CHAPTER ONE

ORGANIZATION BACKGROUND

OVER VIEW OF THE COMPANY

Superdoll Trailer Manufacture Co. Ltd is one of the country’s longest existing companies,
serving the East and Central African market for heavy duty, light truck as well as 4×4 and
passenger automobile products, accessories and technical services since 1990 and based in Dar
es Salaam as its main offices.

It serves the market for all types of trailer products manufactured under the license of Emil. Doll
Gmbh Germany, as well as providing high quality integrated technical support and services for
transport related products such as Tyres, Accessories and Spares within Tanzania and to the
neighboring countries. The Company has been working extremely hard under very tough and
challenging environment to facilitate transporters with ultra-modern and state of the art heavy
duty trailers, tyres, spares and support services specifically designed to meet Tanzania’s road
conditions and other geographical factors.

Superdoll Trailer Manufacture Co. Ltd has always been one major Stop Centre for Heavy Duty
Automobile Products franchised from The World’s leading Manufacturers and Suppliers of OE
parts. All products have proven very successful in delivering the desired outcome especially
effective cost minimization and value for money to all users.

The Company’s vision and strategies to bring valuable services and support to its customers, has
enabled the company to expand market base very rapidly and consistently. Today, Superdoll
operates fully fledged branches located in Tanzania’s 2 major cities i.e. Arusha and Mwanza and
annexed Branch based in Ubungo Bus Terminal purposely to serve Tanzania’s main bus
operators. Furthermore Superdoll have more than fifty dealer network spread throughout the
country reaching out for customers.

Superdoll’s vision is to be the best service providers for automobile products in East and Central
Africa by teaming up together with customers and provide them with best solutions in order to
ensure value for their money.

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OUR MISSION

 Our renowned coaching programs will allow you to:

 Work fewer hours and make more money
 Attract and retain quality, high-paying customers
 Manage your time so you’ll get more done in less time
 Hone sharp leadership skills to manage your team
 Cut expenses without sacrificing quality
 Automate your business, so you can leave for days, weeks, or even months at a time

OUR SERVICES

Turnaround Consulting

Companies dislike the term ‘turnaround consulting’ because it represents failure. The truth is that
turnaround consulting represents success.

Bonds & Commodities

Bonds and commodities are much more stable than stocks and trades. We allow our clients to
invest in the right bonds & commodities

Audit & Assurance

Audit and assurance is all about meticulous data analysis. Everything needs to be checked,
double checked, and triple checked

Trades & Stocks

This allows us to specialize in all dimensions of trades and stocks, because we have a specialist
within the team for every scenario

Strategic Planning

We work with our clients and do a deep analysis of their business. We help prepare possible
outcomes to different decisions.

Financial Projections

This stops companies from taking drastic measures like downsizing or closing down sites; those
things happen only with no or bad financial projections.
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OUR TEAM MANAGEMENT

The management team is made up of highly qualified staff, well versed in their respective areas
of specialization, equipped with broad and long term experience in all aspects of automobile
industry.

Composition and line up of the Management team has been carefully done in view to meet our
core values and vision to provide high quality service and solutions for our customers and more
importantly offer them real value for their money.

The Company has provided every member of the Management team with all key resources to
enable them meet the objective of the Company. High quality performance of each team member
in the Management team underlies the basic culture of our Company.

Customer service and satisfaction is our first and foremost aspect whenever we appraise the
performance of each and every person in our Organization. Our success and achievement have
been very much possible through the collective responsibility and teamwork.

HONESTY

No legacy is as rich as honesty

INTEGRITY

Integrity has no need of rules

OWNERSHIP

Accountability breeds response-ability

INNOVATION

There’s a way to do it better find it!

TEAMWORK

Teamwork divides the task & multiplies the success

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 SUPERDOLL ORGANIZATION STRUCTURE

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NUMBER OF EMPLOYEES

Superdoll has got the total number of 2,000 staffs throughout Tanzania. Each region in Tanzania
has got a Branch so as to enhance effective de-centralized different activities of the company

LEVEL OF TECHNOLOGY

The level of technology adapted by PwC Tanzania, in relation to its operation is highly
advanced. All staffs of the firm have been given the computers (laptops and desktops), used by
the workers to conduct the various works assigned to them. In ABAS line of service, every
accountant has a computer to assist him/her. However some of the works at the firm done
manually in the working papers, and some of the documents are maintained in the files.

