Oncquest
Oncquest
Oncquest
“
Rebrand is not just about buzzing brand words; it's about repurposing your lives,
finding your true voice and building an authentic brand that impact lives.
Medical
CAGR - 15% 210 Devices
180
168
Pharma
Market
121
121
Hospitals
Diagnostics
2020E
2018E
2019E
2016
2015
2017
$ $
size
250 BN
OPPORTUNITY BY 2020
10 BN
DIAGNOSTIC INDUSTRY
DIAGNOSTIC INDUSTRY
418
Diagnostics Standalone
Hospitals Chains Centres
37 % 16 % 47 %
NO. OF
60
39 Pan India Regional
Chains Chains
Diagnostics 450
400
397
market
350
300
250
200 193
150 125
100
50 31 40 16 52 32
2 2 4 4 1 8 1 1 2 6
0
Market share of Dr Lal PathLabs SRL Metropolis Thyrocare Apollo
1332
40% -
EU
60% < 1% Path Labs 873
40%
JAPAN
60% NABL accredited
579 596
USA 44%
56%
of ~110,000 433
INDIA
16% (In India) 347
84%
Organised Unorganised 2012 2013 2014 2015 2016 2017 2018 2019 2020
02
OncQuest’s
strengths
Oncquest Laboratories Ltd has a two-decade legacy of trust and accuracy in
pathology testing.
A favourite amongst clinicians, speciality hospitals, and other path labs. Oncquest is known for a second opinion and final diagnosis using the
most advanced technology and skills, and for its excellence in Molecular and Clinical Diagnostics.
Oncquest has a highly skilled and globally reputed team of qualified doctors with a combined experience of 600+ years. Its logistic capabilities and
Pan Asia geographical spread make Oncquest an ideal associate for all clinical activities in India and neighbouring countries.
Expertise
1
Experience of years in performing the most complex tests in the Diagnostics
D O C U M E N TAT I O N
At Oncquest we ensure that the Quality Management System laid down and structure of documentation
is as per the requirement of International guidelines of ISO 15189 and CAP. We ensure that day to day
records are being documented and stored for easy retrieval and future reference.
S TA N D A R D O P E R AT I N G P R O C E D U R E
The SOPs that form a part of Documentation are laid down and implemented to cover all the requirements
of ISO 15189 and CAP.
M A I N T E N A N C E & C A L I B R AT I N G
At Oncquest care is taken to choose the instruments and equipments based on specific requirement of
the scope. All the instruments are regularly maintained and calibrated to ensure the reliability of
the analysis / results.
2 technology
Best in class technology for smoother and precise investigation.
03 People&Team
and...
The Team
Dr. Tejinder Singh Dr. Rajan Verma Dr. Harsh Mohan
S e n io r C o n s u lt a nt M edica l Directo r, L a b Operatio n s Sen io r Co n su lta nt Path o lo gist,
Pat h o lo g ist – He m ato p at h o lo g y Pa n ch ku la MB B S, MD Path o lo gy
& S u rg ic a l p at h o lo g y
Dr. Pramila Bajaj Dr. Sunita Kakkar Col (Dr) Aniruddha Chattoraj
C h ief C o n s u lt a nt VS M Sen io r Adv iso r-Su rgica l Co n su lta nt MB B S,
M BBS , M D Path o lo gy MB B S, MD fro m S.N MD Path o lo gy
M edica l Co llege
with the ISO: 15189: 2007 standards of Medical Laboratory Management Systems, College of American Pathologists (CAP)
The system reflects the organization’s desire to be ‘Best-in-Class’ and incorporates the twin objectives of
ISO 15189:2012
Perception being that the company is into complex testing/ specialised in Oncology only, while people know the complexity we have dealt with,
we need to make them believe that most labs struggle with the complex diagnostics, we have been there and done that.
In order to become consumer brand, we need to communicate effectively so that they believe people take decisions at the most critical time
based on Oncquest Lab results, hence this is the brand that we must trust for our routine tests as well.
