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    SESSION PLAN in Housekeeping

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    SABRINA ANN MONION
    This session plan outlines training for housekeeping staff on providing housekeeping services. It covers four learning outcomes: receiving housekeeping requests, providing/servicing requests, providing advice to guests, and liaising with other departments. For the first learning outcome of receiving requests, the plan details self-paced learning, lectures, demonstrations and practical exercises to teach trainees how to handle housekeeping requests and apologies. Assessment includes written and practical tests.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    SESSION PLAN in Housekeeping

    Uploaded by

    SABRINA ANN MONION
    80 views2 pages
    This session plan outlines training for housekeeping staff on providing housekeeping services. It covers four learning outcomes: receiving housekeeping requests, providing/servicing requests, providing advice to guests, and liaising with other departments. For the first learning outcome of receiving requests, the plan details self-paced learning, lectures, demonstrations and practical exercises to teach trainees how to handle housekeeping requests and apologies. Assessment includes written and practical tests.

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    This session plan outlines training for housekeeping staff on providing housekeeping services. It covers four learning outcomes: receiving housekeeping requests, providing/servicing requests, providing advice to guests, and liaising with other departments. For the first learning outcome of receiving requests, the plan details self-paced learning, lectures, demonstrations and practical exercises to teach trainees how to handle housekeeping requests and apologies. Assessment includes written and practical tests.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    80 views2 pages

    SESSION PLAN in Housekeeping

    Uploaded by

    SABRINA ANN MONION
    This session plan outlines training for housekeeping staff on providing housekeeping services. It covers four learning outcomes: receiving housekeeping requests, providing/servicing requests, providing advice to guests, and liaising with other departments. For the first learning outcome of receiving requests, the plan details self-paced learning, lectures, demonstrations and practical exercises to teach trainees how to handle housekeeping requests and apologies. Assessment includes written and practical tests.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    SESSION PLAN

    Sector : TOURISM (HOTEL AND RESTAURANT)


    Qualification Title : HOUSEKEEPING NC II
    Unit of Competency : PROVIDE HOUSEKEEPING SERVICES
    Module Title : PROVIDING HOUSEKEEPING SERVICES

    Learning Outcomes:
    1. Receive housekeeping request
    2. Provide/Service housekeeping requests
    3. Provide advice to guest
    4. Liaise with other departments

    A. INTRODUCTION: This unit of competency deals with the skills and knowledge required to provide a range of
    general housekeeping services to guests.
    B. LEARNING ACTIVITIES

    LO 1: Receive housekeeping request


    Feedbac Tim
    Learning Content Methods Presentation Practice Resources
    k e
    1.1 Requests  Self-paced or Read Answer Compare  CBLM 1 ½
    Modular Information Self- to  PowerPoint hrs
     Lecture/Discussio Sheet 1.1-1 Check Answer  Learning
    n Requests Key Materials
    1.1.1
     Practical exercises 1.1.1  Worksheet
     Video  Laptop
    Presentation
     Demonstration

    1.1.2 Apologies  Self-paced or Read Answer Compare  CBLM 1 ½


    Modular Information Self- to  Learning hrs
     Lecture/Discussio Sheet 1.1.2 Check Answer Materials
    n Apologies Key  Laptop
    1.1.2
     Video  PowerPoint
    1.1.2
    Presentation
     Demonstration
    C. ASSESSMENT PLAN
     Written Examination/ Output
     Practical/ Performance Test

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