Business Partner b2 Tests For All Units

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Business partner b2 tests for all units
Acadamic English (International University - VNU-HCM)
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UNIT 1: Language and skills test

Name:_________________________________
Lesson 1.2 Grammar

LANGUAGE 2 Complete the text with the future continuous
Lesson 1.1 Vocabulary or future perfect form of the verbs in brackets.
BECV/BULATS
What do you think you 1 (do) in
1 Choose the correct option a, b, c or d. ten years’ time? 2 (you / still /
work) in our company or even living in the same
Corporate culture was recognised back in the 1980s country? What career goals
as describing the character of an organisation by 3 (you / achieve) by that time?
looking at the beliefs and the organisational It’s not easy to plan for the future these days, both
1 of its employees. It includes things such as personally and from a corporate perspective, as the
the company’s 2 as well as its 3 code. world changes so quickly. We are not even sure what
The company structure is also taken into account, kind of jobs our employees
particularly the 4 within a company. A 4 (do). We know that some
company’s structure can be influenced by its traditional jobs 5
management 5 . For example, if management (disappear) by then, while developments in
is adaptable and able to respond quickly to change, technology 6 (create) totally new
employees may find that their jobs change kinds of work. But we hope you are planning a future
accordingly. Technology has been one of the biggest with us. As far as our strategy to protect our future is
drivers of change. Large tech companies tend to concerned, we 7 (move) into
encourage staff to solve problems in teams so the several new markets and 8
6 -plan office has become popular once more.
(build) two new factories by that time. Most
This allows staff to collaborate more closely with significantly, we 9 (finish)
each other, thus creating a good 7 within the
developing the new smart fabric we’re working on. As
working environment. There also tends to be more we continue to innovate to keep up with changes, we
8 in other areas such as what staff wear. can assure all employees that they
These companies create the 9 of being fast- 10 (go) on several training
paced and modern – in fact a wonderful organisation courses during that time to develop the skills we
to work for. They aim to attract the best employees need – whatever that future may be.
so the pay 10 are often above average.
__/10
1
a rates b behaviours c salaries d flexibility Lesson 1.3 Functional language
2 PTE Part H Response selection
a values b hierarchies c structures d rates
3 3 [BP_B2_Test_01_001.mp3] Listen to the
a structure b pay c value d dress speaker and choose the correct answer a, b or c.
4
a strategy b hierarchy c atmosphere d image 1a b c
5 2a b c
a flexibility b structures c strategies d codes 3a b c
6 4a b c
a internal b flexible c equal d open 5a b c
7 __/5
a strategy b structure c atmosphere d code
8
a hierarchy b flexibility c strategy d atmosphere
9
a image b strategy c atmosphere d value
10
a salaries b codes c cultures d rates
__/10
© 2018 Pearson PHOTOCOPIABLE 1

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Name:_________________________________
Lesson 1.4 Functional language SKILLS

BULATS
4 Complete the text with ONE word in each gap. Short listening
BECV
I’m Jan Peters. I have worked at the company as a Sales 6 [BP_B2_Test_01_002.mp3] You will hear
Director for the last three years and I’m two telephone conversations. For each question,
1
here in the Amsterdam office. I’m write one or two words or a number.
2
for dealing with international orders. I
used to work for a smaller company in New York where Listening 1
my 3 task was opening up new markets. I
returned to the Netherlands when I got this job. This is one TRAINING ENQUIRIES
of the most dynamic organisations to work for and I’m 1
from the German office called.
very proud to be 4 . It’s 5 to
Wants to know if he can do Level 2 of
be great working with everyone here. If you need my help 2
course if he hasn’t done Level 1.
in any way, just let me know.
He’s 3 at the time of Level 1.
I suggested doing Level 1 in London in May, if his boss
__/5
accepts 4 involved.
Lesson 1.5 Functional language
BECV Listening 2
5 Some lines have an extra word and some lines
NOTES
are correct. If the line is correct, write CORRECT.
If there is an extra word, write the word. Phone call from Barney Day, RECRUSTOP.
Concerned about our 5 process.
1 Want to spend on three months working in our Found out 6 about some faulty products.
2 office in New York, Rome or Moscow? Then I reassured him that our 7 were not faulty
3 you are sure to be delighted to learn about that and that a written 8 will be published.
4 we are offering for you the chance to work in To send link to written apology.
5 one of our an other offices. All mid-level employees
6 who have been worked for us for more than a __/8
7 year will be able to spend time in one of those
8 offices. Click on the link if for further information.
9 If you are interested in participating, please to
10 contact HR as soon as possible.
1 6
2 7
3 8
4 9
5 10
__/5

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Name:_________________________________
Reading D
BECV Unfortunately, some companies have a culture of fear
where staff are too worried about questioning anything for
7 Look at the statements below and the article fear of losing their jobs. To most people it’s obvious that
sections about corporate culture. Which section this would not lead to effective working practices. Sadly,
(A–D) does each statement (1–5) refer to? You the root of this fear comes from the top, the people who
will need to use some of the letters more than should be setting a positive example. If leaders behave in
once. an unacceptable manner, it impacts on everyone within the
organisation. Unnecessary anger or criticism from a leader
1 something to consider when applying for a job will demotivate even the most optimistic and enthusiastic
2 the value of encouraging time away from work of staff.
3 the possibility of being dismissed from a job
4 a lack of promotion opportunities for staff
5 a hi-tech cause of staff demotivation Writing
6 an example of an ineffective working environment BULATS
7 matching staff to the company culture 8 Your company wants to find out from its staff
how they think their working environment can be
1 2 3 4 improved. It was therefore decided to hold a
5 6 7 competition for staff to suggest improvements.
__/7
A Write an email to all staff:
Many companies are now offering their employees
sabbaticals in an attempt to retain valuable staff. Due • explaining what you are planning to do and why.
to highly-pressurised work environments and being • saying how staff can get involved.
constantly connected to work via technology, many staff • describing the prize for the best suggestion(s).
are stressed and tired, leading to illness or dissatisfaction. and any other points which you think are important.
Ensuring that staff have effective downtime is just as
important as meeting work targets. Sabbaticals are one Write 180–200 words.
way of getting employees to stay with a company, but if
they have to stay in a pressured environment for five years
before they qualify for a sabbatical, then the effectiveness
of a sabbatical can be extremely limited.
B
One company thought the answer to retaining experienced
staff was to introduce a sabbatical programme, but it was
unsuccessful. The company offered excellent training for
new mangers and engineers, but over 50 percent left once
they had completed their training. Surprisingly, although
salaries were not as competitive as those of rival
companies, they were not the main issue. During staff exit
interviews, they indicated that the main problem was that
there were no clear career development paths. In fact,
some older staff had been in the same position for twenty
years.
C
Corporate culture is something that many potential
employees do not pay enough attention to when
researching a company. The corporate culture can make a
company great to work for or a nightmare. Someone could
have all the right qualifications, but might not fit into the
work environment because the culture is alien to them.
Management therefore needs to clarify exactly what kind
of behaviour is expected of their staff and they need to
‘walk the talk’ themselves, i.e. they need to be models of __/10
that behaviour.

lOMoARcPSD|41930936
UNIT 1: LCCI English for Business
Name:___________________________________
LCCI Writing
Situation
You work for EurAm Foods, a large multinational
supermarket chain, whose main markets are in
Europe and North America. You have been asked to
write an article for the company blog about the new
opportunities for office-based staff.
Here are some notes from a recent HR meeting:
Meeting notes
Objectives:
• to build relationships between international staff
• to ensure a standardised corporate culture
• to involve staff in company culture
Outcomes:
• webinar training for staff in different locations
• language training to be offered
• company office staff exchanges – three months
working in another country; conditions: minimum
length of service – three years
• staff competition to design new uniform
Task
Write the article. Write 250–300 words.