INTERNET

The staff’s computers have been connected with Internet, through Local Area Network (LAN).
This helps the staffs to do various office works and in communication with other parts say
clients, for the official purposes. The communication which is mainly in the form of E-mails
enables the staffs to get important valuable information for their duties.

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 CHAPTER TWO

ACTIVITIES DURING THE FIELD TRAINING PRACTICAL

How to Prepare a Bank Reconciliation Statement in a Company

Bank reconciliations can help a company to verify that its bank account ending balance per the
bank matches the balance on hand per the company general ledger. The process of preparing a
bank reconciliation involves making adjustments to the balances in both the bank statement and
the company records to confirm that the ending balances match and that every item is properly
accounted for.

How to Prepare a Balance Sheet

One of the important elements of financial statement analysis is the balance sheet. The balance
sheet shows your assets or what you own, your liabilities or what you owe, and your owner’s
equity, which is yours and your partners' investment in the small business.

The first thing you have to get up to speed on is the financial statements that you or your
financial professional will generate for your business. These financial statements will help you
determine your firm's financial position at a point in time and over a period of time as well as
your cash position at any point in time. Many small businesses fail because the owner loses a
grip on the firm's financial position. If you understand financial statements, that won't happen to
you.

Preparing the Trial Balance

Preparing the trial balance is the process of totaling the debits and credits in your chart of
accounts, then making sure that the sum of all debits equals the sum of all credits that the two
amounts balance. The trial balance is a vital step in the accounting cycle, being the first step in
the "end of accounting period" process.

Credit control

'Credit control' is the system used by a business to make certain that it gives credit only to
customers who are able to pay, and that customers pay on time. Credit control is part of the
financial controls that are employed by businesses particularly in manufacturing to ensure that
once sales are made they are realized as cash or liquid resources.

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Making call to confirm payment

During my practical training also L was on duties of making call to our customers to confirm
payment. After making payment, we strongly recommend completing our verification process.
Doing so will help the seller locate your payment and ensure your package is processed and
shipped quickly. To verify your payment information, you will need to provide the payment
processor, price amount, and your unique transaction

Preparing journal entry voucher.

A written authorization prepared for every financial transaction or for every transaction that
meets defined requirements. A journal voucher is an integral part of the audit trail and carries; a
serial number, transaction date, transaction amount, ledger accounts affected, references to
documentary evidence(such as invoice or receipt), supporting the entry, brief description of the
transaction and the signature or initials of one or more authorized signatories. A journal is in
effect, a collection of financial data called from journal vouchers. Journal entry voucher shows
the general usage of the money which belongs to the organization and therefore it should be
supported by the non travel expense report.

Preparing petty cash disbursement form.

Is usually a small form that is used to document a disbursement (payment) from a petty cash
fund. Petty cash vouchers are also referred to as petty cash receipts and can be purchased from
office supply stores. The petty cash voucher provide space for the date, amount disbursed, name
of person receiving the money, reason for the disbursement, general ledger account to be
charged, and the initials of the person disbursing the money from the petty cash fund.

Preparing payment voucher.

Payment voucher is a document which can be used as proof that a monetary transaction has
occurred between two parties. In business, a payment voucher can be used for a variety of
purposes, sometimes taking the place of cash in a transaction, acting as a receipt or indicating
that an invoice has been approved for payment. Payment voucher should be supported with the
advance request form which indicates how the money is going to be spent. It’s also used to
refund an employee who has used his/her money to perform an organization task.

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Receiving customer complains

In first place when customer arriving the disk we were told to register the customer in customer
complains book and listen to his or her problem and then taking the problems to respective
officer to solve it. In case of bank account balance of customer we supposed to give customer
bank balance form to fill and fill we were checking balance in the system and fill in the form and
bring back to customer. And at end of the day to provide reports concerning complains and how
were solved.

Payroll
Payroll is a critical function of the accounting department and includes making sure all
employees are paid accurately and timely. In addition, proper tax is assessed and tax payments
are on time with state and federal government agencies.
Reporting and Financial Statements
The primary reason you collect data properly in your accounting software is to prepare financial
reports that can be used for budgeting, forecasting and other decision making processes. In
addition, these and other reports are needed for communication to investors, banks and other
professionals that play a role in the growth of your business.
Financial Controls
Financial controls include reconciliations, dividing the responsibilities and following the GAAP
standards of accounting principles, all of which are implemented with view toward compliance,
fraud and theft prevention.  The role of the Controller is to ensure procedures are set up properly
to manage that process without errors.