Aspiration
05 Among Top 5
Diagnostics Player
Most trustworthy
Helthcare Consumer Brand
How do
we aspire
Strengthening Technology Skilled team
Competitive Pricing
L AUN CH OF NE W WE BSITE
Q Q
Communication without brand guidelines loses its Digital and conventional branding/ marketing are not in sync,
brand identity affecting the Brand Positioning
Q Q
The look and feel is not aligned with what’s trending Expansion V/S Business volume should be in sync
makes the communication inefficient
The future
ahead
The plan for the better tomorrow
RECOMMENDED BY
While this being an ongoing process, we also need to address one important aspect
Branding
The role
of a brand
TAG LINE REPUTATION
EMOTION
LOGO
AESTHETIC
STYLE
BELIEF
LANGUAGE
IMPRESSION
TONE
Greater loyalty
Larger margins
There are multiple pillars that hold the brand the way the company wants it to be perceived by its
customers.
01
Discover
To discover at an early stage the condition which afflict the populations we serve, through community
outreach and our relationships with practitioners.
02
Diagnose
To diagnose with accuracy and reliability the condition which are presented to us, using the best-in-class
of technology that is available; globally.
03
Defend
To defend, effectively, the population from such diseases for the future, through education and
knowledge sharing.
Brand
values
What is Brand?
A brand is a name, term, sign, symbol or design, or a combination of them, intended to identify the goods or services of
one seller or group of sellers and to differentiate them from those of competitors.
18 50
TO
Walk-ins
Digital Marketing
Others
Prescription
CMEs
Camps
Employee Benefit
Upsell
Reference
Mediclaim Checkup
Upsell
Reference
Listing Panels
Sponosred Spots
Upsell
How
they judge
G OA L S A N D O B J E CT I V E S PROBLEMS & CHALLENGES
In a true sense, they look out for a healthcare partner who can be trusted. Following are some of the key problems people face.
They judge on the below criteria.
I M PA C T A N D F E A R D E S I R E S & WA N T S
The fear it generates in the mind of consumers due to the problems they A consumer might desire fairytales but in reality, he/ she only want,
face and impacts them internally and emotionally. Not just a company loses what was promised. Deliver that and lifelong free and effective promotion
its customer, it also creates a dent in their mind for industry. of your brand.
Had the brand been a person, what it would be like? Brand personality refers to the personification of the brand.
Accurate This section is going to identify and personify the brand, Oncquest Diagnostics.
Oncquest Diagnostics being a health enabler, it should have the personality traits
Comprehendable
that must build trust in consumers’ mind. The traits should reflect that the brand,
Value for money will be there at the time of the need, rather, it will help me lead a healthy life.
Innovation Led
Trustworthy A brand that is not far from me, speaks the language that I can comprehend easily.
Caring
It shouldn’t be expensive and must be accurate in their findings. All these traits will
help create a positive perception in minds of the target group and help build trust
This will resonate with the brand personality and communicate effectively
voice
Brand
voicetone
Here we have put together expressions/ way of speech/ attitude and content (what to speak) which would resonate with the brand
Care &
Committed Personalisation
Compassion
Brand
positioning
“
Promise what you can deliver and what
would you like to deliver
Others Others
07% 10%
RX Based
93% Referrals
55%
Positioning Walk-ins
triggers 35%
Keywords like - diabetes, heart checkup, complete health checkup, covid test, corona disease, thyroid test, blood test
The search term “Diabetes” is searched from various locations. The sample data has been compared below -
}
Ahmedabad Diabetes - 14569 searches, 29-78 Yrs., 68% Males and 32% Females
Ahmedabad
Ludhiana Diabetes - 6296 searches, 29-78 Yrs., 34% Males and 66% Females
713
700
8180
8000
600
No. of people per doctor
400
334 4338
4000 3767
300
253 3207 3124
200
2000
100
0
0
Tamilnadu Delhi Karnatak Kerala Goa Punjab Jharkhand Haryana Chattisgarh UP Bihar Himachal Pradesh
Research
in
Automated Microbiology
with MIS values Manual Manual
Research
in
Automated Microbiology
with MIS values
HB Elecrophoresis by HPCL
Among
Leaders
Research in
Automated Microbiology
with MIS values
HB Elecrophoresis by HPCL
Leader
Research
in
B
Technical Strength
Automated Microbiology
with MIS values
v
Automated Blood culture
HB Elecrophoresis by HPCL
The
execution
Right from creating a new identity, we are all set to take you with us for the better and
strengthened tomorrow that would eventually help in fulfilling the aspiration.