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Name:_________________________________
Lesson 2.2 Grammar

LANGUAGE 2 Complete the second sentence with a passive,
Lesson 2.1 Vocabulary so that it has the same meaning as the first
BECV/BULATS sentence.
1 Choose the correct option a, b, c or d.
1 What about giving staff more training?
When applying for a job, potential employees also Staff training.
look for signs that the company offers good career
1 . They want to make sure that there is job- 2 It would be a good idea to employ a consultant
2 training, as such 3 courses will to help us.
provide them with relevant workplace skills. A consultant to help us.
Companies should also provide a 4 for each
new member of staff to help them develop 5 in 3 It’s possible for staff to do the training online.
The training online.
their new positions.
Many companies look for more than just excellent
qualifications and a good skills 6 . They aim to 4 It’s vital that we spend more money on the project.
More money on the
find staff who also demonstrate 7 intelligence,
project.
self-motivation and the ability to develop a good
8 with colleagues and team members.
5 It’s important not to forget the needs of our
However, companies still need to do a needs
9
employees!
to make sure that they can provide a
The needs of our
comprehensive training policy. This should include a employees .
thorough 10 programme for new employees
when they start, followed by continuous learning 6 It’s necessary to develop a suitable training policy.
throughout their employment. A suitable training policy .
1
7 One suggestion is to improve the ordering system.
a delivery b development c induction
The ordering system .
d benchmarking
2
8 We would consider recruiting more staff if it were
a blended b motivated c delivered d related
necessary.
3
More staff if it were
a online b trained c practical d learning
4 necessary.
a mentor b learning c career d mentee
5 9 It’s not essential to introduce the new policy
a induction b analysis c competency d method immediately.
6 The new policy
a method b set c motivation d rapport immediately.
7
a learning b analytical c emotional d practical 10 It’s possible that we won’t be able to give staff
8 bonuses this year.
a rapport b mentor c competency d method Staff bonuses this year.
9 __/10
a delivery b analysis c programme d standard
10
a online b skills c blended d induction PTE Part H Response selection
__/10 3 [BP_B2_Test_02_001.mp3] Listen to the
speaker and choose the correct answer a, b or c.
1a b c
2a b c
3a b c
4a b c
5a b c
__/5

lOMoARcPSD|41930936

Name:_________________________________

BULATS
4 Complete the text with ONE word in each gap.
What we’re looking to do here today is discuss the

training for next year. It’s important that everyone
gives their ideas so we’ll go 1 the table,
just to 2 that everyone gets to say
something. I think we actually 3 that the
training offered last year was not sufficient, so
perhaps the next 4 is to think about
why it wasn’t sufficient and what additional training
would actually help. So, let’s
5 everyone one by one and then
discuss the ideas. Let’s begin with you then, Ella …
__/5

BECV
If there is an extra word, write the word.
1 I am writing to you request some more training as

2 I have just become a project leader. I believe that it
3 is important to attend at a time management
4 course so that I can work as more efficiently.
5 Another area in where I need to develop my skills
6 is delegation. I need this because of I did not gain
7 enough experience last year. It would be all very
8 helpful if I could do that course next month.
9 I would also like to attend the time management
10 course in two weeks’ time, if it possible.
1 6
2 7
3 8
4 9
5 10
__/5

lOMoARcPSD|41930936

Name:_________________________________
SKILLS Long listening

BECV/BULATS
Short listening
BECV 7 [BP_B2_Test_02_003.mp3] You will hear a
radio interview with David Nguyen, a training
6 [BP_B2_Test_02_002.mp3] You will hear a expert. For each question, choose the correct
telephone message and a conversation. For each answer a, b or c.
question, write one or two words or a number.
1 David Nguyen says one reason training
Listening 1 programmes fail is that
a companies can’t afford a Training Manager.
Phone message from Stephanie Klas b the Training Manager might be too inexperienced.
Called about the 1 for training programme. c recruiting a good Training Manager is not easy.
Our email didn’t mention Time Management courses –
Ms Klas has scheduled 2 for next year. 2 A good question to ask during a Training
How many 3 courses do we want: 2, 3 or Manager’s interview is:
a How would you choose the employee to be
4?
trained?
Finally, needs clarification on 4 required.
b How do you select training programmes?
Arrange Skype meeting.
c How to do you update your own skills?
Listening 2 3 The first step in a simple needs analysis asks staff
a to be very specific about what training is important
Received calls log to them.
From: Maria Harper b to discuss their roles with colleagues.
Called about position with 5 Engineering. c to identify courses they’d like to do.
Wanted info about company’s on- 6
training. 4 In the second step of a simple analysis, colleagues
Said we always got 7 especially for a decide how important each need is.
management training. b brainstorm a new list of requirements.
Will contact 8 to ask if Maria should still c discuss the results of previous training.
apply.
5 According to David, in reality, a needs analysis
a tends be simpler than companies think.
_/8
b can be too complex for companies.
c should involve regular reassessment.
6 Further needs analyses should be done

a during the recruitment process.
b when job descriptions are modified.
c instead of a performance review.
7 What does David say about justifying the cost

of training?
a well-trained staff can improve company image.
b training programmes are rarely cancelled.
c a lack of well-trained staff is a waste.
__/7

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Name:_________________________________
Writing Write 120–140 words.

BECV Part 2
8 Your Training Manager has sent you the email
below about training.
Look at the email and the course information

below, on which you have already made some
handwritten notes.
Then using all your handwritten notes, write an

email in reply to Steve.
I thought
To: John Harding it was only
From: Steve Barnet, Training Manager one
Subject: TRAINING
Further to our chat this week, I attach details of the
available courses. You must choose two from the list.
Please let me know by the end of the week which ones
you would like to attend. Don’t forget to explain why you
think each one will help you in your current role.
This one
In-house training – 2 days definitely
Time management – 8/9 July
Dealing with conflict – 12/13 June
Improving teamwork – 21/22 September
2 or 3 nights
away?
Residential courses – 3 days
Venue: ELITE TRAINING, London
Managing workload – 4/5/6 April
Working with different cultures – 14/15/16 June
Motivating teams – 3/4/5 October
__/10
Yes, but
timing not
good. Other
dates
possible?

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Name:___________________________________
Task
LCCI Writing Write the email. Write 250–300 words.
Situation
You were appointed Customer Service Manager of
an insurance company three months ago and have
just had an appraisal from your manger. As a result
of his comments and the fact that this is your first
management position, you feel that you need some
more training. You’ve found the following courses
and need to ask the HR Director (John Sanders) if
you can do two of them as soon as possible. Look
at the extract from your appraisal and the courses
offered and choose the two most appropriate
courses for you.
Extract from appraisal

For improvement
You work well with your team, but sometimes you don’t
communicate your message clearly enough, especially
when giving feedback. Some of your staff feel you need to
spend more time listening to them and responding to their
concerns. Also, you seem to be working very long hours
and having difficulty completing some tasks on time, so
better planning and organisation is needed. Advise doing
some courses ASAP.
NPY Training for all your needs

COURSES FOR NEW MANAGERS
NPY CS1 Communication Skills

• listening actively
• giving effective feedback
• dealing with difficult situations
30 hours – online course
Date: anytime
Cost: €800
NPY SM Stress Management

• how stress affects body and mind
• relaxation techniques
• exercise programme
Two-day residential course
Next course: 23/24 September
Cost: €3,500
NPY EP1 Effective Planning

• prioritising tasks
• creating realistic schedules
• daily planning
One-day course
Next course: 8 September (Limited places, closing soon)
Cost: €400
Book online immediately or contact NPY Training if you

have any queries.

