommodation facility. 9. Majority 55% of the respondents are satisfied with the Children Education Allowance 10. Majority 57% of the respondents are satisfied with the Employee Welfare Loan. 11. Majority 53 % of the respondents are satisfied with the Marriage Increment Benefit. 12. Majority 53 % of the respondents are satisfied with the Child Increment Benefit.
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13. Majority 50 % of the employees are satisfied with the Marriage day leave in MMHRCs policy.
14. Majority 58 % of the respondents are not using the mess benefits. 15. Majority 55 % of the respondents are satisfied with the Leave Benefit. 16. Majority 47 % of the respondents are satisfied with the Washing Allowance Benefit. 17. Majority 58 % of the respondents are satisfied with the Natural Calamity Allowance Benefit. 18. Majority 47 %) of the respondents are satisfied with the Employees Health checkup Benefit. 19. Majority 48 % of the respondents are satisfied with the Medicine Facility (Rs500) in MMHRCs policy. 20. Majority 48 % of the respondents are satisfied with the Safety Measures in MMHRCs policy. 21. Majority 60 % of the respondents are satisfied with the Library Facility in MMHRC. 22. Majority 60 % of the respondents are satisfied with the Library Facility in MMHRC. 23. Majority 65 % of the respondents are satisfied with the Training provided by the management. 24. Majority 63 % of the respondents are satisfied with the Procedure for get the welfare facilities 25. Majority 63.33 % of the respondents are satisfied with the Procedure for get the welfare facilities 26. Majority 90% of the respondents are aware the welfare committee available in our organization 27. Majority 67% of the respondents arent suggested to other welfare facilities.
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5.2 Suggestions 1. About 58 % of the respondents were not using the mess benefits. Because their opinion price of the food price is very high. So the organization should reduce the price of the food. It may be highly useful for non-member of canteen. 2. Some respondents are not known about few welfare facilities. So it is advised to give proper knowledge about the welfare facilities. 3. Above 14 % of employees are dissatisfied with the child increment benefit and marriage increment benefit. It is likely to increase the amount of these benefits. 4. Above 60% of the employees are satisfied with the training provided by the management and satisfied with the safety measures. So it is advised to maintain the present satisfaction level of this welfare measures. 5. The major attractive benefit is 50 % salaries in advance. Above 70% of
employees are satisfied with these benefits. So the company should sustain the facility. 6. Some employees like to 5-Rupees meal. So it can be considered. 7. It is advised the facilities towards future oriented at improve the salary, restroom, lunch break time for the employees satisfaction.
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5.3 Conclusion The study reveals that the employees are almost satisfied with the welfare measures provided by the organization through there are few irritants like dissatisfied with mess benefits and child and marriage increment benefits. All the administrative departments have good coordination and cooperation working together for the promotion of the hospital. The management conducting the seminar programmes and training programmes are really good and its help to improve their working efficiency. The researcher has gained more knowledge about the various welfare measures and benefits offered by the organization. The employees working conditions, neatness, and staffs approach is really good.
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BIBLIOGRAPHY
PERSONAL MANAGEMENT AND INDUSTRIAL RELATION - P.C.TRIPATHI, 19th EDITION
HUMAN RESOURCE AND PERSONAL MANAGEMENT - K.ASWATHAPPA, MARKETING RESEARCH - RAJENDRA NARGUNDKAR, 2nd EDITION RESEARCH METHODOLOGY C.R.KOTHARI 4th EDITION
Website
www.meenakshimission .org www.google.com http://industrialrelations.naukrihub.com/employee-welfare.html http://www.citehr.com/title-for-mba-project-in-the-area-of-welfare-measuresvt17925.html
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A STUDY ON EMPLOYEES SATISFACTION TOWARDS THE WELFARE MEASURES PROVIDED BY MEENAKSHI MISSION HOSPITAL AND RESEARCH CENTRE AT MADURAI.
EMPLOYEE DETAIL: 1. Name : _________________________ Male / Female above-60 years
2. Gender : 3. Age :
Below - 30 / 31 40 / 41 50 / Married / Unmarried
4. Marital status: 5. Experience:
Below- 3 / 3 6 / 6 9 / 9 12 / above -12 years
6. Monthly income: Below 2000 / 2000 5000 / 5000- 10000 / Above 10000 7. Educational qualification:Below-12 WELFARE MEASURES: 8. What is your opinion about Free Accommodation Facility in your Organization? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied / Diploma / UG / P.G / Professional
9. Are you satisfied with 50 % Salaries In Advance benefit in your Organization? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
10. What is your opinion about Festival Gift in your Organization? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
11. Are you satisfied with Children Education Allowance in your Organization? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
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12. What is your satisfaction level about Employee Welfare Loan in your Organization? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
13. Are you satisfied with Marriage Increment Benefit in your Organization? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
14. Are you satisfied with Child Increment Benefit in your Organization? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
15. What is your opinion about the Marriage day leave with paid in MMHRCS policy? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
16. What kind of mess benefits you used? A) 1-rupee meals B) Rs.300 Monthly C) Rs.600 Monthly D) Rs.1300 Monthly E) Not use 17. Please indicate your satisfaction level on employees benefits: Criteria Leave benefits Washing allowance Natural Calamity Allowance
Highly satisfied Satisfied Moderate Dissatisfied Highly dissatisfied
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18. What is your opinion about (100 % concession) for employees Health checkup and (50 % concession) their dependents? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
19. Are you satisfied with Medicine Facility (Rs-500) for employees? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
20. What is your satisfaction level of Safety Measures? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
21. What is your satisfaction level of Library Facilities in your Organization? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
22. Are you satisfied with the Latrines, Urinals, and Bathrooms? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
23. Are you satisfied with the Training provided by the management? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
24. Are you satisfied with the Procedure for get the welfare facilities? A) Highly satisfied B) Satisfied C) Moderate D) Dissatisfied E) Highly dissatisfied
25. Do you agree the welfare facilities really improve your work efficiency? A) To a great extent B) To some extent C) To little extent D) Undecided
26. Any welfare committee Available in your Organization? A) Yes B) No
27. Do you like to suggest any other welfare measures? A) Yes B) No
If yes what? ____________________________
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CHAPTER-1 INTRODUCTION