OncQuest
Upgrade in
Name Oncquest creates a perception that the brand provides services pertaining to
Oncology Diagnostics.
While brand was especially working in complex tests like oncology, the name suggested it right,
but when entering into retail market with all the test specialties, the brand should adopt such a name
which could clear its meaning in viewer’s mind with ease.
This name has a history of
When Dabur launches a product or a business it creates a buzz in the market, apart from the buzz, people use the products
just because it is launched by Dabur.
Dabur's name will bring credibility and it will help immensely in becoming a consumer brand.
When the launch takes place, the news of Dabur entering in to the Diagnostic Industry would create a movement
in the market and marketing, which is the main portion of branding can be cost effective.
Switch in logo
Logo plays a crucial role in representing the brand to the people. The colors used, the shapes drawn and the typographical presentation are the
core parts of designing any logo.
We recommend the change in logo for and with the following reasons -
01 Current logo comprises of molecule which is very effective in primary impression but when looked upon from POV
of a visiting cutomer, it does not create a impact of being a Pathology expert.
02 A decent color combination with maximum of two colors create a professional image having a good experience which
lacks in the current logo.
03 And very importantly, a brand that rebrands itself needs a new identity which would leave impression of being a healthcare
expert brand on the mind of viewer. The color palettes, fonts and presentation should preferbaly be minimal.
Stationary
branding
Employee notes
Staff
uniform
Adapting the tone
While working towards brand establishment and advertisement, it is also necessary to adapt the tone that we
discuss in the document.
H A P P Y T O H E L P , I N S TA N T LY & E F F E C T I V E LY
Official
Setting up an intelligent AI-driven chatbot where the consumer can chat and share their grievance or even ask
for help with test selection. The bot will be backed by smart algorithms so that it communicates instantly helps
resolve the issue or suggest/ find the right test over the chat. This can be a huge help for people.
website S Y M P T O M S / D I S E A S E S B A S E D T E S T R E C O M M E N D AT I O N
Setting up an algorithm where the patient enters details like symptoms, medical history etc. and our system
will recommend the best suitable test via bot. Test name terminology to be simple with what, how, when where.
H E A LT H VA U LT - P E R S O N A L H E A LT H H I S T O R Y
Creating a separate health profile for the consumers who book their test, they can check their previous health
data anytime anywhere just by accessing their profile. Based on their test results, push notifications can be
sent for upselling.
SIMPLE L ANGUAGE
Use test details that a layman can comprehend, too technical a detail only create confusion.
C O M M U N I C AT E E F F E C T I V E LY
Trigger health education emailer focusing on the parameters that are elevated with CTA. This might not give
the sales push but surely will make the customer overwhelmed, which shows we care.
W E E K LY / F O R T N I G H T LY D I G E S T
Emailers to be sent to all the customers (after segregating them region wise), highlighting the seasonal
diseases do’s and don’ts, current affair relating to health with nutritionist punch.
S TAY C O N N E C T E D & K E E P I T E N G A G I N G
Instead of sending multiple communications to book a test, if we focus on health education, this would help
increase the footfall organically on the website and social handles. Run health quizzes, surveys, feedback
sessions, all these exercises would keep the people engaged and would help immensely with branding.
Y O U R D ATA I S S E C U R E
Official Highlighting HIPPA compliance and how it helps us securing your data.
D O N ’ T U N D E R S TA N D T H E P R E S C R I P T I O N , L E T U S H E L P
website If a patient can’t make out the test prescribed by the doctor, give them the option to upload a prescription.
via communication
Social Media
connect
“
As they say, “Deeds, not words shall speak me”, should be the approach in handling social media handles. Be a Gatekeeper, who does all the
filtering in terms of what comes in and what goes out. This is one of the most important roles for any organisation, especially where consumers
behaviour is driven by how an organisation treat other consumers and how they rank in the digital world.
Each action we take on social media must have a personal touch and care. In order to do that, start with:
Via videos
Build rapport for better ratings Highlight USPs as they reflect the care
Engaging posts
Most people judge a book by its cover, similarly in order to utilise a brand’s service, people
check the brand on social media. The handles are the front desk of your organisation, they
represent you in a true sense.