lOMoARcPSD|41930936

Name:_________________________________
Lesson 3.2 Grammar

LANGUAGE 2 Complete the second sentence so that it has a
Lesson 3.1 Vocabulary similar meaning to the first sentence. Use the
BECV/BULATS word in CAPITALS.
1 It seems like we won’t have enough money for the
The economy was in a severe 1 and many expansion. PROBABLY
smaller companies were 2 bankrupt. We enough money for
Thousands of people were losing their jobs and the expansion.
discovered they were no longer able to pay the 2 They will definitely cut staff numbers. CERTAIN
3 they had taken out on their properties. Many They staff numbers.
people lost everything they owned and found
themselves in a state of 4 . They had to use 3 I don’t think prices will rise much this year.
SIGNIFICANTLY
all their 5 if they had any and there was no
Prices this year.
institution offering to 6 them out. The
7 market crashed, wiping millions off share
4 We don’t expect costs to decrease this year.
values, and interest rates shot up. The credit UNLIKELY
8 meant that there was no borrowing as the Costs this year.
banks were refusing to lend anyone anything.
However, our company was lucky during this time 5 A new factory is going to be built next year. DUE
because the 9 we made in new technology A new factory next year.
helped us to 10 from a critical financial
situation. 6 There’s a strong possibility that sales will increase
this quarter. PROBABLY
1 Sales this quarter.
a crunch b bankruptcy c depression d drop
2 7 We might sponsor a football team in the future.
a looking b heading c making d going LIKELY
3 We a football team in
a savings b investment c mortgages d interest
the future.
4
a mortgage b bankruptcy c depression d credit
8 It is certain we will increase our revenue at the
5
same time. ALSO
a savings b losses c investments d stocks
We are increase our
6
revenue at the same time.
a bail b recover c lend d invest
7
9 The company will open a new office in Madrid next
a interest b credit c loan d stock
year. DEFINITELY
8
The company are a new
a loan b crunch c recovery d loss
9 office in Madrid next year.
a savings b investment c losses d loans
10 10 They are going to open one in Delhi, too. DUE
a bail b boom c save d recover They one in Delhi, too.
__/10 __/10

lOMoARcPSD|41930936

Name:_________________________________

PTE Part B Sentence completion
Short listening
3 Complete the sentences with ONE word in each BECV
gap.
6 [BP_B2_Test_03_002.mp3] You will hear two
1 I’m sure that we can the situation telephone conversations. For each question,
around if we all work together. write one or two words or a number.
2 We’re very disappointed last year’s Listening 1

results. They could have been better.
Melia’s notes
3 We just haven’t enough progress in The following confirmed by Ken:
the key areas. 1
– India: 2,165 &
2
N America
4 We have to find a new to the way
Sales figures
we do things.
N America: $80 million S America: $45 million
5 I really think it’s to look at other To note
options, otherwise we may lose the contract. Lower 3 in S America.
__/5 Next year, expect the new product line to have a
4
on S America figures.
PTE Part H Response selection Listening 2
4 [BP_B2_Test_03_001.mp3] Listen to the
speaker and choose the correct answer a, b or c. Phone log
Called FDG Bank for appointment about increasing
1a b c our 5 .
2a b c Meeting arranged 9.30 Thursday, 17th with
3a b c
Laura 6 .
4a b c
5a b c Need to take audited accounts and business plan to show
__/5 how 7 can be improved by property
purchase.
Lesson 3.5 Functional language We also need to provide info on 8 .
BULATS
__/8
2018 was a year 1 mixed results and
challenges. The main challenges were
2 by the global economic downturn. Our
gross profit was down by 8 percent, with sales
revenues falling steadily over the last quarter.
However, 3 these challenges, we were
able to maintain our annual dividend and we expect
things to improve. The launch of our new product line
onto the global market gives us 4 to be
optimistic. So, the forecast for the
5 year looks very promising.
__/5

lOMoARcPSD|41930936

Name:_________________________________
Reading businesses with little spare cash realise they cannot survive
BECV/BULATS for long if the staff are unhappy and unable to work
collaboratively. In these businesses, management is still
7 Read the article and choose the correct answer closely involved with the staff, but as a business grows
a, b, c or d. managers tend to lose touch with the people who have built
up the company and keep it going.
Boosting profitability
Therefore, in order to move forward, companies would be
Companies both large and small are concerned about
well advised to maximise the use of their skilled staff and
profitability and yet they seem to manage to waste
focus on the value of employee contribution to the overall
resources in every area. Small businesses are often so busy
success of the business. By building talented teams and
that they have no time to keep an eye on savings; and
creating an environment of support and reward for
although huge multinationals can afford accountants to
employees, the company will achieve its goals, which will
keep track of spending, their companies often overlook
in turn lead to improved profitability.
small amounts of wastage. But these small amounts are
multiplied many times and therefore can become extremely
large sums of money. 1 In the first paragraph, we learn that
a managers of smaller companies watch savings closely.
It is therefore necessary to regularly reassess expenditure b large organisations focus on profitability more than
and look for ways to cut costs in order to boost profits. The small businesses.
changes required can seem obvious to outsiders, but not to c large companies might ignore what seems like
those busy running the company. Often the first thing insignificant waste.
companies look at are overheads (indirect costs, i.e. money d small amounts of waste are unimportant.
that a business has to spend on rent, electricity, etc) and
direct costs (costs relating to a particular product or 2 The writer suggests that companies
service). One overhead cost for most companies is the a often fail to see what is obvious.
premises it uses. So, the first question is: are the premises b usually pay far too much for overheads.
being used efficiently or do they need to be smaller? c need to be busy all the time.
Alternatively, could unused space be rented out to other d work with other companies to find space.
businesses?
3 When reducing overheads, the article also advises
Other areas where overhead savings could be made are a implementing more processes.
within the common processes and procedures, which can b checking how staff are coping with new practices.
become disorganised across large organisations, and which c giving staff lots of practice with new systems.
should therefore be standardised wherever possible. d operating different systems across the globe.
However, once a system or practice has been standardised,
the company must monitor how it is working and ensure 4 In the fourth paragraph, the writer warns about
that employees are following any new procedures. a repaying expensive financial deals too quickly.
b agreeing to suppliers’ new terms and conditions.
Reviewing supplier contracts can also help to identify ways c damaging quality by cutting supplier costs.
of reducing costs. A company should have the best deal d borrowing from banks with cheaper rates.
available from all its suppliers and needs to regularly
renegotiate terms with each one. However, a word of 5 To improve turnover, the writer suggests companies
warning! Companies should be careful of cutting costs at a increase sales to their best customers.
the expense of quality. Using a cheaper supplier is the b consider limiting the product line.
quickest way to disaster if the quality is affected. c offer premium versions of new products.
A reassessment of any finance deals and loans is also wise d market products to new customers.
because cheaper deals may have become available.
Cost-cutting ideas are not the only way to improve profits, 6 According to the article, employees
and increasing turnover and sales is vital. This can be done a prefer to work in smaller companies.
by re-evaluating the product or service and discovering new b are happier in larger organisations.
ways of getting the most out of existing sales. For example, c are always distant from management.
could a premium version of those products be added or the d are extremely important to success.
product range extended? Another way to increase turnover
is to focus on selling more to your most loyal customers. 7 To ensure a successful future, companies should
Knowing your customer base well and having a good a employ as many staff as possible.
rapport with them is very important. Finally, companies b only employ the most skilled staff.
should try to remember their most valuable asset. c provide a motivating environment.
Employees are often forgotten in the everyday operations of d set more challenging goals for staff.
__/7
a business, especially in larger companies. Smaller family

lOMoARcPSD|41930936

Name:_________________________________
Writing
BULATS Part 2
8 You work for an international retail company
which has stores worldwide. You have been
asked to write an executive summary of the
annual report.
Write the report summary.
Write about:
• the overview of the past year.

• positive and negative aspects of the past year.
• the future outlook and plans for the company.
and any other points which you think are important.
Write 180–200 words.
__/10

lOMoARcPSD|41930936
Name:___________________________________
LCCI Writing
Situation
You work for a large company which manufactures
and sells camping equipment. You have been asked
to write an executive summary of the annual report.
Look at key information you have noted down
previously and write the summary report.
Annual report – executive summary notes

• Challenging year – results mixed
• Europe / North America = economic slowdown –
Europe sales down 9% & N America 7%
• Australia / SE Asia = booming economies = 30% of
total sales
• Total growth 2.5%
• Total sales $23 million
• Lower operating costs needed
• Investment = factory in India
• Dividends 2%
• Future plans – lower costs, restructuring – looks good
Task
Write your summary report. Write about
250 words.

