Webfleet’s Post

Short read about the difference between customer service and customer experience. Customer service is about addressing issues as they arise, while customer experience encompasses the entire journey a customer has with your brand. https://lnkd.in/eWiEugMD #CustomerExperience #CustomerService #CustomerJourney

🚀 Customer service is not what it used to be. The game has changed. With self-service portals, businesses now have a secret weapon to boost customer satisfaction and streamline support. But what are the real benefits? Dive into our latest blog to discover the transformative power of self-service portals. 👉 [Read here](https://lnkd.in/gUi3mZ29) Let's elevate your customer experience together. What's your take on self-service portals? #CX #CustomerExperience #SelfService

🚀 Self-service portals can revolutionise your business! Our latest article dives into the transformative power of self-service portals. ✨ Enhance customer satisfaction 🚀 Boost operational efficiency 💡 Save valuable time and resources

Providing a poor customer experience is much more costly than providing a great customer experience! Find out how: #AM2PM #AM2PMSupport

Customer service and experience are like peanut butter and jelly - they just belong together. 🤝 While customer service tackles the nitty-gritty of issue resolution, customer experience paints the masterpiece of the entire customer journey. In 2024, we're not just in the business of answering calls; we're curating relationships and crafting experiences that leave customers saying, "Wow, I'd give them five stars even if I didn't buy anything." It's not about what you're selling, but rather cultivating long-lasting relationships that keep customers coming back! #CustomerService #Loyalty #Business

How can you elevate customer experience in your organizationn? And which tools can your company use to build lasting customer relationships that foster growth? Here are 8 keys to deliver excellent customer experience to your customers: https://lnkd.in/d8n7TEeR

An frictionless customer experience helps improve customer satisfaction and supports companies by unifying their content in a single place, making navigation more accessible for customers. Want to incorporate frictionless customer experience in your business? Discover from Kayako what a frictionless customer experience is and why it is essential for your business model: https://ow.ly/t58Z50QJy85 #FrictionlessExperience #CXStrategy #CustomerExperience #CustomerSatisfaction

Elevate your customer experience with these five straightforward strategies that can significantly improve satisfaction and service quality. #customerexperience https://ow.ly/AuGj50R4Ufz

"According to Salesforce, 84% percent of customers say the experience a company provides is as important as its products and services. Today, “the experience a company provides” means much more than how good its website is. The most crucial intersection between customers and companies is during customer service interactions. What does a good customer service experience mean to the customer? One way to think about it is in terms of friction. Customer expectations are higher than ever. They want a smooth, frictionless service experience without getting stalled, redirected, or made to wait. The other party in the customer service experience is the customer service agent. They cannot do their job well if they run into friction accessing client account history and other information. If they have to jump from screen to screen, it causes a lag and may confuse them. Agents need support because customers don’t want to jump through hoops to get their answers.” Gain insights from Kayako on how a Frictionless Customer Experience can help improve customer satisfaction. Are you incorporating a frictionless customer experience in your business? Let me know in the comments below. #CustomerExperience #FrictionlessExperience #CustomerExpectations #cx

Customer service can mean different things to different people. It depends on where they are in their customer experience journey. When you are early in the journey, it is all about the process. As service level improves, you start to focus on how to wow your customer by building customer experiences outside-in. You start to pay attention to the emotional side of the experience and how you connect build stronger relations than just handling a transaction. That is why it is difficult to pick one quote about customer service that I personally like. I chose few, even though there are many more that are equally good. I also share why I like each: 1️⃣ “When the customer comes first, the customer will last.” – Robert Half 
🏆 Why I like it: Keeping customers at the center of every discussion by default will result in improvements that result in loyalty. 2️⃣ “Customer service starts where customer experience fails.” – Chris Zane 
🛠️ Why I like it: Every customer interaction is a problem that caused the customer to contact you. By analyzing contacts, you have the perfect opportunity to improve customer experience. 3️⃣ “If you don’t care, your customer never will.” – Marlene Blaszczyk 
❤️🩹 Why I like it: It shows the importance of caring and empathy in every customer contact. 4️⃣ “If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers.” – • Shep Hyken 
😊 Why I like it: Happy employees are what enables happy customers. You need both to happen for any great experience. 5️⃣ “The customer’s perception is your reality.” – Kate Zabriskie 
👀 Why I like it: The voice of the customer is as important as the voice of process even when your internal metrics all look great. If there is a perception, your job is to change it. 💬 Which one resonates with you? Share your thoughts in the comments below! #customerexperience #transportation #shipping #supplychain