12th Edition – JOHN CHAFFEE

Solving Problems
• Becoming a powerful and successful problem solver

Thinking Critically – John Chaffee

Thinking Critically – John Chaffee
Simple problems do not require a systematic or complex
analysis. Difficult and complicated problems in life require
more attention.

Thinking Critically – John Chaffee

In working through problems, think carefully and
systematically in order to reach a solution. To do this, we
usually ask ourselves a series of questions:
1. What is the problem?
2. What are the alternatives?
3. What are the advantages and/or disadvantages of
each alternative?
4. What is the solution?
5. How well is the solution working?
Thinking Critically – John Chaffee
The problem facing this student can be defined in a variety of
ways. Describe as specifically as possible what you think the
problem is.

Thinking Critically – John Chaffee

In dealing with this problem, you have a wide variety of
possible actions to consider before selecting the best choices.
Identify some of the alternatives you might consider.

Thinking Critically – John Chaffee

Evaluate the strengths and weaknesses of each of the
possibilities you identified so you can weigh your choices and
decide on the best course of action.

Thinking Critically – John Chaffee

After evaluating the various alternatives, select what you think
is the most effective alternative for solving the problem and
describe the sequence of steps you would take to act on it.

Thinking Critically – John Chaffee

The final step in the process is to review the solution and
decide whether it is working. If it is not, you must be able to
modify your solution. Describe what results would inform you
that the alternative you had selected to pursue was working
well or poorly. If you concluded that your alternative was
working poorly, describe what your next action would be.

Thinking Critically – John Chaffee

Thinking Activity 3.1
Analyzing a Problem You
Solved
1. Describe in specific detail an important problem you
solved recently.
2. Explain how you went about solving the problem.
What were the steps, strategies, and approaches you used
to understand the problem and make an informed
decision?

Thinking Critically – John Chaffee

Thinking Activity 3.1
Analyzing a Problem You
Solved
3. Analyze the organization exhibited in your thinking
process by completing the five-step problem-solving
method we have been exploring.
4. Share your problem with other members of the class
and have them try to analyze and solve it. Then explain
the solution you arrived at.

Thinking Critically – John Chaffee

§ When we first approach a difficult problem, it often seems a
confused tangle of information, feelings, alternatives,
opinions, considerations, and risks. Without the benefit of a
systematic approach, our thoughts might wander through the
tangle of issues.
§ Although problem-solving steps are presented in a logical
sequence, you are not locked into following these steps in a
mechanical and unimaginative way.

Thinking Critically – John Chaffee

To solve a problem, you must fi st be willing to accept the
problem by acknowledging that the problem exists,
identifying it, and committing yourself to trying to solve it.

Thinking Critically – John Chaffee

Useful Strategies:

1. List the benefits.

2. Formalize your acceptance.
3. Accept responsibility for your life.
4. Create a “worst-case” scenario.
5. Identify what’s holding you back.

Thinking Critically – John Chaffee

Step 1A: What Do I Know About the Situation?
Step 1B: What Results Am I Aiming for in This Situation?
Step 1C: How Can I Define the Problem?
1. View the problem from different perspectives.
2. Identify component problems.
3. State the problem clearly and specifically.

Thinking Critically – John Chaffee

Step 2A: What Are the Boundaries of the Problem Situation?
Step 2B: What Alternatives Are Possible Within These
Boundaries?
1. Discuss the problem with other people.
2. Brainstorm ideas.
3. Change your location.

Thinking Critically – John Chaffee

Step 3A: What Are the Advantages of Each Alternative?
Step 3B: What Are the Disadvantages of Each Alternative?
Step 3C: What Additional Information Do I Need to Evaluate
Each Alternative?

Thinking Critically – John Chaffee

Step 4A: Which Alternative(s) Will I Pursue?
1. Evaluate and compare alternatives.
2. Combine alternatives.
3. Try out each alternative in your imagination.
Step 4B: What Steps Can I Take to Act on the Alternative(s)
Chosen?

Thinking Critically – John Chaffee

Step 5A: What Is My Evaluation?
1. Compare the results with the goals.
2. Get other perspectives.
Step 5B: What Adjustments Are Necessary?

Thinking Critically – John Chaffee

Thinking Activity 3.2
Analyzing an Unsolved
Problem
Select a problem from your own life. It should be one that you
are currently grappling with and have not yet been able to
solve. After selecting the problem you want to work on,
strengthen your acceptance of the problem by using one or
more of the strategies explained on pages 106 to 107 of the
book and describing your efforts. Then analyze your problem
using the problem-solving method. Discuss your problem with
other class members to generate fresh perspectives and
unusual alternatives that might not have occurred to you.

Thinking Critically – John Chaffee

Thinking Activity 3.2
Analyzing an Unsolved
Problem
Write your analysis in outline style, giving specific responses
to the questions in each step of the problem-solving method.
Although you might not reach a “guaranteed” solution to your
problem, you should deepen your understanding of it and
develop a concrete plan of action that will help you move in the
right direction. Implement your plan of action and then
monitor the results.