Receiving and issue of material

Materials received are usually allocated to different warehouses like stationary store. In receiving
process the supervisor is responsible for the identification and inspection of the incoming
material so as to accept material according to the specification needed by the end user, the
material are usually separated for stock or direct turnover to customer. The supervisor must have
the following document in order to receive material good receiving note, delivery note, purchase
order

Stock taking and stock checking

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Stocktaking as a process of verifying the quantity balances of the entire range of items carried in
the stock. Stock checking is as any other check on physical quantity which may be applied either
regularly or time to time. Stock taking is like to make reconciliation with the stock available and
that recorded and this process is supervised by the external auditor, internal auditor and supplies.

Acquire requisition

In this procedure stores department will check material requisition form or document to check if
have order and then pick a goods which needed and then give forklift directly to product
department and if a goods not enough for example a product department need tray carton10 and
store remain 4 so it send 4 and not 10 and must be written in the document and sing in that
requisition form and letter inform purchase department.

Checking

Was another stage which used in the process of purchase material or product in this procurement
manager check the requisition form in order to know kind of product which needed and then
check they requisition form of product department and bin card of stores to check it is true
finished of product or not if yes can continuous the process of purchase if not there something
happened can check it also will write the inquire to the supplier, requesting the preform invoice
of the cartons which he/she produce.

Preform

Another process was used in the conduct purchase of product which in this the supply send the
preform to the purchaser which contain the all goods available and there are price and must be in
a document mean official because in this it help a purchases to choose a kind of good in a good
price.

Customer service.

Customer service is the support you offer your customers both before and after they buy and use
your products or services that helps them have an easy and enjoyable experience with you.
Offering amazing customer service is important if you want to retain customers and grow your
business. Today’s customer service goes far beyond the traditional telephone support agent. It’s
available via email, web, text message, and social media.

Reporting of sales analysis

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Reporting is what allows you to understand how your current efforts affect your company’s
success and gives your insight into what you can do to increase your efforts whether it’s hiring
more salespeople or redistributing tasks.

To handle the task of personal management

Management of sales force demands good many activities. Sales-force is to be selected, trained,
placed, transferred, promoted, motivated, maintained and controlled. These aspects require
investment in terms of talent, time, and treasure.

To handle the orders received

Selling routine calls for highly specialized tasks of receiving enquiries, entertaining them with
latest and least quotations, appearing for orders, receiving orders, packing the products as per the
instruction of the customers, dispatching them to the expectation s of the buyers-may be
individuals or organizations. All these are crucial and constructive tasks.

Product Development

Marketing department helps to create products that customers need or want and improve upon
the ones that already exist to create better value for the customers. It is the job of the marketing
department to analyze the sales of products already in the market, look for opportunities to
introduce new products where there are gaps or change and improve products that are hard to
sell.

Verification of documents and checking supporting documents

A verified copy is a copy of the original document which has been signed and dated by someone
who can confirm that it's the same as the original. If you're posting documents, please don't send
original documents to us. We don't take responsibility for documents lost or damaged in the post
and cannot guarantee the secure return of these documents to you.

Preparation of liquidation schedules

Winding up of a firm by selling off its free (un-pledged) assets to convert them into cash to pay
the firm's unsecured creditors. (The secured creditors take control of the respective pledged
assets on obtaining foreclosure orders). Any remaining amount is distributed among the
shareholders in proportion to their shareholdings. Liquidation process is initiated either by the

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shareholders (voluntary liquidation) or by the creditors after obtaining court's permission
(compulsory liquidation).

How does a sale by tender work

It is the process of offer and negotiation. The tender process can give you time to think. You can
incorporate conditions in an offer that give you time to check aspects of the house or the land.  
The buyer makes an offer

Begin by making the vendor an offer which is usually recorded in writing on an agreement for
sale and purchase. Verbal offers and counter offers are common and, when an agreement has
been reached, this is recorded in writing on an agreement for sale and purchase.

How the organization process sales order.

