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    Hassan Imtiaz (CV)

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    zahid
    Hassan Imtiaz is an experienced IT professional with over 6 years of experience in IT infrastructure and service management. He currently serves as the Assistant Manager of IT Operations at Interwood Mobel Pvt Ltd, where he leads a team of 10 IT administrators and implements ITIL practices to streamline operations. Prior to this, he held roles as an IT Executive and System/Network Administrator at other companies. Hassan has various technical skills including networking, servers, security and IT service management tools. He also has professional certifications in areas such as CISSP, ITIL and networking.

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    Hassan Imtiaz (CV)

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    zahid
    14 views3 pages
    Hassan Imtiaz is an experienced IT professional with over 6 years of experience in IT infrastructure and service management. He currently serves as the Assistant Manager of IT Operations at Interwood Mobel Pvt Ltd, where he leads a team of 10 IT administrators and implements ITIL practices to streamline operations. Prior to this, he held roles as an IT Executive and System/Network Administrator at other companies. Hassan has various technical skills including networking, servers, security and IT service management tools. He also has professional certifications in areas such as CISSP, ITIL and networking.

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    Hassan Imtiaz is an experienced IT professional with over 6 years of experience in IT infrastructure and service management. He currently serves as the Assistant Manager of IT Operations at Interwood Mobel Pvt Ltd, where he leads a team of 10 IT administrators and implements ITIL practices to streamline operations. Prior to this, he held roles as an IT Executive and System/Network Administrator at other companies. Hassan has various technical skills including networking, servers, security and IT service management tools. He also has professional certifications in areas such as CISSP, ITIL and networking.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    14 views3 pages

    Hassan Imtiaz (CV)

    Uploaded by

    zahid
    Hassan Imtiaz is an experienced IT professional with over 6 years of experience in IT infrastructure and service management. He currently serves as the Assistant Manager of IT Operations at Interwood Mobel Pvt Ltd, where he leads a team of 10 IT administrators and implements ITIL practices to streamline operations. Prior to this, he held roles as an IT Executive and System/Network Administrator at other companies. Hassan has various technical skills including networking, servers, security and IT service management tools. He also has professional certifications in areas such as CISSP, ITIL and networking.

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    © All Rights Reserved
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    Download as pdf or txt
    of 3

    HASSAN IMTIAZ

    [email protected] | +92-334-5126168 | Islamabad, Pakistan

    https://www.linkedin.com/in/hassan-imtiaz-46281972

    Assistant Manager IT Operations


    IT service delivery expert, with 6 years of working experience in IT infrastructure and service
    management, well equipped in helping companies achieve efficiency and quality IT services
    for their customers using industrial standards and best practices.
    CORE COMPETENCIES AND ACHIEVEMENTS
    ITSM: In-depth knowledge of ITIL best practices and service management lifecycle, with
    experience in designing, implementing, and managing IT services to meet business and
    customer needs. Improved service delivery and customer satisfaction rating from 70% to 90%
    using ITILV best practices.
    Initiatives and Value Additions: Induction of asset management framework and software to
    improve asset life cycle management thus reducing operational costs. Also, inducted Task
    Management System based on agile framework to improve team performance internal
    coordination and work efficiency. Currently revamping Data Security posturing of the
    organization by performing testing and developing use cases of Data Loss Prevention and
    SIEM solutions.
    Project Coordination: Successful coordination in 3 major projects of SD-WAN, IMOS (CAD
    based German Project), and IT infrastructure deployment of Tier -1 and Tier-2 branch offices,
    establishing requirements with coordinating with internal teams, liaising with external
    vendors, setting up deliverables along with timelines, delegating tasks to internal teams and
    ensuring timely closure of critical path activities.
    People Management: Strong leadership and communication skills, with the proven ability to
    manage and mentor technical team to deliver services, ability to understand and breakdown
    complex problems and establish communication horizontally and vertically for solution
    implementation.
    PROFESSIONAL EXPERIENCE
    Assistant Manager IT Operations April 2022 – Present
    Interwood Mobel Pvt Ltd | Islamabad
     Lead, train and manage a team of 10 network and system administrators across the
    nation to ensure efficient IT service delivery to 500+ internal customers.
     Implementation of ITIL V4 practices and procedures to streamline nationwide IT
    operations and ensure high-quality service delivery.
     Work closely with higher management to perform Business Impact Analysis (BIA) risk
    assessments and develop Business Continuity Plans (BCP).
     Collaborate with cross-functional teams and peers to identify opportunities for
    process improvement and align IT services in accordance with business requirements,
    while engaging internal and external teams to solve complex problems.
     Develop and maintain IT service management processes and documentation,
    including incident and change management.
     Developed and managed service level agreements (SLAs) and service level objectives
    (SLOs) for key IT services, including helpdesk, WAN and LAN availability.
     Act as focal person for coordinating IT projects and initiatives, ensuring that projects
    are delivered on time and within time and budget constraint.