lOMoARcPSD|41930936

Name:_________________________________
Lesson 4.2 Grammar

LANGUAGE 2 Complete the second sentence so that it has
Lesson 4.1 Vocabulary a similar meaning to the first sentence. Use the
1 You need to change your phone settings to access
Companies such as Apple, Amazon and Google the app. UNLESS
were all 1 of building businesses using You you
technology and creating their own digital marketing change your phone settings.
2 . Nowadays, the first stop for consumers
tends to be the internet, so if your company does not 2 Companies have to develop their digital business in
have the right 3 to target potential order to survive. IF
Companies
consumers, it is likely to fail. Being able to
4 as many visits to a website as possible their digital business.
into sales is every company’s ultimate aim. Data
5 3 You have to spend at least £1,000 per month to get
(using computers to analyse vast
10 percent discount. CONDITION
amounts of data e.g. customer browsing habits on
We offer 10 percent discount
websites) has been a huge asset to marketing,
at least
helping companies identify their client base more
£1,000 per month.
clearly. Some people can find it very 6 to
have adverts pop up on websites when they browse,
4 Unless a company keeps up to date with
but for a company it is a very good way to target
technological advances, it loses its competitive edge.
customers. Social media sites like Facebook also
PROVIDING
help businesses identify their client base, while
A company
enabling them to 7 their products for these
up to date with technological advances.
customers. A targeted email to interested consumers
is no longer new but still provides another avenue to
5 We haven’t got the funds, so we can’t invest in new
reinforce a relationship and help with
8
technology. HAD
into sales. However, as more and more
9
If in
in technology come along, digital
new technology.
marketing will keep changing. In particular,
10 technologies such as the smartphone, 6 Using the best technology will increase sales.
change the marketplace entirely and the way that LONG
potential consumers can be targeted. Sales the
best technology.
1
a motivators b innovators c disruptors d analysts
7 You must have a smartphone to get this service. IF
2
You can only
a platforms b conversions c clouds d dumps
a smartphone.
3
a devices b mining c analysis d tools
8 My advice to you is not to recruit any more staff at
4
the moment. WERE
a predict b anticipate c convert d disrupt
If any more
5
a mining b converting c dumping d clouding staff at the moment.
6
a innovative b predictable c irritating d personal 9 If you offered a bigger discount, we’d buy more.
7 PROVIDED
a analyse b personalise c predict d visualise We’d buy more
8 a bigger discount.
a disruption b conversion c innovation d prediction
9 10 We could ask staff to work from home, but would
a disrupted b innovations c personal d analytical they like it? IF
10 Would to
a irritating b converted c disruptive d anticipated work from home?
__/10 __/10

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Name:_________________________________

3 Complete the sentences with ONE word in each
gap.
1 Can you slow a bit? We can talk

about that later.
2 We do need to with the cost issue,
but let’s finish talking about schedules first.
3 It’s not a priority, but we can come to
that topic later.
4 Let her finish the she’s trying to
make, please.
5 Could you just over that again for
me, please?
__/5

PTE Part H Response selection
1a b c
2a b c
3a b c
4a b c
5a b c
__/5

BULATS
This proposal aims 1 look at increasing

our production capacity. Recently we have been
unable to meet customer orders due to a lack of
capacity.
In 2 to solve this problem, we need to
invest in more factory space.
Despite the initial high costs of increasing factory
space, we would be able to 3 the cost of
investment within two years.
To 4 up, I therefore 5 that
we invest in more space as soon as possible.
__/5

lOMoARcPSD|41930936

Name:_________________________________

BECV/BULATS
Short listening
BECV 7 [BP_B2_Test_04_003.mp3] You will hear a
meeting between colleagues Jonathan (chair of
6 [BP_B2_Test_04_002.mp3] You will hear a meeting), Alejandra (Production Manager) and
telephone conversation and a message. For each Karim (Sales Manager). For each question,
question, write one or two words, or a number. choose the correct answer a, b or c.
Listening 1 1 The agenda of the meeting is to
a investigate productivity levels.
Markus’s notes on retained technical service contract b talk about being more efficient.
c discover why staff are unhappy.
Supplier deals with more 1 problems.
2 Karim says that
The most serious problems usually due to external a the company has lost some of its market share.
2
. b the system is not reliable.
Technical service always available so can cover IT c investment in staff is vital.
employee 3 .
3 From a production point of view
a their factory technology doesn’t work well.
4
Specific amount of are contracted.
b they need to change equipment suppliers.
c there has been a lack of investment in ordering and
Listening 2 distribution systems.
Voicemail message 4 At first, Jonathan suggests that staff should

For: Mr Johns a help solve their problems.
b attend regular meetings.
From: Hiro Kazui
c be kept out of important decisions.
Mr Kazui is delayed and now arrives at 5
tomorrow. 5 Jonathan says that they need to
a discuss more approaches to efficiency.
Doesn’t need to be met. Will be there for 6 b update all company systems immediately.
c prevent staff from working for rivals.
at the Balford as per original schedule.
Mr Babic will attend 9 a.m. meeting as planned. 6 Karim suggests that in the main offices they should
a file information more often.
Mr Babic to give clear details of products needed and
b stop repeating processes.
7
. c keep hard copies of files in case of tech problems.
Email Mr Kazui the draft 8 contract agreed
7 Before they finish, Alejandra wants to discuss
with Mr Babic. Discuss details in the evening. company security because
a staff take too many ten-minute breaks.
b it takes too long.
__/8 c staff need to go out for fresh air.
__/7

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Name:_________________________________

BECV Part 2
8 You work for a company which makes and sells
printers. You have just received the email below.
Look at the email and the other information, on

which you have already made some handwritten
notes.
Write your proposal.
To: Ivan Torres

From: Office manager
Re: Proposed new software
______________________________________________
Can you look at the attached details of possible software
packages we could use to solve the inefficiency problems
and then write a proposal recommending one?
Thanks.
IKL ADMIN SOFTWARE

15 staff
FOR BUSINESSES WITH 1–20 STAFF
now/ for optimum efficiency
might scheduling
expand staff attendance
soon automatic payroll
automated daily tasks
+
good for
very technical service contract
NEVER WORRY ABOUT IT ISSUES AGAIN! office
expensive
expansion
but useful
HVRT IT
PRESENTS
Improves administration efficiency
If you have 10–50 staff, consider our packages
designed specifically for the small business.
Save time with
• calendar management integrated
• billing and invoicing helpdesk
• online payments only
• client management
• + much more! __/10
• built-in helpdesk

lOMoARcPSD|41930936
Name:___________________________________
LCCI Writing
Situation
You are the Systems Manager for an online retail
company. Your company has had some problems
recently with customer complaints. The Operations
Director has asked you to look into new systems,
which could solve the problem. Read the email and
the advertisement for an order and distribution
processing system. Then write your executive
summary with a proposal.
To: Systems Manager

From: Operations Director
Subject: Recent complaints
I’m very concerned about the large number of customer
complaints Customer Service has been handling recently,
regarding orders, deliveries and Customer Service staff.
Please could you investigate the issues, look into new
order and distribution processing systems and write a
proposal with your recommendations? Also, could you let
me know if more staff training is needed.
DVStar Systems presents

ORDERING AND DISTRIBTUION SYSTEMS TO
CREATE SATISFIED CUSTOMERS
Automated order and distribution systems
for personalised customer service.
Tailored to your needs and guaranteed to
streamline all processes.
Same day pick, pack and dispatch for orders by 2 p.m.
Tracks delivery and checks postcodes to avoid incorrect
destinations.
Delivery tracking for customer and supplier.
Client rating: 5 star

Our clients say:
‘We now have many more long-term clients thanks to
DVStar Systems.’
‘Customers love our super-efficient business. Thank you,
DVStar!’
Task
Write your summary report. Write 250–300 words.

