Yogindra Rawat Email: yogindra.rawat@gmail.

com

Contact Details: (M) +91-9930980533, +91-

9870556798
Seeking assignments in IT Infrastructure / Systems Management/ Network
Administration with an organisation of repute

Professional Preface

A competent professional with over 5 years of rich experience in IT Infrastructure, Systems

Management, Network Administration & Technical Support.
Presently working in LODHAGROUP as IT ANALYST – OPERATIONS.

 A strategic planner with expertise in swiftly ramping up Systems / Servers projects on multiple
platforms.

 Have successfully managed and delivered Systems Administration / Networking Administration

/ Infrastructure for various clients.
 Demonstrated abilities in leading and guiding project teams to deliver projects to clients within
specified timeframe and as per specifications.
 An effective communicator with honed relationship management, analytical, problem-solving
skills.

 Building teams composed of managerial, creative and innovative people. Have experience in
building IT infrastructure / IS Team (developing and training) and maintaining low turnover
rate for professionals.
Areas of Expertise

IT Infrastructure Management
 Maintaining a multi-platform and multi-location computing infrastructure comprises of
Windows 2000 / 2003 Servers with Windows XP workstations.
 Handling the daily operations to ensure that the Systems/network and the infrastructure are
up & running and as a whole provides a high degree of reliability and availability.
 Assessing system capabilities, identify limitations, evaluate and recommend new hardware /
software solution to meet business needs.
 Establishing work priorities & procedures to ensure that daily work flow requirements & project
deadlines are met.
 Maintaining and troubleshooting of PCs, Printers & Monitors.
 Negotiating Service Level Agreements and ensuring service delivery as per the agreement
within specified time, cost and quality parameters.
 Planning, Designing, Building, Managing and maintaining the data centres.
System / Network Management
 Managing Windows 2000 / 2003 servers, designed Active Directory & Messaging (Exchange
2003) server, Lotus Notes 6.5.2 Server, Configuring, Monitoring & Implementing ISA server
for security.
 Managing Windows Server 2000 / 2003, Windows Exchange 2003, ISA Server 2000 / 2004,
Active Directory, DNS, DHCP, Mcafee E-Policy Orchestrator, MS-Office Applications.
 Directing all aspects of daily operations (installation, configuration, testing hardware /
software, upgrades, system and application preventive maintenance tasks) to individuals.
 Contacting hardware and software vendors, system software and applications personnel to
provide information and assist in resolving hardware and software problems.
 Installing, configuring & troubleshooting Stand alone & HP JetDirect Print Servers.
 Redesigning & upgrading network infrastructure (network cabling, hubs & switches) and other
networking equipments such as ADSL / Leased Line, Satellite & Wireless communication.
 Managing (Installing, administration and maintaining) various software (applications/OS) and
hardware devices in networked environment.
 Taking regular backup of server / database information and plan efficient storage. Ensuring
maximum server uptime.
 Responsible for conducting moderately complex network system administration and design
engineering activities to maximize network capacity.

Technical Support
 Troubleshooting problems pertaining to Performance Tuning, Server Administration, Network
Administration, Application Conflicts and System Bugs.
 Providing technical support to every department, conducting weekly meetings with
management & users to discuss the status for peacefully workflow the system.
 Addressing queries regarding the Information System / Software & extending onsite support to
the clients including maintenance of hardware / software.

Organisational Experience

Lodha, IT Analyst - Operations since

Mar’09

Attainments:
 Handling and managing a team of Desktop / End user support (CMS team) and server team
(Microland team).
 Responsible for Budgeting of the IT Infrastructure, getting Hardware / Software quotations
from different vendors, co-ordination with Network and server vendors.
 Managing and maintenance of Lodha data centre located in Sify Airoli.
 Setting up job responsibilities for Desktop administrator / server Administrator / Network
Administrator.
 Ensuring proper IT end user support and for smooth functioning of operations.

