Customer Satisfaction Notification P15 Reprogram Radio Frequency Hub Module

May 2014
Dealer Service Instructions for:
Customer Satisfaction Notification P15

Reprogram Radio Frequency Hub Module
Models
2014 (DS) RAM Pick Up Truck (1500 series)

(DJ) RAM Pick Up Truck (2500 series)
(D2) RAM Pick Up Truck (3500 series)
(DD) RAM Cab Chassis (3500 series)
(DP) RAM Cab Chassis (4500/5500 series)
(DX) RAM Truck (Mexico)
NOTE: This notification applies only to the above vehicles built through
April 11, 2014 (MDH 041117).
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle

inventory. Dealers should complete this repair on these vehicles before retail
delivery. Dealers should also perform this repair on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.
Subject
The radio frequency hub module on about 300,000 of the above vehicles may
contain software programming that could cause slow or no passive entry response,
no response to Remote Keyless Entry (RKE) commands, or display dashes for tire
pressure readings in the cluster. Passive entry/keyless “Go” vehicles may also
experience an occasional no start condition.
Repair
The radio frequency hub module must be reprogrammed with new software.
 Copyright 2014, Chrysler Group LLC, All Rights Reserved
Customer Satisfaction Notification P15 Page 2
Parts Information
No parts are required to perform this service procedure.
Special Tools
The following special tools are required to perform this repair:

 NPN wiTECH VCI Pod Kit
 NPN Laptop Computer
 NPN wiTECH Software
Service Procedure
Reprogram the Radio Frequency Hub Module:

NOTE: wiTECH must be used to perform this recall. This procedure must be
performed with software release level 14.03 or higher. If the reprogramming
flash for the Radio Frequency Hub module is aborted or interrupted, repeat
the procedure.
1. Open the hood. Install a battery charger and verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
2. Connect the wiTECH VCI pod to the vehicle data link connector.
3. Place the ignition in the “RUN” position.

Service Procedure (Continued)
4. Open the wiTECH Diagnostic application.
5. Starting at the “Select Tool” screen, highlight the row/tool for the wiPOD
device you are using. Then select “Next” at bottom right side of the screen.
6. Enter your “User id” and “Password”, then select “Finish” at the bottom of the
screen.
7. From the “Vehicle View” screen, click on the “RFH” icon.
8. From the “RFH View” screen, compare the “Current ECU Flash Number”
with the “New Part Number” listed on the “sort table”. If the “Current ECU
Flash Number” is the same as the “New Part Number” continue to Step 14.
If the part numbers are not the same, continue to Step 9.
9. With the cursor over the desired flash file, click the small green arrow button on
the right side of the screen.
10. From the “ECU Flash” screen follow the wiTECH screen instructions to
complete the flash.
11. Once the flash is complete click the “OK” button on the “ECU Flash” screen.
12. Select the “Clear DTC’s” button.
13. From the “RFH View” screen, compare the “Current ECU Flash Number”
with the “New Part Number” listed on the “sort table”. If the “Current ECU
Flash Number” is the same as the “New Part Number” the flash is complete.
If the part numbers are not the same, repeat Steps 7 through 13.
14. Turn the ignition to the “OFF” position and remove the wiPOD and battery
charger from the vehicle.
15. Return the vehicle to the customer.

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
Radio Frequency Hub Module
update previously performed 08-P1-51-81 0.2 hours
Reprogram Radio Frequency

Hub Module 08-P1-51-82 0.2 hours
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on

the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles.
The owner’s name, address and phone number are listed if known. Completed
vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations

Chrysler Group LLC
____________________________________________________________________________________
CUSTOMER SATISFACTION NOTIFICATION P15

REPROGRAM RADIO FREQUENCY HUB MODULE
Dear: (Name)
At Chrysler Group LLC, we recognize that the success of our business depends on the satisfaction of our
customers. We are constantly monitoring the quality of our products and looking for opportunities to
improve our vehicles even after they are sold. Because your long-term satisfaction is important to us, we
are contacting you on important improvements we would like to make to your vehicle. This will be done
at no charge to you.
We are recommending the following improvements be performed on some 2014 model year RAM
trucks.
Recommended The radio frequency hub module on your truck (VIN: xxxxxxxxxxxxxxxxx)
Service: may contain software programming that could cause slow or no passive entry
response, no response to Remote Keyless Entry (RKE) commands, or display
dashes for tire pressure readings in the cluster. Passive entry/keyless “Go”
vehicles may also experience an occasional no start condition.
What your dealer Chrysler will service your vehicle free of charge (parts and labor). To do this,
will do: your dealer will reprogram the radio frequency hub module with new software. The
work will take about ½ hour to complete. We recommend that you make an
appointment with your dealer to minimize your inconvenience.
What you should Simply contact your Chrysler, Jeep, or Dodge dealer, at your convenience, to
do: schedule a service appointment. Your dealer will collect the necessary information
to ensure that the appropriate parts are available so your service can be completed in
a timely manner. Although not required, we recommend bringing this letter with
you to your dealer, when you bring your vehicle in for this service.
If you need help: Please contact the Chrysler Customer Assistance Center at 1-800-853-1403.
If you have already experienced this condition and have paid to have it repaired, please send your original
receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler
Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement.
Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions
listed on the card apply to your vehicle. You may also update this information on the web at
CCCCCCCCCCCCCCCCCCCCCCCCC
We apologize for any inconvenience this service may cause to your schedule. Chrysler is committed to
providing our customers with world class quality products, ensuring that you have a positive dealership
experience and following up on any issues and concerns that you may have in a timely manner through
our Customer Assistance Center. Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
Chrysler Group LLC
Notification Code P15

Customer Satisfaction Notification P15 Reprogram Radio Frequency Hub Module

Uploaded by

Copyright:

Available Formats

Customer Satisfaction Notification P15 Reprogram Radio Frequency Hub Module

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Customer Satisfaction Notification P15 Reprogram Radio Frequency Hub Module

Uploaded by

Copyright:

Available Formats

May 2014

Dealer Service Instructions for:

Customer Satisfaction Notification P15

2014 (DS) RAM Pick Up Truck (1500 series)

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle

No parts are required to perform this service procedure.

The following special tools are required to perform this repair:

Reprogram the Radio Frequency Hub Module:

3. Place the ignition in the “RUN” position.

Service Procedure (Continued)

4. Open the wiTECH Diagnostic application.

7. From the “Vehicle View” screen, click on the “RFH” icon.

12. Select the “Clear DTC’s” button.

15. Return the vehicle to the customer.

Completion Reporting and Reimbursement

Reprogram Radio Frequency

To view this notification on DealerCONNECT, select “Global Recall System” on

Owner Notification and Service Scheduling

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

Customer Service / Field Operations

CUSTOMER SATISFACTION NOTIFICATION P15

You might also like