lOMoARcPSD|41930936

Name:_________________________________
Lesson 5.2 Grammar

LANGUAGE 2 Choose the correct option.
Lesson 5.1 Vocabulary
BECV/BULATS 1 However / Even though / Nevertheless the staff
1 Choose the correct option a, b, c or d. worked very hard, it was only the managers who had
a pay rise last year.
Employee performance is something that all
companies try to quantify. So organisations usually 2 Productivity has increased over the last quarter
have regular staff 1 to encourage two-way in spite / despite / although the fact that we
feedback and staff development. This also helps reduced staff numbers.
companies to decide as objectively as possible who
to 2 to a higher position and to justify what pay 3 On the one hand sales increased in China but,
3 in spite of / on the other hand / though, they fell
they might deserve. Getting 4 for their
dramatically in Australia.
hard-won 5 is important for employees, helping
to motivate them and rise through the 6 of an 4 We increased productivity last year. Despite /
organisation. At one time, employees stayed with However / On the other hand, this did not help the
one company throughout their career, gaining overall figures.
7 over time. However, there are no more
8 of lifelong employment in today’s business 5 Turnover fell rapidly despite / even though / in spite
world. Similarly, if companies do not 9 their all the changes the company made.
staff for what they have done and for their 10
to the company, then good staff will look for a job 6 The company performed better this year compared
elsewhere. to the previous year. In spite of / Even though /
Nevertheless, we are still quite a way behind the
1 competition.
a rewards b guarantees c appraisals
d achievements 7 Everyone got a bonus despite / though /
2 nevertheless some of them hadn’t been with the
a reward b recognise c succeed d promote company very long.
3
a rise b guarantee c appraisal d reward 8 It was impossible to give everyone a pay rise this
4 year even / despite / although they had all worked
a pay b recognition c guarantee d success very hard.
5
a failures b evaluations c appraisals 9 Despite / In spite / Although giving staff more
d achievements training, productivity did not improve very much.
6
a ranks b performance c advances d positions 10 Sales figures increased steadily in spite / despite /
7 although of the price increases.
a evaluation b achievement c promotion d appraisal __/10
8
a recognition b guarantees c rewards d advances Lesson 5.3 Functional language
9 PTE B Sentence completion
a rise b evaluate c reward d appraise 3 Complete the sentences with ONE word in each
10 gap.
a loyalty b performance c promotion d success
__/10 1 I take board what you’re saying. We
must consider other options, too.
2 I’m afraid you’re not seeing the big
here.
3 I appreciate the point you’re , but
I don’t necessarily agree.
4 I think there’s definitely room
improvement in this area.
5 I understand what you’re saying and .
__/5

lOMoARcPSD|41930936

Name:_________________________________

Short listening
4 [BP_B2_Test_05_001.mp3] Listen to the BECV
6 [BP_B2_Test_05_002.mp3] You will hear a
1a b c telephone conversation and the opening of a
2a b c meeting. For each question, write one or two
3a b c words or a number.
4a b c Listening 1
5a b c
__/5 Phone conversation about Joanna Zieliński
Lesson 5.5 Functional language Geoff didn’t offer her 1 .
BECV
He says she plans to 2 the company
because she wants a job that pays more and is
If there is an extra word, write the word. 3
.
1 We are pleased to report that you have made a Told Geoff we can’t afford to lose one of our
2 great progress since that you started with the 4
employees.
3 company less six months ago. You exhibit good
4 decision-making skills and an ability to adapt
5 well to the change. You also display great aptitude Listening 2
6 for motivating and leading your team as well their
7 productivity has more increased 20 percent over HR and staff meeting
the last To answer questions about your new job descriptions and
8 six months. Despite, I am impressed with what you
5
9 have been done, although you have not hit some .
10 of the targets. Nevertheless, I am confident that HR Manager office hours: 6
this area can be improved with training.
8 a.m.–4 p.m.
1 6
Completing appraisal forms:
2 7
3 8 Be as 7 as you can.
4 9 Pay increases are not affected by any
5 10 8
you might write.
__/5
__/8

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Name:_________________________________
Reading A Everyone wants to be recognised when they do

BECV Part 2 something well, so positive feedback should always be
offered where it is due.
7 Read the article about rewarding employee
performance. Choose the best sentence from B To sum up, companies need to be constantly aware of
A–H to fill each of the gaps. Do not use any letter employee morale and take measures to address
more than once. There is an example at the weaknesses in their systems.
beginning.
C Bonuses can work well as a motivator, but it does very
Motivating and rewarding performance much depend on the person and the job.
We all know that employee performance is crucial to a
business, and yet many staff don’t feel valued. This leads D This ensures that company staff are keeping fit and well,
to poor performance, falling sales and profits for an and are therefore more likely to be as productive as
organisation. 0 H Unfortunately, it seems that possible.
companies which have highly-motivated staff are rare.
The Herzberg and Maslow theories quite clearly indicate E It therefore stands to reason that if people are not happy
that physiological and psychological health are basic and healthy, they will not be able to perform at their best.
requirements of human beings. 1 Senior
management should bear this in mind when motivating F There has to be a set structure for working out the
staff and creating reward systems. payments and when they will be paid.
There are many ways to motivate people without handing
them cash. 2 If bonuses are offered, they must be G Another thing which might appeal to staff is flexible
working hours or days working from home.
clearly linked to specific targets and should benefit
everyone and not only a few. Furthermore, they only work
H Since it is generally recognised that employees are a
if payments become a regular feature, not just a one-off.
3 company’s greatest asset, it would therefore make sense to
encourage staff to always do their best.
There are many other approaches a company can consider.
For instance, they could offer extra days leave for special __/7
achievements. 4 This won’t be suitable for
everyone, but people with long commuter journeys or
young families may feel motivated by being allowed to
work from home a once a week or come into work at
different times.
As mentioned before, the health and wellbeing of staff
should be a priority for any organisation, and many larger
companies have created their own health centres with
dedicated doctors and nurses. (5) On the theme of
staying fit, other businesses may offer free or reduced rate
gym membership to their employees.
Sometimes there can be simple and inexpensive ways to
make staff feel happy, such as just saying ‘thank you’.
6
That does not mean that you should never give
constructive criticism, but if managers only criticise their
staff, they will soon see performance failing. Other small
gestures can make a difference, such as VIP parking
spaces, or allowing staff to wear what they like on Fridays.
This would not work for every business, but in some
cases, can be very beneficial.
7
After all, motivating and encouraging staff is the
most basic requirement of management. What’s more, the
stronger the competition in an industry, the more
important it is to retain the best and most experienced
employees.

lOMoARcPSD|41930936

Name:_________________________________
Writing
BULATS Part 2
8 You are Head of Sales and you have just
completed the staff appraisal of one of the Sales
Managers, Marc Champeau. Write a letter to Marc
summarising that appraisal.
Write about:
• the positive achievements.

• areas which need improvement.
• suggestions for the future.
any other points which you think are important.
__/10

lOMoARcPSD|41930936
Name:___________________________________
Overall performance: 3 (satisfactory)

LCCI Writing
Situation Recommendations
You are the HR manager of a large company. The Line manager comments: Courses in Encouraging
annual performance reviews of Sales Department teamwork and leadership and communication would be
staff have just been completed. You are now writing very useful. Edward is a very good employee, who
letters to each employee summarising their contributes effectively to the company. After successful
appraisal. Look at the appraisal form below for completion of the relevant courses, and demonstration that
Edward Kinson and write the letter to him. he has improved in these areas, I feel he could start to take
on more responsibility, which will help his career
Appraisal form development in this company.
Name: Edward Kinson
Length of service: two years Task
Job title: Sales Team Leader Write your letter. Write about 250 words.
Rating system
1 unacceptable (frequently fails to meet standards)
2 needs improvement (sometimes fails to meet standards)
3 satisfactory (consistently meets standards)
4 very good (often exceeds standards)
Performance of job duties as per job description

Employee 3
Line manager 3
Job knowledge
Employee 4
Line manager 4
Attitude to work
Employee 3
Line manager 4
Comments: Edward is always positive, highly-motivated
and prepared to work hard at all times to meet urgent
deadlines. He never complains when he has to work
overtime.
Goal achievement
Employee 2
Comments: The goals set seemed quite high, so I found it
difficult to hit all the targets.
Line manager 3
Comments: Goals may have been set very high but Edward
has worked very hard in difficult circumstances to achieve
acceptable standards for his personal targets.
Teamwork
Employee 3
Comments: I find it difficult share work with the team on
our strategy when I’m responsible for the team achieving
their overall sales targets.
Line manager 3
Comments: Edward could do with more training in this
area to enable his team to contribute more to overall
strategy and potentially improve final sales results.
Communication
Employee 3
Employee comments: I feel the team don’t always
understand what I’m trying to get them to do.
Line manager 2
Comments: Discussions with colleagues suggest that
Edward needs to better understand their issues and provide
clearer feedback to the team. More training needed.