The sales order, sometimes abbreviated as SO, is an order issued by a business or sole trader to a
customer. A sales order may be for products and/or services. Given the wide variety of
businesses, this means that the orders can be fulfilled in several ways. Broadly, the fulfillment
modes, based on the relationship between the order receipt and production, are as follows:

 Digital copy – Where products are digital and inventory is maintained with a single
digital master. Copies are made on demand in real time and instantly delivered to
customers.
 Build to stock – Where products are built and stocked in anticipation of demand. Most
products for the consumer would fall into this category
 Build to order – Where products are built based on orders received. This is most
prevalent for custom parts where the designs are known beforehand.
 Configure-to-order – Where products are configured or assembled to meet unique
customer requirements, e.g. computers
 Engineer to order – Where some amount of product design work is done after receiving
the order.

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NEW THINGS LEARNT

Being at SUPERDOLL for eight weeks has been a valuable moment in terms of skills gained
both by observation and being trained. There are many things that I learnt from the practical
training. The most interesting to me was an addition of more computer skills which I did not
have before, secretarial services like printing, photocopying. Also to be able to enhance my
skills, knowledge, work abilities and get exposed to managerial responsibilities.

 I learned how people put aside their differences and work together as a team to achieve
the organization goals and to fulfill organization visions.
 I acknowledged how it is like for an organization to have less motivated and uninspired
employees with their contribution being unappreciated within the organization and vice
versa. Also I learned how to relate professionally with people of different background,
education level, sex and ranks. I realized that for an organization to achieve its ultimate
goals, values such as punctuality, discipline, commitment, confidentiality and
accountability are for every employee to adopt so am I.
 My communication skills were improved and I learnt that language is among key issues
in accomplishing task in the organization. As we were performing accounting work we
had to communicate with employees from different units. One of the important character
accountant must have is honest which I notice at SUPERDOLL
 Dishonest behavior by accountant affects reputation of firm and may cause loosing of
trust. Also, during my practical training i was able to learn a lot of new thing which
widen my knowledge so as to be competent enough in the labor market.

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PROBLEMS FACED
Apart from the success, the perfect achievements that were really expected to be fulfilled, they
tend to be hinder by some minor and major obstacles. The minor problems revealed were most
frequent than the major ones that were rarely. In spite of my admiration on the jobs and tasks I
performed at SUPERDOLL I faced some problems during my PT period. The following are
problems I encountered while working with the organization;

High confidentiality and control

Because of the strictness in accessing some information, it posed difficult for me to understand
well the purchasing order and iScala server that is the software used at SUPERDOLL. For
instance, password was needed in order to enter and operate purchasing order.

Late submission of monthly report.

It happen a time when some of the officers fail to submit their report on time this problem forced
me to wait until they finish their work, which in turn led to work overload. The other problem
connected to this was the mistake committed by the officers also this hindered my performance
to some extent since I had to investigate the sources of the errors thus this led to wastage of time.

Work Procedures
This happened to be a major problem at the beginning of my practical training session at the
organization. In some instances I was given tasks to perform without detailed procedures of how
to perform the tasks. But slowly I came to adapt the environment through consulting my fellow
junior staff that had more experience than me.

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1.9 SOLUTION AND RECOMMENDATION TO THE PROBLEMS
Considering that Information is a key resource in the survival of any organization and this can
only be facilitated through communication and SUPERDOLL being among of the Organization
facilitating these services. Tanzania is termed as a third world country, simply means less
developed

 Since it was just a practical training, the field study was expecting to learn more on how
to use the computer software of iScala system. The presence of some systems in the
organization, it was my own duty to spend with a system controller get practice and
studying what is going on and how is running, this makes a bit of practicing for the issue
like preparing LPO.
 In case of work procedures, I would like to recommend that the newly recruited
employees should be given training before they are exposed to the jobs. The
administration has also recognized this problem and the currently employed staffs were
given training for three weeks before starting the job. When I faced the problem for the
first time, I tried to speak it to the junior staff and they urged me to ask wherever I
experience a problem and by that I managed to solve the problem. Finally I became
familiar the workings matters.
 There is no immediate solution for the issue of confidentiality and high security control,
therefore the only way to that is to get some insight by asking for theoretical description
and analysis of an interesting professional problem.
 In case of routinely duties, this will be solved only if the practical training placement
will take into consideration of the busiest season of most organization especially the
government that provide large percentage of the trainee placement. This is in between
September to May every fiscal year.
 Students/Interns must do their best to be abreast and conversant with the basic computer
applications since a computer in the work place is like a pen at school. This will

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 accelerate the speed of learning, executing the duties given and enable one to concentrate
on other finer details during the practical training.