    IT Executive – North Region Sep2018 – March 2022


    Interwood Mobel Pvt Ltd | Islamabad
     Provided Level 1 and Level 2 support services to 100+ internal customers in the North
    region, managing IT service delivery and ensuring timely resolution of technical issues.
     Ensuring timely user backups, troubleshooting of technical issues in end user
    equipment including PC, desktop, laptops and printers.
     Manage user enrollment on active directory, email configurations and group policy
    compliance of user access and privileges.
     Actively monitoring network performance to ensure seamless network connectivity of
    SD-WAN branch connectivity and coordinate with ISPs and network core team to
    resolve faults and bottlenecks.
     Managed asset procurement and budgeting, ensuring efficient utilization of resources
    and cost savings.

    System and Network Administrator May 2016 - Sep 2018


    Elan Partners Pvt Ltd | Islamabad
     Manage Windows 2016r2 server, Active Directory, user enrollment, OU management,
    and group policy objects for users.
     Install and troubleshoot network segments, including Wi-Fi routers, hubs, and
    switches. Ensure availability of network printers and seamless internet connectivity.
     Provide helpdesk support, identify and isolate issues related to the operating system
    and MS Office suite.
     Manage IT asset procurement, configuration, and deployment. Manage documents
    and contracts with ISPs.
     Manage relations with ISP POCs and vendors to ensure timely delivery of critical
    services. Review and format outgoing report documents to align with document
    format guidelines.

    EDUCATION
    M.S Electrical Engineering (Communication Systems) | Bahria University (2015 – 2017)
    B.S Electronics & Telecom Management (BS-ETM) | Bahria University (2009 – 2013)
    CERTIFICATIONS / PROFESSIONAL TRAINING
    Certified Information Security Systems Professional (CISSP) | Digi Pakistan (Online - 2021)
    Foundation of Project Management | Google (Online – 2022)
    Information Technology Infrastructure Library (ITIL-V4) | Maven Projects (On Site – 2020)
    Network Security Expert (NSE-2) | Fortinet Academy (Online – 2020)
    Network Security Expert (NSE-1) | Fortinet Academy (Online – 2020)
    Microsoft Certified Solution Expert (MCSE) | Corvit Systems (On Site - 2016)
    Cisco Certified Network Associate (CCNA) | Cisco Regional Academy (On Site – 2013)
    TECHNOLOGICAL SKILLS
    Networking TCP/IP, DNS, DHCP, BGP, MPLS, SD-WAN, Fortinet Firewalls, VPN
    Services, Cisco Routers & Switches , Network Planning and
    deployment.
    End User Microsoft Office Suite, Windows 10, Windows 11, Scripting, Backup
    Exec for end user backup, Hardware & Software troubleshooting,
    printing service management
    Server End VMware, Hyper-V, Windows Server 2016r2 , Active Directory, Group
    Policy, FTP, SharePoint, Remote Desktop Services, Backup Services
    ITSM Tools Spice Works, Jira Service Desk, Click Up
    Project & Task Microsoft Project 2016, Trello, Coggle.it.
    Management
    Cloud Google Cloud Platform, Microsoft 365 Teams, Google Sheets, Google
    Slides,

    WORK AREAS AND EXPERTISE

    IT Service Management Project Coordination Team Leadership & Training


    Network Administration System Administration Vendor Management
    Asset Management Service Level Management Critical Analysis
    Policy and SOP Formulation Documentation Management Change Management
    Data Security Practices Risk Analysis and Aversion IT Budget Management

    HOBBIES AND INTERESTS

     Learning to code in JavaScript,  Metaverse and New technologies


    HTML and CSS
     Computer Games  Trekking & Cooking

    REFERENCES

    Muhammad Waqar Ali Aamer Khan


    Head of IT & MIS Head of Regulatory Affairs, Telenor Pakistan
    +92 322 3285007 +92-345-8502778
    [email protected] [email protected]

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