SESSION PLAN

Sector : TOURISM SECTOR (HOTEL AND RESTAURANT)

Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE VALET/BUTLER SERVICE
Module Title : PROVIDING VALET/BUTLER SERVICE
Learning Outcome:
LO.3.1 Provide valet services to guests
LO.3.2 Display professional standards
LO.3.3 Care for guest property

A. INTRODUCTION
This unit of competency deals with the skills and knowledge required to provide valet/butler services in a
commercial accommodation establishment. This role would generally be undertaken by staff members with sound
organizational and interpersonal skills within limit of responsibility.

LO.3.1 Provide valet services to guests

Learning
Methods Presentation Practice Feedback Resources Time
Content
Role valet  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hr
services learning 3.1-1 on Role of Check 3.1-1 answers with  Whiteboard
instruction Valet Answer key  Computer/Laptop
3.1-1  Marker
 Discussion/  Discussion in  Eraser
Lecture Role of valet  Speaker

 Video  Video about the o

Presentation Role of valet

 PowerPoint  View
Date Developed: Document No.
Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
1
 PowerPoint
slides of Roles
of valet
Duties valet  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hr
services learning 3.1-2 Identify Check 3.1-2 answers with  Computer/Laptop
instruction valet services Answer key  Projector
3.1-2  Whiteboard
 Discussion/  Discussion in  Marker
Lecture Identify valet  Eraser
services

 PowerPoint  View
PowerPoint
slides of
Identify valet
services

Procedures in  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hrs
performing learning 3.1-3 Check 3.1-3 answers with  Computer/laptop
valet services instruction Procedures in Answer key  Projector
performing 3.1-3  Whiteboard
valet services  Marker
 Eraser
 Discussion/  Discussion in  Pen and paper
Lecture Procedures in  Tags
performing  Housekeeping
valet services forms
Date Developed: Document No.
Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
2
  Luggage carrier
 PowerPoint  View  Sorting shelves
PowerPoint  Caddy/ trolley
slides of  Laundry basket
Procedures in  Labeler
performing
valet services

 Demonstration  Observe  Perform task  Evaluate

trainers on sheet 3.1-3 output using
demonstrating the
procedures of performance
Guest Special criteria
Request checklist 3.1-3
Procedures
LO.3.2 Display professional standards
Display  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hr
professional learning 3.2-1 Display Check 3.2-1 answers with  Computer/Laptop
Valet instruction professional Answer key  Projector
standards Valet standards 3.2-1  Whiteboard
 Marker
 Discussion/  Discussion in  Eraser
Lecture Display  Speaker
professional
Valet standards

 PowerPoint  View
PowerPoint
slides of
Display

Date Developed: Document No.

Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
3
 professional
Valet standards

 Video  Video about

Presentation Display
professional
Valet standards

 Demonstration  Trainers  Perform task  Evaluate

demonstrating on sheet 3.2-1 output using
procedures of the
Display performance
professional criteria
Valet standards checklist 3.2-1

Guest  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hr
Records learning 3.2-2 on Guest Check 3.2-2 answers with  PC/Laptop
Access instruction Records Access Answer key  Projector
Procedure Procedure 3.2-2  Whiteboard
 Marker
 Discussion/  Discussion in  Eraser
Lecture Guest Records
Access
procedures

 PowerPoint  View
PowerPoint
slides of Guest
records access
procedure
Date Developed: Document No.
Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
4
  Demonstration  Observe
trainers on  Perform task  Evaluate work
demonstrating sheet 3.2-2 to Performance
Guest Records Criteria
Access checklist 3.2-2
Procedure

Personality  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hr
development: learning 3.2-2 on Check 3.2-3 answers with  Computer/Laptop
Grooming instruction Personality Answer key  Projector
and personal development: 3.2-3  Whiteboard
hygiene Grooming and  Marker
personal  Eraser
hygiene  Speaker

 Discussion/  Discussion in
Lecture Personality
development:
Grooming and
personal
hygiene

 PowerPoint  View
PowerPoint
slides of
Personality
development:
Grooming and
personal
hygiene
Date Developed: Document No.
Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
5
  Demonstration  Observe
trainers on  Perform task  Evaluate work
demonstrating sheet 3.2-3 to Performance s
Guest Records Criteria checklist
Access 3.2-3
Procedure

LO.3.3 Care for guest property

Luggage Room  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hr
Setting learning 3.3-1 Luggage Check 3.3-1 answers with  PC/Laptop
Procedures instruction Room Setting Answer key  Projector
Procedures 3.3-1  Whiteboard
 Marker
 Discussion/  Discussion in  Eraser
Lecture Luggage room  Speaker
procedure

 Video  Video about

presentation Luggage Room
Setting
Procedures

 PowerPoint  View PowerPoint

slides of luggage
room procedure

 Demonstration  Observe trainers  Perform task  Evaluate

on sheet 3.3-1 on output using

Date Developed: Document No.

Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
6
 demonstrating Luggage the
Luggage Room Room Setting performance
Setting Procedures criteria
Procedures checklist 3.3-1
on Luggage
Room Setting
Procedures

Guest Property  Self-Paced  Read info sheet  Answer Self Compare  CBLM 8hr
Processing learning 3.3-2 Guest Check 3.3-2 answers with  PC/Laptop
and Cleaning instruction Property Answer key  Projector
Procedures Processing and 3.3-2  Whiteboard
Cleaning  Marker
Procedures  Eraser
 Cleaning
 Discussion/  Discussion in detergent
Lecture how the Guest  Map
Property  Broom
Processing and  Rug
Cleaning
 Trolley
Procedures
 Dustpan
 Vacuum cleaner
 PowerPoint  View
PowerPoint  Floor buffer
slides Guest  Glove
Property  Waste container
Processing and  Cleaning
Cleaning cloth
Procedures

 Demonstration  Observe
Date Developed: Document No.
Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
7
 trainers on  Perform task  Evaluate
demonstrating sheet 3.3-2 output using
the Guest the
Property performance
Processing and criteria
Cleaning checklist 3.3-2
Procedures

Ensure proper  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hr
handling of learning 3.3.-3 Ensure Check 3.3-3 answers with  PC/Laptop
guest’s instruction proper Answer key  Projector
property handling of 3.3-3  Whiteboard
guest’s  Marker
property  Eraser

 Discussion/  Discussion in
Lecture Ensure proper
handling of
guest’s
property

 PowerPoint  View
PowerPoint
slides of
Ensure proper
handling of
guest’s
property

 Demonstration  Observe
trainers on  Perform task  Evaluate
Date Developed: Document No.
Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
8
 demonstrating sheet 3.3-3 output using
procedures of the
Guest Special performance
Request criteria
Procedures checklist 3.3-3

Confidentiality  Self-Paced  Read info sheet  Answer Self  Compare  CBLM 8hr
Protocols learning 3.3-4 Check 3.3-4 answers with  PC/Laptop
instruction Confidentiality Answer key  Projector
Protocols 3.3-4  Whiteboard
 Marker
 Discussion/  Discussion in  Eraser
Lecture Confidentiality
Protocols

 PowerPoint  View PowerPoint

slides of
Confidentiality
Protocols
C. ASSESSMENT PLAN
 Written Test
 Oral questioning
 Demonstration

Date Developed: Document No.

Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
9
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Date Developed: Document No.

Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
10
 Date Developed: Document No.
Housekeeping NCII
Issued by:
Session plan Developed by: Original# Page
Plan Training Session
11