XEREZ A.

WHITE
Tampa, FL
Mobile: +1 (470) 416-5316 • Email: [email protected]
Citizenship: United States
Schedule: Full-Time, Part-Time, Shift Work

SUMMARY
Accomplished, dedicated information technology (IT) professional with over eight years of experience designing,
installing, configuring, administering, and troubleshooting network infrastructure, voice communication
systems, and security using routers/switches/firewalls. Possess vast expertise configuring, implementing, and
providing ongoing support of voice network infrastructures and software solutions for enterprise clients. Highly
skilled in all aspects of Cisco layer 2 & 3 switches, Cisco Routers, SATCOM terminals, and various other tactical
and enterprise systems. Cisco CCNA, VMware VCP, Microsoft Azure, CompTIA CASP+, Security+, Network+, LPIC-
1, and BICSI Installer I certified with a Bachelor of Science in Cybersecurity.

AREAS OF EXPERTISE
• Trouble Shooting • Hardware & Software Repair • WAN/LAN Platforms
• Resource Optimization • Onsite & Remote Technical Support • Cisco Networking Equipment
• IT Project Management • Continuous Process Improvement • HVAC Operation & Maintenance
• Information Security • Data Center Management • User Training/Support

PROFESSIONAL EXPERIENCE
GovCIO – Amman, Jordan 2022 – Present
Sr. Network/Systems Administrator III – with Top Secret/SCI Hours per week: 40

Sr. Network & Systems Administrator charged with providing senior-level professional management of
computer networks and systems for Special Operations Command (SOCOM). Ensure the smooth daily operation
and maintenance of the network and systems, troubleshoot issues, and implement security measures to protect
against cyber threats.

• Provided Tier III Network/Systems administration support to SOCOM forward enterprise systems for fifteen
co-locations and support over one thousand daily enterprise users within the CENTCOM Area of Responsibility
(AoR)
• Provided network configuration of Cisco LAN/WAN devices to support daily operations, maintenance, and
service expansions with Cisco 3560, 9300,9500 switches and ISR 4331, 4451-X
• Proficiently managed and supported Voice over IP (VOIP) and Video Teleconferencing (VTC) solutions using
Cisco Call Manager and other network devices.
• Managed Microsoft Server 2019 services concerning enterprise user accounts through Active Directory, GPO,
LDAP, DHCP, print server, and file share access, ensuring seamless operations and data security.
• Extensive experience with VMware vSphere deployment of virtual serves providing, SQL database, McAffee
IDS/IPS, COMPASS ISR, and Microsoft Server 2019
• Conducted software/hardware troubleshooting on C5ISR enterprise machines, including Windows 10,
Windows 356 Suites, Palantir, VidEX Pro, Cisco Jabber, Rocket.chat, Skype for Business, mIRC, COMPASS (ISR
player), VLC player, Google Earth, and various other intel collection tools
• Configuration, maintained, upgraded, and the lifecycle of several network infrastructure devices, including
Cisco routers/switches, NetApp storage arrays, and inline network encryptors.
• Maintained cryptographic devices such as ViaSAT KG-250x and 255x; General Dynamic KG-175 G, D,&M and
performed local/remote configuration, firmware upgrades, and lifecycle
• Provided ISR feed support through dedicated ISR feed circuit management through cryptographic devices,
Cisco networking devices, and AWS Elemental encoder
• Maintained, troubleshoot, and configured capabilities to deploy Windows 10 reimaging methods through PXE
server, USB bootable, and CD-ROM
• Coordinated cyber incident response with J6 Cyber, conducted actions of remediation to the device,
documented and submitted an incident report
• Collaborative with J6 Cyber to remediate devices that did not comply with security standards and completed
the task within the timeline set by J6 Cyber.
• Implemented comprehensive network maintenance strategies, including DISA STIG, regular software updates,
patches, network ACL, and security measures to enhance system reliability
• Utilized Forward Networks to perform NQE for real-time monitoring of networks, configuring network devices,
ensuring network device security compliance, and archiving device configuration data.
• Employed Cisco ISE to provide secure connectivity and compliance for workstations, phones, VTCs, and
network devices
• Leveraged Splunk Enterprise to capture, index, and analyze network data, enabling real-time network health
and security visibility.
• Coordinated network outages traversing the fifteen co-locations with DISA, ISP circuit provider, Network FSR,
or SATCOM FSR about circuit restoration; temporally router connectivity traffic to other transport options to
maintain critical infrastructure operations
• Supported critical information systems design, planning, procurement, and deployment of new network
infrastructure buildouts
• Documented detailed VISO network architect, fiber optic backbone, and SATCOM configuration diagram
• Proficiently managed the ServiceNow ticketing system to facilitate efficient incident resolution, problem
management, and service request fulfillment.