Maersk India Pvt. Limited as Executive, Technical and IT Infrastructure Aug’07–

Mar’09

Attainments:
 Spearheaded IT Operations for South Asia Area region and implemented country wide Server
upgrade Projects.
 Responsible for Troubleshooting Server and Backup related issues for all offices in India.
 Implemented CA Brightstor Backup Software implementation solution across all offices in
India, Srilanka, Pakistan and Bangladesh, also evaluated and implemented server
consolidation like replacing and upgrading the server infrastructure, setting up of server
clusters with a SAN setup, configuring SAN LUNS.
 Handling a team of 11 Desktop engineers and 4 Server engineers.
 Initiated new offices and managed planning, vendor negotiations and ordering of various
equipments and components, comprehensive project plans, in house facility management
services including service delivery to end users.
 Audited for Hardware and software standardization and IT security for all offices.
 Handled the Mailing servers, planning and designing of state of the art data centres for global
service centres and rolled out a highly redundant LAN infrastructure for a 500+ users.
 Involved in cost negotiations with various vendors & suppliers in regard to providing cost
viable solution for setting up of the Infrastructure in India, thus ensuring 100% uptime &
business continuity.
 Responsible for Budgeting of the IT infrastructure and Training for hardware & networking.
Getting the RFP done, calling for quotations, preparation of Techno commercial
proposal/presentation to the management. Was responsible for the annual IT budgeting for
the various requirements for the company.

Convergys Jun'04-
Aug'07
As System Administrator / Data Network associate.

Attainments:
 Managed the whole IT setup for Convergys office, both for Thane and Malad.
 Responsible for troubleshooting Windows 2003 Server related issues, DNS, DHCP and backup
through CA Brightstor 11.1 and Legato Networker.
 Actively involved in the recruitment of the IT team, monitoring their performance, motivating
all the team members in any situation for 100% efforts & delivery.
 Set the role and responsibilities of team. Provide technical leadership, career coaching,
development objectives and handles rewards and disciplinary action.
 Ensure highest level of Customer Satisfaction in terms of high business continuity and
providing quality support. Ensuring that internal department complaints are attended and
resolved within the set SLA’s.
 Invloved in Implementation of Avaya and Nortel VOIP projects for Call centre environment.
 Responsible for Solving Server, Backup and Desktop related issues.
 Customer satisfaction and maintaining the same by providing the necessary support in time
was the key responsibility and I had been rewarded for the same by few customers.
 Building FAQ’s and providing telephonic support to the customers wherever applicable for
swift resolutions of customer complaint.
 Reviewing pending calls on a daily basis & providing solutions to the problems by thorough
investigation & root cause analysis.
 Organised specialised training for the team on different technologies to handle first & second
level support calls / callouts for different teams, there by reducing the calls and callouts for
the different team. Noticeable achievements include reduction of 8% to 10% of calls and call
outs.

Education
B.E. in Information Technology from Mumbai University
MCSA (2003).
Diploma in Computer Technology from Maharashtra State board
CCNA & Networks infrastructure training form Karrox institute.
Pursuing Part time MBA in IT & Systems.

Knowledge - Technical Skills

 MCSA 2003, DNS, DHCP and DNS.

 McAfee ePolicy Orchestrator, Trend Micro 7 and Symantec Antivirus 10.
 Windows NT Backup utility for Servers and Desktops, CA Brightstor Arcserve 11.1 & 11.5 and
Legato Networker Backup.
 Configuration of Cisco and Nortel L2 swithces. Sound knowledge of VOIP and IPT solutions
for Avaya and Nortel Networks and Phones.
 Exchange 2003 and Lotus notes client 6.5.2.
 Server Hardware – IBM - Netinfinity xseries Servers, DELL Servers – 2650, 2850, 2950,
1950, HP – EVA.
 Tape Libraries – IBM LTO, HP Compaq tape library and HP MSL 6000 series Tape Library,
sound knowledge of setting up SAN and Configuring LUNS.
 Knowledge of ITIL concepts.

Awards & Recognition

 Awarded as the Best employee of MAERSK in DEC – 2007.

 Personal Report

Address: 501, B wing, Yoganand Bldg, sec 15, plot 13, Sanpada new Mumbai,
400705.

Sign.___________