Curriculum Vitae

Sudhir Kanjibhai Patel

Address : Vikram Tower,
1st.floor, Block.No.3,
Behind Zaver Chamber, Pt. Nehru Marg
Jamnagar – 361008,
Gujarat
PH: +91- 94279-78465
E-mail: [email protected], [email protected]

Career Summary
Overall 6.7 years of work experience as a Technical support Engineer in
Infrastructure Management and IT Service Management Monitoring services
(IMS)
Objective: To becomes an integral part of globally reputed firm so that I can
utilize and contribute my technical skills and educational knowledge for the
efficient growth of the firm. And to be System Analyst, System Administration
& Systems Engineer, IT Manager , E-Commerce Manager and Data Center
Manager in one year timeframe.
Education
1. Gujarat Secondary School (S.S.C.) from Sardar Patel Vidhyalaya years of

passing March 1991.

2. Gujarat Higher Secondary School (H.S.C.) from Sardar Patel Vidhyalaya

years of passing Oct. 1995.

3. Bachelor of Commerce (B.Com) from Saurashtra University Years of

Passing March 1999.

4. Diploma in Computer Science (D.C.S.) from Saurashtra University Years of

Passing April 2000.

5. Certificate in Computing (C.I.C.) from Indira Gandhi National Open

University (I.G.N.O.U.) Year of Passing Dec. 2002.

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 Curriculum Vitae

6. Post Graduation Diploma in Computer Application (P.G.D.C.A.) from

Indira Gandhi National Open University (I.G.N.O.U.) Year of Passing June

2002

7. Advance Diploma In Computer Application (A.D.C.A.) from Indira

Gandhi National Open University (I.G.N.O.U.) Year of Passing June 2003.

8. Master of Computer Application (M.C.A.) from Indira Gandhi National

Open University (I.G.N.O.U.) Year of Passing June 2008.

Technical Skill

 Dos, Windows Xp, 7, Windows Server 2003, 2008 SUPPORT, Project2003,

Microsoft Windows 2003 & 2008 Server, TCP/ I P, DHCP, DNS, ADDS, GPO,
LDAP, CLOUD, OSPF,ARP, FIRE WALL , RIP,RSTP, EIGRP, GLBP.
 MPLS protocol, VTP, PKI, SNMP, MPLS, Linux, RDBMS, MS Outlook
2003/2007/2010, IP's, Routers, OSPF, Access Control, Network & Perimeter,
BGP, Lan, Wan, Man, Switches Hub, Linux, MIS Report, SDLC, SCSI, SAS.,
CCTV Camera, banking sector, Firewall, SLA management, Wireless Network,
Wi-Fi router, L2 L3 PROTOCO, Implementation, Location servers, Cloud Setup,
Apache sever, HTTP Server, database servers, Internet Broadband Lines,
network, cloud infra, load balancing, Database Backups, IPV4, IPV6, VLAN,
VTP, STP
 ERP function modules i.e. Manufacturing Module, Sales and marketing
Module, Purchase Module, Inventory Management Module, Finance Module,
Inventory management, Client Management. Management, coordination and
vendor management

Successfully Completed Network Administration course from HCL Info

systems, Bangalore

A+, N+, Microsoft Certified IT Professional (MCITP), RHCE & CCNA from
November 2010 To April 2011.

