Service Bulletin 15-046

December 2, 2015 02084 Version 4

Vibration While Driving and/or Stopped in Gear

Supersedes 15-046, Dated November 4, 2015; See REVISION SUMMARY

AFFECTED VEHICLES
Year Model Trim VIN Range
2015 CR-V ALL ALL

REVISON SUMMARY
All sections were revised; American Honda recommends that you review the entire bulletin.

SYMPTOM
Some customers have reported feeling one or more different vibrations felt primarily through the driver’s seat.
The identified vibrations may occur under these conditions:
• Driving Mode 1: While stopped with vehicle in gear.
• Driving Mode 2: While between 1,000–1,200 rpm at takeoff.
NOTE:
- You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2
with the customer before the software update is performed.
- Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed the
Customer Information Statement for Driving Mode 2 with the customer.
- The noted Customer Information Statement must be retained for future records and attached to the Repair Order
before doing the software update, as this software may have a small impact on fuel economy.
• Driving Mode 3: While driving between 1,800–2,200 rpm around 40–50 mph.

POSSIBLE CAUSES
Engine and transmission vibrations may be intermittent. The reported vibrations are felt primarily through the driver’s
seat while driving or stopped in gear.

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.

© 2015 American Honda Motor Co., Inc. – All Rights Reserved Page 1 of 19
CORRECTIVE ACTION
Driving Mode 1: Install new radiator lower cushions, transmission mount, and front head restraints.
Driving Mode 2: Update the PCM software and install the tailgate damper kit. The software update can only be
performed with MongoosePro Honda along with J2534 Rewrite Special PC application.
NOTE:
• You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2 with
the customer before the software update is performed.
• Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed the
Customer Information Statement for Driving Mode 2 with the customer.
• The completed Customer Information Statement must be retained for future records and attached to the Repair
Order before doing the software update, as this software may have a small impact on fuel economy.
Driving Mode 3: Update PCM software.
NOTE: This software update can only be performed with the MongoosePro Honda along with J2534 Rewrite Special PC
application.

BEFORE GETTING STARTED

NOTE:
• If you are unfamiliar with the Mongoose Pro Honda Interface tool, refer to the following Special Tools guides:
- Mongoose Pro Honda User Guide
- Mongoose Pro Honda Quick Start Guide
• For more information on this concern, please refer to the following:
- Click here to view an informative video on this concern.
- Go to page 19 of this bulletin to view the Customer Information Statement.
• Connect a fully charged jumper battery to the vehicle and leave it connected during the entire procedure to
maintain steady voltage.
• Never turn the ignition to OFF or ACCESSORY during the update. If there is a problem with the update, leave
the ignition turned to ON.
• To prevent PCM control unit damage, do not operate anything electrical (headlights, audio system, brakes,
A/C, power windows, door locks, etc.) during the update.
• The control module updates for this bulletin cannot be applied with the MVCI. You must use the J2534
Rewrite Special PC application and MongoosePro Honda. If you try doing the software update using the
MVCI, you will see the following screen as shown below.

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PARTS INFORMATION
Repair Procedure Mode 1
Required Parts
Part Name Part Number Quantity
Radiator Mount Lower Cushion Kit 06740-T1W-305 1
Transmission Mount (CVT) 50850-T1W-A11 1
Flange Bolt (12 X 35 mm) 90164-T0A-A00 1
Flange Bolt,(12 X 40 mm) 90162-T0A-A00 2
Flange Bolt (12 X 40 mm) 90164-S5A-010 1
Flange Nut (12 mm) 90371-SAA-010 2
Front Head Restraints, *NH167L* (Graphite Black) 06810-T0G-A01ZB 1
Front Head Restraints, *YR449L* (Cashmere Ivory) 06810-T0G-A01ZD 1
Front Head Restraints, *NH836L* (Wisteria Light Grey) 06810-T0G-A01ZE 1
Front Head Restraints, *YR449L* (Leather) (Cashmere Ivory) 06810-T0G-V81ZA 1
Front Head Restraints, *NH836L* (Leather) (Wisteria Light Grey) 06810-T0G-V81ZB 1
Front Head Restraints, *NH167L* (Leather) (Graphite Black) 06810-T0G-V81ZC 1

