Digistore24 Privacy Policy

Table of Contents

Digistore24 Privacy Policy

Our Commitment to You

Collecting Your Information
Using Your Information
Sharing Your Information
Policy for Children
Do Not Track Signals
Links to Other Websites and Third Party Practices
Data Privacy Framework Principles
Recourse, Enforcement and Dispute Resolution
Exercise Your Privacy Rights
Retention Period
Contact

Digistore24 Privacy Policy

Last Updated: 09/20/23

Our Commitment to You

Digistore24, Inc. (collectively, “Digistore24,” “our,” “we,” or “us”) values and respects the
privacy of its customers and visitors. While operating our business and interacting with you, we
collect, use, and share personal information as disclosed in this privacy policy (“Privacy
Policy”). This Privacy Policy provides you with detailed information about how Digistore24 and
its subsidiaries, divisions, affiliates, brands and other companies that link to this Privacy Policy
collect, use, share, and protect personal information, and describes your choices and rights
available for non-European Economic Area resident. For information on the European
Economic Area privacy policy, please see here: https://www.digistore24.com/en/page/privacy.
This Privacy Policy also applies to personal information we receive from business partners and
other third parties. We encourage you to read this Privacy Policy carefully and if you have any
questions to contact us using the methods listed below.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.
Any changes will be reflected in a revised policy posted on the website: www.digistore24.com
(“Site”) and we will alert you that there has been a change by updating the “Revised” date
displayed on the Privacy Policy. If Digistore24 determines that such changes materially affect
your privacy rights, we will provide additional notice to you.

Collecting Your Information

We may collect information about you in a variety of ways but generally speaking it is done
either through (1) data we receive from our clients about you, (2) data we received from third
parties or (3) you visiting our websites. The types of information we may collect include, but are
not limited to:

Information We Are Provided By Our Clients This is personal information we receive from our
clients in connection with providing services to our clients when we operate as a customer
relationship management tool. This includes your name, age, physical address, phone number,
location, and bank account information. It may also include inferences drawn from the Personal
Information that is provided to us. Digistore24 does not actively collect any sensitive personal
information.

Information We Collect About You Information our servers automatically collect when you
contact us or, visit, use, or browse the Site, such as your IP address, your operating system,
browser version, the address of a referring website, the pages you visit on the Site, the dates
and times you visit the Site, device and usage information, such as language preferences,
referring URLs, country, location, information about how and when you use our services and
other technical information. If you access the Site from a mobile device, information about the
type of mobile device you use.

In order to collect this information, the Site may use cookies, web beacons, and other tracking
technology, depending on the features offered. Tracking technology is useful for gathering
information such as browser type and operating system, tracking the number of visitors to the
Site, and understanding how visitors use the Site. Cookies can also help us customize the Site
and improve your experience. If you previously provided personally identifiable information to
us, a unique identifier in the cookie may tie the information collected via the cookie to such
information. Aggregate cookie and tracking information that does not directly identify you may
be shared with third parties. Also, some content on the Site may be provided by third parties
that may use cookies in conjunction with other tracking technologies to collect information
about you when you use the Site, which enables them to provide targeted advertising to you.
We do not control these third parties’ tracking technologies or how they may be used. We may
display certain advertising offers on the Site or allow service providers, advertisers, ad
networks, or other third parties to advertise on the Site. Additionally, we may use third-party
software to serve ads on the Site, implement email marketing campaigns, and manage other
interactive marketing initiatives. This third-party software may use cookies, web beacons, or
similar tracking technology to help manage and optimize your online experience with us. Most
web browsers are set to accept cookies by default. You can usually choose to set your browser
to disable or reject cookies. Be aware that disabling or rejecting cookies could affect the
availability and functionality of the Site or certain portions of the Site. Also, please note that we
may still use information we’ve collected from cookies prior to your disabling them; however,
we will not collect any further information from the disabled cookies.

Using Your Information

In the past twelve months, information collected about you may have been used to: help
increase the efficiency and operation of the our business; deliver and improve our products
and services; manage our business; monitor and analyze usage and trends to improve our
business and the user experience; generate a personal profile of you to make future
engagement more personalized; perform the functions and services our clients request; send
you confirmations, updates, alerts, administrative messages, and otherwise facilitate your use
of the Site; request feedback and contact you about your use of our services or our clients
services; respond to your emails; compile anonymous statistical information and analyses,
which we may use internally and/or provide to third parties; to support our customers and their
interactions with you through our Services; market our services (and those of third parties) to
you that we believe may be of interest to you; and deliver information to you that you request
or that we think may be of interest to you, such as articles, news, or information about various
promotions.

Sharing Your Information

We may share your information with third parties that perform services for or on our behalf for
business purposes that include: (A) to perform analytics on the personal data that is provided
to us, (B) when it is shared as part of a transfer of assets, (C) for security and fraud purposes,
and (D) when we are required by law to share it.