Clear message
Visually appealing
CTA
Social Media
creatives
Social Media
creatives
Social Media
mockup
Social Media
mockup
Social Media
optimization
Social media optimization (SMO) is a must. It is like placing a brand keeper that ensures
the brand image remain intact.
Apart from managing the communication, the social handles must be promoted based on the digital marketing strategy.
T H I S H E L P S B U I L D A N A U D I E N C E , G E N E R AT E L E A D S W I T H M E A N I N G F U L C A M PA I G N S .
Blog promotion
Blogs do not just make people health literate, they also showcase what Oncquest stand for.
Oncquest must consider launching a series of blogs that are based on the most searched keywords.
wip
Videos give more power to the
experience of listening
Sharing graphical and illustrative posts and textual content is important so are the videos. They have a wider
reach and the chances of it being viral are more. Organically they bring more traffic than any other medium.
After effects/ 2D animation videos build a strong connection with the audience.
While for social media we recommend making small animation videos, we also strongly recommend creating videos
on health education that can be put onto your YouTube channel.
The
video game
via
Services
in diagnostics
TEST BOOKING
L I V E T R AC K I N G SYST E M
S M A RT R E P O RT SYST E M
Test booking
Booking a test should be as simple as ordering a pizza
seasonal diseases
health records kept in health vault
which trimester/ month of pregnancy (the system should calculate)
other health calculators
Explain the TAT for the report and how/ where to check
Reporting
the smart way
Update when the report is ready
Report delivery via mail/ app and suggest not to take a printout
In-case of elevated parameters - suggest them to read a blog (disease/ nutrition/ diet/ exercise/ etc.)
A follow-up email is triggered, 15 days post reporting, asking hope you are feeling great.
Give them an SOS button that can direct to their nearest health centre and to their
emergency contact
How they should be
Collection Q
Centres
Greet and wish the customers when they enter and leave the collection centre.
Q
Assess if a customer is struggling in using the registration kiosk, offer assistance
Q
Explain the test and the details
Q
In order to do the above, set up a training program that helps the overall personality
via
of the phlebotomist:
basic etiquettes
Centres
upsell/ cross-sell
phlebotomy
ABCD अ ब क ड আ িব ক দ
Oncquest Blood test / Urine Test
औ ं�ै� र� परी�ण / मूत्र परी�ण
Brand
promotion
Outdoor
advertising
Please note that the designs and logos used are for the representational purpose only.
They have been recreated for the best results.
Outdoor
hoarding
Outdoor
mockup
Outdoor
mockup
RWA
activities
Newspaper
insert
Newspaper
insert
Merchandise
branding
Event goodies
Mug design
Wall boards
Calendar
Car freshner
medicine box
Face masks
Bus stop in
Membership
cards
Sponsored
gloves
Sponsored
sanitizer
Keychains
Selfie
stand at events
Standard
signages
Signages
for parks
Car
parking signages
Chemist
communication
Roadside
water cooler
Social media
marketing
Social media marketing is the use of social media platforms to connect with your
audience to build your brand, increase sales, and drive website traffic.
This involves publishing great content on your social media profiles, listening to and engaging your followers, analyzing your results, and running
social media advertisements.
Google AdSense, Meta ads, Instagram ads, Other advertising platforms etc.
While paid advertising, social media, and other online platforms can generate traffic to websites, the majority of
online traffic is driven by search engines.
Google Ads is one of the largest online advertising platforms that helps businesses reach customers across the
globe and grow their business. Through this pay-per-click network, advertisers pay Google to target users based on
their keyword search, the country and device type and deliver their ads to users who are interested in their products
or services.
Radio
advertising
Advertise on rickshaw
Smart
wearable
CME Participation Leave Behind
Literature
All new tests will have some study material that can be accessed digitally. ePathshala will help reduce logistic costs in training the staff on the ground.
Patient 01
Health Education
02
Youtube
Education
Videos Channel
03
Patient Information
04
Discount
Leaflet Coupons
05
Activities
Patient Counselling High end tests
Gift Distribution Routine tests
Discount Coupon
Event Sponsorship
Akhilesh Pandya
Co Founder / Chief Creative Officer
Let’s
[email protected]
discuss