Repair Procedure Mode 2

Required Parts
Part Name Part Number Quantity
Tailgate Damper Kit (Non-Power Tailgate) 06748-T1W-305 1
(contains tailgate damper, tailgate struts, nuts and bolts)
Tailgate Damper Kit (Power Tailgate) 06748-T1W-306 1
(contains tailgate damper, tailgate struts, nuts and bolts)
Touch Up Paint (commercially available)

TOOL INFORMATION
Part Name Part Number Quantity
Mongoose Pro Honda MGPHONDA 1
Rivet Gun Tool 07AAE-STXA100 or 1
(commercially available)

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SOFTWARE INFORMATION
NOTE: Unnecessary or incorrect repairs resulting from a failure to update the HDS are not covered under warranty.
HDS Software Version:
3.016.042 or later
J2534 Rewrite Special Version: 1.00.0000 or later
J2534 Mongoose Drivers: 1.20.000 or later
NOTE: If the version numbers shown in the HDS Download Manager match or exceed those listed above, your
software is current enough to perform this bulletin.

Year/Model Trim Program ID (or later) Program P/N (or later) Program P/N (or later)
Mode 2 Mode 3
LAA450
LX (2WD) 37805-5LA-A45 37805-5LA-305
LA3050
LAA550
LX (AWD) 37805-5LA-A55 37805-5LA-306
LA3060
LAA650
EX/EX-L (2WD) 37805-5LA-A65 37805-5LA-307
2015 CR-V LA3070
LAA750
EX/EX-L (AWD) 37805-5LA-A75 37805-5LA-308
LA3080
LAA850
TOURING (2WD) 37805-5LA-A85 37805-5LA-309
LA3090
LAA950
TOURING (AWD) 37805-5LA-A95 37805-5LA-405
LA4050

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WARRANTY CLAIM INFORMATION
The normal warranty applies.
Repair Procedure Driving Mode 1

Operation Description Flat Rate Template Failed Part Defect Symptom

Number Time ID Number Code Code
Repair Procedure Driving Mode 1:
Install new radiator lower cushions,
transmission mount, and front head 15-046B 06810-T0G-A01ZB 03214 03217
restraints.*NH167L*
(Graphite Black/Non Leather)
Repair Procedure Driving Mode 1:
Install new radiator lower cushions,
1120A2 transmission mount, and front head 1.7 hrs 15-046C 06810-T0G-A01ZD 03214 03217
restraints.*YR449L*
(Cashmere Ivory/Non Leather)
Repair Procedure Driving Mode 1:
Install new radiator lower cushions,
transmission mount, and front head 15-046D 06810-T0G-A01ZE 03214 03217
restraints.*NH836L*
(Wisteria Light Grey/Non Leather)

Repair Procedure Driving Mode 1:

Install new radiator lower cushions,
1120A2 transmission mount, and front head 1.7 hrs 15-046E 06810-T0G-V81ZC 03214 03217
restraints. *NH167L*
(Graphite Black/Leather)
A Add: With Camera Aiming 0.4 hr 15-04E6
Repair Procedure Driving Mode 1:
Install new radiator lower cushions,
1120A2 transmission mount, and front head 1.7 hrs 15-046F 06810-T0G-V81ZA 03214 03217
restraints.*YR449L*
(Cashmere Ivory/Leather)
A Add: With Camera Aiming 0.4 hr 15-04F6
Repair Procedure Driving Mode 1:
Install new radiator lower cushions,
1120A2 transmission mount, and front head 1.7hrs 15-046G 06810-T0G-V81ZB 03214 03217
restraints.*NH836L*
(Wisteria Light Grey/Leather)
A Add: With Camera Aiming 0.4 hr 15-04G6

Repair Procedure Driving Mode 2

Operation Description Flat Rate Template Failed Part Defect Symptom

Number Time ID Number Code Code
Repair Procedure Driving Mode 2:
Update the PCM software and install 0.9 hr 15-046H 06748-T1W-305
tailgate damper kit.
1255D2 (Non-Power Tailgate) 03214 03217
Repair Procedure Driving Mode 2:
0.9 hr 15-046J 06748-T1W-306
Update the PCM software and install
tailgate damper kit.
(Power Tailgate)

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 Repair Procedure Driving Mode 3

Operation Description Flat Rate Templat Failed Part Defect Symptom

Number Time e Number Code Code
ID

1255D3 Repair Procedure Driving Mode 3: 0.2 hr 15-046L 37805-5LA-305 03214 03217
Update PCM software.
NOTE: Do not use this information if
a Driving Mode 2 claim is also
submitted. Driving Mode 2 already
includes FRT for the software
update.
Skill Level: Repair Technician

DIAGNOSIS
The service advisor must interview the customer to understand when the vibration is felt. You must only perform the
repair based on customer concerns. If it is not specifically stated when the vibration is felt, then the service advisor
must further interview the customer to better understand the customer complaint.