EXPECTATION BEFORE PRACTICAL TRAINING

Before the beginning of the training, I had many expectations. The primary expectation was
to make the application of all the theories and principles from lectures and seminars, this
was not possible as only some were directly applicable and others require combination of
new ideas and creativity. Also, acquiring of new ideas and techniques was crucial as
expected so in order to be able to perform the duties and task assigned.

 I also expected to find a great degree of confidentiality in accounting field and that is
exactly what found and demanded to follow as the basic rule of accounting.
Confidentiality is one of the key ethics and codes of conduct of accounting practices,
so an accountant is required to observe high confidentiality to the clients.
 I expected the job to be demanding and require more than determination in
performing it, and that is exactly what found.
 The job was so tough and challenging in term of decisions to make and solving the
hidden puzzles of what the client has done in the whole financial year only in limited
time frame of about two weeks only. On the other hand, it was too demanding than
expected as the deadline for assignments was limited such that we had to work until
night.
 I was treated as the already employed staff, this is something that was not in my
expectations as I am still a student and I was only in training, I expected a gap between
the staffs and me. Against my expectations, I was listened and every suggestion or views
I gave was taken in to consideration. I accepted criticisms since they were in my
expectations as the job was new to me. Finally, I can conclude by agreeing that most of
my expectation were met and some were not that made me to learn and adopt new ideas
and skills in compensation.

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DEGREE OF MEETING DEMANDS OF DUTIES ASSIGNED.
Most of the duties that I did at TPA were not routine, most of them were either performed
quarterly basis. From the fact that we had not yet covered the theoretical part of Procurement at
the works that required much application of procure theories required much instructions and
closer supervision from the seniors. Due to this lack of knowledge in the procurement field, the
degree of meeting the demand of these tasks depended on the strength of assistance received
from the seniors or other members of the staff.

CHAPTER THREE
CONCLUSION AND RECOMMENDATIONS
CONCLUSION
As far as the practical training for the Diploma in Business Administration is concerned, due to
its main objective and advantages to the students, organization, and university. The practical
training should continue be conducted and cover gaps between theory and practical. Training
exposes students to new challenges necessary in their career and enables students to experience
different working environments before they are actually employed after completion of their
studies.

Practice tend to make students realize that what learnt in classes (theory) are applicable, hence
increasing more effort in learning classes materials determines efficiency in working places.

In addition, the practical training tends to make the students find prospective employers; because
some students get priority of being employed when opportunity happened. Moreover, the
experience shows that some organizations/institutions employ students who did the practical
training in their organization/ institution if the student was a hard worker. 

Moreover, the training tends to bridge the gap between theory and practice in the sense that it is
not possible for the University to teach everything in classes therefore it is an opportunity for the
student to learn more during the practical training period and improve their knowledge to see the
reality and be ready to work after completing their studies.

Finally, the practical training tends to make student’s change their behavior, such as removing
stereotypes, prejudice about the working environment, and be able to act as a full employee and
not as a student.

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RECOMMENDATIONS
A need to review the current syllabus
Most of the student face problems on the exercising the assigned duties at their placement due to
the fact that some of the theoretical knowledge required to be applied is not yet covered in the
classes. I suggest that practical training should be carried at the last semester of the third year
where by the syllabus is well covered, e.g. the role of purchasing and all issues about
procurement
Computer knowledge

Computer application studies e.g. Microsoft word, excel and power point should be introduced in
teaching syllabus so as to make students able to integrate the knowledge acquired in finance,
accounting, marketing and management science/material management with computer
technology. They should be taught different computer software packages which relate with their
areas of specialization.

Operational Logistics

In this item, recommendation is toward UDBS through its practical training coordinator to do the
following to improve the program.

 Since the School has the specialized students and the organizations have several departments
such as accounting, finance, marketing, human resources etc. The School should make follow up
ensuring that the students are located according to their areas of specialization, i.e. if a student is
majoring in finance he/she should be placed into finance, department there, he/she will perform
the tasks/duties that are related to his/her courses, whereby through this arrangement in some
extent the training objectives can be met.

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Handling gaps within organization

Students should be given some freedom to choose as to which particular section of the
organization they would like to be placed. This is important as students will choose what is in
line with what they plan or aspire to be in future. Also this freedom will help the students be
morally motivated which will help both the student in learning a lot from the training and the
organization by getting more quality work from the student. Also students should be encouraged
to rotate into different departments of the organization for them to be more exposed.

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