Thinking Critically – John Chaffee

Thinking Activity 3.3
Analyzing College Problems
Analyze the following problems using the problem-solving
approach.

Thinking Critically – John Chaffee

Thinking Activity 3.3
Analyzing College Problems
Problem 1: Declaring a Major
The most important unsolved problem that exists for me is my
inability to make that crucial decision of what to major in. I
want to be secure with respect to both money and happiness
when I make a career for myself, and I don’t want to make a
mistake in choosing a field of study. I want to make this
decision before beginning the next semester so that I can start
immediately in my career. I’ve been thinking about managerial
studies. However, I often wonder whether I have the capacity
to make executive decisions when I can’t even decide on what I
want to do with my life.
Thinking Critically – John Chaffee
Thinking Activity 3.3
Analyzing College Problems
Problem 2: Taking Tests
One of my problems is my difficulty in taking tests. It’s not
that I don’t study. But when I get the test, I become nervous
and my mind goes blank. For example, in my art history class,
the teacher told the class a week in advance about an
upcoming test. That afternoon I went home and began
studying. By the day of the test, I thought I knew all of the
material, but when the teacher began the test by showing
slides of art pieces we were to identify, I became nervous and
my mind went blank. I ended up failing it.

Thinking Critically – John Chaffee

Thinking Activity 3.3
Analyzing College Problems
Problem 3: Learning English
One of the serious problems in my life is learning English as a
second language. It is not so easy to learn a second language,
especially when you live in an environment where only your
native language is spoken. When I came to this country three
years ago, I could speak almost no English. I have learned a
lot, but my lack of fluency is getting in the way of my studies
and my ability to do as well as I am capable of doing.

Thinking Critically – John Chaffee

Making sense of a complex, challenging situation is not a
simple process. Although the problem-solving method we have
been using in this chapter is a powerful approach, its
successful application depends on having sufficient
information about the situation we are trying to solve. As a
result, it is often necessary to research articles and other
sources of information in order to develop informed opinions.

Thinking Critically – John Chaffee

Thinking Activity 3.4
Analyzing Social Problems
Identify an important local, national, or international problem
that needs to be solved. Locate two or more articles that
provide background information and analysis of the problem.
Using these articles as a resource, analyze the problem using
the problem-solving method.

Thinking Critically – John Chaffee

Thinking Activity 3.5
Take a Technology Break
Identify an important local, national, or international problem
that needs to be solved. Locate two or more articles that
provide background information and analysis of the problem.
Using these articlIn anticipation of reading the following
article, “Is Google Making Us Stupid?,” (pages 125-131 of the
book) perform the following “experiment” to explore the
differences between how you think and interact with the world
while you are connected to technology versus when you are
disconnected.

Thinking Critically – John Chaffee

Thinking Activity 3.5
Take a Technology Break
First, select an hour—or even an entire day—when you can
commit to using your devices only for emergencies. Try not to
turn on your computer, check your text messages, browse
social media apps, play online or electronic games, watch
television, or otherwise engage with largely passive forms of
technology. If you rely on any forms of technology for
emergencies, try to minimize your use of them as much as
possible during your break.

Thinking Critically – John Chaffee

Thinking Activity 3.5
Take a Technology Break
As you’re taking your break, notice any differences you find
between your usual experience and your technology-free
experience. For example, did you:
• Have a lot of time on your hands and become bored
easily?
• Encounter the urge to “cheat” and check in with your
usual technology outlets?
• Seek out non-technological forms of engagement that
you had begun to disregard, such as reading favorite
books or magazines, talking with a friend, or just going
on a walk?
Thinking Critically – John Chaffee
Thinking Activity 3.5
Take a Technology Break
• Begin to consider how important your relationship to
technology has become to your daily life and self-
identity?
• Become freed up to engage more deeply or creatively
with your own thoughts?
• Feel either more relaxed and at ease, or more anxious
and distracted?

Thinking Critically – John Chaffee

Thinking Activity 3.5
Take a Technology Break
After responding to these questions, analyze what factors
accounted for your experience. Would you do a technology
break again?

Thinking Critically – John Chaffee

Chapter 3 Summary
• We can become more effective problem solvers by
approaching complex problems in an organized way:

Thinking Critically – John Chaffee

Chapter 3 Summary
• Have I accepted the problem and committed myself to
solving it?
ØStep 1: What is the problem?
ØStep 2: What are the alternatives?
ØStep 3: What are the advantages and/or disadvantages of
each alternative?
ØStep 4: What is the solution?
ØStep 5: How well is the solution working?

Thinking Critically – John Chaffee

Chapter 3 Summary
• This approach to solving problems is effective not only for
problems we experience personally but also for problems we
face as citizens of a community, a society, and the world.

Thinking Critically – John Chaffee

THINKING CRITICALLY
John Chaffee