REPAIR PROCEDURE – DRIVING MODE 1

1. Open the hood and remove the four clips that attach the front grill to the bulkhead.

2. Remove the four clips from the front grill and slide the upper duct forward and remove it.

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3. Remove the front grill bracket.

4. Remove the horn bracket assembly.

5. Remove radiator upper mount brackets.

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6. Remove the bulkhead upper frame bolts and temporarily insert a spacer on the driver’s side of the bulkhead.

7. Raise the vehicle and remove the lower splash shield. Push the radiator assembly up, then towards the passenger
side of the vehicle to gain better access to the lower radiator cushions.

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8. Replace both lower mounting cushions.
NOTE: Make sure to install them correctly as shown.

9. Reinstall splash shield and lower the vehicle.

10. Remove the 12-volt battery.
NOTE:
• Make sure the vehicle is turned to the OFF (LOCK) mode.
• Always disconnect the negative side first.
• To protect the 12-volt battery sensor connector from damage, do not hold it when removing the terminal.
• Do not disconnect the 12-volt battery sensor from the cable.
• For more information see the applicable service information.
11. Move the PCM with bracket.

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12. Remove the air cleaner housing and the housing bracket.

13. Support the transmission with a jack and a wood block under the transmission.
14. Disconnect the ground cable then remove the transmission mount.

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15. Install the new transmission mount in the reverse order of removal.
NOTE:
• Install the transmission mount leaving the highlighted bolts slightly loose.
• Loosen all highlighted bolts on the specific mounts.
• Then tighten all bolts and nuts in the sequence as shown below.
Tightening Sequence

Mount Removed Mount Tightening Sequence

Side Engine Mount and Transmission 1, 2, 3, 4, and 5
Lower Torque Rod 3
Upper Torque Rod 4
Front Engine Mount 5

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 Tightening Torque

Mount Bolt/Nut Tightening Sequence

Mount Mount Name
No. 1 2 3
1 Side Engine 64 N·m 74 N·m 74 N·m
Mount (6.5 kgf·m, 47 lb-ft) (7.5 kgf·m, 55 lb-ft) (7.5 kgf·m, 55 lb-ft)
2 Transmission 59 N·m 74 N·m 74 N·m
Mount (6.0 kgf·m, 44 lb-ft) (7.5 kgf·m, 55 lb-ft) (7.5 kgf·m, 55 lb-ft)
Replace. Replace. Replace.
3 Lower 88 N·m 93 N·m
Torque Rod (9.0 kgf·m, 65 lb-ft) (9.5 kgf·m, 69 lb-ft)
4 Upper 74 N·m 54 N·m
Torque Rod (7.5 kgf·m, 55 lb-ft) (5.5 kgf·m, 40 lb-ft)
5 Front Engine 74 N·m 64 N·m
Mount (7.5 kgf·m, 55 lb-ft) (6.5 kgf·m, 47 lb-ft)

16. Remove the temporary spacer and reinstall all parts in the reverse order of removal.
17. Install the new front head restraints, then recalibrate the seat weight sensors. Refer to the applicable service
information.
18. Touring model only: Realign the radar unit. Refer to the applicable service information.

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REPAIR PROCEDURE – DRIVING MODE 2
NOTE:
• You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2 with
the customer before the software update is performed.
• Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed the
Customer Information Statement for Driving Mode 2 with the customer.
• The completed Customer Information Statement must be retained for future records and attached to the Repair
Order before doing the software update, as this software may have a small impact on fuel economy.
1. Update the PCM with the applicable PC application and the MongoosePro Honda.
2. Click on J2534 Rewrite Special application from the shortcut on the desktop.

3. Enter the service bulletin number, then select Start.

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4. Make sure the information on the screen is correct, then click Start.
PC application Version 1.0.0.2
Database Update 15-SEP-2015
Calibration Files: 20
NoticeDB version 02-SEP-2015

5. Make sure to follow the instructions on the screen to do the update, then click Next.
NOTE:
• Connect the PC to the MongoosePro Honda.
• At the vehicle, turn the ignition to ON, then connect the MongoosePro Honda to the vehicle’s DLC.
• Click Next to continue.

