AHMED HABEEB ALVI

SENIOR SYSTEM/NETWORK ADMINISTRATOR

E +966536352491  [email protected]
q https://www.linkedin.com/in/ahmed-habeeb-alvi/ e Saudi Arabia

SUMMARY CERTIFICATION

With over 18 years of dedicated experience in IT management, I am a results-driven Microsoft Certified Solutions
professional known for my expertise in optimizing technology infrastructures across diverse Associate (MCSA) 2016
industries, including Hotel Management, Retail,Consultation,IT Service Desk Management
and military sectors.My versatile skill set encompasses solid technical skills, project
ITIL V3
management, and strategic thinking, allowing me to consistently deliver innovative solutions
that drive operational efficiency and enhance organizational performance.
Member of Saudi Council of
Engineers
EXPERIENCE
Certified Ethical Hacker (CEH)
SENIOR SYSTEM/NETWORK ADMINISTRATOR 2021 - Present V10 (2019)
SALIENTCRGT (GOVCIO) Jubail
OCA (oracle Certified Associate)
Saudi Arabia
I work in collaboration with U.S. military instructors to provide training to the Saudi Naval Advance Diploma in Computer
forces at the naval base. My responsibilities encompass the supervision of all IT operations Programming Jeddah
at the facility. It is my duty to guarantee the continuous functionality of all systems.
international Computer Centre
• Provide on-site assistance with hardware, software, firewalls and other IT equipment
• Managing Microsoft Office 365 office automation environment
(2000)
• Assist clients with technology planning, IT project management, reporting and
compliance
• Create technical documentation and manuals PROJECTS
• Conduct remote troubleshooting
• Follow up with clients to ensure their systems are functional; provide verbal and written
IT Infrastructure Migration
intermediate feedback; coordinate with senior IT staff personnel to develop final
incident/ticket documentation 01/2014 - 09/2014 Jeddah
Engage with the migration process of
SENIOR IT ENGINEER 06/2018 - 10/2021 Active Directory ; Email server, OS
upgrade, users profiles between RADWA
ATOS Jeddah
trading co and AL-NUJIMA.
Saudi Arabia
• over 250 users
Atos is the largest company provide IT service Desk Management system across the globe.
• Monitor and maintain the organization's IT infrastructure, including servers, networks, and
IT Infrastructure Migration
storage systems
• Provide advanced technical support to address complex IT issues that cannot be 01/2019 - 01/2020 Jeddah
resolved by junior staff
Participate in the migration process of
• Assist end-users and junior team members with troubleshooting and problem resolution
Active Directory, email server, operating
• Implement and maintain security measures to protect the organization's data and
system upgrades, and user profiles
systems
between WSP Co and Louis Berger.
• Install, configure, and maintain software applications and services
• Monitor network performance and troubleshoot connectivity issues • Over 100 user
• Deploy, configure, and maintain servers, including virtualization platforms and cloud-
based servers IT Service Desk Management
System Development
IT ENGINEER 01/2018 - 01/2018
09/2022 - 01/2023 Jubail
WSP CONSTRUCTION CONSULTING CO Jeddah
Successfully designed an IT Service
Saudi Arabia Desk Management system, featuring
Responsible for the computer systems within an organization. Used skills in technology and components such as a Service Desk
implementation to troubleshoot and design new information technology systems. Dashboard, asset management,
• Using service desk ticketing system to work through and resolve support requests for Knowledge Management, password
wallet, and more.
fixing faults and fulfilling requests
• Resolving IT related calls covering Saudi Arabia,Kuwait and Oman • www.rsnfess.online
• Supplier management for KSA • https://rb.gy/z6i34
• Manage of small to medium projects and tasks
• Assisting other IT team members (fellow second line, and first line engineers) in resolving
calls
• Mentoring of team members in technical knowledge
• Deploy, configure, and maintain servers, including virtualization platforms and cloud-
based servers
EXPERIENCE SKILLS

SENIOR IT SUPPORT SPECIALIST 05/2008 - 05/2017 Administration

CHALHOUB GROUP Jeddah Asset Management
Saudi Arabia
Vendor Management
IT professional in the retail industry, with a wealth of experience in Point of Sale (POS)
systems Project Management
• Responsible for diagnosing & resolving hardware, software & end users problems IT Service Desk Management
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
• Develop a Point of Sale (POS) system and deploy it across various retail locations Time management Leadership skills
• Responsible for Installing Microsoft Navision, Oracle retail system using multi tire
architecture Strategic thinking Teamwork
• Configuring and managing backup & restore procedures
• Deploying new hardware, server backups & evaluating new software. & security risks
Hard Skills
IT Assistant Manager 04/2006 - 04/2007 Windows Server SCCM Virtualization

WHITE PALACE HOTEL AND RESORTS Makkah Active Directory Citrix Office 365
Saudi Arabia
Cloud computing Azure
overseeing and maintaining the hotel's technology systems to meet their technology needs
and enhance the overall guest experience Disaster Recovery Network Security
• Responsible for overseeing the reservation system, police department-related software,
SharePoint Power BI Database POS
key management software, and various other applications
• Monitor operating costs, budgets and resources AI DHCP DNS
• Communicate with management and evaluate their needs and specifications
• Provide technical support, training to the staff
Sales Force SNOW

EDUCATION
LANGUAGES
Master of Science (M.Sc.) in Cybersecurity 01/2018 - 01/2021

EC-Council University United States English Proficient

Executive Master in Business Administration (E.M.B.A) 01/2020 - 01/2021 Arabic Native

in Cybersecurity
Urdu Native
Sabi University France

Bachelor of Science (B.Sc.) in Information Technology 01/2000 - 01/2004

ACHIEVEMENTS
Sikkim Manipal University India
 Appreciation letter from the
Saudi Naval for the
extraordinary performance