Supervisor: Cookson, David (248) 219-9629

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Northrop Grumman Corporation – Tampa, FL 2020 - 2022

Sr. Systems Administrator III - with Top Secret/SCI Hours per week: 40

Sr. Systems Administrator primarily responsible for daily LAN/WAN management US Army Cyber Command
(ARCYBER) Rapid Cyber Development Network (RDCN). Conducted hardware integration, installation,
maintenance, development of infrastructure systems, and daily user support.

• Provide daily network maintenance and respond to LAN/WAN issues with Cisco access/distribution switches,
routers, and cryptographic devices
• VOIP and VTC suite support through Cisco Call Manager and other voice and video network devices to resolve
user issues and perform network maintenance
• Desktop support and maintenance for users through LDAP for workstations, printers, devices, account
management, and share drive access
• Provided remote/local LAN support for users through RDP for troubleshooting, diagnosing, and resolving
software issues with MS Office, Outlook, 365, Adobe, Java, PKIs, and various other software or network issues
• Local and remote printer, digital scanners, or all-in-one support to customers through Windows Server 2019
printer server, networking devices, domain controller, DHCP issues, or physically repairing the machines
• Create individual and shared mailboxes for users in Windows Exchange 2010 along with resolving email issues
such as Outlook 2016 access issues, achieved emails, or various other exchange issues
• Utilize Cisco ISE to provide secure connectivity and compliance for workstations, phones, VTCs, and network
devices
• Install, configure, and upgrade computer hardware, software, and OS
• Isolate and resolve hardware and software problems involving the applications, the operating system, the
hardware, the communications infrastructure, or any combination thereof
• Coordinate major networking outages or security incidents with network and security engineering teams to
resolve and document issues
• Deploy network expansion nodes to various CONUS locations with installation teams as the team lead
• Perform site surveys, installation of networking equipment, maintenance/upgrades to RCDN network nodes
• Ensure timely configuration of Cisco infrastructure equipment, Dell servers, NetApp storage appliances, HP Z
workstations, Cisco VTC suites, and Cisco VOIP phones for deployment to the installation location
• Oversaw the running, termination, and testing of data cabling and fiber during the installation of data center
equipment
• Inspect, test, record, and analyze data cables and equipment to assess transmission characteristics, locate faults
or malfunctions, and ensure cable functionality
• Conduct preventative maintenance on data center equipment to ensure efficient operation of RCDN nodes
• Demonstrate strong leadership in training customers on RCDN equipment functionality and application
• Maintained network security and compliance through STIGs, ISO firmware upgrades of networking equipment,
OS security patches, and server patches
• Preform network monitoring through NetBrain for optimal network performance through traffic shaping for
prioritized custom network performance
• Troubleshoot, maintain integrity, and configure network components along with implementing operating
systems enhancements to improve reliability and performance
• Assist senior-level engineers in designing/modifying network systems and application infrastructure for
optimum performance, low-maintains cost, and zero downtime
• Coordinate software and hardware procurement for lifecycle management for classified computer networks.
• Track complex software and hardware license warranty issues on network distribution architecture
• Tracked and managed hardware and software integration with IT procurement issues and supply chain
integrity with program vendors
• Document and manage security updates of software and firmware from vendors to push policy updates to
network
• Extensive experience in working in highly secure areas on US military bases, DoD facilities, and Federal
agencies in a safe and secure manner

