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    Resume (02 2020)

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    xxxcancermanxxx

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    Resume (02 2020)

    Uploaded by

    xxxcancermanxxx
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    Resume(02-2020)

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    11 views3 pages

    Resume (02 2020)

    Uploaded by

    xxxcancermanxxx

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    © All Rights Reserved
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    of 3

    REHAN AHMED

    Frisco, TX 75035
    E-mail: [email protected]
    (813) 390-3275

    OBJECTIVE
    To secure a challenging position in an I.T or M.I.S department at a reputable organization with serious growth opportunities.

    CERTIFICATIONS
    CISCO SYSTEMS (CISCO ID: CSCO11389395)
    CCNP, CCNA – Security , CCNA,

    Cisco Meraki Network Operator

    MICROSOFT (MCP ID: 1642265)


    MCP, MCTS

    COMPTIA
    A+, Network+, Security+

    ITIL
    ITIL Foundation v3 (2012) Certification

    TECHNICAL SKILLS

    ● Experience with networking protocols including Ethernet, Frame Relay, ATM, MPLS, VLANs,
    EIGRP,BGP, OSPF, ACLs, TCP/IP, HTTP/HTTPS, DNS, SSH, Telnet, VPN, IPSec, FTP/TFTP,
    IMAP, SMTP, VoIP.
    ● Experience with network hardware including Cisco Nexus 7K, 6K, 5K, 3K, 2K, Catalyst
    3650/3750 switches as well as 2811/3845/39XX/7200 routers.
    ● Experience in security devices and protocols including Checkpoint Firewalls, Cisco IronPort
    Web Security Appliance, ISRs and ACS AAA.
    ● Working knowledge of VMware cSphere Web Client, vCenter and NSX software-networking
    platform.
    ● Experience with network management / monitoring tools including IBM Netcool, and HP
    Openview - Node Manager, Solarwinds, LAN Sweeper, Netscout, nGenius Performance
    Manager.
    ● Experience with network protocol analyzers including Wireshark, Ethereal, and AirMagnet.
    ● Experience with Microsoft Windows XP, Vista, 7, Server 2000, 2003, 2008, OSX, and Ubuntu
    Linux OS.
    ● Experience with Microsoft Office, Outlook, Project, and Visio.

    WORK EXPERIENCE

    NTT Data – (December 2016 – Present)


    Network Design Advisor
    Plano, TX

    Responsibilities include:
    • Interact with a large variety of clients to provide network technical support for complex network related incidents, changes
    and projects.
    • Gather requirements, analyze technical networking issues and the develop options and recommendations.
    • Plan, design, install, and maintain wireless, local and wide area networks, load balancers including the recommendation of
    system software and hardware.
    • Research, analyze, plan, and develop hardware and software requirements.
    • Coordinate, install, and maintain appropriate systems software and hardware.
    • Devices include: Cisco Meraki Routers/Switches/APs, Cisco 3750/3850 switches, 1921/2911 routers, and
    1142/2602/2702/3802 APs.

    Heartland Payment Systems – (March 2016 – October 2016)


    Infrastructure Administrator
    Plano, TX

    Responsibilities included:

    • Processing change requests submitted by various users, groups and business units
    • Providing network technical assistance/support to different users, groups and business units as needed
    • Participating in an on-call rotation and being readily available to provide assistance when required
    • Participating in the implementation of solutions designed by senior engineers
    • Creating and maintaining technical documentation of network topologies and/or other technical diagrams
    • Working with various vendors and/or third parties as part of the overall network support function.
    • Devices included: Cisco Nexus 7K, 6K, 5K, 3K, 2K as well as Checkpoint firewalls.

    Citigroup - (November 2015 – March 2016)


    Network Engineer
    Irving, TX

    Responsibilities included:

    ● Working on a network refresh project that involves working remotely with on-site technicians and
    walking them through replacement of older Cisco equipment (2960 series switches and 2900 series routers)
    and 7960 IP phones.
    ● Verifying and modifying Cisco IOS configurations on routers and switches to make sure they
    conform to customer network
    requirements.
    ● Verifying device port assignments and modifying port and VLAN configurations as needed.
    ● Troubleshooting layer 1/2/3 issues and modifying configurations as needed to resolve any and all
    issues.

    Verizon Data Services - (April 2012 – November 2015)


    Client Services (Network) Engineer
    April 2012 – November 2015
    Tampa, FL

    Responsibilities included:

    ● Utilizing HP Network Node Manager suite to monitor and manage multiple core sites for
    Macy's.
    ● Using Performance Manager, monitoring WAN circuit utilization and traffic types
    (application, database etc.) in
    real-time and over time.
    ● Generating weekly and monthly reports for the customer; utilizing these reports in
    troubleshooting circuit issues with
    local exchange carriers.
    ● Using NNM reporting features to recommend traffic engineering and capacity planning to management.
    ● Proactively monitoring 2700+ network devices and provide 2nd level network support, including
    troubleshooting voice,
    video and data (IP) traffic over Verizon MPLS network..
    ● Engaging Cisco TAC and working through router related problems.
    ● Performing Root Cause Analysis (RCA) for network outages.
    ● Engaging Sprint, AT&T, Verizon IXC’s and LEC/CLECs support groups to aid in trouble diagnosis
    and repair.
    ● Documentation of network problems in Remedy IR ticketing system.
    ● Assisting in deploying Cisco IOS images on Verizon owned devices during client designated
    maintenance windows.
    ● Monitoring and troubleshooting DS0's, T1's, SIP, DS3's, OC3s, BRI-PRI (ISDN), FIOS, EVDO,
    DSL, and POTS circuits.
    ● Running outage teleconference bridges.
    ● Devices included: Cisco 3650/3750 switches & 2811/3845/39XX/7200 routers.

    AT&T Global Network Services - (May 2010 – April 2012)


    Tier 1.5 Network Support Engineer
    Tampa, FL

    Responsibilities included:

    ● Providing support to AT&T managed customers requiring technical assistance for logical and
    physical connectivity problems.
    ● Assisting AT&T and Local Exchange Carrier (LEC) technicians in WAN circuit testing.
    ● Assisting in deploying Cisco IOS images on AT&T managed devices during client designated
    maintenance windows.
    ● Assisting on site AT&T technicians with replacing CPE including Cisco 3825 routers WAN Interface Cards (WICs), Voice
    WICs etc.
    ● Monitoring and tracking reports on LAN/WAN events on AT&T internal systems as well as interacting with internal and
    external vendors in scheduling and coordinating dispatches.
    ● Using BMC Remedy, documenting in detail steps taken while troubleshooting all circuit/voice issues as well as customer
    interaction and the proper engaging of internal and external support teams as necessary.
    ● Devices include: Cisco 3750 switches Cisco 3825 and 7200 routers.

    Tech Data Corporation - (November 2007 – May 2010)


    Support Technician
    Clearwater, FL

    Responsibilities included:

    ● Providing pre-sales telephone and email support for computer hardware and networking systems to internal and external
    customers on a wide variety of technical issues such as problem resolution
    ● Product vendors included major technology providers such as HP, IBM, Microsoft, and Cisco Systems.

    EDUCATION
    University of Phoenix
    Master of Science Degree (December 2004)
    Computer Information Systems

    Florida Metropolitan University


    Bachelor of Science Degree (July 2000)
    Computer Information Science

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