SuccessCX - Your CX Premier Partner

Find out how Chef Works is delivering on their mission with higher levels of personalisation and service to their customers. #cx #customerexperience #collaboration https://lnkd.in/gwQgNFHb Thanks to Mike Lyne, Jack Phillips and Richard Miller for making this testimonial possible.

🎄 Sleigh your way to CX success this holiday season! 🎅 The holiday rush is almost here, and now’s the perfect time to make sure your Zendesk is ready for the increase in customer enquiries. Check out our 12 steps to prepare your Zendesk and get ahead of the holiday season! ✅ 🔗 https://lnkd.in/gnB5NjDn Time to get ahead of the holiday madness—no one wants a sleigh full of support headaches! 🎁 #Zendesk #CustomerSupport #HolidaySeason #CustomerExperience #ZendeskTips #SupportTeams #CX

Well done Hamish Lang on your new AI certification! Amazing stuff!

#Zendesk copilot using Advanced AI is now available to help new and well seasoned agents do more with less! Agents are now even more empowered to make the right decisions for customers and get great outcomes. Copilot is the agent assistant supporting along the way.

📢 𝗡𝗲𝘄 𝗧𝗵𝗲𝗺𝗲 𝗔𝗹𝗲𝗿𝘁: '𝗛𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀' 𝗶𝘀 𝗟𝗶𝘃𝗲 𝗼𝗻 𝘁𝗵𝗲 𝗭𝗲𝗻𝗱𝗲𝘀𝗸 𝗠𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲! 📢 We’re excited to unveil our latest Zendesk Guide theme, specially designed for Health and Wellness industries. 🎉 But its versatile, user-friendly features make it a fantastic fit for any sector looking to enhance their CX! 💡 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀: Our theme is loaded with top-tier self-service tools and customisation options, perfect for teams upgrading their Zendesk Guide or starting fresh. Catch Hamish’s quick video to see how these features can elevate your customer experience. 👉 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗿𝗲?  Head to the Zendesk Marketplace and discover how ‘Health and Wellness’ can work for you! https://lnkd.in/g2ymgNAD

QA isn't just a process; it's the cornerstone of continuous improvement in customer service. Whether it's manually analysing ticket patterns, assessing customer satisfaction, or evaluating call handling, QA can adapt to suit each organisation's needs. **Last Friday, the SuccessCX team gathered for our all-hands meeting. Huge thanks to Alver Tuazon for enlightening us with his thought provoking presentation on Quality Assurance (QA) in Contact Centres. Organisations often start with the manual triage of tickets, looking for patterns in various enquiry types or starting with customer satisfaction ratings and then working through the conversation threads to gauge some or all of the following: - Did the customer get what they needed? - Were the soft skills, professionalism and general handling of the call in-line with expectations? - Was the process followed correctly? - Was the product knowledge accurate? - Was there any regulatory requirements and if so, were they followed correctly? **For more advanced organisations, the transition from manual spreadsheet scoring to dedicated QA platforms unlocks efficiency gains and improved insights. QA isn't just about checking boxes; it's about elevating customer experiences. How is your organisation stepping up its QA game? 💬

Are you ready to work in a high performing team? Do you want to learn and be supported by the experts in a hyper-growth environment? We're on the lookout for an Associate Account Executive who can genuinely help Australia and New Zealand's most exciting and iconic brands drive better Customer Experiences. This is a junior role, so will suit someone starting their bdm/sales career path, looking at a tech, AI and SaaS pathway.

Check out the SuccessCX Spring Edition 2024 featuring a warm welcome to spring, highlights from some of our great customers and getting prepared for the holiday period!

Really proud of the team delivering amazing capability to our amazing customers. Thank you for all your support!

Another great testimony from one of our awesome customers and a great collaborative effort with the awesome Hamish Lang!