Page 14 of 19
6. Make sure to answer all of the following questions according to the customer’s concern and follow the directions
prompted during the software update.
NOTE:
• You must make sure the service advisor has reviewed the Customer Information Statement for Driving Mode 2
with the customer before the software update is performed.
• Verify that the service advisor has noted on the Customer Information Statement that he or she has reviewed
the Customer Information Statement for Driving Mode 2 with the customer.
• The completed Customer Information Statement must be retained for future records and attached to the Repair
Order before doing the software update, as this software may have a small impact on fuel economy.
Tailgate Damper installation
1. Remove the tailgate upper and side trim panels.

2. Remove the tailgate pull pocket.

NOTE:
• Make sure to disconnect the connector on power tailgate-equipped vehicles.
• Be sure to use a trim removal tool to avoid damage.

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3. Remove the tailgate lower trim panel.

4. Enlarge the two mounting holes for the dynamic damper by drilling the hole from 7 mm to 9 mm. Remove any
burrs.

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 5. Cover any exposed metal with touchup paint and allow it to dry.
6. Install two threaded rivets in the recently drilled holes (using special tool 07AAZ-000A125).
7. Install the damper on the tailgate and torque the bolts to 9 N·m (6.8 lb-ft).

8. Reinstall all tailgate trim panels in the reverse order of removal.

9. Replace the tailgate support struts.
NOTE:
• Power tailgate and non-power tailgate struts are different.
• Have an assistant help you when removing and installing the tailgate support strut.

REPAIR PROCEDURE – DRIVING MODE 3

1. Update PCM software with the MongoosePro Honda.
NOTE: Based on customer complaint, answer the questions in order to ONLY install Mode 3.
2. Enter the service bulletin number, then select Start.

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3. Make sure the information on the screen is correct, then click Start.
PC application Version 1.0.0.2
Database Update 15-SEP-2015
Calibration Files: 20
NoticeDB version 02-SEP-2015

4. Follow the instructions on the screen to do the update, then click Next.
NOTE:
• Connect the PC to the MongoosePro Honda.
• At the vehicle, turn the ignition to ON, then connect the MongoosePro Honda to the vehicle’s DLC.
• Click Next to continue.

5. Be sure to answer all the following questions according to the customer’s concern and follow the directions
prompted during the software update.

END

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Customer Information Statement

Dear Customer:

Honda is pleased to announce it has released a software update designed to reduce vibration in the 2015 CR-V
when the vehicle is driven between 1,000–1,200 rpm (at takeoff) (“Software”). This is an optional update that can
be installed in your vehicle if you happen to feel an unwanted amount of vibration through the driver’s seat when the
car is operating in the driving condition described above.
Based on tests modeled after those developed by the EPA to calculate fuel economy ratings for new vehicles, Honda
has determined the Software may have a very small impact on the fuel economy you achieve in your vehicle, in the
order of approximately 0.70 mpg city/highway combined. We advise you of this potential impact so that you can make
an informed decision as to whether to have the Software installed in your vehicle.
Please note that this estimated fuel economy impact is based on standardized tests designed to reflect “typical” driving
conditions and driver behavior, but as the EPA has pointed out in connection with the ratings released for new
vehicles, a number of factors can and do significantly impact the mpg consumers actually achieve, including:
1) How and where you drive, including road and environmental conditions.
2) Vehicle condition and maintenance, including vehicle loading and accessories.
3) Fuel variations.
4) Vehicle variations.
5) Engine break-in.
Please see https://www.fueleconomy.gov/feg/why_differ.shtml for further information.
If you have any further questions about the Software (or anything else having to do with your 2015 CR-V),
please feel free to speak with your authorized Honda dealer, or contact Honda Automobile Customer Service
directly, Monday through Friday, 6:00 am – 5:00 pm Pacific Time, at our toll-free number 1-800-999-1009, or via
twitter at @HondaCustSvc.
Thank You!

Reviewed the Customer Information Statement with the customer and he or she has accepted the Repair Procedure
for Driving Mode 2.
X________________________________________
Service Advisor Signature

Date:__________

Reviewed the Customer Information Statement with the customer and he or she has declined the Repair Procedure
for Driving Mode 2.
X_________________________________________
Service Advisor Signature

Date:__________

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