lOMoARcPSD|41930936

Name:_________________________________
Lesson 6.2 Grammar

LANGUAGE 2 Complete the second sentence using the third
Lesson 6.1 Vocabulary conditional so that it has a similar meaning to the
BECV Part 4/BULATS first sentence.
1 We lost market share because we didn’t invest in
Fashion is big business, and some clothing new technology.
companies have been accused 1 not being as We market share
2 as they could be. There have been several in new technology.
scandals where workers are working in very 3
2 We won that contract so we didn’t have to sell the
and even dangerous conditions for extremely low
4 company.
. Consumers like to buy inexpensive
The
fashionable clothes, but increasingly they are more company
aware 5 where their clothes are made and
that contract.
are concerned about the working conditions of the
people who made them. Branding something as 3 All the products were recalled, so the outcome was
6 is one way to show the consumer that a disaster.
a product is made by workers who get a decent The
salary and work in a good environment. In order outcome a disaster
to ensure that all goods are ethically 7 , .
consumers need to 8 responsibility for their
choice of clothing. If you look 9 the whole 4 Building a new factory was very expensive so we
fashion industry today, it is a lot better than it was, couldn’t invest in R & D.
but there are still companies that put the welfare of the factory
their staff after profit. However, if people continue to more money to invest in R&D.
organise campaigns 10 these organisations,
it may be possible to finally eliminate them. 5 I think I only got the job because I worked on that
big project in West Africa last year.
1 I the job
a for b of c against d on on that big project in West Africa last year.
2
a tough b moral c healthy d ethical 6 We didn’t invest in a new system which might save
3 us money.
a weak b low c tough d fair money if
4 in a new system?
a fee b salary c money d pay
5 7 Our approach wasn’t very ethical so the brand
a at b of c for d on wasn’t very successful.
6 Our
a moral b trade fair c fair trade d honest brand more successful
7 ethical.
a accused b traded c sourced d found
8 8 We only chose that supplier because they had
a take b hold c make d find such a small carbon footprint.
9 We that supplier
a for b through c along d across such a small carbon footprint.
10
a against b beside c across d over 9 Did you know the company was so unethical when
__/10 you agreed to work for them?
Would for the company
if it was so unethical?
10 We didn’t increase sales because we didn’t use

fair trade materials.
We sales
fair trade materials.
__/10

lOMoARcPSD|41930936

Name:_________________________________

1a b c
2a b c
3a b c
4a b c
5a b c
__/5

gap.
1 We specialise providing support to

new businesses.
2 The final price will depend the
system you choose.
3 This system is the perfect for your
company. It will solve all your problems.
4 On the costs , I’m sure we can come
to some agreement.
5 does that sound to you? Do you like
the idea?
/5

BECV Part 5 Error correction
Company News
1 We are happy to announce that Richard Mendips
2 has just been appointed to the new General
3 Manager. He has been worked in the industry for
4 15 years and has won several of awards for ethical
5 business practice. He is introducing to a
6 competition for staff to suggest ways to improve
7 our carbon footprint and put forward with any other
8 ideas which could make the business any more
9 ethical. Staff whose ideas are going implemented
10 will receive financial or holiday bonuses. Further
details will appear in next week’s newsletter.
1 6
2 7
3 8
4 9
5 10
__/5

lOMoARcPSD|41930936

Name:_________________________________

BECV Part 2 Matching
Short listening
BECV 7
Section 1
6 [BP_B2_Test_06_002.mp3] You will hear a [BP_B2_Test_06_003.mp3] You will hear five
telephone conversation. For each question, write people talking about aspects of their jobs. Decide
one or two words or a number. what each speaker is talking about. Write A–H.
Do not use any letter more than once.
Complaints
A leaving a company
Product: Coconut 1 1
B attending an interview
Problem: Customer has 2 on her skin 2 C changing procedures
D learning new skills
complained the product contains 3 E being promoted
4 F receiving a bonus
non-organic 3
G being a manager
Action: Explained they protect the product against 5 H suggesting improvements
4
so that it lasts longer.
Section 2
Advised customer the amount used is [BP_B2_Test_06_004.mp3] You will hear five
5
permitted. people talking about aspects of their jobs. Decide
what each speaker is doing. Write A–H. Do not
Customer offered a 6 use any letter more than once.
Problem: Customer saw damaging 1 A giving reasons
7
about the factory we use. 2 B requesting an explanation
C asking for promotion
Action: Will inform 8 to set up 3 D inviting questions
4 E giving feedback
immediate investigation.
F making a suggestion
5 G voicing concerns
__/8 H requesting training
__/10

lOMoARcPSD|41930936

Name:_________________________________
Writing
BULATS Part 2
8 You work for a large manufacturing company
that is planning to use fair trade suppliers only
in the future. You are responsible for writing the
regular staff newsletter.
Write a letter to all staff giving them a news

update.
Write about:
• news of the decision.

• current actions as a result.
• any future plans.
__/10

lOMoARcPSD|41930936
Name:___________________________________
Reporting procedures
LCCI Writing Can speak freely to line manager or HR to
Situation report someone not following code of ethics –
You are employed in the public relations department official warning first; those who repeat
of a large food company, BFY Foods, which offences can be dismissed. Everyone treated
produces ready-made meals for supermarkets with respect – can give opinions without fear.
around the world. However, recently there has been
some negative press about the quality of your meals, Suggestions
the working conditions of some suppliers to the Online suggestion box for ideas about
company, and safety in the BFY Foods factories. promoting and improving ethical business –
After investigation, BFY Foods wants to improve its details on website.
ethical position. The Head of Global Public Relations,
CEO doing webcast to go with newsletter.
Felipe Faro, has asked you to write an article for an
internal company newsletter, explaining how the
company are going to address the issues. Task
Write your article. Write about 300 words.
To help with the article, Gina Cassini, Operations
Director, wrote an email to you to explain the
situation:
We’ve always tried to make sure that all our practices are
as ethical as possible. However, problems have occurred
in two countries, where the quality of the meat supplied
for our products was not up to the required standard,
animals were treated unethically, the suppliers’ staff were
not paid fairly and our factories were not meeting our
safety standards. These issues have now been resolved,
and all our factories have the same production and quality
control standards. Nevertheless, we need to reassure staff
that we have an ethical philosophy concerning these and
other issues.
You also met Matheus Gordo, who is on the BFY

Ethics Committee, and made the following notes:
Ethics article
Recent problems
Mention these in article – all sorted out now,
see Gina’s comments.
Suppliers
Meat in our meals – from ethical suppliers.
Strict checks on staff welfare and wages and
treatment of animals in supply chain.
Suppliers who meet these standards will supply
quality meat.
Working environment
New code of ethics – company committed to
providing a safe environment. All our
factories will have the same production and
quality control standards, including
factories where safety concerns were
identified. Checks to ensure these are
standard across all factories beginning
immediately.

lOMoARcPSD|41930936

Name:_________________________________
Lesson 7.2 Grammar

LANGUAGE 2 Complete the second sentence so that it has a
Lesson 7.1 Vocabulary similar meaning to the first sentence. Use the
1 Every day we have a meeting to discuss ideas.
If you manage your time well, it allows you to BASIS
1 efficiency and avoid missing important We have a meeting .
deadlines. At the 2 time, it can alleviate stress
and help you to become far more productive. Experts 2 I didn’t stop working on the report yesterday.
advise you to 3 a regular break in order to DAY
Yesterday, I .
recharge your batteries. So many people believe
they are being more productive if they do not stop for
breaks, but this is a misconception. The first steps to 3 It doesn’t matter which day you collect the goods
managing your time are to 4 your key priorities next week. ANY
You can
and then 5 the right resources to each task. By
next week.
doing this, you should be able to avoid running
6 time. Moreover, it will allow you to have time
4 It won’t take many more weeks to complete the
for any unexpected issues that may occur. Being
project. FEW
more organised also means that deadlines may even
The project will be finished
be met 7 time, which is always a bonus. If you
.
take more time to 8 jobs which need to be
completed, there will be less chance of staff having
5 My manager rarely praises my work. EVER
to regularly work 9 . So, whatever job you do,
My manager
it’s always worth 10 time for planning and
my work.
scheduling because, in the long run, it could save
you a lot of time, stress and money. 6 I occasionally attend conferences for work. FROM
I attend .
1
a allocate b maximise c schedule d take
7 They very rarely leave work before 8 p.m. ALMOST
2
They before
a same b similar c right d certain
8 p.m.
3
a waste b measure c make d take
8 When I started, I didn’t really like my job. FIRST
4
I .
a identify b maximise c allocate d measure
5
a make b allocate c schedule d set 9 You must send that document by 7 p.m. or it will be
6 too late. AT
a up to b up against c out of d away from That document must be sent
7 .
a beyond b in front of c above d ahead of
8 10 I sometimes get bored and look for other jobs.
a measure b schedule c maximise d use NOW
9 bored and
a on time b extra time c overtime d in time look for other jobs.
10 __/10
a wasting b measuring c doing d making
__/10

lOMoARcPSD|41930936

Name:_________________________________

PTE Part B
Short listening
3 Complete the sentences with ONE word in each BECV
gap.
6 [BP_B2_Test_07_002.mp3] You will a telephone
1 I need a response by of business. conversation and a conference call update. For
2 Let me know when you’ll get a to each question, write one or two words or a
send me that information. number.
3 I was expecting the results by end of
, but they haven’t come. Listening 1
4 Please this. It’s urgent.
5 I’m sorry for not your call before now. Order notes
__/5 Company Name: 1 Ltd.
Lesson 7.4 Functional language Problems with own 2