Analytics We may allow selected service providers or processors to use tracking technology on
the Site, which will enable them to collect information about how you use the Site over time.
This information may be used to, among other things, analyze and track data, determine the
popularity of certain content, and better understand your online activity.

Transfer of Assets If we reorganize or otherwise transfer some or all of the Site or our assets to
another organization (such as in the course of a merger, dissolution, or liquidation), your
information may be shared with the transferee; however, we will ask the transferee to honor
commitments we made in this Privacy Policy.

Security and Fraud We allow third parties to receive personal information from our users to
provide both security and fraud protection to Digistore24. We do not control these third parties
or how it is used.

Required By Law We may share your information as permitted or required by any applicable
law in response to a subpoena or other legal process or as we deem necessary to investigate
or remedy any actual or potential violation of our policies or to protect the rights, property, and
safety of Digistore24 or others, as we deem appropriate.

Digistore24 does not sell or share any personal information to third parties, use it for targeted
advertising, or use it as part of profiling in furtherance of decisions that produce legal or
significant effects concerning a consumer.

Policy for Children

We do not use the Site to solicit information from or market to children under the age of 18. By
using the Site, you represent that you are at least 18 years of age. We encourage parents and
legal guardians to monitor their children’s internet usage and to instruct their children never to
provide personal information through the Site or any other website without parental consent. If
you believe a child has provided personal information to us via the Site, please contact us and
we will use reasonable efforts to locate and delete the information.

Do Not Track Signals

Do Not Track (“DNT”) is a privacy preference that users can set to have their Internet browser
automatically send a signal to our online and mobile resources to request we not track
browsing activity across different sites. There is, however, currently no universal standard for
sending and receiving DNT signals. As such, we cannot promise that we respond to all DNT
signals, but do recognize and respond when required by applicable privacy laws, such as when
HTTP header fields or Java objects are used.

Links to Other Websites and Third Party Practices

This Site may contain links to third party websites. It is our intent to provide links only to other
quality websites. However, we have no control over these linked websites or, for that matter,
any third parties. Any information collected by websites, other than the Site, is not covered by
this Privacy Policy. We are not responsible for the content or privacy and security practices
and policies of any third parties, including other websites that may be linked to or from the Site.
We encourage you to read the provisions of privacy policies on other websites before providing
them with your personal information.

Data Privacy Framework Principles

Digistore24 complies with the EU-U.S. Data Privacy Framework Program (EU-U.S. DPF), the
UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework Program
(Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Digistore24 has certified
to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework
Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received
from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and
Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Digistore24 has certified to the
U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework
Program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data
received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between
the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF
Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF)
program, and to view our certification, please visit https://www.dataprivacyframework.gov/

Recourse, Enforcement and Dispute Resolution

In compliance with the EU-US Data Privacy Framework Principles, Digistore24 commits to
resolve complaints about your privacy and our collection or use of your personal information
transferred to the United States pursuant to the DPF Principles. European Union, Swiss and
United Kingdom individuals with DPF inquiries or complaints should first contact Digistore24.
Digistore24 has further committed to refer unresolved privacy complaints under the DPF
Principles to an independent dispute resolution mechanism, Data Privacy Framework Services,
operated by BBB National Programs. If you do not receive timely acknowledgment of your
complaint, or if your complaint is not satisfactorily addressed, please visit
https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for
more information and to file a complaint. This service is provided free of charge to you. If your
DPF complaint cannot be resolved through the above channels, under certain conditions, you
may invoke binding arbitration for some residual claims not resolved by other redress
mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-
dpf?tabset-35584=2.

Exercise Your Privacy Rights

Digistore24 takes privacy seriously. Where applicable, data subjects have certain rights which
they can request for Digistore24 to fulfill. These requests can be made by either the data
subject or an authorized agent. These rights include:

The Right to Know. You have the right to request that Digistore24 disclose the personal
data that Digistore24 has collected about you;
 The Right to Amend. You have the right to correct any information that Digistore24
stores about you; and

The Right to Delete. You have the right to request that Digistore24 delete information
that it maintains about you, subject to certain exceptions.

In order to exercise any of the rights detailed above, please contact us at

[email protected]. We will use your email as proof of verification unless otherwise
prohibited. Digistore24 does not disclose any personal information to any third parties for
monetary consideration or value. Exercising your rights under this section will not result in any
discrimination by Digistore24. We will treat you the same as any other user. If you disagree or
dispute a decision that has been made on the scope or application of the rights described in
this clause, you may appeal this decision by contacting us at [email protected].

Retention Period

Digistore24 shall only store personal information for as long as it is required. This is
determined by considering the purposes for which it was obtained in accordance with
applicable laws. Our retention period is based on (1) the nature of our relationship with the
data subject and (2) any legal obligations we are bound to fulfill.
 Contact

If you have questions or comments about this Privacy Policy, please send us an email at
[email protected]. If you prefer, you may also contact us via physical mail or by
phone at:

360 Central Avenue, Suite 800, St. Petersburg, FL 33701, United States

Phone: + 1-800-356-7947

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