Supervisor: McGehee, Adam (985)-750-4295

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United States Air Force, Joint Communications Support Element – MacDill, AFB 2014 - 2022
Cyber Transport Systems Technician – with Top Secret/SCI Hours per week: 40

Provide rapid deployment of mission critical communications capabilities in remote locations; deploy,
troubleshoot, and maintain tactical Classified, Unclassified, and ISP WAN/LAN communications in remote
locations.

• Deliver WAN/LAN network management services for classified/unclassified machines, Cisco VOIP phone
services, ISP connectivity, Cisco VTC suite, and VPN encryption tunneling. Provide critical infrastructure
transport with Highspeed broadband satellite terminal connection through various satellite communications
equipment and HF
• Provide mobile satellite services for critical systems such as access to Classified/Unclassified networks, VOIP,
secure VTC, and VPN encryptions with minimum set-up time and maximum up-time with no downtime
• Troubleshoot, install and maintain Department of Defense networks such as SOIS, JWIC, JIANT, CEMNET,
SIPRNET, JDI, SOFTNETU, NIPR, and CINTRX in remote locations or fixed garrison environments for Data, Voice,
VTC, and various other services
• Instrumental in the configuration, troubleshooting, and maintenance of Cisco routers, layer 2 & 3 switches,
Cradle Point, and Unifi wireless access systems
• Maintain cryptographic devices such as ViaSat KG-250/250x, General Dynamic TACLANE, and KIV-7 for high-
speed NSA-certified Type 1 inline network encryption
• Extensive experience in operating the SES O3B terminal, Airbus VSAT system, L3 Hawkeye III Lite terminal,
and BGAN 510 nodes for tactical communications for mission-critical communication services
• 2020-2021 deployed to Iraq under JSOC directorate for USCENTCOM to provide enterprise and tactical
infrastructure maintenance, deploy, and operate mission-critical classified, unclassified, and ISP
communications equipment for 100% uptime with no network outage or loss of services
• Provided helpdesk, system administration, and network engineering services to forward operating base (FOB)
in Iraq comprised of JSOC mission enabling units and Iraq counter-terrorism force (CTF)
• Maintained FOB’s classified/unclassified communications via satellite terminals, fiber, RF, and HF links to
provide mission-critical communications with zero outages or downtime
• Ensured the operation and maintenance of FOB’s highly complect LAN/WAN networking infrastructure
• Provided communications focal point for JSOC, OGA, and FVEY users on FOB of about five hundred (500) active
users for 24/7 IT support
• Temporally placed to provide network and system administration duties at US Embassy Bagdad for JSOC
mission enablers
• 2019-2020 deployed to JCSE Forward HQ to Al Udeid Air Base (AUAB) Qatar in support of Operation Freedom’s
Sentinel as a Quick Reactions Force (QRF) to provide tactical communications under JSOC AoR
• Active member of QFR team mobilized to Afghanistan to provide hours’ notice Network/System Administration
services to deployed JSOC elements
• Provided network administration services for JSCO, FVEY, and Afghan security forces during QRF deployment
• QRF team deployed forward to provide critical tactical and enterprise communications to US Department of
State and JSOC elements at the US Embassy Tashkent and MOB Training Complex Samarkand Uzbekistan to
provide System Administration duties
• Delivered tactical communications in command post for GA State Patrol, US Army, and first responders in
Savannah, GA, hurricane relief

Supervisor: MSgt. Day, Robert (404) 610-1497

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Quality Technology Services (QTS) - Suwannee, GA 2018 - 2020
Data Center Technician II Hours per week: 40