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Global Certifications
 Microsoft Certified Professional (MCP) Exam. Windows 7 Configuration
 Microsoft Certified IT Professional (MCITP)
Previous Works Experience:
Worked as a Technical Support Engineer at Nibble Peripherals, Jamnagar, Gujarat
From: 15-06-2006 To 16-08-2010.
Job Responsibility:
 LAN troubleshooting & Support IT users and end user IT systems and devices,
and coordination with senior colleagues for implementing local projects.
 Provide support to end users locally and remotely.
 Purchase of network and CCTV equipment, software, computers, and
peripherals utilizing different vendors.
 Provide technical assistance and support for incoming queries and issues
related to computer systems, software, and hardware. Managing and resolving
Escalated issues from Customers.
 Follow-up with clients to solve the problem, Provides emergency on-call
support on a rotating schedule, Installation of Hardware and software.
 Installs and tests computers and related network hardware in a LAN/WAN
environment.
 Networking and hardware maintenance. Diagnose and resolve technical
hardware and software issues involving internet connectivity, email clients.
Troubleshoots hardware and software problems & software & Upgrade.
 Monitoring and maintaining computer systems and networks.
 Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services.
 Identifies software application, network and hardware malfunctions and takes
appropriate action to resolve issues ensuring data/system integrity.
 Follow up and make scheduled call backs to customers where necessary
Analyzing call logs to spot trends and underlying issues
Previous Work Experience:
Worked on Integrated Financial System Management (IFMS) in HCL Info
system ltd Ahmedabad, Gujarat. As a Technical Support Engineer at District

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Treasury Office Jamnagar, Lal-Bunglow Compound, Court Compound,

Jamnagar, Gujarat, India. From 19-7-2011 To 12-8-2013.
Job Responsibility:
 Monitoring and maintaining computer systems and networks.
Responsible for networking, design, installation and maintenance
services. Installation and setup of Windows2008, Windows 2003 Server,
Windows Server 2000
 Installation of Proprietary and Third Party Software, Performs other
duties as assigned. Develops, maintains, and monitors procedures for all
server backups. Monitors, plans, and coordinates the distribution of
client/server software and service packs. Makes recommendations for
new equipment and services to purchase and works with various vendors
for procurement. Monitoring support queues and alerts: email, phone
carrying out client computer maintenance & Perform on-site and remote
technical support, Identify and solve the problems relate issue and Assist
in the organization and inventory of all hardware and software resources.
Follow-up with clients to solve the problem & Installation of Hardware
and software.
 Troubleshoots hardware, software & Network problems. Talking
staff/clients through a series of actions, either face to face or over the
telephone to help set up systems or resolve issues; Supporting the roll-out
of new applications.
 Troubleshooting system and network problems and diagnosing and
solving hardware/software faults; coordinate with hardware vendors
wherever necessary
 IT issues within the data center. This includes computer and server
operations, data entry, data security, data quality control and
management of the services and applications used for data processing.
 Upgrade and configure system software that supports infrastructure
applications or Asset Management applications per project or operational
needs.
 Monitoring server’s usage statistics (CPU Utilization, Memory & Disk
Space Usage with Troubleshoot Windows OS issues.

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 Perform daily system monitoring, verifying the integrity and availability

of all hardware, server Resources, systems and key processes, reviewing
system and verifying completion of scheduled job. Handling Trouble
Tickets in the form of Calls / Tickets through net meeting Call. Adding
call in the system.
 Traveling to client sites to help with installs, deployment, and
troubleshooting. Resolve support tickets/ call in as professional manner.
Monitoring support queues and alerts: email, phone Windows based
applications installation and troubleshooting
 Working on the ticketing system like Info-man, Virtual Ticket, Peregrine
etc
 Participate in cross train within team members for all applications
support by team
 Feedback any important client information to Client Services Team and/or
Technical Support Team. Providing IT support to computer users within
the office. & Train user with simple network troubleshooting techniques.
Previous Work Experience:
I worked as a “District Project Manager (E – Panchayat Branch)” on 11 month
contract basis at District Panchayat, Jamnagar, Gujarat, LAL Bungalow, Opp.
Cricket Bungalow, Jamnagar - 361001, Gujarat; from 02-3-2015 To 23-04-2015.
Job Responsibility:
 Provide support and technical assistance to PES applications and state-specific
applications in the district.
 Coordinate with state developer for operational issues and their solution.
 Visit District Panchayat’s office periodically to find out issues in rollout of
different projects under Rajiv Gandhi Panchayat Sashaktikaran Abhiyan
(RGPSA) RGPSA including e-Panchayat and new requirements in PES and
State-specific applications.
 Resolve them in consultation with state Operations Manager.
 Organize trainings, providing Handholding support in all local bodies under
his District.
 Serve as a Helpdesk for all local bodies in the district.
 Monitor the commissioning of computers and internet connectivity in local
bodies under his district.
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 Any other task related to Rajiv Gandhi Panchayat Sashaktikaran Abhiyan