PTE Part H Response selection Need 3 10 mm HDG bolts
4 [BP_B2_Test_07_001.mp3] Listen to the Part order being sent today by courier to: Unit 5 Exbury
Industrial Park, MG24 3HJ. Remaining items to be sent
1a b c tomorrow.
2a b c
3a b c No 4 with us, so £305 paid by card.
4a b c
5a b c
Listening 2
__/5
Lesson 7.5 Functional language Courses available

BULATS Training courses include Leadership, Time management
5 Complete the text with ONE word in each gap. and 5 .
I am really sorry to tell you that we’ve 1 Leadership course starts 5th October for 6 .
a big problem with your order. 2 to Time management course is held monthly on the
unforeseen circumstances, we are no longer able to 7
.
meet your deadline. There has been a delay because
of a factory shutdown last week. This was All 8 staff should regularly attend the
3 by an electrical failure in the area and Reducing stress course.
the factory was closed for two days. We
4 propose that we deliver what we’ve __/8
already completed. I apologise for any inconvenience
caused, but assure you that the second half of the
order will be ready by next Wednesday at the
5 .
__/5

lOMoARcPSD|41930936

Name:_________________________________
Reading office staff visit colleagues in other departments, and the

BECV/BULATS warehouse, to speak face-to-face whenever possible, as he
had noticed that most workers spent far too much time
7 Read the article about Fairform Furniture and reading emails.
questions below. For each question, choose the
correct answer a, b, c or d. Even with the simple changes Miller implemented, he
found he had more motivated and productive staff and they
CHANGING TIMES AT FAIRFORM became much better at managing their time. ‘Despite more
regular meetings, the actual time spent in meetings has been
Before he took over last year, Frank Miller, the CEO of
cut by 50 per cent and customers have started to receive
Fairform Furniture – a medium-sized UK company which
their furniture on specific dates. Miller says, ‘It has taken a
manufactures and sells stylish hand-made furniture – knew
few months for staff to see the benefits of these changes
the company had some of the most innovative, experienced
and there are still a few people getting used to them, but the
craftsmen in the industry producing fine, high-end products,
main thing is sales are back up again and customers and
so he was surprised to learn the firm was losing market
staff are happier’.
share and productivity was at a very low level.
However, on joining, Miller discovered a ‘chaotic 1 In the first paragraph, we learn that Fairform
atmosphere’, typified by his first day in the customer a employs only experienced staff.
service office. ‘There were staff on the phone trying to calm b was not as productive as it could have been.
angry customers, or trying to find lost paperwork while c sells products to a large mass market.
surrounded by bits of wood that belonged to broken and d needs better employees.
returned models’. Not surprisingly, Miller discovered
customer service employees were stressed and 2 When Miller started his job he found
overwhelmed by the amount of work they had to do and a the order process working well.
this pattern was repeated throughout the organisation. b staff overwhelmed by angry customers.
Miller also realized there was little planning and c staff unclear about delivery dates.
scheduling. When an order came in, it was passed to a d he had to spend time searching for lost paperwork.
craftsman, and the customers were rarely given a firm 3 One of Miller’s first requests was that staff
delivery date from customer service. a tell him what they didn’t like about their work.
After collecting feedback from the staff about their work, b schedule their work better in future.
Miller implemented a staff diary system for a few weeks. c explain why they might have problems.
All staff had to record every activity they undertook each d keep a record of daily tasks.
day, including breaks, with details of how long each task 4 When he read their diaries, Miller discovered that most
took. They also had to write down reasons for any delays to employees
customer orders that occurred. Initially, many staff thought a thought the exercise was a complete waste of time.
it was a waste of time and just added to their workload, but b had identified how systems and processes could
over time they would recognise the benefits. Miller spent change.
the following few weeks reading the diaries and observing c needed to communicate with each other better.
procedures to identify how systems and processes could be d found that other staff refused to help them.
changed. One clear observation was how much time was
wasted with staff waiting for someone else in another 5 One of Miller’s first strategies was to encourage staff to
department. There was clearly a distinct lack of a improve the workflow.
communication between co-workers, who rarely spoke to b create a list of priority tasks.
each other, in part due to the lack of procedure and c build longer breaks into the schedule.
directives, and poor internal communications systems. d limit the number of their breaks.
Over the following weeks, Miller began to implement some 6 To improve communication and time management,
simple time management strategies that would improve Miller encouraged staff to
workflow. The first thing he suggested was that all staff a reduce face-to-face meetings.
created a to-do list every morning, with no more than three b include more staff in meetings.
things on it; staff would then make sure that the orders were c visit staff in other UK offices.
prioritised correctly and got done on time. He also d speak to people instead of emailing them.
encouraged staff to take regular breaks during the day and
build them into any schedule they created. 7 One outcome of the time management changes is that
a production staff are managing time better.
In order to shorten time spent in meetings, he introduced b customers choose the dates they receive goods.
more regular but shorter, ‘stand-up meetings’ which c the time spent in meetings has been halved.
included only the people who really needed to attend and d there are fewer meetings.
had a definite finish time. He recommended that central __/7

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Name:_________________________________

BECV Part 2
8 You are a Project Manager and are going to
miss a deadline. You have been asked to reply to
the Operations Director and explain the reasons
for this.
Look at the emails and the handwritten notes you

have already made on some details.
Using all your handwritten notes, write an email

explaining why the deadline is going to be
missed and proposing how you should proceed.
no! –
minimum
2 weeks’
To: Project Manager delay
From: Operations Director
Subject: Project 2 - Phase 1 - School in Doha
Could you let me know if you’re on track to meet the
Phase 1 deadline of the school building project? As you
know, if we don’t meet the final deadline, we will have to
pay compensation.
Thanks.
don’t worry –
final deadline
still OK We can start
some Phase 2
To: work early –
Project Manager don’t need
From: HJS Building Supplies materials for
Subject: Factory fire that
We regret to inform you that there was a fire at our factory

last night. Consequently, we won’t be able to deliver your
order on time. It will be another two weeks before we can
supply you with the building materials you ordered. We
know that you have tight deadlines and will understand if
you have to look for another supplier. However, we
sincerely hope that this will only be a temporary
interruption. __/10
can’t find a
supplier with
same quality

lOMoARcPSD|41930936
Name:___________________________________
Island’s infrastructure paralysed by storm