1.2 ORGANISATION PROFILE

Obsterics & gynecology

Benefits and services provided in MMHRC

Sick leave: (SL) Eligible to avail for 12 days per year

6. Children education allowance

5. Medical treatment benefit

6. Inpatient Admission Facility

7. Free medicine worth Rs 500

8. Employee health check up benefit

MEENAKSHI NALA THITTAM WELFARE FACILITIES

2. Employee welfare loan

casual labors (Rs 3000/- only )

3. Salary Advance Benefit

4. Marriage Increment Benefit

5. Child Increment Benefit

6. Graduate increment Benefit

10. Special allowance

REGOGNITION / AWARDS / ACCREDIATION

Guide on Breast Cancer

Hospital Management Courses

M.B.A. Hospital Administration (New)

Distance Education Courses in Health Science

P.G. Diploma in Nutrition and Dietetics

Eligibility: Science Graduates Duration: One Year

Hospital Job Oriented Courses

Para Medical Courses Para Medical Courses

A hospital with a human face

A library provides adequate source of informations on HIV/AIDS in the

An opening for the general public to gather informations about

and research centre, in pursuit of excellence, is committed to comply with applicable

1.3 Need of the study

1.4 Objectives of the study

1.5 Scope of the study

2. The study is an Endeavour to cover the whole range of aspects

1.6 RESEARCH METHODOLOGY

After tabulation were used 1) Column Diagram 2) Pyramid chart

1.7 Limitations of the study

Labor welfare has the following objectives

The basic features of labor welfare measures are as follows

The important benefits of welfare measures can be summarized as follows

Intramural and Extramural Welfare Activities

EMPLOYEE PERSONAL DETAIL TABLES

Table No: 3.1

FIGURE NO: 3.1

Classification of respondents based on Gender

TABLE NO: 3.2

TABLE SHOWING THE CLASSIFICATION OF RESPONDENTS BASED ON DEPARTMENT.

3.2 Classification of respondents based on department:

FIGURE NO: 3.2

CHART SHOWING THE CLASSIFICATION OF RESPONDENTS BASED ON DEPARTMENT

TABLE SHOWING THE CLASSIFICATION OF RESPONDENTS BASED ON AGE GROUP 46

TABLE NO: 3.3

Age group in years Below- 30 31 40 41 50 Above - 60 TOTAL

Percentage Of Respondents 44 30 18 8 100

Source: primary data

FIGURE NO: 3.3

Classification of respondents based on Age Group

Table No: 3.4

Married Unmarried Total