(RGPSA) RGPSA assigned from time to time.
 Taking care of technical solutions and coordination with concerned
departments.
 The updating and latest information receiving from central government under
the PES application circulated and implement to the taluka level.
 To make solutions of all quarries’ regarding software implementation in the
district under PES application. And present report regarding implementation of
all software of PES application to the state level in prescribe format to the
Panchayat raj mantraliya.

Since Central Government did not Provides the Fund / (loan) to Gujarat
Government as a result I was laid off from job dated on 23-4-2015.
Previous Work Experience:
Data Entry work my own business job work at my home. From 23-05-
2015 to 1-08-2017 at my home.
Job Responsibility:
 Transfer data from paper formats into computer files or database systems
using keyboards, data recorders or optical scanners, Type in data
provided directly from customers, Create spreadsheets with large
numbers of figures without mistakes
 Update existing data, retrieve data from the database or electronic files as
requested
 Perform regular backups to ensure data preservation, Sort and organize
paperwork after entering data to ensure it is not lost, prepares source data
for entry by opening and sorting mail; verifying and logging receipt of
data; obtaining missing data. Records data by operating data entry
equipment; coding information; resolving processing problems. Protects
organization's value by keeping information confidential. Accomplishes
department and organization mission by completing related results as
needed.

Previous Work Experience:

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I worked in I.L.F & S. Ahmadabad as a “Technical Support Personal for the

Gyan Kunj Project, Gandhinagar, Gujarat on 3-month contract basis at Shri
Vibhapar Primary School Jamnagar - 361001, Gujarat. from 26-9-2017 To 22-01-
2018.
Job Responsibility:
 Monitoring and maintaining computer systems and networks.
 Responsible for networking, design, installation and maintenance
services.
 Performs other duties as assigned.
 Develops, maintains, and monitors procedures.
 Install the Eyries, InteliSpace Software and hardware related to Gyan
Kunj Project.
 Install Infra-Red Camera software.
 Install the LCD Project software.
 Monitors, plans, and coordinates the distribution of server software and
service packs.
 Makes recommendations for new equipment and services to purchase
and works with various vendors for procurement.
 Handling Troubleshooting in the form of Calls.
 Providing IT support to computer users within the office. & Train user
with simple network troubleshooting techniques.
 To train the school about smart class project (Gyan Kunj).
 To give the instruction to the teacher that how to use the software and
hardware and installation.

ALSO GIVEN SUPPORT ON CLOUD

 Work closely with Platform as a Service engineers to develop

Solutions, Plan, design, and implement network management systems to
monitor,
 diagnose, control, and measure performance of IaaS assets
 Evaluate service offerings from providers and make recommendations
 to the government regarding integration of these technologies into the
existing network
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 Provide assistance in the development and maintenance of various

system applications
 Create plans to ensure necessary maintenance to support system health is
performed by junior staff

Personal Information
Nationality Indian
Gender Male
Present Address BAPS Shr. Swaminarayan Mandir,18/21, WOC Road,
Nr. Magadi Road, Tollgate, Industrial Town,
Rajajinagar,Bangalore.-560 044
Hobbies Listening to music, Playing cricket, Hockey, Chase
Language Know Gujarati, Hindi, English
Declaration:
I, do, hereby declare that the above-furnished details are true and correct to the
Best of my knowledge.
Place: Jamnagar,
Date: Sudhir Kanjibhai
Patel