LCCI Writing Storm Gordon knocked out the electricity grid last night and
Situation brought St Kitts to a halt. Fortunately, very few buildings were
seriously damaged, although many trees were blown down.
You are the Project Manager for MFE Buildings, a
The worst damage was around the main harbour area, which is
construction company, and are currently managing a closed to large ships until further notice. The airport is also
school building project on St Kitts, in the Caribbean. shut, with today’s flights cancelled.
Unfortunately, there have been some problems, so
you have to write an email to your client
As a result, you received an email this morning from
BuildEducation and their Director Philip Raven,
the freight forwarding company responsible for your
informing him about a delay to Phase 2 of the
shipment:
project.
‘We are currently unable to complete your order from
Some changes were made to the construction plan a
China by the scheduled date because St Kitt’s
two days ago. Read the email exchange between
harbour is closed until further notice due to last
you (Project Manager, MFE Buildings) and the
night’s storm damage. New shipments to the region
client’s main architect, Peter Sonez.
have been suspended until it is clear when the
harbour will reopen. Once it has reopened, we will
To: Project Manager MFE Buildings deliver your shipment as soon as we can, unless you
From: Peter Sonez, Harris Architects have any further instructions or you wish to cancel.’
Subject: Changes to School Project, St Kitts
-------------------------------------------------------------------- Following on from this, you have just spoken to your
I am writing to confirm that the client, BuildEducation, has Project Director who said:
requested changes to the building as previously discussed.
This will involve building another four classrooms within ‘Luckily there’s no damage to the construction site.
the main building. Following our discussions last week, you That’s some good news at least! If we can’t get the
mentioned that Phase 2 is already ahead of schedule. Can materials to the island by boat within one month, we’ll
you confirm that this is still the case? If it is, would this have to instruct the freight forwarders to send the
allow us to build the four classrooms before the end of goods by plane - if the airport is working normally.
Phase 2? But that will be expensive and won’t guarantee
I also understand that this is dependent on the new completion by the end of Phase 2 anyway. We must
materials arriving from China by ship, as agreed. Can you email Philip Raven at BuildEducation to arrange a
confirm that these will arrive in one month? meeting to review the schedule and budget.’
The new plans are attached.
To: Peter Sonez, Harris Architects Task

From: Project Manager MFE Buildings Write your email to the client outlining the
Subject: Changes to School Project, St Kitts situation. Write 200–250 words.
----------------------------------------------------------------------
Thank you for your email and the attached plans. Just one
point I need to clarify from our discussion last week – I said
we could complete the work within the original schedule,
providing the four additional classrooms didn’t cause
complications with the current building construction. I have
consulted the Project Director and construction team, and
will let you know when I hear from them.
With regards to the new shipment of supplies from China,
these have been ordered this morning. They are scheduled
to arrive in a month.
Yesterday afternoon, you checked with the Project

Director and construction team and discovered that
the alterations to the building that are needed to
accommodate the additional four classrooms will
create more work than expected, and it seems
unlikely that you will meet the Phase 2 deadline.
Added to that, last night the island was seriously
damaged by violent storms. Read the newspaper
extract below:

lOMoARcPSD|41930936
Name:___________________________________

lOMoARcPSD|41930936

Name:_________________________________
Lesson 8.2 Grammar

LANGUAGE 2 Report the statements using the most
Lesson 8.1 Vocabulary appropriate verb in brackets.
BECV/BULATS
1 Choose the correct option a, b, c or d. 1 ‘You must apply for the job, Mary. You really must.’
(insist / promise)
One of the certainties in life and in business is that, I for the job.
whatever you do, there will always be change. In
business, this often happens so that companies can 2 ‘You should move to another company.’
1 growing. However, when they 2 change (advise / promise)
companies should ensure that the way they do this is She to
as 3 as possible. Although some people love another company.
change, many are 4 about the unknown and do
not 5 very well with change. When planning for 3 ‘None of the equipment works in this office.’
(promise / complain)
change, it is important to 6 up all the risks and
7
He office.
of any proposed changes. All change can be
a little 8 , so it is vital that companies thoroughly
4 ‘We were discussing the changes for ages.’
investigate all possible options by 9 with staff at (promise / confirm)
all times. In addition, they should 10 them in any They the
decision-making process. changes for ages.
1 5 ‘I finished the report last night.’ (say / suggest)
a engage b risk c move d keep He .
2
a improve b implement c adapt d weigh 6 ‘We won’t make any changes this year.’
3 (complain / inform)
a allocate b risky c efficient d on They year.
4
a successful b efficient c apprehensive
7 ‘We’ve spent a lot of money on the new factory.’
d consultative
(suggest / say)
5
They a lot
a manage b adapt c keep d cope
of money on the new factory.
6
a weigh b take c consult d adapt
8 ‘I’ll help you. Don’t worry.’ (promise / advise)
7
He me.
a rewards b benefits c improvements
d adaptations
8 9 ‘If I were you, I wouldn’t work there.’
a risky b weighty c successful d efficient (insist / advise)
9 He work there.
a coping b planning c consulting d moving
10 10 ‘I didn’t want to move to another location.’
a adapt b engage c communicate (suggest / confirm)
d measure She move
__/10
to another location.
__/10

lOMoARcPSD|41930936

Name:_________________________________

1a b c
2a b c
3a b c
4a b c
5a b c
__/5

PTE Part B
gap.
1 the end of the session, we will have

a clear idea of the steps needed.
2 free to add any of your own
suggestions.
3 Can you elaborate that idea?
4 we all agreed that we will make
these changes?
5 Let’s with that idea, Hans.
__/5

BECV Part 5
1 The WLDink Group has just been announced plans

2 to buy its main competitor, the Yelcore Group for
3 $380 million. The two companies who have been in
4 negotiations for six months. They are more
5 happy about to confirm that the deal has been
6 signed. WLDink assures staff that, even although
7 there will be some very voluntary redundancies,
8 their jobs should be safe. Mr Waldor, Chairman of
9 the Group, often said: ‘We are pleased to welcome
10 Yelcore into the family and are look forward to a
bright and prosperous future.’
1 6
2 7
3 8
4 9
5 10
__/5

lOMoARcPSD|41930936

Name:_________________________________

BECV/BULATS
Short listening
BECV 7 [BP_B2_Test_08_003.mp3] You will hear a radio
interview with Elena Halsch about her experience
6 [BP_B2_Test_08_002.mp3] You will hear two of major changes in a company she worked for.
telephone conversations. For each question, For each question, choose the correct answer a,
write one or two words or a number. b or c.
Listening 1 1 Two years ago the company Elena worked for

a squeezed one of its rivals out of the market.
Phone call b had to find new markets for its products.
From: Philip Mathers c became part of a multinational company.
Reason for call: wants to 1 contract
2 Elena says after the takeover she
Aims to 2 the quantity of casings required a was made redundant.
Current discount is 3 %. Would like 12%. b lost her job as Marketing Director.
Promises 4 for two years. c had less work to do.
3 Elena set up her own consultancy because she

Listening 2 a wanted to earn a lot more money.
b was asked for advice by start-ups.
Changes next Monday – remember c failed the interviews for new jobs.
5
– must go through head office.
Management upwards only. Franz will arrange 4 Elena helps start-up companies because
6 a it is very satisfying.
to explain.
b they are easy to work with.
Purchase orders – all orders to go via 7 office. c she may get permanent work with them.
8
Sales reports on 28th and not anymore.
5 Elena doesn’t want to work for a company because
__/8 a she earns more being self-employed.
b it can be very stressful.
c their goals can be unachievable.
6 Elena enjoys her job now because

a she has the time to check her work.
b clients rarely tell her what to do.
c there are fewer restrictions.
7 In the future, Elena would like to

a retire and travel around the world.
b have some time off from work.
c change her approach to work.
__/7

lOMoARcPSD|41930936

Name:_________________________________
Writing
BULATS
8 You work for CloCO, a specialist sports
clothing company with a reputation for following
ethical guidelines. It has recently been under
investigation for its manufacturing processes.
You have been asked to write a press release.
Write about:
• the investigation
• details of the problems and any action to be taken
• future promises
__/10

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Business partner b2 tests for all units

Acadamic English (International University - VNU-HCM)

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UNIT 1: Language and skills test

Lesson 1.2 Grammar

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UNIT 1: Language and skills test

Lesson 1.4 Functional language SKILLS

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UNIT 1: Language and skills test

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UNIT 1: LCCI English for Business

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UNIT 2: Language and skills test

Lesson 2.2 Grammar

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UNIT 2: Language and skills test

Lesson 2.4 Functional language

What we’re looking to do here today is discuss the

Lesson 2.5 Functional language

1 I am writing to you request some more training as

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UNIT 2: Language and skills test

SKILLS Long listening

6 Further needs analyses should be done

7 What does David say about justifying the cost

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UNIT 2: Language and skills test

Writing Write 120–140 words.

Look at the email and the course information

Then using all your handwritten notes, write an

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UNIT 2: LCCI English for Business

Extract from appraisal

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UNIT 3: Language and skills test

Lesson 3.2 Grammar

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UNIT 3: Language and skills test

Lesson 3.3 Functional language SKILLS

2 We’re very disappointed last year’s Listening 1

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