Oversaw daily data center operations responsible for monitoring data center operations through ServiceNow,
NOC, phone calls, assigned projects, or vocal request. Insured data center daily operations through remote
hands, hardware and so software configurations, installation of managed products, new fiber/copper cabling
projects, and shipping/receiving for customers
• Ensure Data Center operation success through remote hands, hardware and software configurations, circuit
migration, installation of fiber/copper cabling, replacement and installation of equipment
• Worked with multiple brands of equipment such as Cisco, Dell/EMC, Juniper, HP, Arista, IBM, Fortinet, Riverbed
for hardware and software configurations
• Install, maintain, and configure high-density server arrays, gateway switch blades, and high-density storage
rays
• Installed, maintained and serviced data center hardware with HDD/SSD, RAM, CPU, power supplies,
fiber/copper patch panel, N1+ power redundancy, and various other critical data center equipment
• Complete new cabling projects and managed existing cabling plant through fiber and copper cabling systems.
• Perform daily tape rotations/prepare tapes for customers and QTS internal libraries on a variety of library
systems such as HP, Quantum, IBM, and Hitachi
• Installed, tested, and documented 5G-10G high data transfer services for clients in data center space from ISP
carrier
• Ran, terminated, tested, and documented full duplex single/multimode fiber along with POTS, MPLS, T3 and
DAS cabling systems
• Daily monitoring of critical data center infrastructure systems and responded to troubleshoot and repairing of
them
• Work with customers, other systems engineers, and management to resolve problems and completed service
tickets
• Review all resolved tickets to ensure properly documented resolution.

Supervisor: Hays, Anthony (404) 281-3752

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EDUCATION HISTORY
• B.S. Cybersecurity
University of Maryland GC, Largo, MD
• Year 1 M.S. Computer Engineering
Florida International University, Miami, FL

CERTIFICATIONS
• DoD Top Secret /SCI Clearance
• Compliant with DoD 8570 IAT III, IAM III, IASAE II
• Cisco CCNA Certified
• VMware Certified Professional Network Virtualization 2021 Certified
• Microsoft Azure Administrator Associate Certified
• LPIC-1 Linux Administrator Certified
• CompTIA CASP+ Certified
• CompTIA Security+ Certified
• CompTIA Network+ Certified
• BICSI Installer I Certified

NOTABLE AWARDS
• 2022: DoD CySP Awardee
• 2021: Joint Service Commendation Award, United States Air Force
• 2020: Bravo Award, Northrop Grumman
• 2018: DCO of the Quarter, QTS
• 2017: Airman of the Quarter, United States Air Force
• 2017: Airman of the Year Nominee, United States Air Force
• 2017: Service Excellent Award, AT&T

CORE COMPETENCIES
IT Operations | Technical Support | Telecommunication Services | Network Administration| Technology Solutions
| Data Access Improvements | RF/Satellite Communication | Project Management | Issues Resolutions |
Requirements Gathering | Preventive Maintenance | Network Backbone Structure | Training & Mentoring |
Workflow & System Analysis | Security Accreditation Change Management | Time Management | People
Management | Technical Support | Documentation Handling Process Evaluation & Optimization | Team Building
| Leadership Skills | Cross-Functional Team Management | Problem-Solving Skills | Multi-Tasking Ability |
Planning & Organizational Skills | Technical & Business Reporting Skills

TOOLS/TECHNOLOGIES & TECHNICAL SKILLS

Microsoft Office Suites (Word, Excel & PowerPoint) | Cisco Layer 2 & 3 Switches | Cisco Routers | Aruba
Controllers | AccessPoints | Cisco Networking Equipment | WAN/LAN | Routers & Switches | Fiber
Transmission Networks | VOIP | POTS | U- Verse Services | VDSL Circuits | JDSU Test Meter | Quad Wire, CAT3,
CAT5, CAT5E, CAT6 & Coax Wiring | GPON Signal | Gigabit Passive Optical Networks | Cisco VOIP Phone
Services | ISP Connectivity | Cisco VTC Suite | VTC | VPN | Hawkeye III VSAT terminal | BGAN 510 Explorer
Transmit & Receiving Node | Cryptographic Devices

Additional Professional References upon request