Zendesk

🌟 Breaking news! Trevor Noah, world-renowned comedian, author, and former host of The Daily Show, is taking the stage at #ZendeskRelate 🎤✨ https://zdsk.co/4fp3vtS 👉 Join us in Las Vegas, March 25-27, to laugh, learn, and connect with CX leaders shaping the future of AI-powered customer experiences. Don’t miss out on early bird pricing — register now to secure your spot at the year’s top CX event! #ZendeskAI

In the final part of this four-part series, Zendesk CEO Tom Eggemeier explains how Zendesk AI customers can save costs and deliver better customer satisfaction rates. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/gapWnBRE

🫧 #ZendeskAI supports LUSH in its commitment to growth driven by ethics and positivity: https://zdsk.co/3CFTbQo 🧼 The ethical cosmetics brand chose Zendesk to achieve a laser-focused approach to customer feedback. The result? A 369% ROI and $434,000 in annual cost savings from avoided headcount.

In part three of this four-part series, @Zendesk CEO Tom Eggemeier stresses the important roles that AI and human agents will play in CX going forward. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/gw32zed5

🎉 We're incredibly excited to share that Zendesk has been recognized with the inaugural 2025 Buyer’s Choice Award from TrustRadius! 🏆 Zendesk has been voted best capabilities, value for price, and customer relationships from our users — huge thanks to our amazing customers who made this possible! See what users are saying on our TrustRadius page: https://zdsk.co/3Zfujrx

In part two of this four-part series, Zendesk CEO Tom Eggemeier discusses how AI can turn their customer interactions into clear, actionable insights that can improve service quality and business outcomes. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/e5zTYeJ9

🗣 AI voice assistants are no longer a thing of the future. Whether you need to schedule a reminder or summarize a piece of text, these AI-powered assistants are ready to give you a helping hand. 👉 Dive into this Zendesk guide to learn more about AI voice assistants, their benefits, and the best options for you: https://zdsk.co/4fSmCNi

In part one of this four-part series, Zendesk CEO, Tom Eggemeier sat down with Janett Haas, SVP and Head of Forbes Research and Insights, to discuss the rise of Shadow AI in CX and why it’s critical to adopt an integrated AI solution. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/eEWTK3PQ

Today, we launched the Zendesk 2025 #CXTrends Report, our annual look at trends shaping the future of customer service. One thing is clear: AI should be more than just another technology we use—it’s a way to bring companies and customers closer, and it’s redefining the relationships we can build. At Zendesk, we believe AI should be in service to humans, helping companies connect with their customers on a deeper, more personal level. When brands focus on creating genuine, human-centered AI interactions, it’s not just about efficiency—it’s about building trust, loyalty, and lasting connections. This year’s report shows that putting customers at the heart of AI isn’t just a smart strategy—it’s fast becoming the new standard for cultivating loyalty in an ever-changing world. https://lnkd.in/gtAT2HR7

Introducing the Zendesk #CXTrends 2025 report, an analysis of the latest key trends transforming customer experience: https://zdsk.co/48RShfx Based on interviews with over 10,000 industry leaders, agents, and consumers, our newest report is filled to the brim with fascinating findings, including: 🚀 An emerging gap between AI trendsetters and traditionalists, with trendsetters boasting 33% more customers, 22% higher retention, and 49% more cross-sell. 💙 The rise of human-centric AI: Efficiency? Table stakes. Trendsetters and consumers alike are looking for AI agents with human-like traits, including empathy. 👤 The risk of shadow AI: 1 in 2 customer service agents are using unapproved AI tools. Learn why that’s a problem and how to protect your business from vulnerabilities. 🔓 Plus, unlock the five trends that industry leaders are prioritizing, from autonomous service to voice AI.